IP PBX Manual PBXSetup Voicemail - Revision history

Mike Lunn at 15:03, 16 May 2024

2024-05-16T15:03:56Z

Mike Lunn: /* Using a Microsoft Office 365 Account */

2023-11-13T16:20:43Z

Using a Microsoft Office 365 Account

Mike Lunn: jw update

2022-06-30T19:59:56Z

jw update

Mike Lunn: Jw

2022-06-15T14:57:54Z

Mike Lunn: /* Using a Gmail Account */

2022-05-19T20:03:09Z

Using a Gmail Account

Mike Lunn at 16:24, 5 December 2018

2018-12-05T16:24:18Z

Mike Lunn: /* Using a Gmail Account */

2017-12-13T14:27:10Z

Using a Gmail Account

Mike Lunn: /* Using a Gmail Account */

2015-01-12T21:34:39Z

Using a Gmail Account

Mike Lunn at 17:45, 31 May 2013

2013-05-31T17:45:28Z

Nichole: /* View Voicemail Listing (Usage Space) */

2013-05-23T16:28:23Z

View Voicemail Listing (Usage Space)

← Older revision		Revision as of 15:03, 16 May 2024
Line 268:		Line 268:
	Once you have generated that passcode it should be permanent unless the user deletes it from their Gmail account. Now you simply take that new password and imput it in the PBX and it should be good to go.[[File:Email config.png\|none\|frame]]		Once you have generated that passcode it should be permanent unless the user deletes it from their Gmail account. Now you simply take that new password and imput it in the PBX and it should be good to go.[[File:Email config.png\|none\|frame]]

		+	If you are using the new PBX Version 7 software, and you are using Port 25, set SSL Support to No.

		+	[[File:Port 25.png\|frameless]]
	</div>		</div>

@@ Line 278: / Line 278: @@
 *Voicemail Server: Ext
 *Server Address: smtp.office365.com
-*SSL Support: No
+*SSL Support: try NO first, and if it doesn't work change it to YES and try again.
 *Server Port: 587
 *Authentication Required: Yes
 *User Name: &lt;365 login name/email&gt;
 *Password: &lt;365 password&gt;

@@ Line 248: / Line 248: @@
 == Activate 2-Step Verification ==
-# Open your Google Account.
+# Open your Google Account.  Go To  accounts.google.com
 # In the navigation panel, select Security.
 # Under “Signing in to Google,” select 2-Step Verification  Get started.
@@ Line 258: / Line 260: @@
-Then you will need to select the option for Email application with device type of other so we can give our password a custom Identifier. (PBX)[[File:App options.png|none|frame]]
+Then you will need to select the option for Email application with device type of other so we can give our password a custom Identifier.  Select "Other" and give it a name like (IpitomyPBX)[[File:App options.png|none|frame]]

← Older revision		Revision as of 14:57, 15 June 2022
Line 238:		Line 238:

	=== '''Gmail less secure app fix:''' ===		=== '''Gmail less secure app fix:''' ===
−	First you will need to sign into the google account that will be responsible for sending the emails. Once you are logged in go to the account settings and search app passwords. Should be the first result to populate.[[File:Google settings.png\|none\|frame]]	+	First you will need to sign into the google account that will be responsible for sending the emails.
		+
		+	= Turn on 2-Step Verification =
		+	With 2-Step Verification (also known as two-factor authentication), you add an extra layer of security to your account in case your password is stolen. After you set up 2-Step Verification, you’ll sign in to your account in two steps using:
		+
		+	* Something you know, like your password
		+	* Something you have, like your phone
		+
		+	== Activate 2-Step Verification ==
		+
		+	# Open your Google Account.
		+	# In the navigation panel, select Security.
		+	# Under “Signing in to Google,” select 2-Step Verification Get started.
		+	# Follow the on-screen steps.
		+
		+
		+
		+	Once you are logged in go to the account settings and search app passwords. Should be the first result to populate.[[File:Google settings.png\|none\|frame]]

@@ Line 235: / Line 235: @@
 If you are still encountering difficulty when using a gmail account you can access gmail settings using these links:
-<div>1) Login to your gmail account.</div><div><br/></div><div>2) Go to https://www.google.com/settings/security/lesssecureapps and Turn On this feature.</div><div><br/></div><div>3) Go to https://accounts.google.com/DisplayUnlockCaptcha and click Continue.</div>
+<div>1) Login to your gmail account.</div><div><br/></div><div>2) Go to https://www.google.com/settings/security/lesssecureapps and Turn On this feature.</div><div><br/></div><div>3) Go to https://accounts.google.com/DisplayUnlockCaptcha and click Continue.[[File:Less.png|none|frame]]
 === Using a Microsoft Office 365 Account ===

