Training:Application Solution - Revision history

Tyler: /* The Application Development Sequence: */

2023-12-11T15:20:11Z

The Application Development Sequence:

Tyler: /* Detailed Confirmation Elements */

2023-12-11T15:06:05Z

Detailed Confirmation Elements

Tyler: /* Database Building: */

2023-12-11T14:42:52Z

Database Building:

Tyler: /* Review and confirmation */

2023-12-11T14:41:27Z

Review and confirmation

Tyler: /* DCM (Desktop Call Manager) */

2023-12-11T14:39:50Z

DCM (Desktop Call Manager)

Mike Lunn at 16:25, 8 December 2021

2021-12-08T16:25:24Z

Drew Harrell: /* Ring Groups/ACD */

2016-08-22T20:56:30Z

Ring Groups/ACD

Drew Harrell: /* Ring Groups/ACD */

2016-08-22T20:34:02Z

Ring Groups/ACD

Drew Harrell: /* Ring Groups/ACD */

2016-08-22T20:33:42Z

Ring Groups/ACD

Drew Harrell at 20:32, 22 August 2016

2016-08-22T20:32:12Z

@@ Line 28: / Line 28: @@
 [[File:Menu Left detail.png|none|Menu Left detail.png]]
-==== The Application Development Sequence: ====
+=== The Application Development Sequence: ===
 ==== Creating Extensions: ====
-# ''Extension Configuration:''
+# Extension Configuration:
 #* Extensions are configurable as 3 or 4-digit numbers.
 #* Features include various Call Forwarding options such as Unconditional, Busy, No Answer, or Unavailable.
 #* With the creation of an extension, a corresponding voicemail box, a chat client, and a schedule are automatically generated.
 #* The 'Follow-Me' feature enhances flexibility by allowing simultaneous and sequential ringing across multiple extensions or PSTN numbers.
-# ''Licensing and Extension Management:''
+# Licensing and Extension Management:
 #* The total number of available extensions is governed by the licensing agreement, with options for expansion to cater to growing business needs.
 #* Separate licensing categories exist for IPitomy phones and non-IPitomy devices, with open extension licenses typically carrying a slightly higher cost.
@@ Line 44: / Line 44: @@
 #* Manual creation of extensions is also an option, allowing for individualized data entry.
 #* Mass editing features are available post-creation, facilitating easy management and updates of extension information.
-# ''System Compatibility and Intercom Use:''
+# System Compatibility and Intercom Use:
 #* The IPitomy system boasts wide compatibility with a range of SIP devices, including conference phones, softphones, and other SIP-compliant equipment.
 #* An added feature is the capability of using IPitomy phones for intercom paging, either between individual extensions or groups, enhancing internal communication efficiency.
-<u>'''Second'''</u>- Create Groups of extensions.&nbsp; Groups are used to ring a group of phones all at once or in a sequence. Groups are also used in paging.
+==== Creating Groups of Extensions: ====
-*Groups are groups of extension that will ring all at once or in a round robin or other strategy
+# Group Functionality and Customization:
-*Groups have advanced functionality for exceptionally&nbsp; flexible call coverage
+#* Groups can be configured to ring all extensions at once or in a specific sequence, depending on the organizational needs.
-**Group members can be assigned a priority so individuals can be automatically assigned incoming calls during peak busy times without logging in.
+#* Advanced group functionalities offer remarkably flexible call coverage, accommodating diverse communication strategies.
-**Timeout can be programmed to send calls to another destination automatically after a programmed amount of time.
+#* Priority settings within groups enable automatic call assignment to specific members during peak times, bypassing the need for manual login.
-**Agent ring time can be programmed to restart the ring sequence to include members who may have just wrapped up another call.
+#* Timeout settings can be programmed to redirect calls to alternative destinations after a set duration.
-**Groups are typically used to route incoming calls so a group of phones in a department will ring.
+#* The agent ring time feature allows for the re-initiation of the ring sequence to include members who have just concluded other calls.
-**Groups can be used as paging zones - <span data-scayt_word="unicast" data-scaytid="41">unicast</span> call paging or multicast paging
+#* Groups typically function as hubs for routing incoming calls to a department or team.
-**A word or digits can be pre-pended to the caller id name or number to identify which group a call is ringing in through.
+#* Groups can also be utilized for paging purposes, with both unicast call paging and multicast paging options.
-**Unique Music on Hold or Message on Hold can be played per ring group
+#* The system allows for customization of caller ID information, and unique Music on Hold or Message on Hold can be assigned to each ring group.
