Difference between revisions of "Basic Hardware Troubleshooting"
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This guide is intended to provide the Ipitomy Technician with a guideline for troubleshooting common PBX hardware issues. It covers some of the most common issues upon installation of new PBX hardware. | This guide is intended to provide the Ipitomy Technician with a guideline for troubleshooting common PBX hardware issues. It covers some of the most common issues upon installation of new PBX hardware. | ||
Revision as of 16:50, 26 August 2013
Basic Hardware Troubleshooting
This guide is intended to provide the Ipitomy Technician with a guideline for troubleshooting common PBX hardware issues. It covers some of the most common issues upon installation of new PBX hardware.
1) One of the most common problems when first setting up a PBX is a License issue. this is typically exhibited in powering on and being brought in the Web Administration to a Licensing Page. If this happens, you should confirm that the PBX is connected to a Network with Internet connectivity, and additionally that the PBX can navigate this internet connection with the connection settings which have been configured. The PBX upon first booting, verifies its license with the servers here at Ipitomy.
2) Another common issue when first un-boxing a PBX and setting it up is that it will not power up. The least likely problem when this happens is faulty hardware as hardware is exhaustively tested before shipment. More likely is that a component in the PBX has been loosened from the transit in shipping. If this occurs, simply open the case and re-seat the following
RAM Memory Power and Data connection to Hard Drive Data Connection from hard drive on motherboard And PCI cards installed on the system Riser and Extender cards on System.
In 99% of cases this will correct any issue you might have.
3) We have noted that occasionally systems might exhibit what may be referred to as IRQ issues. Or external peripheral issues. These are commonly exhibited by a non responsive system, and or, a system in which peripheral card are not working though they appear to be fine. Or also a loss of Web Admin connectivity. If you run into any of the previously named issues, you should:
Remove all Keyboards, USB devices, and Monitors. And then reboot. If this step corrects your issue it is possible that one of the removed devices is bad and is causing IRQ conflicts. Typically this is a Keyboard or USB device issue. Try a different Keyboard or USB device. Or leave them disconnected.
Another possibility to try is to power the system off for at least 5 minutes without power connected. This often will clear IRQ settings.