Difference between revisions of "IPitomy PBX Tips"
Jump to navigation
Jump to search
Paul Falanga (talk | contribs) (Created page with "== Music File Format == We have found that music files work best in both MOH and Prompt applications when formatted as: '''Wave (".wav"), PCM-Signed, 16-bit, 16000Hz (or grea...") |
Paul Falanga (talk | contribs) |
||
| Line 100: | Line 100: | ||
| Agent LogOut | | Agent LogOut | ||
| PBX SW Ver 4.6.1 and greater, previously "one-shot login" | | PBX SW Ver 4.6.1 and greater, previously "one-shot login" | ||
| + | |- | ||
| + | | 4* | ||
| + | | VMB Number + SEND | ||
| + | | Call VMBox Cascading List | ||
| + | | Use to test Cascading Notification List operation | ||
|- | |- | ||
| #* | | #* | ||
| Ext Number + SEND | | Ext Number + SEND | ||
| Attended transfer | | Attended transfer | ||
| − | | | + | | Allows you to announce the call |
| + | |- | ||
| + | | ## | ||
| + | | Ext Number + SEND | ||
| + | | Blind transfer | ||
| + | | Just transfer the call. | ||
|- | |- | ||
| On Call | | On Call | ||
| Line 130: | Line 140: | ||
| Access a VMB from any extension | | Access a VMB from any extension | ||
| Use from someone else's phone | | Use from someone else's phone | ||
| + | |- | ||
| + | | 926 | ||
| + | | wait for prompt... first letters of person's name | ||
| + | | Company Directory | ||
| + | | Access Company Directory | ||
|- | |- | ||
| ** | | ** | ||
Revision as of 18:43, 1 August 2012
Music File Format
We have found that music files work best in both MOH and Prompt applications when formatted as:
Wave (".wav"), PCM-Signed, 16-bit, 16000Hz (or greater, 44100 worked well too), 256kbps (or greater, 1411kbps worked well too), Mono
The lower the Hz the smaller the file.
Feature Codes
The numbering plan of the IPitomy IP PBX is almost completely open to customization. This is a list of codes that are required when feature buttons are not programmed to accomplish the operation.
| Code | Suffix | Function Description | Notes |
|---|---|---|---|
| *9* | Ext Number | Listen | |
| *91 | PBX Call Forward | Use to Enable or Access PBX-CFWD | |
| *92 | PBX CFWD Destination | Use to input FWD destination | |
| *90 | PBX Call Forward Disable | Use to Disable PBX-CFWD | |
| *8* | Ext Number | Whisper | |
| *0 | n/a | Schedule OFF | n/a |
| *1 | n/a | Go to Day Mode | n/a |
| *2 | n/a | Go to Night Mode | Ext must be assigned Operator "Y" |
| Press Day/Night button | 0 | Go to Schedule Mode | Ext must be assigned Operator "Y" |
| Press Day/Night button | 1 | Go to Day Mode | Ext must be assigned Operator "Y" |
| Press Day/Night button | 2 | Go to Night Mode | Ext must be assigned Operator "Y" |
| 0* | Pause Phone | Use instead of "Pause" button (ABC+extno) | |
| 1* | UnPause Phone | Use instead of "Pause" button (ABC+extno) | |
| 0* | Agent Number | Pause Agent | Doesn't pause phone |
| 1* | Agent Number | UnPause Agent | Doesn't UnPause phone |
| 2* | Agent LogIn | PBX SW Ver 4.6.1 and greater, previously Agent Number is required | |
| 3* | Agent LogOut | PBX SW Ver 4.6.1 and greater, previously "one-shot login" | |
| 4* | VMB Number + SEND | Call VMBox Cascading List | Use to test Cascading Notification List operation |
| #* | Ext Number + SEND | Attended transfer | Allows you to announce the call |
| ## | Ext Number + SEND | Blind transfer | Just transfer the call. |
| On Call | *# | Call Record | n/a |
| 99 | SEND | Group Call Pickup | n/a |
| 99 | Ext Number + SEND | Directed Call Pickup | n/a |
| 923 | <pswd> | Access your VMB | (when no button is available) |
| 924 | MB + <pswd> | Access a VMB from any extension | Use from someone else's phone |
| 926 | wait for prompt... first letters of person's name | Company Directory | Access Company Directory |
| ** | Group Number | Group Page | Multicast Paging impacts network traffic less |
| * | Ext Number + SEND | Transfer to this extension's VMB | Direct to VM Transfer |