Difference between revisions of "HD Phone FAQ"
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| − | == I have an IP330 on a gigabit switch and I am periodically having issues with connectivity from a PC connected through the phone. Is there anything I can do to resolve the issue? == | + | == HD Phone FAQ == |
| + | === I have an IP330 on a gigabit switch and I am periodically having issues with connectivity from a PC connected through the phone. Is there anything I can do to resolve the issue? === | ||
On some older Network cards we have had reports of trouble when they go to sleep. This is apparently a common problem with an older RealTek network cards. | On some older Network cards we have had reports of trouble when they go to sleep. This is apparently a common problem with an older RealTek network cards. | ||
Revision as of 16:59, 10 September 2012
HD Phone FAQ
I have an IP330 on a gigabit switch and I am periodically having issues with connectivity from a PC connected through the phone. Is there anything I can do to resolve the issue?
On some older Network cards we have had reports of trouble when they go to sleep. This is apparently a common problem with an older RealTek network cards.
Here are the things that we have seen work in the field:
- Replace the cable with a gigabit cable. There are greater requirements upon the quality of the cable when supporting gigabit.
- In the hardware properties of the network card in windows, disable sleep. (In Win7 this is under Power Management -> Allow computer to turn off this device to save power).
- Set the speed to a fixed value in the PC, try 1000 or 10/100