Directed Park

Sometimes an end user is not satisfied with the native Park feature found in the PBX. Instead of Parking calls to the first available orbit, they would rather have the ability to define where the call goes, parking and retrieving the call by pressing the same key and always knowing where its going. In an effort to accommodate this, we have come up with the following solution:

• Build a number of Extensions on the PBX that will be used as Directed Park, in this example we will use 801, 802, 803.
  • Set the Busy, NoAnswer, and Unavailable Forwarding for these extensions to a destination that will be the failover if the call is not retrieved (typically the Main Menu or Receptionist Extension)
  • Check the box for Use MoH for Ringback so when the caller is parked they hear Music on Hold
  • Set Call Limit to 1
  • Set the Ring Time to the desired Park duration (up to 180sec)
  • Set the Ring Volume to 0 so there is no audible ring at the Park extensions
• Manually Configure a phone so that Account 1 is 801, Account 2 is 802, Account 3 is 803, etc. Be sure to set each account to use 1 line only. Be sure to choose a phone model that has enough accounts to accommodate however many park destinations the user needs, possibly needing more than one phone if they require a large amount of park locations.
  • IP220/290: 2 Accounts
  • IP320/330: 3 Accounts
  • IP410: 4 Accounts
  • IP620: 8 Accounts
• Via the PBX, program BLF keys for 801, 802, 803, on each user Extension that needs to Park calls.

Once this is configured, the user will press a BLF key to Park the call, and the same BLF key to retrieve the call. They must be trained that a Flashing BLF key is in use and therefore cannot be used to park a second call in the same location. Only non-lamped Park destinations are available for use. In essence, we are sending calls to ring the Park Extension. Note: This method will use an extension license for each Directed Park location.