-<u>'''Third'''</u>- Create menus and record prompts - These are automated attendants with a single digit dialing menu like - Press 1 for sales, 2 for service etc.
+==== Creating Menus and Recording Prompts: ====
-*Menus are single digit dialing automated attendant destinations
+# Automated Attendant Configuration::
-*Prompts can be easily recorded using the prompt recording utility in the administration interface.
+#* Menus in the IPitomy system serve as single-digit dialing destinations, simplifying the call routing process for callers
-*The prompts should be recorded before the menus are created
+#* Users can record prompts using the in-built prompt recording utility, ensuring clarity and professionalism in automated responses.
-*The prompts should be planned out in advance so onsite configuration is simplified.
+#* Planning and pre-recording prompts are advisable for efficient onsite configuration.
-*Pre recorded prompts can be uploaded into the system
+#* The system also supports the uploading of pre-recorded prompts, providing flexibility in the creation and management of automated attendants.
-Once you have created the proper elements for your application, then you can create the call routing and setup and configure your trunks.&nbsp; It is quick and simple if you take the time to plan out the application in advance.
+==== Additional System Features & Destinations ====
-<u>'''Other Destinations'''</u>
+# Conference Bridge Implementation:
+#* The system includes default conference bridge destinations (901 and 902), each accommodating up to 32 participants.
-<u>'''Conference'''</u> - The conference Destination is a meet me conference room.&nbsp; By default there are two conference bridge destinations; 901 and 902.&nbsp; More conference bridge destinations are available by purchasing a license expansion.&nbsp; The total number of members in a conference bridge is 32 people.&nbsp; While you can have more than one conference call at a time, the total number of users is 32.&nbsp; Greetings can be created for the conference rooms to announce what room it is; for instance Welcome to Attorney Bill Smith's private conference room.
+#* Additional conference bridge destinations can be activated through license expansion, catering to larger or multiple simultaneous conferences.
+#* Customizable greetings can be set for conference rooms, providing a personalized experience for participants.
-<u>'''Voice Mail'''</u> - Voice mail boxes can be created.&nbsp; One is automatically created for each extension that is made, so there is no need to create one for every extension, as they are already made.&nbsp; Since the voice mail is integrated with the IP PBX System, there is no need to forward extensions to the voice mail; it is automatic.&nbsp; The default is set to forward to voice mail after 32 seconds.
+# Integrated Voice Mail System:
+#* Voice mail boxes are automatically created for each extension, streamlining the setup process.
-<u>'''Schedules'''</u>- A schedule provides the ability to route a call based upon time of day.&nbsp; The schedule can route to a different destination inside of business hours, outside of business hours and during lunch.&nbsp; Schedules can also be inserted at any point in the call path where time sensitive call routing is needed.
+#* The integrated nature of the voice mail system eliminates the need for manual forwarding, with default settings to forward calls to voice mail after 32 seconds of inactivity.
+# Scheduling and Time-Based Routing:
-<u>'''Branch office'''</u> - A branch office destination creates a call route to another IPitomy IP PBX System.&nbsp; Extensions in the branch office will show up and be routable using their 3 or 4 digit extension number.&nbsp; A code is also available to dial to reach extensions that share the same extension number in each branch.&nbsp; Calls can be routed to other branches from <span data-scayt_word="DID's" data-scaytid="10">DID's</span>, Menus, and Groups just like local extensions.
+#* The scheduling feature in the IPitomy system allows for the dynamic routing of calls based on the time of day, enhancing flexibility in call management.
+#* Schedules can be customized to route calls differently during business hours, after hours, and during specific intervals like lunch breaks.
-<u>'''Scheduled Calls'''</u> - Scheduled calls are a destination where an announcement or audio file can be played to a group of phones or integrated paging devices based upon time of day.&nbsp; An example of this is to play a school bell audio sound to announce start and end of classes.&nbsp; Emergency announcements can be made by dialing the destination extension number and entering the programmed PIN code.&nbsp;
+#* This feature can be implemented at various points in the call path to facilitate time-sensitive call routing.
 == Review and Confirmation Process in IPitomy System Setup ==

