Difference between revisions of "HD Phone FAQ"
Jump to navigation
Jump to search
Drew Harrell (talk | contribs) |
|||
| Line 10: | Line 10: | ||
*In the hardware properties of the network card in windows, disable sleep. (In Win7 this is under Power Management -> Allow computer to turn off this device to save power). | *In the hardware properties of the network card in windows, disable sleep. (In Win7 this is under Power Management -> Allow computer to turn off this device to save power). | ||
*Set the speed to a fixed value in the PC, try 1000 or 10/100 | *Set the speed to a fixed value in the PC, try 1000 or 10/100 | ||
| + | |||
| + | === How can I download logs from the HD phone?=== | ||
| + | Sometimes IPitomy will require you to get the logs from your phone so we can investigate an issue more deeply. Steps to accomplish this are: | ||
| + | #Log into the IP address of the phone (username: root/password: root) | ||
| + | #Navigate to Phone Maintenance=>HTTP Upgrade | ||
| + | #Click the Download button next to All Config File: | ||
| + | NOTE:It may take a few minutes to download all of the files, be patient. | ||
Revision as of 18:22, 10 September 2012
HD Phone FAQ
I have an IP330 on a gigabit switch and I am periodically having issues with connectivity from a PC connected through the phone. Is there anything I can do to resolve the issue?
On some older Network cards we have had reports of trouble when they go to sleep. This is apparently a common problem with an older RealTek network cards.
Here are the things that we have seen work in the field:
- Replace the cable with a gigabit cable. There are greater requirements upon the quality of the cable when supporting gigabit.
- In the hardware properties of the network card in windows, disable sleep. (In Win7 this is under Power Management -> Allow computer to turn off this device to save power).
- Set the speed to a fixed value in the PC, try 1000 or 10/100
How can I download logs from the HD phone?
Sometimes IPitomy will require you to get the logs from your phone so we can investigate an issue more deeply. Steps to accomplish this are:
- Log into the IP address of the phone (username: root/password: root)
- Navigate to Phone Maintenance=>HTTP Upgrade
- Click the Download button next to All Config File:
NOTE:It may take a few minutes to download all of the files, be patient.