IP PBX Manual Call Routing - Revision history

Mike Lunn: /* Outgoing Call Routing Examples */

2018-06-27T19:39:07Z

Outgoing Call Routing Examples

Mike Lunn at 17:12, 11 October 2016

2016-10-11T17:12:40Z

Mike Lunn: /* Class of Service */

2016-10-11T17:01:25Z

Class of Service

Mike Lunn: /* Add Outgoing Route */

2016-05-05T16:29:49Z

Add Outgoing Route

Mike Lunn: /* Switch Day/Night Mode */

2015-08-20T15:32:01Z

Switch Day/Night Mode

Mike Lunn: /* Switch Day/Night Mode */

2015-08-20T15:30:54Z

Switch Day/Night Mode

Nichole: /* Configure Information (411/1411) Subroute */

2013-05-23T15:38:49Z

Configure Information (411/1411) Subroute

Nichole: /* Configure Least Cost Routing Subroutes */

2013-05-23T15:36:19Z

Configure Least Cost Routing Subroutes

Nichole: /* Configure Block Calls Subroutes */

2013-05-23T15:33:17Z

Configure Block Calls Subroutes

Nichole: /* Class of Service */

2013-05-23T15:29:44Z

Class of Service

← Older revision		Revision as of 19:39, 27 June 2018
Line 438:		Line 438:
	\| '''IMPORTANT: Please keep in mind that all new routes need to be added to a Class of Service before the route can be used. Subroutes are automatically added under the parent route they use.'''<br/>		\| '''IMPORTANT: Please keep in mind that all new routes need to be added to a Class of Service before the route can be used. Subroutes are automatically added under the parent route they use.'''<br/>
	\|}		\|}
		+
		+	==== e911 Special Configuration ====
		+	e911 is a unique REQUIRED service that enables emergency responders to immediately know the registered address of the number that made the call. For this reason, special consideration must be given to the Emergency route, and you will need a registered address for each physical location you have phones permanently at. The easiest way to handle multiple locations is via a location-based class of service for each physical location, with a separate emergency route for each class of service.

@@ Line 265: / Line 265: @@
 === Class of Service<br/> ===
-A Class of Services is used to define which outbound dialing routes a given feature can use. By clicking the blue words '''Class of Service''' on the Outgoing routing page, you will be able to delete, create, clone, and populate your Class of Service with the desired outbound routes.
+A Class of Service is used to define which outbound dialing routes a given extension or branch office connection can use. By clicking the blue words '''Class of Service''' on the Outgoing routing page, you will be able to delete, create, clone, and populate your Class of Service with the desired outbound routes.
 <p style="text-align: center;">[[File:COSmain.JPG|File:COSmain.JPG]]</p>
 {| style="border-spacing:0"

