SMDR Specification

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SMDR

 Specification

 

Revision 3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Revision History:

 

Rev

Date

Originator

Detail

1

01/12/2010

Justin Bogli

Initial Draft

2

01/21/2010

Justin Bogli

SMDR reports per leg, tied together by call id.

 

Added Call ID, final entry flag, and authorization/account code.

 

Added Example of two part call.

3

05/09/2011

Michael Lunn

Updated Call Statuses

 


SMDR data from server

                The SMDR data tis outputted from the Reporting->Reports Page. (the export button will only give you a CDR-summary). The file should be polled by directly by calling [ip address]/ippbx/exportCSV.php .

 By default it will give you all completed calls that day, in SMDR format.

 

                To specify a range of times, you can use the get variables ‘etime’ and ‘stime’. If you provide an stime, it will give you all records from that time until the current time. If you specify both, it will give you records between those times.

 

Example:

[ip address]/ippbx/exportCSV.php?stime=[epoch]

 

 

The SMDR specification

 

Start Time

End Time

Direction

Trunk

Call ID

Source

Source CID

Source Channel

1264086258

1264086296

Incoming

DAHDI/1-1

1264086247.6308

7145554445

7145554445

DAHDI/1-1

 

Destination

Destination CID

Destination Channel

DID

Ring Group

Elaine Blodgett

 

SIP/2208

9413062200

rg_33

Hold Time

Status

Total Call Length

Final Entry

Account Code

Authorization Code

3

TRANSFERRED

35

 

 

 

 

 

 

 

Field Specification

 

Start Time to End Time is the total length of the call.

                                Epoch Time

                Direction is the direction the call in coming

Incoming, Outgoing, or Internal

 

                Trunk is the associated inbound/outbound trunk

                                (SIP/ or DAHDI/ or IAX/)

                Call ID

                                The call id of the parent call entry (ties multiple legs of a call together

                Source

                                The Nickname the PBX gives the Source       

                Source Caller ID

                                The Caller ID of the Source

                Source Channel

                                The Channel of the Source caller

                Destination          

                                The Nickname the PBX gives the Destination

Destination Caller ID

                                The Caller ID of the Destination

                Destination Channel

                                The Channel of the Destination caller

                DID

                                The DID the Call came in on (if applicable)

               

Ring Group Name

                If it is sent into a ring group, the name of that ring group.

Hold Time

                                The amount of time the party was waiting for an Agent

Status

§         Abandoned: Call entered a Queue, but the caller hung up before the call was answered or met the failover requirement.

§         ChanUnavail: No channel was able to be created for the call due to a possible error state for the intended destination.

§         Agent Completed: Connected Queue call was terminated at the extension.

§         Hangup: Call to a Menu, but the caller hung up before taking any actions.

§         Caller Completed: Connected Queue call was terminated at the calling parties end.

§         Cancel: Call from an Extension, but the caller hangs up before the call is connected.

§         Answer: A connected call.

§         No Answer: A call that met the ring time of an extension without being answered.

§         Timeout Exit: Call to a Queue that meets the Timeout.

§         VM Not Left: Call ended with the caller being sent to voicemail where they did not leave a message.

§         VM Left: Call ended with the caller being sent to voicemail where they left a message.

§         Transferred: Connected call successfully transferred.

§         Busy: Call out a trunk returned busy status, or extension was busy.

§         - : Defines the call is still active, and the status will update when completed. Click on the call record for details.

§         Exited Empty Queue: Call to Queue that follows Exit Empty rule.

  • Exited With Key: Call to Queue that follows the Exit Menu key press.
  • Account Code: Reserved for future account name information
  • Authorization Code: Reserved for future authorization code information

 

         

         

 

 

Example:

The call is incoming on a hardware channel 1 group 1, the call ID links the two records together. The call first goes to a ring group ‘rg_33’ is answered by SIP/2208 (Elaine), and was transferred after 35 seconds of talking. Because the final flag is not set, we know there will be more about this call in the future.

 

The second entry for the call was picked up by SIP/2210 (Chris) and lasted 81 seconds long. The final entry flag has a ‘1’ signifying it is the last leg of this call.

 

1264086258, 1264086296, Incoming, DAHDI/1-1, 1264086247.6308, 7145554445, 7145554445, Zap/1-1, Elaine Blodgett, , SIP/2208, 9413062200, rg_33, 3, TRANSFERRED,35,

 

1264086296, 1264086395, Incoming, DAHDI/1-1, 1264086247.6308, 7145554445, 7145554445, Zap/1-1, Chris Beavers, 2210, SIP/2210-087b12f0, 9413062200, , , ANSWER, 81, 1

 

 

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