Difference between revisions of "Agents"
John Wolfe (talk | contribs) (Created page with "'''PBX-Setup -> Agents''' By navigation to PBX-Setup ->Agents the technician may access the agent creation page. On this page you may create agents for use in ACD Ring Grou...") |
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| − | At this location you can listen to Agent Recordings. To download a recording click the download button. You may then play in any audio application. The delete button allows for deletion of files from the PBX. | + | At this location you can listen to Agent Recordings. To download a recording click the download button. You may then play in any audio application. The delete button allows for deletion of files from the PBX. Agent recordings are recordings initiated by the Agent by dialing *# or with a record button at their desk set. If they are logged in as an agent the recording will be placed in this location for easy access by administration or other agents. Typically *# or record will place the recording in a users voicemail in the work folder. However if an Agent is logged in these recording get placed here for easier access by Administration of ACD groups. |
Revision as of 13:10, 10 July 2013
PBX-Setup -> Agents
By navigation to PBX-Setup ->Agents the technician may access the agent creation page. On this page you may create agents for use in ACD Ring Groups. Each Agent requires a unique two digit ID and a Unique 4 Digit PIN. To creat an agent enter the users Name, a two digit ID and a 4 digit PIN and select Add. After this before exiting page you should also select Save Changes and the Apply these changes at the top of the page.
From this same page you can also access the ACD Queue Recordings page.
At this location you can listen to Agent Recordings. To download a recording click the download button. You may then play in any audio application. The delete button allows for deletion of files from the PBX. Agent recordings are recordings initiated by the Agent by dialing *# or with a record button at their desk set. If they are logged in as an agent the recording will be placed in this location for easy access by administration or other agents. Typically *# or record will place the recording in a users voicemail in the work folder. However if an Agent is logged in these recording get placed here for easier access by Administration of ACD groups.