HD Phone FAQ

HD Phone FAQ

I have an IP330 on a gigabit switch and I am periodically having issues with connectivity from a PC connected through the phone. Is there anything I can do to resolve the issue?

On some older Network cards we have had reports of trouble when they go to sleep. This is apparently a common problem with an older RealTek network cards.

Here are the things that we have seen work in the field:

• Replace the cable with a gigabit cable. There are greater requirements upon the quality of the cable when supporting gigabit.
• In the hardware properties of the network card in windows, disable sleep. (In Win7 this is under Power Management -> Allow computer to turn off this device to save power).
• Set the speed to a fixed value in the PC, try 1000 or 10/100

How can I download logs from the HD phone?

Sometimes IPitomy will require you to get the logs from your phone so we can investigate an issue more deeply. Steps to accomplish this are:

1. Log into the IP address of the phone (username: root/password: root)
2. Navigate to Phone Maintenance=>HTTP Upgrade
3. Click the Download button next to All Config File:

NOTE:It may take a few minutes to download all of the files, be patient.

How do I configure my my HD Phones to use VLANs?

If you need to use VLAN to control what IP addresses the phones pull from DHCP you can modify the Phone Configuration Template in the PBX. VLANs logically isolate network traffic, they do not necessarily physically isolate it. It is typically going to be used because there are more devices on the network then there are IP Addresses in a single subnet. Or in order to implement security.

1. Navigate to PBX Setup=>Phone Global
2. Click Edit Current Template
3. Find the following section in the template pertains to VLAN, this is how it appears by default

 
<VLANs>
<Vlan LocalEnableVlan="0" PCEnableVlan="0" LocalVID="0" PCVID="0" LocalPriority="0" PCPriority="0" EnableVlan="0"/>
</VLANs>

Variable	Function	Settings
LocalEnableVlan	Controls if the LAN port is using vLAN tagging	0 = Disabled, 1 = Enabled
PCEnableVlan	Controls if the PC port is using vLAN tagging	0 = Disabled, 1 = Enabled
LocalVID	Defines what vLAN tag the LAN port is using	Set to the vLAN ID
PCVID	Defines what vLAN tag the PC port is using	Set to the vLAN ID
LocalPriority	Not Used	Leave at 0
PC Priority	Not Used	Leave at 0
EnableVlan	Global setting to toggle vLAN on PC and LAN port	0 = Disabled, 1 = Enabled

• In the following example the LAN port will use VLAN 5 and the PC port will use VLAN 8, allowing the Phone and PC to get different IP addresses from the DHCP server:

 <VLANs>
<Vlan LocalEnableVlan="1" PCEnableVlan="1" LocalVID="5" PCVID="5" LocalPriority="0" PCPriority="0" EnableVlan="1"/>
</VLANs>

• When done modifying the template Save, Apply Changes, and now any phones that are configured to the PBX will have their configuration file modified to match the template changes.