HD Phone FAQ

HD Phone FAQ

I have an IP330 on a gigabit switch and I am periodically having issues with connectivity from a PC connected through the phone. Is there anything I can do to resolve the issue?

On some older Network cards we have had reports of trouble when they go to sleep. This is apparently a common problem with an older RealTek network cards.

Here are the things that we have seen work in the field:

• Replace the cable with a gigabit cable. There are greater requirements upon the quality of the cable when supporting gigabit.
• In the hardware properties of the network card in windows, disable sleep. (In Win7 this is under Power Management -> Allow computer to turn off this device to save power).
• Set the speed to a fixed value in the PC, try 1000 or 10/100

How can I download logs from the HD phone?

Sometimes IPitomy will require you to get the logs from your phone so we can investigate an issue more deeply. Steps to accomplish this are:

1. Log into the IP address of the phone (username: root/password: root)
2. Navigate to Phone Maintenance=>HTTP Upgrade
3. Click the Download button next to All Config File:

NOTE:It may take a few minutes to download all of the files, be patient.

How do I configure my my HD Phones to use VLANs?

If you need to use VLAN to control what IP addresses the phones pull from DHCP you can modify the Phone Configuration Template in the PBX. VLANs logically isolate network traffic, they do not necessarily physically isolate it. It is typically going to be used because there are more devices on the network then there are IP Addresses in a single subnet. Or in order to implement security.

1. Navigate to PBX Setup=>Phone Global
2. Click Edit Current Template
3. Find the following section in the template pertains to VLAN, this is how it appears by default

 
<VLANs>
<Vlan LocalEnableVlan="0" PCEnableVlan="0" LocalVID="0" PCVID="0" LocalPriority="0" PCPriority="0" EnableVlan="0"/>
</VLANs>

Variable	Function	Settings
LocalEnableVlan	Controls if the LAN port is using vLAN tagging	0 = Disabled, 1 = Enabled
PCEnableVlan	Controls if the PC port is using vLAN tagging	0 = Disabled, 1 = Enabled
LocalVID	Defines what vLAN tag the LAN port is using	Set to the vLAN ID
PCVID	Defines what vLAN tag the PC port is using	Set to the vLAN ID
LocalPriority	Not Used	Leave at 0
PC Priority	Not Used	Leave at 0
EnableVlan	Global setting to toggle vLAN on PC and LAN port	0 = Disabled, 1 = Enabled

• In the following example the LAN port will use VLAN 5 and the PC port will use VLAN 8, allowing the Phone and PC to get different IP addresses from the DHCP server:

 <VLANs>
<Vlan LocalEnableVlan="1" PCEnableVlan="1" LocalVID="5" PCVID="5" LocalPriority="0" PCPriority="0" EnableVlan="1"/>
</VLANs>

• When done modifying the template Save, Apply Changes, and now any phones that are configured to the PBX will have their configuration file modified to match the template changes.

How can I set my Phone to use a static IP address?

IPitomy supports configuring phones using DHCP and this is the best option for almost every network. If you would like to statically set IP addresses, we recommend that you use DHCP reservations to do this. In the vast majority of routers and DHCP servers there is an ability to assign a static IP address to a MAC address. While this process of assigning may be tedious, it is no less so than going to each individual phone and manually configuring the IP address (Static IP). In the end it eliminates any difficult modifications that you will need to make to configuration files and is just a way easier method to use for accomplishing the same task.

If having this information, the phone still must be manually set to static IP addresses then you will need to understand the following information. You have several options for performing this configuration:

Configure then Disable Configuration Updates

1. Automatically Configure the phones using DHCP
2. Go to phone's web page (root/root to log in) Navigate to Phone Maintenance->Auto Provision and uncheck the box that says Auto Download Config File.
3. set the IP address to the desired static address
4. The phone should keep it's original configuration and any changes made to phone configuration will now have to be done through the phone web interface. The exception to this is that you can change the phone keys in this configuration, just do NOT press Save and Configure. Press Save then Apply changes. The phone will update the keys at night when it downloads it's key configuration.

Change Configuration File Template

Please read the section of the Documentation HD_Phones#A_Note_on_Changing_the_Global_Template to understand the implications of using this method.

The second option is more difficult to initially configure but is easier because you can still change phone settings. You should only do this if you are familiar with XML as you can break the configuration files by making changes here that lead to invalid XML.

1. Go to PBXSetup->Phone Global
2. Under "HD Phone Configuration Template" click "Reset Template to Default"
3. Now click Edit Template. Under Networks - delete the entire Node called "network"
4. Now phones should keep whatever you manually set them to.
5. Note with this method that when you upgrade the PBX software you should be aware that we may make changes to the default template and you may have to reset the template and remake the changes in order to support additional functionality that is added in future releases.

The final option here is to just manually configure the phone. This works but if you call tech support with an issue they will probably have you default and reconfigure the phone through the PBX as we change a number of options when we provision the phones to the PBX.