Difference between revisions of "ACD Requirement Calculator"
Jump to navigation
Jump to search
Paul Falanga (talk | contribs) (Created page with " http://www.erlang.com/calculator/call/") |
Paul Falanga (talk | contribs) |
||
| Line 1: | Line 1: | ||
| + | ACD Targets and assumptions. To complete an ACD installation information must be compiled about the application. Use the questionaire below ...work on it with your customer or give it to them to fill in and then input the data into the calculator (link at the bottom) and advise you customer of the requirements and what he can expect given various scenarios. | ||
| + | Call Questions: | ||
| − | http://www.erlang.com/calculator/call/ | + | #What is the Average call duration (in seconds) |
| + | #What is the Average wrap up time (in seconds) | ||
| + | #What is the desired (and relistic) Call answering? The Target is expressed as: | ||
| + | ##% ________ answered in | ||
| + | ##_________seconds | ||
| + | #What is the maximum percentage of calls that are allowed to get busy when they call this business? _______<br/>expressed in decimal notation 0.0001 (1/10 %) or greater. | ||
| + | #Divided into the hours of the day how many calls are handled in HOUR: | ||
| + | ##_________ | ||
| + | ##_________ | ||
| + | ##_________ | ||
| + | ##_________ | ||
| + | ##_________ | ||
| + | ##_________ | ||
| + | ##_________ | ||
| + | ##_________ | ||
| + | |||
| + | Collect this information and put it into the calculator at:[http://www.erlang.com/calculator/call/ http://www.erlang.com/calculator/call/] | ||
Revision as of 19:42, 21 September 2012
ACD Targets and assumptions. To complete an ACD installation information must be compiled about the application. Use the questionaire below ...work on it with your customer or give it to them to fill in and then input the data into the calculator (link at the bottom) and advise you customer of the requirements and what he can expect given various scenarios.
Call Questions:
- What is the Average call duration (in seconds)
- What is the Average wrap up time (in seconds)
- What is the desired (and relistic) Call answering? The Target is expressed as:
- % ________ answered in
- _________seconds
- What is the maximum percentage of calls that are allowed to get busy when they call this business? _______
expressed in decimal notation 0.0001 (1/10 %) or greater. - Divided into the hours of the day how many calls are handled in HOUR:
- _________
- _________
- _________
- _________
- _________
- _________
- _________
- _________
Collect this information and put it into the calculator at:http://www.erlang.com/calculator/call/