← Older revision		Revision as of 16:24, 5 December 2018
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	If you are still encountering difficulty when using a gmail account you can access gmail settings using these links:		If you are still encountering difficulty when using a gmail account you can access gmail settings using these links:
	<div>1) Login to your gmail account.</div><div><br/></div><div>2) Go to https://www.google.com/settings/security/lesssecureapps and Turn On this feature.</div><div><br/></div><div>3) Go to https://accounts.google.com/DisplayUnlockCaptcha and click Continue.</div>		<div>1) Login to your gmail account.</div><div><br/></div><div>2) Go to https://www.google.com/settings/security/lesssecureapps and Turn On this feature.</div><div><br/></div><div>3) Go to https://accounts.google.com/DisplayUnlockCaptcha and click Continue.</div>
		+
		+	=== Using a Microsoft Office 365 Account ===
		+
		+	The "Voicemail From Address" absolutely must be either a real email address or an alias configured. You cannot use a nonexistent address even though your account login is real. Use the following for the rest of the settings.
		+
		+	*From Address: <365 email address>
		+	*Voicemail Server: Ext
		+	*Server Address: smtp.office365.com
		+	*SSL Support: No
		+	*Server Port: 587
		+	*Authentication Required: Yes
		+	*User Name: <365 login name/email>
		+	*Password: <365 password>

@@ Line 218: / Line 218: @@
 === Using a Gmail Account ===
-*From Address: <gmail email address>
+Many times the email account provided by the end user won't work, or is giving difficulty. Its been our experience its best to not waste time trying to figure out something you don't have control over. In these cases, its advisable to create a gmail account and use that for Unified Messaging. Below is an overview of how this would be configured.
 *Voicemail Server: Ext
 *Server Address: smtp.gmail.com
@@ Line 226: / Line 227: @@
 *Server Port: 465
 *Authentication Required: Yes
-*User Name: <gmail email address>
+*User Name: &lt;gmail email address&gt;
-*Password: <gmail password>
+*Password: &lt;gmail password&gt;
 NOTE: We have received reports from our dealers in the field that you may need to enable a setting in your GMail account for "Access for Less Secure Apps" to get things working.

← Older revision		Revision as of 21:34, 12 January 2015
Line 228:		Line 228:
	*User Name: <gmail email address>		*User Name: <gmail email address>
	*Password: <gmail password>		*Password: <gmail password>
		+
		+	NOTE: We have received reports from our dealers in the field that you may need to enable a setting in your GMail account for "Access for Less Secure Apps" to get things working.

@@ Line 1: / Line 1: @@
 {{IP_PBX_Manual|sortkey=Voicemail Global}}
 == Voicemail Setup ==
@@ Line 8: / Line 9: @@
 Used to configure global mailbox settings that are not found elsewhere in the PBX.
-[[File:vmailgensettings.png|center]]
+[[File:Vmailgensettings.png|center|Vmailgensettings.png]]
 {| style="border-spacing:0"
@@ Line 47: / Line 48: @@
 Configure settings that an individual voicemail box can follow globally.
-[[File:vmailmenu.png|center]]
+[[File:Vmailmenu.png|center|Vmailmenu.png]]
 {| style="border-spacing:0"
@@ Line 82: / Line 83: @@
 #From the '''PBX Setup->Voicemail Setup '''page, locate the '''Voicemail Menu '''section.
 #Set the '''Voicemail''' '''E-mail''' parameters base on your business requirements. Typically the default setting will work.
-#Click the [[File:savechanges.png]] button to save the settings.
+#Click the [[File:Savechanges.png]] button to save the settings.
 #Click on the '''Apply Changes''' link at the top of the page to save the information and commit the changes to the database.
 === E-mail Settings Section<br/> ===
-This section is used to define the email address and server the PBX will use to send out Unified Messaging and notification emails. Unified Messaging allows a user to receive emails whenever they receive new voicemail messages. If the PC where you check your email has the capacity to play .wav files, the you will be notified when an email is received, and will be able to listen to the new message directly from the email. Notification emails are sent out for features like Log Watch/Ban.
+This section is used to define the email address and server the PBX will use to send out Unified Messaging and notification emails. Unified Messaging allows a user to receive emails whenever they receive new voicemail messages. If the PC where you check your email has the capacity to play .wav files, the you will be notified when an email is received, and will be able to listen to the new message directly from the email. Notification emails are sent out for features like Log Watch/Ban. [[File:Vmailemailsett.png|center|Vmailemailsett.png]]
-[[file:vmailemailsett.png|center]]
@@ Line 150: / Line 151: @@
 Use this section to view which mailboxes currently have voicemail messages, and to download, upload, or erase the voicemail messages archived on the PBX.
-[[File:vmailarchive.png|center]]
+[[File:Vmailarchive.png|center|Vmailarchive.png]]
 {| style="border-spacing:0"
@@ Line 205: / Line 206: @@
 #Click on the file that you want to upload. The file directory will appear in the box next to the '''Browse''' button.
 #Click on the '''Upload '''button to initiate the upload process. You should receive a message stating that the upload was “'''Successful'''”. If the upload process failed you will receive an “'''Error'''” message indicating what failed during the process.
-#Click the [[File:savechanges.png]] button.
+#Click the [[File:Savechanges.png]] button.
 #Click on the '''Apply Changes''' link at the top of the page to save the information and commit the changes to the database.
 ==== View Voicemail Listing (Usage Space) ====
-[[File:vmaillisting.png|center]]
-'''STEPS:'''
+[[File:Vmaillisting.png|center|Vmaillisting.png]] '''STEPS:'''
 #From the '''PBX Setup->Voicemail Setup '''page, locate the '''Voicemail Archive '''section.
 #Click the '''List Mailboxes Using Space''' link. A listing of the Mailboxes (extensions) and number of messages for each mailbox appears.
 #Click on the '''Hide Mailboxes Using Space''' link to close the listing.