Difference between revisions of "SMS"

Latest revision as of 14:00, 27 June 2022

The IPitomy SMS client has moved from the windows desktop application to a website. It can be found at [IPitomy SMS Site] and uses your username, SMS number, and password to log into it. This site lets you send and received SMS messages over your existing IPitomy SIP trunk phone numbers.

Logging in

Upon going to the link above, you will be greeted with the login page as follows:

You will get your username and an initial password that needs to be changed from us, and use the number you had SMS set up for on this login page.

Inbox

After logging in, you will be brought to your message inbox. This contains your chat history, with all numbers in the box, where you can reply or delete messages. At the top you can start a new message, and update profile settings such as contacts or create groups.

Sending a new message

Clicking the New Chat Message link at the top will take you to the following page, which lets you specify your recipient or recipients, and add them to your contacts if they aren't already. Type the phone number you wish to send to and hit add to add it to the recipient list. Type your message as normal, attach a file if desired (SMALL, it must be able to be sent as a text/sms message, such as a small image), and hit send.

The contacts button gives you a list of saved contacts. The groups button gives you a list of saved contact groups. These can both be managed from the profile options above.

Contacts

Under the profile option, selecting chat contacts will bring you to your contact list.

From here you can add or remove contacts, download your contacts as a CSV, or import a contact CSV file. A sample contact csv file is attached here: (link coming soon)

Groups

Under the profile option, selecting chat groups will bring you to your groups list. Groups allow you to send a message to multiple recipients at once without having to add each recipient individually to each new message.

Selecting a group will then bring you to the member list for that group, where you can add or remote members.

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-IPitomy SMS Chat Client is a windows application that allows you to send and receive SMS messages over your existing IPitomy SIP trunk phone numbers. The client can be downloaded at [https://www.ipitomy.com/pbx_files/sms_chat/SMSChatSetup.exe SMS Chat Client]
+The IPitomy SMS client has moved from the windows desktop application to a website.  It can be found at [[https://msg2.ipitomy.com/webchat/index.php IPitomy SMS Site]] and uses your username, SMS number, and password to log into it.  This site lets you send and received SMS messages over your existing IPitomy SIP trunk phone numbers.
-== Account Setup ==
+=== Logging in ===
+Upon going to the link above, you will be greeted with the login page as follows:<br>
+[[File:Smsweblogin.png|SMS Web Login|none|frameless]]<br>
-After installing and running the program, you will first be presented with this screen:
+You will get your username and an initial password that needs to be changed from us, and use the number you had SMS set up for on this login page.
-[[File:Smslogin.jpg|File:Smslogin.jpg]]
+===Inbox===
+After logging in, you will be brought to your message inbox.  This contains your chat history, with all numbers in the box, where you can reply or delete messages.  At the top you can start a new message, and update profile settings such as contacts or create groups.
+[[File:Smswebinbox.png|frameless|none]]
+[[File:Smswebprofile.png|frameless|none]]
+=== Sending a new message ===
+Clicking the New Chat Message link at the top will take you to the following page, which lets you specify your recipient or recipients, and add them to your contacts if they aren't already.  Type the phone number you wish to send to and hit add to add it to the recipient list.  Type your message as normal, attach a file if desired (SMALL, it must be able to be sent as a text/sms message, such as a small image), and hit send.
+[[File:Smswebnewmsg.png|frameless|none]]
+The contacts button gives you a list of saved contacts.  The groups button gives you a list of saved contact groups.  These can both be managed from the profile options above.
+=== Contacts ===
+Under the profile option, selecting chat contacts will bring you to your contact list.
+[[File:Smswebcontacts.png|frameless|none]]
+From here you can add or remove contacts, download your contacts as a CSV, or import a contact CSV file.  A sample contact csv file is attached here:
+(link coming soon)
-The phone number will be the number you activated this service on, and the account password will be provided to you by us on account activation. You can change your password from within the client. We do NOT have any way to view your password if you lose or forget it. We can only reset it to something new if this happens.
+=== Groups ===
+Under the profile option, selecting chat groups will bring you to your groups list.  Groups allow you to send a message to multiple recipients at once without having to add each recipient individually to each new message.
-== New Chat ==
+[[File:Smswebgroups.png|frameless|none]]
+Selecting a group will then bring you to the member list for that group, where you can add or remote members.
-To start a new chat, click the New Chat option in the top menu bar:
+[[File:Smswebgroup.png|frameless|none]]
-[[File:Smsnewchat.JPG|File:Smsnewchat.JPG]]
-From here, just put in a phone number, or multiple (hit add for each one, one at a time), type your message, and attach small files if desired (MMS messages cost extra), and hit the send button at the bottom.&nbsp; MMS also requires permission to use.
-== Auto Responder ==
-=== Auto Responder Setup ===
-First, click Auto Responder -> Responder Setup and create your autorespond keywords and responses:
-[[File:Smsautorespondersetup.JPG|File:Smsautorespondersetup.JPG]]
-New Keywords can be created at the top.&nbsp; You can either edit or delete each individual keyword once created.&nbsp; A keyword to unsubscribe should be created as well.&nbsp; This is done by editing a keyword for this purpose and checking the box that says "A match to this keyword indicates the sender is opting out of future SMS campaigns".&nbsp; A way to opt out is required for all campaigns.
-[[File:Smsautorespondedit.JPG|File:Smsautorespondedit.JPG]]
-=== Responder Contacts ===
-Under the Auto Responder -> Responder Contacts window, you can see all numbers that have subscribed to one of your autoresponder keywords, and which keyword or keywords they have currently subscribed to, including their current opt-in status:
-[[File:Smscapturedresponses.JPG|File:Smscapturedresponses.JPG]]
-=== Campaign Distribution Lists ===
-Campaign distribution lists can be managed under Auto Responder -> Campaign Groups
-[[File:Campaigndistlists.JPG|File:Campaigndistlists.JPG]]
-These lists are useable on the new chat message window so you can send a single message to an entire group instead of selecting individual recipients one at a time.
-=== Manage Campaigns ===
-Under Auto Responder->Manage Campaigns you can manage your SMS marketing campaigns.
-[[File:Managecampaigns.JPG|File:Managecampaigns.JPG]]
-From here you can create new campaigns, modify existing ones, or delete old ones.
-== Setting up an SMS response from a menu option ==
-) On Destinations=>Alerts, create a new alert, and set the Use Asert to send a SMS response to Caller option to Enabled.  Set the Next Destination to Route Caller (non-outbound) to wherever you'd like the caller to go after this alert gets processed (such as back to the menu)
-) Destination=Menu, edit the menu you want to put the SMS response on, choose an option and set it to Alerts=><your SMS alert here>
-) PBX Setup=>General, find the settings for IPitomy SMS account number and password, and set them for your SMS account, so that the pbx is able to access it to send the SMS alerts.