Routing Ops

The Routing Ops feature allows inbound calls to route based on any one of the following

• Inbound CID
• Number Dialed
• Collected Digits

Routing Ops can be used in conjunction with a Group as a filter app, or you can set a Routing Op entry as a destination anywhere in the system. A Routing app basically consists one or more ‘expressions’ that resolve to be either True or False. The Operation evaluates each expression sequentially in the defined order (priority). If an expression resolves as True, the caller is immediately routed to the configured route destination for that expression. If the condition is False, the Operation evaluates the next expression. If all expression evaluate to False, the Operation will perform the default behavior based on how the App was invoked (filter or destination). Note: A disabled Routing Operation skips all expressions and performs the ‘default behavior’ based on how the App was invoked.

Group Method

If the app is invoked as a Filter for a Group, the default behavior is to do nothing (i.e. stay in the group as if the filter was never invoked). Specifically, the ‘Default Destination’ field configured on the Route Operations Edit page is ignored.

Destination Method

If the app is invoked as a ‘Destination’, the default behavior is to route to the Default Destination’ field configured on the Route Operations Edit page.

Building a Routing Op

Field	Function	Default
Name	Name of the Routing Op	None, must be configured by admin
Operation Type	Can be set to Match List of Numbers (single variable, exact match) or Table Lookup (multivariable, exact match or mathmatical functions).  Once set, this cannot be changed.	Match List of Numbers.
Enabled	Toggle the Op ON or OFF	No
Prompt & Collect Digits	Defines if the system will prompt the caller to enter digits before evaluating expressions.  When you select Yes, additional fields are displayed.	No
Default Destination	Where a call will go if it does not meet a filtered status. (Destination method only, not needed for Group method)	None
Prompt to Play	Set this to a recorded prompt instructing the caller what digits to enter.  Only used when Prompt & Collect Digits is set to Yes.	1-sec-silence
Number of Digits to Collect	Total number of digits to collect.	4
Number of seconds to wait if no digits are entered	How long the system will wait for digits to be entered.	10
Number of Attempts to Allow Before Routing to the Failover Destination	How many tries the system will give the caller to enter their digits before routing to the Failover Destination	3
Failover Destination	Where the call routes if the user does not enter digits	None
Available Group Selections	Groups that can be chosen to use the Group method of Routing Ops	All Unselected Groups
Selected Groups	List of Groups that have been added to this Routing Op	None

Configuring Expressions: Match List Method

Configuring Expressions: Table Lookup Method