Troubleshooting: Basic Phone Configuration

This guide provdes an overivew of phone configuration and how it works as relates to IPitomy PBX System.

PBX Side

In order for phones to be properly registered to the PBX on a LAN, the system must be properly set up to support those registrations.

For the purpose of a standard installation we are assuming a basic IPitomy PBX installation on a LAN using non-publicly routable addressing.

Required IP

This means that your PBX is configured in the 172.16.0.0 - 172.31.255.255 192.168.0.0/16 or 10.0.0.0/8 address ranges.

Check These Settings

In order for a phone to be able to register we need a few things set.

1. PBX Must be on a Static IP address - DHCP is not an option
2. PBX IP Address should be set to Address ranges listed above.
3. PBX Setup->SIP Localnet must be Configured properly (include the subnet that the PBX is on).
4. Extension must be created on PBX, Location Should be LAN
5. The IP or subnet from which the phone will be registering needs to be allowed under System->Access Control->Access Control List.  Note you can generally ensure this is correct by setting Load Recommended Defaults on the page after you have set your SIP Local Net

After you have ensured that all these settings are correct, make sure to press Apply Changes as they database changes you have made need to be applied.

Phone Side

Network Connectivity

A Phone registering from the same LAN as the PBX should ensure that the phone obtains an IP address on the LAN ( same subnet as PBX ) and that you can ping the phone from the PBX.

Provisioning

In Progress...