Difference between revisions of "HD Phone FAQ"

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== I have an IP330 on a gigabit switch and I am periodically having issues with connectivity from a PC connected through the phone.  Is there anything I can do to resolve the issue? ==
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== HD Phone FAQ ==
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=== I have an IP330 on a gigabit switch and I am periodically having issues with connectivity from a PC connected through the phone.  Is there anything I can do to resolve the issue? ===
  
 
On some older Network cards we have had reports of trouble when they go to sleep.  This is apparently a common problem with an older RealTek network cards.
 
On some older Network cards we have had reports of trouble when they go to sleep.  This is apparently a common problem with an older RealTek network cards.

Revision as of 16:59, 10 September 2012

HD Phone FAQ

I have an IP330 on a gigabit switch and I am periodically having issues with connectivity from a PC connected through the phone. Is there anything I can do to resolve the issue?

On some older Network cards we have had reports of trouble when they go to sleep. This is apparently a common problem with an older RealTek network cards.

Here are the things that we have seen work in the field:

  • Replace the cable with a gigabit cable. There are greater requirements upon the quality of the cable when supporting gigabit.
  • In the hardware properties of the network card in windows, disable sleep. (In Win7 this is under Power Management -> Allow computer to turn off this device to save power).
  • Set the speed to a fixed value in the PC, try 1000 or 10/100