@@ Line 28: / Line 28: @@
 [[File:Menu Left detail.png|none|Menu Left detail.png]]
-The Application Development Sequence:
+==== The Application Development Sequence: ====
-<u>'''First'''</u>- create the extensions.&nbsp; This can be accomplished in several ways. The module on auto provisioning covers this in detail.
+==== Creating Extensions: ====
-About Extension:
+# ''Extension Configuration:''
+#* Extensions are configurable as 3 or 4-digit numbers.
-*Extensions can be 3 or 4 digits in length
+#* Features include various Call Forwarding options such as Unconditional, Busy, No Answer, or Unavailable.
-*Call Forwarding is available - Unconditional, Busy, No Answer or Unavailable.
+#* With the creation of an extension, a corresponding voicemail box, a chat client, and a schedule are automatically generated.
-*When an extension is created, a voicemail box, a chat client and a Schedule are created
+#* The 'Follow-Me' feature enhances flexibility by allowing simultaneous and sequential ringing across multiple extensions or PSTN numbers.
-*<span data-scayt_word="Follw" data-scaytid="2">Follw</span> - Me allows simultaneous and sequential ringing of any number of extension or <span data-scayt_word="PSTN" data-scaytid="3">PSTN</span> numbers
+# ''Licensing and Extension Management:''
-*The quantity of Extension is subject to the license.&nbsp; If additional extensions are required, they can be purchased through the license expansion.
+#* The total number of available extensions is governed by the licensing agreement, with options for expansion to cater to growing business needs.
-*IPitomy Licenses are for IPitomy phones.
+#* Separate licensing categories exist for IPitomy phones and non-IPitomy devices, with open extension licenses typically carrying a slightly higher cost.
-*Open licenses are for devices not manufactured by IPitomy.&nbsp; Open extension licenses cost a little more than IPitomy extension licenses.
+#* The system provides Auto Provisioning for IPitomy Phones, streamlining the setup process.
-*Auto Provisioning is available for IPitomy Phones.
+#* Importing user information through a CSV file is a time-efficient method to batch-create extensions.
-*Importing all of the users names, email addresses and extension numbers is a quick way to enter in the data and create all of the extensions at once.&nbsp; This can be accomplished with a comma <span data-scayt_word="seperated" data-scaytid="4">seperated</span> values (.csv) file.&nbsp; When the names are imported, extensions are created. or,
+#* Manual creation of extensions is also an option, allowing for individualized data entry.
-**Extensions can be manually created and the extension data entered one at a time
+#* Mass editing features are available post-creation, facilitating easy management and updates of extension information.
-**Mass editing of the extensions saves time and allows quick changes and is possible at any time after the creation of extensions.
+# ''System Compatibility and Intercom Use:''
-*IPitomy is compatible with a wide variety of SIP devices like conference phones, soft phones and anything that is SIP compatible.
+#* The IPitomy system boasts wide compatibility with a range of SIP devices, including conference phones, softphones, and other SIP-compliant equipment.
-*IPitomy phones can be used as intercom paging between extensions or groupd of extension.
+#* An added feature is the capability of using IPitomy phones for intercom paging, either between individual extensions or groups, enhancing internal communication efficiency.
 <u>'''Second'''</u>- Create Groups of extensions.&nbsp; Groups are used to ring a group of phones all at once or in a sequence. Groups are also used in paging.
@@ Line 83: / Line 83: @@
 == Review and Confirmation Process in IPitomy System Setup ==
 The final stage in setting up an IPitomy IP PBX system is a comprehensive review and confirmation process. This ensures complete alignment of the system components with the customer's specifications and requirements. Documenting all relevant information in the IPitomy Setup Worksheet is crucial for defining the scope of work and establishing clear expectations between the provider and the customer.
 ==== Extension Number Range ====
@@ Line 96: / Line 93: @@
 * Document the types of devices integrated into the system, including IP phones, conference devices, and other SIP-compatible hardware.
-# Network Layout
-#* Examine and confirm the overall network layout, assessing its compatibility and efficiency for the IPitomy system.
+==== Network Layout ====
-# Router Specifications
-#* Ensure understanding of the router's capabilities, crucial for network settings configuration and system integration.
+* Examine and confirm the overall network layout, assessing its compatibility and efficiency for the IPitomy system.
-# Data Switch Types
-#* Identify data switch types, particularly noting Power over Ethernet (PoE) capabilities, essential for planning device connectivity and power management.
+==== Router Specifications ====
-# Cabling
-#* Check that network cabling is certified and in good condition, and that all devices and IP addresses are accurately documented.
+* Ensure understanding of the router's capabilities, crucial for network settings configuration and system integration.
-# Router Access
-#* Secure access to the router GUI or establish a relationship with IT personnel for necessary access.
+==== Data Switch Types ====
-# IP PBX IP Address
-#* Confirm the uniqueness of the IPitomy system's IP address within the network to avoid conflicts.
+* Identify data switch types, particularly noting Power over Ethernet (PoE) capabilities, essential for planning device connectivity and power management.
-# Network Condition
-#* Assess the overall health and performance of the network, ensuring it can adequately support the IPitomy system.
+==== Cabling ====
-# End-User Network Responsibility
-#* Ensure that the end-user understands their role in maintaining network performance, including the necessity of network upgrades or modifications for optimal system functioning.
+* Check that network cabling is certified and in good condition, and that all devices and IP addresses are accurately documented.
+*

