Call Recording - Revision history

Mike Lunn: /* Manual Recordings: */

2025-01-31T21:30:09Z

Manual Recordings:

Mike Lunn at 17:51, 13 December 2024

2024-12-13T17:51:15Z

Mike Lunn at 17:28, 27 November 2024

2024-11-27T17:28:16Z

Mike Lunn at 18:39, 18 November 2021

2021-11-18T18:39:22Z

Mike Lunn at 20:30, 16 June 2020

2020-06-16T20:30:50Z

Mike Lunn at 20:28, 16 June 2020

2020-06-16T20:28:44Z

Mike Lunn at 20:16, 16 June 2020

2020-06-16T20:16:09Z

Mike Lunn at 21:35, 18 February 2016

2016-02-18T21:35:41Z

Mike Lunn at 15:19, 10 August 2015

2015-08-10T15:19:13Z

Mike Lunn at 17:04, 19 March 2015

2015-03-19T17:04:37Z

@@ Line 6: / Line 6: @@
 === Manual Recordings: &nbsp; ===
-*Initiated by agent, or Extension User while on call by dialing *#*# or pressing a programmed key (a BLF set to speed dial) on the phone.&nbsp;
+*Initiated by agent, or Extension User while on call by dialing *# or pressing a programmed key (a BLF set to speed dial) on the phone.&nbsp;
 **You will need to ensure that the Call Recording is enabled in the proper places for this to work:
 ***Trunks

@@ Line 6: / Line 6: @@
 === Manual Recordings: &nbsp; ===
-*Initiated by agent, or Extension User while on call by dialing *#*# or pressing a programmed key (a BLF set to speed dial) on the phone.
+*Initiated by agent, or Extension User while on call by dialing *#*# or pressing a programmed key (a BLF set to speed dial) on the phone.&nbsp;
 **You will need to ensure that the Call Recording is enabled in the proper places for this to work:
 ***Trunks
@@ Line 14: / Line 13: @@
 ***Extension being recorded
 ***Extension Advanced settings must have "Is Operator" checked.
 === Initiated by QManager ===
 **These recordings are available through View Recordings in QManager

@@ Line 6: / Line 6: @@
 === Manual Recordings: &nbsp; ===
-*Initiated by agent, or Extension User while on call by dialing *# or pressing a programmed key on the phone.
+*Initiated by agent, or Extension User while on call by dialing *#*# or pressing a programmed key (a BLF set to speed dial) on the phone.
 **These recordings are either in Agent Recordings (if they are recordings by an agent taking a queue call). &nbsp;Or they are available in the work folder in the recording extension's mailbox.&nbsp;
 **You will need to ensure that the Call Recording is enabled in the proper places for this to work:
@@ Line 13: / Line 13: @@
 ***Extension initiating the recording
 ***Extension being recorded
 === Initiated by QManager ===
 **These recordings are available through View Recordings in QManager

@@ Line 3: / Line 3: @@
 This feature allows recording of inbound and outbound calls. Extensions can be put into groups which makes it easier to keep track of calls. There can be jobs that only record inbound calls, outbound calls, or both.
-There are currently 3 main mechanisms for recording calls on an IPitomy IPPBX System.
+==Recording Methods==
-#Manual Recordings: &nbsp;
+=== Manual Recordings: &nbsp; ===
-#*Initiated by agent, or Extension User while on call by dialing *# or pressing a programmed key on the phone.
+*Initiated by agent, or Extension User while on call by dialing *# or pressing a programmed key on the phone.
-#**These recordings are either in Agent Recordings (if they are recordings by an agent taking a queue call). &nbsp;Or they are available in the work folder in the recording extension's mailbox.&nbsp;
+**These recordings are either in Agent Recordings (if they are recordings by an agent taking a queue call). &nbsp;Or they are available in the work folder in the recording extension's mailbox.&nbsp;
-#**You will need to ensure that the Call Recording is enabled in the proper places for this to work:
+**You will need to ensure that the Call Recording is enabled in the proper places for this to work:
-#***Trunks
+***Trunks
-#***Ring Groups
+***Ring Groups
-#***Extension initiating the recording
+***Extension initiating the recording
-#***Extension being recorded
+***Extension being recorded
-#*Initiated by QManager
+=== Initiated by QManager ===
-#**These recordings are available through View Recordings in QManager
+**These recordings are available through View Recordings in QManager
-#Third Party Recording
+=== Third Party Recording ===
-#*IPitomy has implemented integration with Trivium to support their call recording application.
+*IPitomy has implemented integration with Trivium to support their call recording application.
-#IPitomy Call Recording Application
+=== IPitomy Call Recording Application ===
-#*Licensed IPitomy Feature that records all calls on designated destinations.
+*Licensed IPitomy Feature that records all calls on designated destinations.
-#**NOTE: This cannot record Conference Rooms
+**NOTE: This cannot record Conference Rooms
 NOTE: When using the IPitomy Call Recording feature, it is advised to configure an FTP to push those recordings to so they can be keep for a long time, and to set the recording job to purge after an FTP push so that the file size does not get too large. [[File:Callrecording.png|center|Callrecording.png]]
-=== Create New Recording Job ===
+== Create New Recording Job ==
 #Navigate to the Call Recording Page under the Applications tab.

