Room Management System - Revision history

Mike Lunn at 12:29, 20 October 2016

2016-10-20T12:29:14Z

Mike Lunn at 12:28, 20 October 2016

2016-10-20T12:28:06Z

Mike Lunn at 12:24, 20 October 2016

2016-10-20T12:24:54Z

Mike Lunn at 12:10, 20 October 2016

2016-10-20T12:10:37Z

Mike Lunn at 11:58, 20 October 2016

2016-10-20T11:58:50Z

Mike Lunn at 11:58, 20 October 2016

2016-10-20T11:58:22Z

Mike Lunn at 11:57, 20 October 2016

2016-10-20T11:57:14Z

Mike Lunn at 11:52, 20 October 2016

2016-10-20T11:52:10Z

Mike Lunn at 11:48, 20 October 2016

2016-10-20T11:48:50Z

Mike Lunn at 11:48, 20 October 2016

2016-10-20T11:48:06Z

← Older revision		Revision as of 12:29, 20 October 2016
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	[[File:Rms_9_2.png]]		[[File:Rms_9_2.png]]

−	In this section you can add RMS users and edit the usernames/passwords. Click on Add User to add a new user. The Admin checkbox ~~determined~~ whether the new user has admin rights, indicated as “Admin” under the Admin column, or non-admin rights, indicated by “User” under the Admin column. Non-admin users are able to access the RMSApplet page and change basic settings such as guest information, schedule wakeup calls, and toggle alert groups on or off. Non-admin users cannot access the RM System configuration page.	+	In this section you can add RMS users and edit the usernames/passwords. Click on Add User to add a new user. The Admin checkbox determines whether the new user has admin rights, indicated as “Admin” under the Admin column, or non-admin rights, indicated by “User” under the Admin column. Non-admin users are able to access the RMSApplet page and change basic settings such as guest information, schedule wakeup calls, and toggle alert groups on or off. Non-admin users cannot access the RM System configuration page.

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 [[File:Rms_7_2.png]]
-Give the group a name, and add alert flags to the group from the list of Available Flags.  Set an alert status for each flag.  The status will determine when the alert group is turned on (green) or off (red) on the RMSApplet page.  The “All Flags must match” checkbox determines whether all of the chosen flags must match the chosen status for the flag in order for the alert group to be turned on.  If this box is unchecked, then so long as at least one alert flag matches the status set for it, then the whole alert group will be turned on.  If you want ALL of the alert flags to match the status in order for the alert group to be turned on, you must check this box.
+Give the group a name, and add alert flags to the group from the list of Available Flags.  Set an alert status for each flag.  The status will determine when the alert group is turned on (green) or off (red) on the RMSApplet page.  The <b>“All Flags must match”</b> checkbox determines whether all of the selected flags must match the chosen status for the flag in order for the alert group to be turned on.  If this box is unchecked, then so long as at least one alert flag matches the status set for it, then the whole alert group will be turned on.  If you want ALL of the alert flags to match the status in order for the alert group to be turned on, you must check this box.
 <br>
-For example, the above ‘restocked’ alert group will turn ON (green) on the RMSApplet page when BOTH ‘restocked cups’ and ‘restocked beverages’ are turned on, since “All Flags must match” is checked.  When the alert group is turned ON, this indicates that the room has been ‘restocked’, and the OFF setting indicates that there is a ‘restock needed’.  When a staff member changes either the ‘cups’ or ‘beverages’ alert to red (off), the alert group will turn res on the RMSApplet page.
+For example, the above ‘restocked’ alert group will turn ON (green) on the RMSApplet page when BOTH ‘restocked cups’ and ‘restocked beverages’ are turned on, since “All Flags must match” is checked.  When the alert group is turned ON, this indicates that the room has been ‘restocked’, and the OFF setting indicates that there is a ‘restock needed’.  When a staff member changes either the ‘cups’ or ‘beverages’ alert to red (off), the alert group will turn red on the RMSApplet page.
 === Check in / Check Out Events ===

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 Alternatively, a guest can set a wakeup call themselves by dialing the Wakeup Call access code configured on the PBX Room Mgmt page (default is *55).  The guest will then be prompted to press 1 for a one-time wakeup call, 2 for a daily recurring wakeup call, or 3 to cancel an existing wakeup call.
 When the guest receives the wakeup call, they will be prompted to press 1 to accept the wakeup call, or 2 to snooze for 10 minutes.  Snoozing causes the current number of call attempts to be reset to zero.  When the configured number of call attempts have been executed and have not been answered, the wakeup call is considered as being failed.  An alert in the form of an exclamation mark inside a triangle will then appear on the top of the RMSApplet page.  Clicking on this alert image will display all failed wakeup calls.
 == RM System Configuration ==

