RTI Integration

Setting Up RTI CTI integration

Set Up URLs on Q Manager clients

In the PBX go to PBXSetup ScreenPop URLs

Enter a Name for the URL, then enter the URL below:

http://<pbx ip address>/ippbx/telFL.php?dt=A&num={0}&name={1}&DNIS={2}&agent={3}&ext={4}
 
The fields on the URL match up with what is passed to the RTI system.  They are dynamically configured on the client where:  

• {0} = CID Number
• {1} = CID Name
• {2} = Dialed Number (for inbound calls)
• {3} = Logged in Agent (your agent in Q Manager)
• {4} = Your Extension number.

Click Add and then Save.

In the client Select CTI->Screen Pops and then Import URLs.

Select the URL you entered into the PBX.  Make sure the box next to enabled is checked and press OK at the bottom of the Import dialog. 

You should now see that the URL is imported to the client's list of URLs.  Click, enabled, and click Automatic.

Setting the RTI Server Address

Type this into your browser to set the address of the RTI server:

http://<pbx ip address>/ippbx/telFL.php?setServerIP=<RTI IP address>

There should be a message displayed upon successfully setting the address.

NOTE if your PBX software is on 4.8.4 or earlier, you must contact support in order to set the address or have this feature updated to support this URL.