IP PBX Manual Reporting Diagnostics - Revision history

Mike Lunn: /* Common Error Messages and their Meanings */

2014-08-29T12:13:31Z

Common Error Messages and their Meanings

Nichole: /* Diagnostics */

2013-05-23T17:42:50Z

Diagnostics

Mike Lunn: /* Common Error Messages and their Meanings */

2013-05-14T22:14:18Z

Common Error Messages and their Meanings

Mike Lunn: /* Common Error Messages and their Meanings */

2013-05-14T22:09:52Z

Common Error Messages and their Meanings

Mike Lunn: /* Common Error Messages and their Meanings */

2013-05-14T22:09:01Z

Common Error Messages and their Meanings

Drew Harrell at 21:11, 13 May 2013

2013-05-13T21:11:54Z

Drew Harrell at 18:55, 24 April 2013

2013-04-24T18:55:56Z

Drew Harrell at 18:55, 24 April 2013

2013-04-24T18:55:46Z

Drew Harrell at 19:34, 12 February 2013

2013-02-12T19:34:18Z

Drew Harrell: /* Common Error Messages and their Meanings */

2013-02-12T19:31:01Z

Common Error Messages and their Meanings

@@ Line 34: / Line 34: @@
 |-
 | <span style="color:#ff0000">WARNING[19775] app_queue.c: Unable to join queue 'rg_2'</span><br/>
-| Due to any number of configuration reasons, the call was not able to join the group.  It could be the group is empty, it could be the group has a limit to how many calls it can process at one time.
+| Due to any number of configuration reasons, the call was not able to join the group. It could be the group is empty, it could be the group has a limit to how many calls it can process at one time.
 |-
 | <span style="color:#ff0000">ERROR[18636] utils.c: write() returned error: Broken pipe </span><br/>
 | This means that an audio file was playing (MOH, Prompt, VM) and the call was ended (user hung up, call dropped, etc).
 |-
 | <span style="color:#ff0000">WARNING app_dial.c: Unable to create channel of type 'SIP' (cause 20 - Unknown)</span><br/>
-| This occurs when someone tries to dial a SIP device that is supposed to be there but for some reason it cannot be contacted.&nbsp; This could be an extension that was registered but is not responding because it has lost power, it could be a SIP provider that cannot be reached.&nbsp; There are a lot of issues that can cause this message.<br/>
 |}

@@ Line 5: / Line 5: @@
 This section, when configured under PBX Setup->Services, displays a message log of actions in the PBX. Typically this page will be referenced by Tech Support to pinpoint where troubleshooting for a specific problem should begin.
+[[File:systemdiagnosticspage.png|center]]
 === View System Diagnostics ===

@@ Line 39: / Line 39: @@
 |-
 | <span style="color:#ff0000">ERROR[18636] utils.c: write() returned error: Broken pipe </span><br/>
-| This means that an audio file was playing (MOH, Prompt, VM) and the call was ended.  Easily ignored.
+| This means that an audio file was playing (MOH, Prompt, VM) and the call was ended (user hung up, call dropped, etc).

@@ Line 35: / Line 35: @@
 |-
 | <span style="color:#ff0000">WARNING[19775] app_queue.c: Unable to join queue 'rg_2'</span><br/>
-| Due to any number of reasons, the call was not able to join the group.  If could be the group is empty, it could be the group has a limit to how many calls it can process at one time.
+| Due to any number of configuration reasons, the call was not able to join the group.  It could be the group is empty, it could be the group has a limit to how many calls it can process at one time.
 |-

← Older revision		Revision as of 22:09, 14 May 2013
Line 31:		Line 31:
	Someone tried to make a guest call to your system.  If Guest calls are allowed under PBXSetup->SIP, then they can be made to 's' by or any dids only.  If you notice a lot of these and that your system performance is degrading, it is recommended that you do a packet capture to determine the offending IP address and then block it with an ACL entry to prevent system performance from being affected.		Someone tried to make a guest call to your system.  If Guest calls are allowed under PBXSetup->SIP, then they can be made to 's' by or any dids only.  If you notice a lot of these and that your system performance is degrading, it is recommended that you do a packet capture to determine the offending IP address and then block it with an ACL entry to prevent system performance from being affected.

		+	Note if from has an extension in it then it indicates that a number that is not supported by the dialplan was dialed.  Like 1 for instance.

		+	\|-
		+	\| <span style="color:#ff0000">WARNING[19775] app_queue.c: Unable to join queue 'rg_2'</span><br/>
		+	\| Due to any number of reasons, the call was not able to join the group. If could be the group is empty, it could be the group has a limit to how many calls it can process at one time.
		+
		+	\|-
		+	\| <span style="color:#ff0000">ERROR[18636] utils.c: write() returned error: Broken pipe </span><br/>
		+	\| This means that an audio file was playing (MOH, Prompt, VM) and the call was ended. Easily ignored.

−	~~Note if from has an extension in it then it indicates that a number that is not supported by the dialplan was dialed.  Like 1 for instance.~~

	\|-		\|-

@@ Line 16: / Line 16: @@
 ==== Common Error Messages and their Meanings<br/> ====
-{| border="1" cellpadding="1" cellspacing="1"
+{| class="wikitable" border="1" cellpadding="1" cellspacing="1"
 |-
 | '''Error Message'''<br/>

@@ Line 3: / Line 3: @@
 == Diagnostics ==
-This section, when configured under PBX SetupServices, displays a message log of actions in the PBX. Typically this page will be referenced by Tech Support to pinpoint where troubleshooting for a specific problem should begin.
 === View System Diagnostics ===

@@ Line 6: / Line 6: @@
 === View System Diagnostics ===
 '''STEPS:'''
-# Click the '''Reporting''''''Diagnostics '''link''' '''on the Admin Page.
+#Click the '''Reporting->Diagnostics '''linkon the Admin Page.
-# The '''System Diagnostics''' page appears displaying the messages that have been processed and their status.
+#The '''System Diagnostics''' page appears displaying the messages that have been processed and their status.
-# The type of message that is displayed on this page is set in the '''Logging Level''' section of the '''Systems''' page.
+#The type of message that is displayed on this page is set in the '''Logging Level''' section of the '''Systems''' page.
 ==== Common Error Messages and their Meanings<br/> ====

← Older revision		Revision as of 19:31, 12 February 2013
Line 33:		Line 33:
	Note if from has an extension in it then it indicates that a number that is not supported by the dialplan was dialed.  Like 1 for instance.		Note if from has an extension in it then it indicates that a number that is not supported by the dialplan was dialed.  Like 1 for instance.

		+	\|-
		+	\| <span style="color:#ff0000">WARNING app_dial.c: Unable to create channel of type 'SIP' (cause 20 - Unknown)</span><br/>
		+	\| This occurs when someone tries to dial a SIP device that is supposed to be there but for some reason it cannot be contacted.  This could be an extension that was registered but is not responding because it has lost power, it could be a SIP provider that cannot be reached.  There are a lot of issues that can cause this message.<br/>
	\|}		\|}