IP PBX Manual Appendix 10 TroubleShooting - Revision history

Drew Harrell: /* == */

2014-06-25T15:56:45Z

Drew Harrell: /* (Q) The time is not correct on my System. Voicemail messages have the incorrect time. PBXSetup->General reports an incorrect time. Phones report an incorrect time. */

2014-06-25T15:55:12Z

(Q) The time is not correct on my System. Voicemail messages have the incorrect time. PBXSetup->General reports an incorrect time. Phones report an incorrect time.

Nichole: /* (Q) The time is not correct on my System. Voicemail messages have the incorrect time. PBXSetup->General reports an incorrect time. Phones report an incorrect time. */

2013-05-23T18:04:56Z

(Q) The time is not correct on my System. Voicemail messages have the incorrect time. PBXSetup->General reports an incorrect time. Phones report an incorrect time.

Nichole: /* (Q) The time is not correct on my System. Voicemail messages have the incorrect time. PBXSetup->General reports an incorrect time. Phones report an incorrect time. */

2013-05-23T18:04:45Z

(Q) The time is not correct on my System. Voicemail messages have the incorrect time. PBXSetup->General reports an incorrect time. Phones report an incorrect time.

Drew Harrell: /* (Q) Why can’t I delete a menu? */

2012-11-15T22:07:41Z

(Q) Why can’t I delete a menu?

Drew Harrell: /* == */

2012-11-08T17:16:15Z

Drew Harrell: /* == */

2012-11-08T17:15:26Z

Drew Harrell: /* == */

2012-11-08T17:15:09Z

Drew Harrell at 17:12, 8 November 2012

2012-11-08T17:12:40Z

Drew Harrell at 17:11, 8 November 2012

2012-11-08T17:11:59Z

@@ Line 58: / Line 58: @@
-If you notice that the jitter on your system keeps climbing, there could be an issue with a device connected to the system or a power issue.&nbsp; It is recommended you take the following steps to resolve issues where after synchronization the jitter and offset numbers keep climbing.&nbsp;
+=== If you notice that the jitter on your system keeps climbing, there could be an issue with a device connected to the system or a power issue.&nbsp; It is recommended you take the following steps to resolve issues where after synchronization the jitter and offset numbers keep climbing.&nbsp;<br/> ===
 )&nbsp; Shutdown system by pressing power button and releasing.
@@ Line 64: / Line 64: @@
 )&nbsp; Wait until system lights and fan activity have ceased
 )&nbsp; Disconnect all keyboards and monitors.&nbsp; (Do not disconnect UPS USB connection - however if the issue is not resolved by this, repeat the steps but disconnect the UPS as well).&nbsp;
 )&nbsp; Power on system.&nbsp;
 After system loads up check the time server jitter and offset.&nbsp; If it needs to be adjusted, you can follow the steps from earlier in this section to synchronize the system time.

@@ Line 35: / Line 35: @@
 '''(A) '''The IP Address for the PBX is '''192.168.1.249'''
-==''' (Q) The time is not correct on my System. &nbsp;Voicemail messages have the incorrect time. &nbsp;PBXSetup->General reports an incorrect time. &nbsp;Phones report an incorrect time.'''<br/> ==
+== '''(Q) The time is not correct on my System. &nbsp;Voicemail messages have the incorrect time. &nbsp;PBXSetup->General reports an incorrect time. &nbsp;Phones report an incorrect time.'''<br/> ==
 '''(A)''' Almost all of these problems have the same root causes. &nbsp;This almost always has to do with a time server.
@@ Line 55: / Line 55: @@
 After the reboot check the time displayed on PBXSetup->General

@@ Line 37: / Line 37: @@
 ==''' (Q) The time is not correct on my System. &nbsp;Voicemail messages have the incorrect time. &nbsp;PBXSetup->General reports an incorrect time. &nbsp;Phones report an incorrect time.'''<br/> ==
-'''(A) Almost all of these problems have the same root causes. &nbsp;This almost always has to do with a time server.'''
+'''(A)''' Almost all of these problems have the same root causes. &nbsp;This almost always has to do with a time server.
 The first thing with a time server is verify that you have DNS. &nbsp;Navigate to Diagnostics->Network. &nbsp;Select DNS Lookup and type pool.ntp.org into the box and press lookup. &nbsp;If you get only 127.0.0.1 in the results window and you get something like REFUSED in the result, then you DNS is not set up correctly.

@@ Line 35: / Line 35: @@
 '''(A) '''The IP Address for the PBX is '''192.168.1.249'''
-== (Q) The time is not correct on my System. &nbsp;Voicemail messages have the incorrect time. &nbsp;PBXSetup->General reports an incorrect time. &nbsp;Phones report an incorrect time.<br/> ==
+==''' (Q) The time is not correct on my System. &nbsp;Voicemail messages have the incorrect time. &nbsp;PBXSetup->General reports an incorrect time. &nbsp;Phones report an incorrect time.'''<br/> ==
-(A) Almost all of these problems have the same root causes. &nbsp;This almost always has to do with a time server.
+'''(A) Almost all of these problems have the same root causes. &nbsp;This almost always has to do with a time server.'''
 The first thing with a time server is verify that you have DNS. &nbsp;Navigate to Diagnostics->Network. &nbsp;Select DNS Lookup and type pool.ntp.org into the box and press lookup. &nbsp;If you get only 127.0.0.1 in the results window and you get something like REFUSED in the result, then you DNS is not set up correctly.

