IPitomy PBX Tips
Music File Format
MOH and Prompt
For best performance format music files as:
Wave (".wav"), PCM-Signed, 16-bit, 16000Hz (or greater, 44100 worked well too), 256kbps (or greater, 1411kbps worked well too), Mono (The lower the Hz the smaller the file.)
Upload Custom Ring Tones
You can send and store a music file on the IPitomy HD phone for playback during ringing. To do so the file MUST be formatted properly. IPitomy does not recommend doing this because it requires the phone to no longer pair to the PBX for its config file, and because its difficult to find a file that fits the parameters.
File Format
Wave file (*.wav), 711-aLaw, 8KHz, 64kbps, Mono, and less than 300kb size, file name should be small (mine is 8-characters)
Upload File
- Once the file is created (I like Goldwave Audio Editing software.) Load it onto the telephone:
- Open browser
- Navigate to the phone IP (this operation cannot be done from the PBX)
- Navigate to Phone Maintenance / Auto Provisioning
- Uncheck the box at Auto Download Config File (this will keep the PBX from loading setting that don't include your loaded file)
- Click Submit
- Navigate to Audio
- Click the Browse button
- locate your wav file on your PC and select it (Windows/MAC, command)
- Click Upload
- If it doesn't succeed, fix the problem.
- Navigate to Audio (again)
- Under Audio / Ring / Ring Type select the file which should appear in the list
- Click Submit
- Call the phone - it should play your file as ring tone
Port Forwarding
The following table outlines the port forwarding information in the router that maps public IP addresses to internal IP addresses. Port forwarding must be configured to utilize features such as remote phones, SIP Providers, remote administration and branch office. IPitomy port forwarding requirements are specified below. Note you should only forward ports you intend to use.
- Remote Phones
- SIP + RTP
- Web Access to PBX (do not forward without changing password)
- HTTP/HTTPS
- Branch Office Networking
- IAX2
- Text Messaging (via eJabbard - NOT SMS)
- XMPP
- Tech Support Access
- SSH - you should always forward this before you contact Technical Support
| Application | Port | Protocol |
Transport Protocol |
LAN IP Address |
|---|---|---|---|---|
| Remote Management |
80 | HTTP |
TCP |
IP Address of PBX |
| Secure Remote Management |
443 |
HTTPS |
TCP |
IP Address of PBX |
| SSH (IPitomy Support) |
22 | SSH |
TCP |
IP Address of PBX |
| SIP Control | 5060 | SIP |
UDP |
IP Address of PBX |
| SIP RTP (Voice) | 10000 - 20000 |
RTP |
UDP + TCP | IP Address of PBX |
| Chat (Text Messaging) | 5222 | XMPP |
TCP | IP Address of PBX |
| Branch Office | 4569 | IAX2 |
UDP + TCP |
IP Address of PBX |
Note that when you are configuring a port forward in your router, that many routers let you specify an external and internal port. The internal port numbers that are forwarded to the PBX must match the numbers fromt the table above. However, for SSH, HTTP, or HTTPS you may use any external port number that is available in your router.
Feature Codes
The numbering plan of the IPitomy IP PBX is almost completely open to customization. This is a list of codes that are required when feature buttons are not programmed to accomplish the operation.
| Code |
Then Enter |
Function Description |
Notes |
|---|---|---|---|
| *8* + Ext |
Whisper |
||
| *9* + Ext |
Listen | ||
| 3* + Ext |
Invoke Follow-Me for Ext | Dials the Extension's Follow-me destination(s) | |
| 4* + Ext |
Call VMBox Cascading List | Use to test Cascading Notification List operation | |
| 99 |
Group Call Pickup | n/a | |
| 99 + Ext |
Directed Call Pickup | n/a | |
| 923 | Mailbox password |
Access your VMB | (when no button is available) |
| 924 | Mailbox# password# |
Access a VMB from any extension | Use from someone else's phone |
| 926 | wait for prompt... first letters of person's name |
Company Directory | Access Company Directory |
| **+ Ext |
Group Page or Extension Page |
Multicast Paging impacts network traffic less. Note multicast paging is configured by multicast ext # and does not use **. | |
| * + Ext |
Transfer to this extension's VMB | Direct to VM Transfer |
Forwarding Feature Codes
| Code |
Suffix | Function Description | Notes |
|---|---|---|---|
| *91 |
PBX Call Forward |
Use to Enable or Access PBX-CFWD | |
| *92 |
PBX CFWD Destination | Use to input FWD destination | |
| *90 | PBX Call Forward Disable | Use to Disable PBX-CFWD |
Day Night Mode Feature Codes
| Code |
Then Enter |
Function Description | Notes |
|---|---|---|---|
| *0 | n/a | Go to Schedule Mode |
n/a |
| *1 | n/a | Go to Day Mode | n/a |
| *2 | n/a | Go to Night Mode | Ext must be assigned Operator "Y" |
| Press Day/Night button | 0 | Go to Schedule Mode | Ext must be assigned Operator "Y" |
| Press Day/Night button | 1 | Go to Day Mode | Ext must be assigned Operator "Y" |
| Press Day/Night button |
2 | Go to Night Mode | Ext must be assigned Operator "Y" |
Active Call Feature Codes
| Code |
Then Enter |
Function Description | Notes | |
|---|---|---|---|---|
| #* |
Ext Number + # |
Attended transfer | Allows you to announce the call | |
| ## | Ext Number + # |
Blind transfer | Just transfer the call. | |
|
Call Record | Press again to stop recording. Recordings end up in your voicemail box work folder. |
ACD Feature Codes
| Code |
Suffix | Function Description | Notes |
|---|---|---|---|
| 0* | Pause Phone in Queues |
Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls. | |
| 1* | UnPause Phone in Queues |
Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls. | |
| 0* + Agent Number |
Agent Number |
Pause Agent | Doesn't pause phone |
| 1* + Agent Number |
Agent Number |
UnPause Agent | Doesn't UnPause phone |
| 2* | Agent LogIn | PBX SW Ver 4.6.1 and greater, previously Agent Number is required | |
| 2* + Ext |
Log Agent In at Ext |
||
| 3* | Agent LogOut | PBX SW Ver 4.6.1 and greater, previously "one-shot login" |
Conference Feature Codes
| Code |
Function |
Description |
| * | ConfRm Feature Menu | Accesses the features available while in conference |
| *1 | Mute/UnMute | |
| *2 | Lock/UnLock | Only available to the Conference Administrator |
| *3 | Eject Last User | Only Availale to the Conference Administrator |
| *4 | Decrease Conference Volume | |
| *6 | Increase Conference Volume | |
| *7 | Decrease User Volume | |
| *9 | Increase User Volume | |
| *8 | Exit Menu |
NOTE: Volume adjustments are incrimental, so for anything more then a single level of adjustment it's best to access the conference feature menu by dialing a single * then using the volume adjustments within the menu. Since * is a special key in a Conference bridge, you cannot record a call by dialing *# from within the Conference. Here are two methods that can be used to accommodate an end users desire to record their Conference bridge calls.
- Call Manager/QManager
- Using the record feature in Q/Call Manager is a quick and easy way to record a call you are on in the Conference Bridge as it uses a different means to record.
- Creating a Three-Way Call to another phone
- Start by making a call from your Conference phone to another phone in the office. Once answered, start a 3-Way Call from the Conference phone into the Conference Bridge. Once all parties are connected, go to that 'other phone' and dial *#. This will result in the entire Conference call being recorded.