Triggering Alternate Routing - Revision history

Mike Lunn at 14:30, 18 March 2015

2015-03-18T14:30:20Z

Mike Lunn at 15:45, 26 June 2014

2014-06-26T15:45:48Z

Mike Lunn at 15:45, 26 June 2014

2014-06-26T15:45:19Z

Mike Lunn at 15:44, 26 June 2014

2014-06-26T15:44:30Z

Mike Lunn: Created page with "This Application Design will outline a scenario when the user wants normal calling to follow a schedule, but needs to be able to trigger to a menu on demand to inform callers ..."

2014-06-26T15:42:47Z

Created page with "This Application Design will outline a scenario when the user wants normal calling to follow a schedule, but needs to be able to trigger to a menu on demand to inform callers ..."

New page

This Application Design will outline a scenario when the user wants normal calling to follow a schedule, but needs to be able to trigger to a menu on demand to inform callers of something, such as no one being available because they are in a meeting.

*Create a Schedule: Business Hours; to match the users normal business hours, say 9am-5pm, Monday - Friday
*Set the In Hours, Out of Hours, and Lunch destinations as needed. eg.:
**In Hours; Ring Group
**Out of Hours; Menu: We are Closed
*Create your Information Menu, in our scenario it will be Menu: In a Meeting
*Enable Day & Night Mode
*Click Edit Hours and set the hours (we will not be following these hours, but they need to be set regardless)
*Go to Call Routing=>Incoming, the page will say Display Day Mode. Point your trunks to Schedule: Business Hours
*Click the button Edit Night
*Set your trunks on this page (Displaying Night Mode) to go to Menu: In a Meeting

Here is how this will function.

#The user will keep the system forced in Day Mode, either by dialing *1 or follow the instructions from pressing a programmed Day/Night mode key to force Day Mode at the Is Operator extension. This will cause all calls to route to Schedule: Business Hours, and route accordingly.
#When the user goes to a meeting, they will either dial *2 or follow the instructions from pressing a programmed Day/Night mode key to force Night mode at the Is Operator extension. This will cause all calls inbound to router to Menu: In a Meeting.
#When they return from their meeting and wish to resume normal functionality for inbound calls, they will need to follow the instructions listed above in step 1.

@@ Line 15: / Line 15: @@
 #The user will keep the system forced in Day Mode, either by dialing *1 or follow the instructions from pressing a programmed Day/Night mode key to force Day Mode at the Is Operator extension. This will cause all calls to route to Schedule: Business Hours, and route accordingly.
-#When the user goes to a meeting, they will either dial *2 or follow the instructions from pressing a programmed Day/Night mode key to force Night mode at the Is Operator extension. This will cause all calls inbound to router to Menu: In a Meeting.
+#When the user goes to a meeting, they will either dial *2 or follow the instructions from pressing a programmed Day/Night mode key to force Night mode at the Is Operator extension. This will cause all calls inbound to route to Menu: In a Meeting.
 #When they return from their meeting and wish to resume normal functionality for inbound calls, they will need to follow the instructions listed above in step 1.

@@ Line 8: / Line 8: @@
 *Enable Day & Night Mode, found under Call Routing=>Incoming
 *Click Edit Hours and set the hours (we will not be following these hours, but they need to be set regardless)
-*Go to Call Routing=>Incoming, the page will say Display Day Mode. Point your trunks to Schedule: Business Hours
+*Go to Call Routing=>Incoming, the page will say Displaying Day Mode. Point your trunks to Schedule: Business Hours
 *Click the button Edit Night
 *Set your trunks on this page (Displaying Night Mode) to go to Menu: In a Meeting