Difference between revisions of "Troubleshooting: Fax"
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| − | At times an install will have issues making or receiving faxes. Typically a fax machine is integrated via an FXS gateway. If possible, it is best to run analog fax lines direct to | + | At times an install will have issues making or receiving faxes. Typically a fax machine is integrated via an FXS gateway. If possible, it is best to run analog fax lines direct to the fax machine, skipping the PBX entirely, especially if faxing is a big part of the users business. Here are some things to check to ensure all configuration is done correctly on our end. |
*Does the issue happen on single page faxes, or only multi-page faxes? Do inbound faxes fail, outbound faxes fail, or both fail? | *Does the issue happen on single page faxes, or only multi-page faxes? Do inbound faxes fail, outbound faxes fail, or both fail? | ||
Revision as of 12:48, 21 June 2013
At times an install will have issues making or receiving faxes. Typically a fax machine is integrated via an FXS gateway. If possible, it is best to run analog fax lines direct to the fax machine, skipping the PBX entirely, especially if faxing is a big part of the users business. Here are some things to check to ensure all configuration is done correctly on our end.
- Does the issue happen on single page faxes, or only multi-page faxes? Do inbound faxes fail, outbound faxes fail, or both fail?
- Ensure the FXS Gateway which integrates the Fax machine is configured to use a Fixed Jitter Buffer. Since duration of signal and pause are so important when faxing, using an adaptive jitter buffer can cause issues with faxing, especially multipage faxes.
- Are you faxing over a PRI? Its advisable to ensure the provider knows that your DIDs will be used for faxing so that they can configure things correctly on their end; especially with an Integrated Access PRI
- Ensure the Fax Machine is set to a maximum baud rate of between 9600 and 14400. It has been our experience that the faster rate fax machines are more prone to issues when VOIP is involved.