@@ Line 89: / Line 89: @@
 ==== Detailed Confirmation Elements ====
-# Extension Number Range
+==== Extension Number Range ====
-#* Confirm the range of extension numbers to be used, ensuring they fit the customer's organizational structure and communication needs.
-# Device Types
+* Confirm the range of extension numbers to be used, ensuring they fit the customer's organizational structure and communication needs.
-#* Document the types of devices integrated into the system, including IP phones, conference devices, and other SIP-compatible hardware.
 # Network Layout
 #* Examine and confirm the overall network layout, assessing its compatibility and efficiency for the IPitomy system.

@@ Line 82: / Line 82: @@
 <u>'''Scheduled Calls'''</u> - Scheduled calls are a destination where an announcement or audio file can be played to a group of phones or integrated paging devices based upon time of day.&nbsp; An example of this is to play a school bell audio sound to announce start and end of classes.&nbsp; Emergency announcements can be made by dialing the destination extension number and entering the programmed PIN code.&nbsp;
-== Review and confirmation<br/> ==
+== Review and Confirmation Process in IPitomy System Setup ==
-*Extension number range
+The final stage in setting up an IPitomy IP PBX system is a comprehensive review and confirmation process. This ensures complete alignment of the system components with the customer's specifications and requirements. Documenting all relevant information in the IPitomy Setup Worksheet is crucial for defining the scope of work and establishing clear expectations between the provider and the customer.
-*Device Types
-*Network layout
+==== Detailed Confirmation Elements ====
-*Router type, knowledge of its capabilities – this has been covered in previous modules. The point here is KNOW it before moving on.
-*Data Switch type(s), knowledge of their capabilities - POE?&nbsp;
+# Extension Number Range
-*Cabling certified and known condition – this has been covered in previous modules. All devices known and IP Addresses known
+#* Confirm the range of extension numbers to be used, ensuring they fit the customer's organizational structure and communication needs.
-*Access to the Router GUI or relationship with IT personnel to get access when needed
+# Device Types
-*IP PBX IP Address cleared for use on the network – does not conflict with any existing device AND is guaranteed not to become in conflict with any network device
+#* Document the types of devices integrated into the system, including IP phones, conference devices, and other SIP-compatible hardware.
-*Known condition of network
+# Network Layout
-*End-user acceptance of their ownership of network performance and agreement to accept any requirement to bring their network up to “spec” should an undisclosed issue arise.
+#* Examine and confirm the overall network layout, assessing its compatibility and efficiency for the IPitomy system.
 == Application Development<br/> ==

