Routing Ops

The Routing Ops feature allows inbound calls to route based on any one of the following

• Inbound CID
• Number Dialed
• Collected Digits

Routing Ops can be used in conjunction with a Group as a filter app, or you can set a Routing Op entry as a destination anywhere in the system. A Routing app basically consists one or more ‘expressions’ that resolve to be either True or False. The Operation evaluates each expression sequentially in the defined order (priority). If an expression resolves as True, the caller is immediately routed to the configured route destination for that expression. If the condition is False, the Operation evaluates the next expression. If all expression evaluate to False, the Operation will perform the default behavior based on how the App was invoked (filter or destination). Note: A disabled Routing Operation skips all expressions and performs the ‘default behavior’ based on how the App was invoked.

Group

If the app is invoked as a Filter for a Group, the default behavior is to do nothing (i.e. stay in the group as if the filter was never invoked). Specifically, the ‘Default Destination’ field configured on the Route Operations Edit page is ignored.

Destination

If the app is invoked as a ‘Destination’, the default behavior is to route to the Default Destination’ field configured on the Route Operations Edit page.

Building a Routing Op