Directed Park - Revision history

Mike Lunn at 21:14, 29 January 2016

2016-01-29T21:14:32Z

Mike Lunn at 21:11, 29 January 2016

2016-01-29T21:11:23Z

Mike Lunn at 21:47, 18 December 2015

2015-12-18T21:47:22Z

Mike Lunn at 14:27, 18 March 2015

2015-03-18T14:27:22Z

Nick Branica at 20:53, 13 March 2015

2015-03-13T20:53:52Z

Nick Branica: Added Diredted park feature info

2015-03-13T20:52:52Z

Added Diredted park feature info

Mike Lunn at 17:11, 10 June 2014

2014-06-10T17:11:08Z

Mike Lunn at 14:44, 10 June 2014

2014-06-10T14:44:45Z

Mike Lunn at 13:45, 10 June 2014

2014-06-10T13:45:39Z

Mike Lunn at 13:15, 10 June 2014

2014-06-10T13:15:00Z

← Older revision		Revision as of 21:14, 29 January 2016
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−	The IPitomy Directed Park feature allows users to park a call and pick up the parked call on the same key. This is a standard feature in version 5.1.1. There are 20 park "extensions/orbits" 701 - 720. These park keys can be setup as a BLF key as usual. No changes to the park pickup keys need to be made. You ~~may choose to~~ delete the "park" key to free up another button location on the users phone.	+	The IPitomy Directed Park feature allows users to park a call and pick up the parked call on the same key. This is a standard feature in version 5.1.1. There are 20 park "extensions/orbits" 701 - 720. These park keys can be setup as a BLF key as usual. No changes to the park pickup keys need to be made. You should delete the "park" key to free up another button location on the users phone, directed park and normal park are not compatible, you should use one or the other.

	It is essential to set BLF transfer mode to "Attended" in the key programming "Display/Call Control" tab on Phone Settings, as you don't want the park orbit announced to the caller.		It is essential to set BLF transfer mode to "Attended" in the key programming "Display/Call Control" tab on Phone Settings, as you don't want the park orbit announced to the caller.

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 The IPitomy Directed Park feature allows users to park a call and pick up the parked call on the same key.  This is a standard feature in version 5.1.1.  There are 20 park "extensions/orbits" 701 - 720.  These park keys can be setup as a BLF key as usual.  No changes to the park pickup keys need to be made.  You may choose to delete the "park" key to free up another button location on the users phone.
-It is essential to set BLF transfer mode to "Attended" in the key programming "Display/Call Control" tab on Phone Settings.
+It is essential to set BLF transfer mode to "Attended" in the key programming "Display/Call Control" tab on Phone Settings, as you don't want the park orbit announced to the caller.
 The Directed Park feature can be disabled or enabled under PBX Setup=>General.  If disabled, the standard IPitomy Dynamic parking will work as it always has.

← Older revision		Revision as of 21:47, 18 December 2015
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	The feature works in V2 & V3 telephones. It is not possible for this feature to be used in V1 phones. For V1 phones, see below.		The feature works in V2 & V3 telephones. It is not possible for this feature to be used in V1 phones. For V1 phones, see below.
		+
		+	When using Directed Park, be sure to remove the standard Park key from the phones, as you don't want to use both at the same time.

	== Alternative parking programming for V1 phones ==		== Alternative parking programming for V1 phones ==

@@ Line 1: / Line 1: @@
-The IPitomy directed park feature allows users to park a call and pick up the parked call on the same key.  This is a standard feature in version 5.1.1.  There are 20 park "extensions/orbits" 701 - 720.  These park keys can be setup as a BLF key as usual.  No changes to the park keys need to be made.  You may choose to delete the "park" key to free up another button location on the users phone.
+The IPitomy Directed Park feature allows users to park a call and pick up the parked call on the same key.  This is a standard feature in version 5.1.1.  There are 20 park "extensions/orbits" 701 - 720.  These park keys can be setup as a BLF key as usual.  No changes to the park pickup keys need to be made.  You may choose to delete the "park" key to free up another button location on the users phone.
-It is essential to set BLF transfer mode to "Attended" in the key programming "Display/Call Control" tab on Pone Settings.
+It is essential to set BLF transfer mode to "Attended" in the key programming "Display/Call Control" tab on Phone Settings.
-The Directed Park feature can be disabled or enabled.  If disabled, the standard IPitomy Dynamic parking will work as it always has.
+The Directed Park feature can be disabled or enabled under PBX Setup=>General.  If disabled, the standard IPitomy Dynamic parking will work as it always has.
 To use the feature, a customer needs to be on a call.  While on the call, press the park key/BLF you wish to park the caller on.  The caller will be automatically transferred to the park extension/orbit.  The BLF assigned to this extension/orbit will blink on all phones that have this programmed as a BLF.  Simply press the blinking BLF and pick up the "Parked" call.
-The directed park feature can fulfill requirements for users that need departmental parks so only assigned users will see that there is a caller parked in the park orbit.  For instance, the receptionist can announce call parked for "parts" and any agent in the parts department will be able to pick up the parked call using the blinking BLF on their phone.  Other users can pick up the parked call by dialing the pickup code ((() followed by the specific park orbit i.e. "99701" if 701 is the park orbit assigned to parts.
+The directed park feature can fulfill requirements for users that need departmental parks so only users with a certain park programmed on their phone will see that there is a caller parked in the park orbit.  For instance, the receptionist can announce call parked for "parts" and any agent in the parts department will be able to pick up the parked call using the blinking BLF on their phone.  Other users can pick up the parked call by dialing the pickup code '99' followed by the specific park orbit i.e. "99701" if 701 is the park orbit assigned to parts.
 The feature works in V2 & V3 telephones.  It is not possible for this feature to be used in V1 phones. For V1 phones, see below.