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 |-
 | style="text-align: center" | '''Allow Voicemail'''<br/>
-| When checked, allows voicemail to be left at guest extensions. Here you can also set the feature code for accessing a guest extension’s personal voicemail. The default is 923.
+| When checked, allows voicemail to be left at guest extensions. Here you can also set the feature code for accessing a guest extension’s personal voicemail. The default is 923.  If disabled, voicemail cannot be left for guest extensions, and if a guest extension does not answer, the call fails over to the operator.
 |-
 | style="text-align: center" | '''Allow Wakeup Call'''<br/>
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 |-
 | style="text-align: center" | '''Allow Internal Calls'''<br/>
-| When checked, allows guest extensions to make calls to other guest extensions.
+| When checked, allows guest extensions to make calls to other guest extensions.  When unchecked, guest extensions cannot dial other guest extensions, but they can still dial 0 for the operator.
 |}

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 == Room Management System ==
-The '''Room Management System (RMS)''' is a licensed feature which allows you to specify PBX extensions as hotel guest room extensions, and manage the rooms associated with them. The application is found under '''Applications->Room Mgmt'''.<br/>You must Enable the application to access the RMS Applet GUI, which is found by browsing to '''&lt;PBX IP address&gt;/ippbx/RMSApplet.php'''. The username to log in is '''roomadmin''', and the password is '''roomadmin'''.
+The '''Room Management System (RMS)''' is a licensed feature which allows you to specify PBX extensions as hotel guest room extensions, and manage the rooms associated with them. The application is found under '''Applications->Room Mgmt'''.<br/>You must Enable the application to access the RMS Applet GUI, which is found by browsing to '''&lt;PBX IP address&gt;/ippbx/RMSApplet.php'''. The default username to log in is '''roomadmin''', and the password is '''roomadmin'''.
 [[File:Rms.PNG]]

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 To check out a guest, click on the guest you wish to check out and click on the Check Out Button.  The extension’s class of service will now be changed to the Checked out Class of Service.
-[[File:Rms_4.PNG]]
+[[File:Rms_4_2.png]]
 === Move Guest ===
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 Click on the gear symbol in the top right hand corner of the RMSApplet page to access the RM System Configuration page.  Here you can create Alert Groups, set Alert Flags, create Check In/Check Out events, and create users for accessing the RMSApplet.
-[[File:Rms_5.PNG]]
+[[File:Rms_5_2.png]]
 === Create Alert Flags ===
-[[File:Rms_6.PNG]]
+[[File:Rms_6_2.png]]
 To create a new alert, click on the Add Alert button.  Give the alert a name, description, and staff code.  The staff code is used when a person dials into the staff menu to toggle the alert on or off.  The Default Status of the alert is the status that the alert will take on before anyone checks into the room.  <b>Red</b> means the alert is <b>off</b>, and <b>green</b> means that it is <b>on</b>.  For example, in the above screenshot, the ‘restocked beverages’ alert is set to be turned ON by default to indicate that the room has had the beverages restocked.
@@ Line 143: / Line 143: @@
 The default alert groups are Cleaned, Inspected, and Maintenance.  To add a new alert group, click the Add Group button.
-[[File:Rms_7.png]]
+[[File:Rms_7_2.png]]
 Give the group a name, and add alert flags to the group from the list of Available Flags.  Set an alert status for each flag.  The status will determine when the alert group is turned on (green) or off (red) on the RMSApplet page.  The “All Flags must match” checkbox determines whether all of the chosen flags must match the chosen status for the flag in order for the alert group to be turned on.  If this box is unchecked, then so long as at least one alert flag matches the status set for it, then the whole alert group will be turned on.  If you want ALL of the alert flags to match the status in order for the alert group to be turned on, you must check this box.
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 Here you can decide if you want the system to automatically toggle flags to match a certain on/off pattern when a guest is checked in or out.
-[[File:Rms_8.PNG]]
+[[File:Rms_8_2.png]]
 Click on the event you wish to modify, and select which flags you want the system to automatically change for that event.  In the above example, a Check In event causes the above four flags to be toggled ON to indicate that the room has been cleaned, inspected, and restocked.
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 === Create Users ===
-[[File:Rms_9.PNG]]
+[[File:Rms_9_2.png]]
 In this section you can add RMS users and edit the usernames/passwords.  Click on Add User to add a new user.  The Admin checkbox determined whether the new user has admin rights, indicated as “Admin” under the Admin column, or non-admin rights, indicated by “User” under the Admin column.  Non-admin users are able to access the RMSApplet page and change basic settings such as guest information, schedule wakeup calls, and toggle alert groups on or off.  Non-admin users cannot access the RM System configuration page.

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 To check in a guest, click on the room you would like to check in.  A pop up will appear allowing you to enter the guest’s information.  Here you can also set and update the flags for the room, if you need them to be different from the default, and you can set the wakeup call.  Click the Check In button to check the guest in.  A checked in guest will then have the Checked in Class of Service which you specified on the PBX under Application->Room Mgmt.
-[[File:Rms_3.PNG]]
+[[File:Rms_3_2.png]]
 === Checking Out ===