← Older revision		Revision as of 20:30, 16 June 2020
Line 1:		Line 1:
−	IMPORTANT: In many jurisdictions, it is a requirement to announce the call is being recorded.  To that end, you can insert this prompt into either a menu that fails over to the recorded ring group, or if you have ACD, as an intro announcement on the acd group being recorded itself:  [https://www.dropbox.com/s/nplru2ea5iqtxgn/this-call-may-be-monitored-or-recorded.wav?dl=0]	+	IMPORTANT: In many jurisdictions, it is a requirement to announce the call is being recorded.  To that end, you can insert this prompt into either a menu that fails over to the recorded ring group, or if you have ACD, as an intro announcement on the acd group being recorded itself:  [https://www.dropbox.com/s/nplru2ea5iqtxgn/this-call-may-be-monitored-or-recorded.wav?dl=0 Call May Be Recorded audio file]

	This feature allows recording of inbound and outbound calls. Extensions can be put into groups which makes it easier to keep track of calls. There can be jobs that only record inbound calls, outbound calls, or both.		This feature allows recording of inbound and outbound calls. Extensions can be put into groups which makes it easier to keep track of calls. There can be jobs that only record inbound calls, outbound calls, or both.

← Older revision		Revision as of 20:28, 16 June 2020
Line 1:		Line 1:
−	IMPORTANT: In many jurisdictions, it is a requirement to announce the call is being recorded.  To that end, you can insert this prompt into either a menu that fails over to the recorded ring group, or if you have ACD, as an intro announcement on the acd group being recorded itself:	+	IMPORTANT: In many jurisdictions, it is a requirement to announce the call is being recorded.  To that end, you can insert this prompt into either a menu that fails over to the recorded ring group, or if you have ACD, as an intro announcement on the acd group being recorded itself:  [https://www.dropbox.com/s/nplru2ea5iqtxgn/this-call-may-be-monitored-or-recorded.wav?dl=0]

	This feature allows recording of inbound and outbound calls. Extensions can be put into groups which makes it easier to keep track of calls. There can be jobs that only record inbound calls, outbound calls, or both.		This feature allows recording of inbound and outbound calls. Extensions can be put into groups which makes it easier to keep track of calls. There can be jobs that only record inbound calls, outbound calls, or both.

@@ Line 1: / Line 1: @@
-This feature allows recording of inbound and outbound calls. Extensions can be put into groups which makes it easier to keep track of calls. There can be jobs that only record inbound calls, outbound calls, or both.
+IMPORTANT: In many jurisdictions, it is a requirement to announce the call is being recorded.&nbsp; To that end, you can insert this prompt into either a menu that fails over to the recorded ring group, or if you have ACD, as an intro announcement on the acd group being recorded itself:&nbsp;&nbsp;
 There are currently 3 main mechanisms for recording calls on an IPitomy IPPBX System.
-#Manual Recordings: &nbsp;<br/>
+#Manual Recordings: &nbsp;
 #*Initiated by agent, or Extension User while on call by dialing *# or pressing a programmed key on the phone.
 #**These recordings are either in Agent Recordings (if they are recordings by an agent taking a queue call). &nbsp;Or they are available in the work folder in the recording extension's mailbox.&nbsp;
@@ Line 19: / Line 21: @@
 #**NOTE: This cannot record Conference Rooms
-NOTE: When using the IPitomy Call Recording feature, it is advised to configure an FTP to push those recordings to so they can be keep for a long time, and to set the recording job to purge after an FTP push so that the file size does not get too large.
+NOTE: When using the IPitomy Call Recording feature, it is advised to configure an FTP to push those recordings to so they can be keep for a long time, and to set the recording job to purge after an FTP push so that the file size does not get too large. [[File:Callrecording.png|center|Callrecording.png]]
 === Create New Recording Job ===
@@ Line 67: / Line 68: @@
 |}
-===Viewing Recording Jobs===
+=== Viewing Recording Jobs ===
-[[File:managerecordingfiles.png|center]]
+To View the recording jobs and manage or listen to the recorded calls:
-To View the recording jobs and manage or listen to the recorded calls:
+#Navigate to the Call Recording page under the Applications tab.
-#Navigate to the Call Recording page under the Applications tab.
+#Click the [[File:Viewjobs.png]] icon to view the recording files for the group you wish to view.
-#Click the [[File:viewjobs.png]] icon to view the recording files for the group you wish to view.
+#To download/listen to the recording files, click the [[File:Downloadbutton.jpg]] button.
 === Archived Recordings ===
-After a day, the PBX will archive the recordings from the previous day.  These are put into a .zip folder and can be viewed on the PBX or downloaded.  If you download them, there will be an index.html file contained within the .zip that gives information about each recording (Recording Target, Filename, Size, Date, Source & Destination) so you can find the recording you are looking for.  You can also then click the link and it will play the file you want.
+After a day, the PBX will archive the recordings from the previous day. These are put into a .zip folder and can be viewed on the PBX or downloaded. If you download them, there will be an index.html file contained within the .zip that gives information about each recording (Recording Target, Filename, Size, Date, Source & Destination) so you can find the recording you are looking for. You can also then click the link and it will play the file you want.

← Older revision		Revision as of 15:19, 10 August 2015
Line 74:		Line 74:
	#Click the [[File:viewjobs.png]] icon to view the recording files for the group you wish to view.		#Click the [[File:viewjobs.png]] icon to view the recording files for the group you wish to view.
	#To download/listen to the recording files, click the [[File:downloadbutton.jpg]] button.		#To download/listen to the recording files, click the [[File:downloadbutton.jpg]] button.
		+
		+	=== Archived Recordings ===
		+
		+	After a day, the PBX will archive the recordings from the previous day. These are put into a .zip folder and can be viewed on the PBX or downloaded. If you download them, there will be an index.html file contained within the .zip that gives information about each recording (Recording Target, Filename, Size, Date, Source & Destination) so you can find the recording you are looking for. You can also then click the link and it will play the file you want.

@@ Line 29: / Line 29: @@
 #Add Available Routes that you would like to be recorded.
 #Click on the [[File:Savechanges.png]] button.
+<p style="text-align: center">[[File:RecordingJob.jpg|File:RecordingJob.jpg]]</p>