@@ Line 1: / Line 1: @@
-= IPitomy Technical Training – Basic<br/> =
+= IPitomy Technical Training – Basic: Understanding the Application =
-== Understanding the Application<br/> ==
+== Overview ==
-&nbsp;The application is the result of a properly designed PBX Solution that meets the requirements of the customer. The most effective way of accomplishing the customer specific application is to get all of the information from the customer and use that information to populate your IPitomy setup worksheet. In the preceding modules we’ve covered the preliminary ground work needed to ask the questions that will allow you to build the application.&nbsp; The setup worksheet is a document that should define the scope of work as far as programming the system.&nbsp; Having this in writing provides a clear application definition and reduces the possibility of misalignment of expectations.
+&nbsp;At IPitomy, we believe in crafting a PBX solution that precisely meets our customer's requirements. The key to achieving this is thorough information gathering from the customer. This information forms the basis of your IPitomy setup worksheet, a critical document defining the scope of work for system programming. Having this documented ensures alignment of expectations and serves as a reference for system reconstruction, if necessary.
-The IPitomy worksheet is an excellent place to start this process and provides the written backup that is very often a needed fail-safe plan to reconstruct the application in the absence of a good backup.&nbsp; It is a good idea to keep a copy of the setup worksheet in the same directory that you use to store the customers backup files.&nbsp; This module covers the basic system application.
+= Database Building: =
-= Database Building: =
+==== Database Building in IPitomy's IP PBX System ====
-IPitomy is an IP PBX system which means is is a pure software based business telecommunication system.&nbsp; It is very similar to traditional <span data-scayt_word="TDM" data-scaytid="1">TDM</span> based key systems and PBX's with one big difference; it is a pure software based system. IPitomy does not have all of the hardware components associated with traditional systems so there are very few parts that can fail. Building the database is best done when well planned. Planning assures that the solution meets the expectations of the customer. Obtaining the information prior to the date of installation provides you with the data you need to install professionally and with the least amount of un-billable call backs.
+One of the standout features of the IPitomy system is its user-friendly, web-based administration interface. This interface simplifies the programming and setup of the application. It's important to note that the IPitomy system does not include a default database. Therefore, setting up the database requires careful attention to sequence to establish the necessary elements for successful call flow.
-IPitomy has a web based administration interface that makes programming and setup of the application simple.&nbsp; IPitomy does not come with a default database, so it is necessary to create the database in the proper sequence to build the elements necessary for successful call flow.&nbsp;
+==== Key Components of Database Building ====
-IPitomy has a very simple setup process.&nbsp;
+# Destinations:
-*'''Destinations''' - provide a destination within the PBX to route calls to like an automated attendant or an extension. <span data-scayt_word="DID's" data-scaytid="95">DID's</span> can be used to directly ring any destination e.g. conference rooms or extensions.
+By following these steps and understanding the intricacies of our IPitomy IP PBX system, users can leverage its full potential to create a robust, efficient telecommunication setup that meets and exceeds customer expectations.
-*'''Providers''' are the elements that route calls into the system and out of the system (Trunks).&nbsp; Once you set up the destinations, you can set up the providers and implement the design requirements for call routing.
 [[File:Menu Left detail.png|none|Menu Left detail.png]]
@@ Line 170: / Line 178: @@
 Below is how you include the remote phones section:&nbsp;
-=== <span data-scayt_word="DCM" data-scaytid="44">DCM</span> (Desktop Call Manager)<br/> ===
+=== [[Qmanager|QManager]] ===
 *Desktop Call Manager is a PC-based, Windows Application that can be loaded onto user computers to gain a high level of control of communications for their telephone. <span data-scayt_word="DCM" data-scaytid="45">DCM</span> is licensed per user and can be installed at on a single PBX or multiple PBX’s that are branched together with the <span data-scayt_word="Multisite" data-scaytid="52">Multisite</span> <span data-scayt_word="DCM" data-scaytid="46">DCM</span> License.