@@ Line 11: / Line 11: @@
 The feature works in V2 & V3 telephones.  It is not possible for this feature to be used in V1 phones. For V1 phones, see below.
+== Alternative parking programming for V1 phones ==
 Sometimes an end user is not satisfied with the native Park feature found in the PBX.  Instead of Parking calls to the first available orbit, they would rather have the ability to define where the call goes, parking and retrieving the call by pressing the same key and always knowing where its going.  In an effort to accommodate this, we have come up with the following solution:

← Older revision		Revision as of 20:52, 13 March 2015
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		+	The IPitomy directed park feature allows users to park a call and pick up the parked call on the same key. This is a standard feature in version 5.1.1. There are 20 park "extensions/orbits" 701 - 720. These park keys can be setup as a BLF key as usual. No changes to the park keys need to be made. You may choose to delete the "park" key to free up another button location on the users phone.
		+
		+	It is essential to set BLF transfer mode to "Attended" in the key programming "Display/Call Control" tab on Pone Settings.
		+
		+	The Directed Park feature can be disabled or enabled. If disabled, the standard IPitomy Dynamic parking will work as it always has.
		+
		+	To use the feature, a customer needs to be on a call. While on the call, press the park key/BLF you wish to park the caller on. The caller will be automatically transferred to the park extension/orbit. The BLF assigned to this extension/orbit will blink on all phones that have this programmed as a BLF. Simply press the blinking BLF and pick up the "Parked" call.
		+
		+	The directed park feature can fulfill requirements for users that need departmental parks so only assigned users will see that there is a caller parked in the park orbit. For instance, the receptionist can announce call parked for "parts" and any agent in the parts department will be able to pick up the parked call using the blinking BLF on their phone. Other users can pick up the parked call by dialing the pickup code ((() followed by the specific park orbit i.e. "99701" if 701 is the park orbit assigned to parts.
		+
		+	The feature works in V2 & V3 telephones. It is not possible for this feature to be used in V1 phones. For V1 phones, see below.
		+
		+
		+	'''Alternative parking programming for V1 phones:'''
		+	== Headline text ==
		+
		+
	Sometimes an end user is not satisfied with the native Park feature found in the PBX. Instead of Parking calls to the first available orbit, they would rather have the ability to define where the call goes, parking and retrieving the call by pressing the same key and always knowing where its going. In an effort to accommodate this, we have come up with the following solution:		Sometimes an end user is not satisfied with the native Park feature found in the PBX. Instead of Parking calls to the first available orbit, they would rather have the ability to define where the call goes, parking and retrieving the call by pressing the same key and always knowing where its going. In an effort to accommodate this, we have come up with the following solution:

← Older revision		Revision as of 17:11, 10 June 2014
Line 1:		Line 1:
−	Sometimes an end user is not satisfied with the native Park feature found in the PBX. Instead of Parking calls to the first available orbit, they would rather have the ability to define where the call goes, parking and retrieving the call by pressing the same key. In an effort to accommodate this, we have come up with the following solution:	+	Sometimes an end user is not satisfied with the native Park feature found in the PBX. Instead of Parking calls to the first available orbit, they would rather have the ability to define where the call goes, parking and retrieving the call by pressing the same key and always knowing where its going. In an effort to accommodate this, we have come up with the following solution:

	*Build a number of Extensions on the PBX that will be used as Directed Park, in this example we will use 801, 802, 803.		*Build a number of Extensions on the PBX that will be used as Directed Park, in this example we will use 801, 802, 803.

← Older revision		Revision as of 14:44, 10 June 2014
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−	Sometimes an end user is not satisfied with the native Park feature found in the PBX. Instead of Parking calls to the first available orbit, they would rather have the ability to define where the call goes, parking and retrieving the call by pressing the same key. IN an effort to accommodate this, we have come up with the following solution:	+	Sometimes an end user is not satisfied with the native Park feature found in the PBX. Instead of Parking calls to the first available orbit, they would rather have the ability to define where the call goes, parking and retrieving the call by pressing the same key. In an effort to accommodate this, we have come up with the following solution:

	*Build a number of Extensions on the PBX that will be used as Directed Park, in this example we will use 801, 802, 803.		*Build a number of Extensions on the PBX that will be used as Directed Park, in this example we will use 801, 802, 803.

@@ Line 1: / Line 1: @@
-Many times an end user is not satisfied with the native Park feature found in the PBX.  Instead of Parking calls to the first available orbit, they would rather have the ability to define where the call goes, parking and retrieving the call by pressing the same key.  IN an effort to accommodate this, we have come up with the following solution:
+Sometimes an end user is not satisfied with the native Park feature found in the PBX.  Instead of Parking calls to the first available orbit, they would rather have the ability to define where the call goes, parking and retrieving the call by pressing the same key.  IN an effort to accommodate this, we have come up with the following solution:
 *Build a number of Extensions on the PBX that will be used as Directed Park, in this example we will use 801, 802, 803.
@@ Line 5: / Line 5: @@
 **Check the box for Use MoH for Ringback so when the caller is parked they hear Music on Hold
 **Set Call Limit to 1
-*[http://wiki.ipitomy.com/wiki/HD_Phones#Manual| Manually Configure] a phone so that Account 1 is 801, Account 2 is 802, Account 3 is 803, etc.  Be sure to set each account to use 1 line only.
+**Set the Ring Time to the desired Park duration (up to 180sec)