@@ Line 29: / Line 29: @@
 == <br/>'''(Q) Why can’t I delete a menu?'''<br/> ==
-'''(A)''' Be sure the menu is not being used in incoming routing.
+'''(A)''' Be sure the menu is not the default incoming destination for the system.  You cannot delete the default incoming destination.
 == <br/>'''(Q) What is the default IP Address for the IP PBX?'''<br/> ==

← Older revision		Revision as of 17:16, 8 November 2012
Line 54:		Line 54:
	Go up and press the synchronize button.  Note that you need to reboot after you do this or your PBX could be in an unstable state.  This is because synchronize syncs the hardware clock to the time server and this might result in an unexpected time change for programs running on the server.		Go up and press the synchronize button.  Note that you need to reboot after you do this or your PBX could be in an unstable state.  This is because synchronize syncs the hardware clock to the time server and this might result in an unexpected time change for programs running on the server.

−	After the reboot check the time displayed on PBXSetup->General~~. ~~	+	After the reboot check the time displayed on PBXSetup->General
−	~~<object type="cosymantecnisbfw" cotype="cs" id="SILOBFWOBJECTID" style="width: 0px; height: 0px; display: block;"></object>~~

@@ Line 54: / Line 54: @@
 Go up and press the synchronize button. &nbsp;Note that you need to reboot after you do this or your PBX could be in an unstable state. &nbsp;This is because synchronize syncs the hardware clock to the time server and this might result in an unexpected time change for programs running on the server. &nbsp;
-After the reboot check the time displayed on PBXSetup->General.
+After the reboot check the time displayed on PBXSetup->General.&nbsp;
 <object type="cosymantecnisbfw" cotype="cs" id="SILOBFWOBJECTID" style="width: 0px; height: 0px; display: block;"></object>

@@ Line 48: / Line 48: @@
   helium.constant 132.163.4.102    2 u    1   64    1   46.134    1.583   0.001
   LOCAL(0)        .LOCL.          10 l    -   64    0    0.000    0.000   0.001</pre>
-If you only see LOCAL then you aren't seeing the time server. &nbsp;Perhaps a router is blocking your access to the internet. &nbsp;The next step is very important.
+If you only see LOCAL then you aren't seeing the time server. &nbsp; The host name under remote doesn't matter as there are a lot of servers in the "pool". &nbsp;If you only see local, then perhaps a router is blocking your access to the internet, or your gateway is set incorrectly. &nbsp;Troubleshoot this as you normally would and proceed to the next step once you see a time server in the list. &nbsp;
 Go up and press the synchronize button. &nbsp;Note that you need to reboot after you do this or your PBX could be in an unstable state. &nbsp;This is because synchronize syncs the hardware clock to the time server and this might result in an unexpected time change for programs running on the server. &nbsp;
-&lt;object type="cosymantecnisbfw" cotype="cs" id="SILOBFWOBJECTID" style="width: 0px; height: 0px; display: block;"&gt;&lt;/object&gt;
+After the reboot check the time displayed on PBXSetup->General.
 <object type="cosymantecnisbfw" cotype="cs" id="SILOBFWOBJECTID" style="width: 0px; height: 0px; display: block;"></object>

← Older revision		Revision as of 17:11, 8 November 2012
Line 34:		Line 34:

	'''(A) '''The IP Address for the PBX is '''192.168.1.249'''		'''(A) '''The IP Address for the PBX is '''192.168.1.249'''
		+
		+	(Q) The time is not correct on my System.  Voicemail messages have the incorrect time.  PBXSetup->General reports an incorrect time.  Phones report an incorrect time.<br/> ==
		+
		+	(A) Almost all of these problems have the same root causes.  This almost always has to do with a time server.
		+
		+	The first thing with a time server is verify that you have DNS.  Navigate to Diagnostics->Network.  Select DNS Lookup and type pool.ntp.org into the box and press lookup.  If you get only 127.0.0.1 in the results window and you get something like REFUSED in the result, then you DNS is not set up correctly.
		+
		+	Set DNS Correctly.  Go to PBXSetup->Networking and set your DNS servers to the correct values.  If you don't know them you can use Google's public DNS servers at 8.8.8.8 and 8.8.4.4 .  Go back to diagnostics after saving the settings and verify that you get a result for pool.ntp.org.
		+
		+	Now navigate to PBXSetup->General.  Under time server enter pool.ntp.org.  Press save at the bottom of the page.  Now you should see an entry that looks like this:  in the time server display.
		+
		+	<pre> remote refid st t when poll reach delay offset jitter
		+	==============================================================================
		+	helium.constant 132.163.4.102 2 u 1 64 1 46.134 1.583 0.001
		+	LOCAL(0) .LOCL. 10 l - 64 0 0.000 0.000 0.001</pre>
		+	If you only see LOCAL then you aren't seeing the time server.  Perhaps a router is blocking your access to the internet.  The next step is very important.
		+
		+	Go up and press the synchronize button.  Note that you need to reboot after you do this or your PBX could be in an unstable state.  This is because synchronize syncs the hardware clock to the time server and this might result in an unexpected time change for programs running on the server.
		+
		+	<object type="cosymantecnisbfw" cotype="cs" id="SILOBFWOBJECTID" style="width: 0px; height: 0px; display: block;"></object>