Direct Inward Dialing

Direct Inward Dialing (DID)

A DID (Direct Inward Dialing) is a feature of VoIP phone systems that allows callers from the outside to dial directly into a specific phone extension within an organization, without having to go through a receptionist or operator. It is like having a personal phone number that is connected directly to your phone or device. This is different from traditional phone systems, where a receptionist or operator would have to manually transfer the call to the desired extension. DID numbers can be assigned to each individual within an organization, making it easier for clients and customers to reach the person they need to speak with directly. It also provides greater privacy, since personal phone numbers do not have to be shared with outside callers.

Having dedicated DIDs gives you more control and the ability to route incoming calls to any destination on your IPitomy system; Menus, Extensions, Schedules, Alerts, etc.