Desktop Call Manager - Revision history

Nichole: /* Desktop Call Manager (DCM) R2 Display */

2013-05-23T17:45:16Z

Desktop Call Manager (DCM) R2 Display

Drew Harrell at 19:08, 24 April 2013

2013-04-24T19:08:47Z

Nick Branica at 19:26, 17 September 2012

2012-09-17T19:26:33Z

Nick Branica at 19:26, 17 September 2012

2012-09-17T19:26:00Z

Nick Branica: /* Desktop Call Manager (DCM) R2 Display */

2012-09-17T19:25:00Z

Desktop Call Manager (DCM) R2 Display

Paul Falanga: moved Training:Desktop Call Manager to Desktop Call Manager

2012-09-17T14:04:40Z

moved Training:Desktop Call Manager to Desktop Call Manager

Paul Falanga at 19:14, 13 September 2012

2012-09-13T19:14:02Z

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Paul Falanga at 18:45, 13 September 2012

2012-09-13T18:45:50Z

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Paul Falanga at 18:04, 13 September 2012

2012-09-13T18:04:51Z

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Paul Falanga at 18:01, 13 September 2012

2012-09-13T18:01:17Z

@@ Line 8: / Line 8: @@
 == '''Desktop Call Manager (DCM) R2 Display'''<br/> ==
-&lt;/div&gt; The DCM R2 display is comprised of three functional areas, the ''User Panel'', the ''Manager/Monitored User Panel'' and the ''Feature Panel''.&nbsp;
+The DCM R2 display is comprised of three functional areas, the ''User Panel'', the ''Manager/Monitored User Panel'' and the ''Feature Panel''
@@ Line 17: / Line 17: @@
 NOTE that with DCM R2 there is no distinction between the display window for a user and for an operator/supervisor.&nbsp; In DCM R2 functionality (such as LISTEN, WHISPER and RECORD) is controlled under ''calling permissions'' in the extension configuration in the IPitomy IP PBX database.
 == '''User Panel'''<br/> ==

← Older revision		Revision as of 19:08, 24 April 2013
Line 1:		Line 1:
		+	{{IP_PBX_Manual\|sortkey=Desktop Call Manager}}
	= Desktop Call Manager – DCM<br/> =		= Desktop Call Manager – DCM<br/> =

← Older revision		Revision as of 19:26, 17 September 2012
Line 7:		Line 7:
	== '''Desktop Call Manager (DCM) R2 Display'''<br/> ==		== '''Desktop Call Manager (DCM) R2 Display'''<br/> ==

−	</div> The DCM R2 display is comprised of three functional areas, the ''User Panel'', the ''Monitored User Panel'' and the ''Feature Panel''.	+	</div> The DCM R2 display is comprised of three functional areas, the ''User Panel'', the ''Manager/Monitored User Panel'' and the ''Feature Panel''.

@@ Line 94: / Line 94: @@
 &nbsp;
 <div>
-== '''Manager Panel'''<br/> ==
+== '''Manager Panel''' / Monitored User Panel<br/> ==
-</div>
-&nbsp;
+&lt;/div&gt; &nbsp;
 The Manager Panel includes the ability to monitor the status of selected extensions and perform call control functions.&nbsp; It also includes whisper features that supervisors will find useful.&nbsp; When an extension is selected from the extension panel, the calls for that extension are displayed on the Manager Panel.&nbsp;
@@ Line 149: / Line 149: @@
-<div>
+<div></div>
 == '''Tabbed Options to Access Feature Panels'''<br/> ==
 </div>

@@ Line 6: / Line 6: @@
 <div>
 == '''Desktop Call Manager (DCM) R2 Display'''<br/> ==
-</div>
-The DCM R2 display is comprised of three functional areas, the ''User Panel'', the ''Manager Panel'' and the ''Feature Panel''.&nbsp;
+&lt;/div&gt; The DCM R2 display is comprised of three functional areas, the ''User Panel'', the ''Monitored User Panel'' and the ''Feature Panel''.&nbsp;
@@ Line 16: / Line 16: @@
 NOTE that with DCM R2 there is no distinction between the display window for a user and for an operator/supervisor.&nbsp; In DCM R2 functionality (such as LISTEN, WHISPER and RECORD) is controlled under ''calling permissions'' in the extension configuration in the IPitomy IP PBX database.
-<div>
+<div></div>
 == '''User Panel'''<br/> ==
 </div>

← Older revision	Revision as of 14:04, 17 September 2012
(No difference)

@@ Line 54: / Line 54: @@
 | Shows the status of the call - Connected, Hold, No Link<br/>
 |}
 === '''''Call Control'''''<br/> ===
@@ Line 72: / Line 74: @@
 *'''<u>Park</u>'''<ul style="list-style-type:circle;">
 </ul></ul>
 &lt;/ul&gt;
@@ Line 79: / Line 83: @@
 *'''<u>Listen to Voicemail</u>'''<ul style="list-style-type:circle;">
 </ul></ul>
 *This feature allows you to listen to a caller while s/he is leaving you a message in voicemail.&nbsp; On your DCM personal call window, highlight the active call that is in your VM.&nbsp; Then click LISTEN TO VM.&nbsp;&nbsp; The speaker on your phone will automatically activate, and you will be able to hear the caller leaving the voicemail message (hands free via the phone’s speaker).&nbsp;
@@ Line 85: / Line 91: @@
 *'''<u>Pickup Voicemail</u>'''<ul style="list-style-type:circle;">
-<li>On your DCM personal call window, highlight the active call that is in your VM.&nbsp; Click PICKUP VM to pull the caller out of your voicemail box and into an active call with you.&nbsp; (Make sure you hang up the previous call using “Listen to Voice Mail)</li>
+</ul></ul>
-</ul>&lt;/li&gt;&lt;/li&gt;<li>'''<u>Hang-up</u>'''<ul style="list-style-type:circle;">
 <li>On your DCM personal call window highlight the active call and click HANGUP to terminate the call.</li>
-</ul>&lt;/li&gt;&lt;/li&gt;</li>
+</ul>&lt;/li&gt;&lt;/li&gt;&lt;/li&gt;<li>'''<u>Record</u>'''<ul style="list-style-type:circle;">
 <li>On your DCM personal call window highlight the active call and click RECORD to start recording the call.&nbsp; The RECORD button automatically changes to STOP RECORD.&nbsp; To terminate the recording of this call, just click on STOP RECORD.</li>
 </ul>&lt;/li&gt;
@@ Line 472: / Line 482: @@
 &nbsp;
-You should then save and restart the Call Manager Application. Your text messaging window will be populated with your Jabber contacts. &lt;/li&gt;
+You should then save and restart the Call Manager Application. Your text messaging window will be populated with your Jabber contacts. &lt;/li&gt; &lt;/li&gt;
 </li>