← Older revision		Revision as of 16:25, 8 December 2021
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	[http://www.ipitomy.com/webrelease/IPitomy/IP1100+/IPitomy%20IP1100+%20Manual.pdf http://www.ipitomy.com/<span data-scayt_word="webrelease" data-scaytid="73">webrelease</span>/IPitomy/<span data-scayt_word="IP1100" data-scaytid="75">IP1100</span>+/IPitomy%<span data-scayt_word="20IP1100" data-scaytid="76">20IP1100</span>+%20Manual.pdf]		[http://www.ipitomy.com/webrelease/IPitomy/IP1100+/IPitomy%20IP1100+%20Manual.pdf http://www.ipitomy.com/<span data-scayt_word="webrelease" data-scaytid="73">webrelease</span>/IPitomy/<span data-scayt_word="IP1100" data-scaytid="75">IP1100</span>+/IPitomy%<span data-scayt_word="20IP1100" data-scaytid="76">20IP1100</span>+%20Manual.pdf]
		+	[[Category:Training]]

@@ Line 110: / Line 110: @@
 *Ring Groups Defined – Ring Groups are a powerful communications resource in the IPitomy IP PBX and for your customer.<span data-scayt_word="ACD" data-scaytid="13">ACD</span> will be discussed in the Advanced training course.<ul style="list-style-type:circle;">
-</ul></ul>
+</ul>
 *Ring Strategy

@@ Line 121: / Line 121: @@
 **Failovers (Queue Timeout destinations) Where the call is directed to after the timeout expires. &nbsp;This can be any destiniation in the system.
 **Will a menu be associated to any Ring Groups (ACD Feature – callers in an ACD - Ring Group queue can interact with options available while waiting in queue and select a new system destination)
-**Use theIPitomy WIKI at [http://wiki.ipitomy.com http://wiki.ipitomy.com] to search for any of the subjects above to learn about how to implement the powerful features of Call Groups and <span data-scayt_word="ACD" data-scaytid="23">ACD</span>.
+**Use theIPitomy WIKI at [http://wiki.ipitomy.com http://wiki.ipitomy.com] to search for any of the subjects above to learn about how to implement the powerful features of Ring Groups and <span data-scayt_word="ACD" data-scaytid="23">ACD</span>.
 **Link to Group Video Training [https://www.youtube.com/watch?v=dZavlZJW-18&feature=c4-overview&list=UU1cwHaNWU97sdZm3yEBqNeg]

@@ Line 107: / Line 107: @@
 [[File:VM to email.PNG|center|VM to email.PNG]]
 <p style="text-align: justify"></p>
-=== Call Groups/<span data-scayt_word="ACD" data-scaytid="12">ACD</span> ===
+=== Ring Groups/<span data-scayt_word="ACD" data-scaytid="12">ACD</span> ===
 *Ring Groups Defined – Ring Groups are a powerful communications resource in the IPitomy IP PBX and for your customer.<span data-scayt_word="ACD" data-scaytid="13">ACD</span> will be discussed in the Advanced training course.<ul style="list-style-type:circle;">