@@ Line 266: / Line 266: @@
 A Class of Services is used to define which outbound dialing routes a given feature can use. By clicking the blue words '''Class of Service''' on the Outgoing routing page, you will be able to delete, create, clone, and populate your Class of Service with the desired outbound routes.
-[[File:classofservice.png|center]]
+<p style="text-align: center;">[[File:COSmain.JPG|File:COSmain.JPG]]</p>
 {| style="border-spacing:0"
 |-
@@ Line 275: / Line 273: @@
 |-
 | style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" |
-'''Class of Service'''
+'''Edit'''
-| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Use the drop down box to view Class of service. You can then take actions pertaining to that COS.
+| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Takes you to new page, allowing you to edit the class of service, including renaming it, adding/removing routes, and implementing dialing restrictions
 |-
 | style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" |
-'''Rename'''
+'''Clone'''
-| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Enter a new name in the far left text field, then click the '''Rename '''button to change the name of the COS currently being viewed.
+| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Takes you to a new page similar to the edit button, but which will be populated with the routes of the original COS.
 |-
-| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" |
+| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | [[File:Deleteselected.png]]<br/>
-'''Create New'''
+| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Clicking this button in the gray bar will delete the COS. Clicking this button next to a route will delete that route from the viewed COS.
-| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Allows you to create a new, blank, COS. Name the COS in the text field to the left of the Create New button, then click the button to create.
+<span style="font-size:larger;">Hitting the New Class of Service button will take you to the following page:</span>
 |-
 | style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" |
-'''Clone <br/>'''
+'''Class of Service Name'''
-| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Select from the drop down the COS you wish to clone. Enter a name in the field to the left of the Create New button. When you click the Clone button, a new COS will be created with the new name which will be populated with the routes of the original COS.
+| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Name of the Class of Service you are editing. &nbsp;This replaces the previous rename function.
 |-
 | style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" |
-'''Add<br/>'''
+Routes
-| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Clicking the Add button will add the route displayed in the dropdown to the COS that is currently being viewed.
+| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Now acts similar to members in groups. &nbsp;All available options appear on the left, and each route added as a member of this class of service will appear on the right
 |-
-| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" |  [[File:deleteselected.png]]<br/>
+| style="border-top:0.0069in solid #0000ff; border-bottom:0.0069in solid #0000ff; border-left:0.0069in solid #0000ff; border-right:none; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Restrict internal calls to selected conferences
-| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | Clicking this button in the gray bar will delete the COS. Clicking this button next to a route will delete that route from the viewed COS.
+| style="border:0.0069in solid #0000ff; padding-top:0in; padding-bottom:0in; padding-left:0.075in; padding-right:0.075in" | If checked, this grouping dictates that extensions assigned to this class of service can only dial the selected conference bridges
 |}
 === Outgoing Call Routing Examples<br/> ===

@@ Line 240: / Line 240: @@
 #From the '''Call Routing->Outgoing Routing '''page, click on the '''Add Route''' button located at the top of the page. The '''Edit Outbound Route''' page appears.
 #Enter the parameters to configure the outbound call route.
-#Once you have entered all the necessary information, click the button to save the changes.
+#Once you have entered all the necessary information, click the button to save the changes. (Note: You need to save the route before you can add Trunks)
 #Add the new route to any Class of Service it will be used with.
 #Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.

@@ Line 86: / Line 86: @@
 #You will need to edit an Extension's PBX Settings (Pencil) and go under Advanced and check off Is Operator
 #To toggle manually, go to an extension set to Is Operator and dial:
-##*0 To set to Schedule Mode
+##<code>*0</code> To set to Schedule Mode
-##*1 To force Day Mode
+##<code>*1</code> To force Day Mode
-##*2 T force to Night Mode
+##<code>*2</code> T force to Night Mode
 #Alternatively, you could program a Day/Night mode button on the phone. Pressing this key will give you a message of what mode it is in and what to press to change modes.  It will also function as a BLF that tells the following
 ##Lamp Off: Schedule Mode

@@ Line 379: / Line 379: @@
 If you would like callers to have the ability to use Information Service provided by your carrier then you must configure the route. If they must dial 411 to get information then you will need to configure a route for 411. To do this configure a route as below,
+[[File:info411subroute.jpg|center]]
 {| class="wikitable"

@@ Line 340: / Line 340: @@
 In this example, the end user has multiple providers in different regions, and wants dialed calls to use the most cost effective trunk when dialing out. The default 1+ (11 Digit) dialing route has Subroute Offset = 1 (ignores the first digit dialed, this case being the 1 for a long distance number) and Subroute Digits = 3 (after ignoring the first digit from subroute offset, this reads the next 3 digits (area code) in the dialed string and compares them to any subroutes created). The subroute that will be built specifically routes calls dialed to the 941 area code through a different, more cost efficient trunk.
+[[File:leastcostrouting.png|center]]
 {| style="border-spacing:0"

@@ Line 308: / Line 308: @@
 In this example, your customers want to block their users from dialing 1-900 numbers. To achieve this, you will need to create a subroute and configure it using the specifications below.
+[[File:blockingdialing.png|center]]
 {| style="border-spacing:0"