IP PBX Manual Table of Contents

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__NOTITLE__ {{IP_PBX_Manual|sortkey=Table of Contents}}
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<center>
 
'''IPitomy IP PBX Administrator Guide'''
 
'''IPitomy IP PBX Administrator Guide'''
 
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</center><center>All materials in this documentation are proprietary and considered confidential to IPitomy Communications, LLC and may not be disclosed without the express written permission of IPitomy Communications, LLC. © 2012 IPitomy Communications, LLC All rights reserved.</center><center>'''IPitomy Communications, LLC'''</center><center>Phone: 941.306.2200</center><center>Email: [mailto:info@ipitomy.com info@ipitomy.com]</center><center>[http://www.ipitomy.com/ www.ipitomy.com]</center><center>Corporate Offices:</center><center>1940 Northgate Blvd.</center><center>Suite B-1</center><center>
'''Version v4.2.1'''
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All materials in this documentation are proprietary and considered confidential to IPitomy Communications, LLC and may not be disclosed without the express written permission of Ipitomy Communications, LLC. © 2010 Ipitomy Communications, LLCAll rights reserved.
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'''Ipitomy Communications, LLC'''
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Phone: 941.306.2200
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Email: [mailto:info@ipitomy.com info@ipitomy.com]
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[http://www.ipitomy.com/ www.ipitomy.com]
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Corporate Offices:
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1940 Northgate Blvd.
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Suite B-1
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Sarasota, FL 34234
 
Sarasota, FL 34234
 
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</center>
 
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{| align="center" border="0" cellpadding="1" cellspacing="1"
 
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{| style="border-spacing:0;"
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| colspan="3" style="background-color:#4f81bd;border-top:0.0139in solid #000000;border-bottom:none;border-left:0.0139in solid #000000;border-right:0.0139in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Release History'''</center>
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|-
 
|-
| style="background-color:#f2f2f2;border-top:0.0069in solid #000000;border-bottom:none;border-left:0.0139in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Date'''</center>
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| style="background-color:#f2f2f2;border-top:0.0069in solid #000000;border-bottom:none;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Software Version, Document Release #'''</center>
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= '''Table of Contents'''<br/> =
| style="background-color:#f2f2f2;border-top:0.0069in solid #000000;border-bottom:none;border-left:0.0069in solid #000000;border-right:0.0139in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
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|-
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*[[IPPBX IMM Intro|'''IPitomy's IP PBX (Intro)''']]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0139in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| June 01, 2010
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**[[IPPBX IMM Getting Started|'''Getting Started''']]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Draft Rev. 1
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**[[IPPBX IMM DataNetworkConfig|'''Data Network Configuration''']]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:0.0139in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| New release of documentation to include product upgrade Version v3.1-2458.
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*[[IPPBX IMM SystemAdmin|'''System Administration Intro''']]
 
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*[[IPPBX IMM AdminSystemNetworking|'''System Networking''']]
|-
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*[[IP_PBX_Manual_System_Networking#UI_Users_.26_Groups|'''UI Users & Admin Groups''']]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0139in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| June 11, 2010
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*[[IPPBX IMM AdminProviders|'''Providers''']]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| DraftRev 2
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*[[IPPBX IMM SystemAdminDestinationsIntro|'''Destinations Intro''']]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:0.0139in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Incorporated new features and still updating to match current version v3.1.2458.
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**[[IP PBX Manual Extensions|Extensions]]
 
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***[[IPPBX IMM SystemAdminDestinationsExtAddDel|Add Del]]
|-
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***[[IPPBX IMM SystemAdminDestinationsExtProvAutoDiscovery|Auto Discovery]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0139in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| June 25, 2010
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***[[IPPBX IMM SystemAdminDestinationsExtEditPhoneSettings|Phone Configuration settings]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| DraftFinal Version
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**[[IPPBX IMM SystemAdminDestinationsGroups|Groups]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:0.0139in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Draft submitted for technical review.
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**[[IPPBX IMM SystemAdminDestinationsMenus|Menus]]
 
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**[[IPPBX IMM SystemAdminDestinationsConferences|Conference]]
|-
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**[[IPPBX IMM SystemAdminDestinationsVM|Voice Mail]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0139in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| June 28, 2010
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**[[IPPBX IMM SystemAdminDestinationsSchedules|Schedule]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| DraftFinal Version
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**[[IPPBX IMM SystemAdminDestinationsBranchOffices|Branch Offices]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:0.0139in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Updated document to include information for ACD table.
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**[[IPPBX IMM Scheduled Calls|Scheduled Calls]]
 
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*Applications
Update document for general formatting and style consistency.
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**[[Call Recording]]
 
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**[[Alerts]]
|-
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**[[Room Management System]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0139in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| July 2, 2010
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*[[IPPBX IMM SystemAdminCallRouting|'''Call Routing''']]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| DraftFinal Version
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*'''PBXSetup'''
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:0.0139in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Updated to include new fields for CID, Cascading Messages from 3.1.2595 release notes.
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**[[IPPBX_IMM_SystemAdminDestinationsGroups#Add_Automatic_Call_Distribution_.28ACD.29_Agents|Agents]]
 
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**[[IPPBX IMM SystemAdminPBXSetupGeneralM|General]]
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**[[IPPBX IMM SystemAdminPBXSetupDatabase|Database]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0139in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| September 23, 2010
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**[[IPPBX IMM SystemAdminPBXSetupVM|Voicemail]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| 3.1-2598
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**[[IPPBX IMM SystemAdminPBXSetupSIPSetup|SIP Setup (Global)]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:0.0139in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Fully updated to reflect the PBX up to v3.1-2598
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**[[IPPBX IMM SystemAdminPBXSetupPhone Global|Phone Global]]
 
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**[[Mobile]]
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**[[Chat]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0139in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Oct 4, 1020
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**[[IPPBX IMM SystemAdminPBXSetupPrompts|Prompts]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| 3.2.2
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**[[IPPBX IMM SystemAdminPBXSetupMOH|Music On Hold]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:0.0139in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Updated manual to reflect v3.2.2
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**[[IPPBX IMM SystemAdminPBXSetupFeatureCodes|Feature Codes]]
 
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**[[Screen Pop URL]]
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**[[IPPBX IMM SystemAdminPBXSetupServices|Services]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0139in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| February 9, 2011
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**[[IPPBX IMM SystemAdminReporting|Reporting]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| 4.0.1
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**[[IPPBX IMM SystemAdminReporting|Reports]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:0.0139in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Updated manual to reflect v4.0.1, v3.4.1 and v3.4.2
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**[[IPPBX IMM SystemAdminDiagnostics|Diagnostics]]
 
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**[[IPPBX IMM SystemAdminMonitoring|Monitoring]]
|-
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**[[Queue Monitoring]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0139in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| July 1, 2011
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*Web Applications
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| 4.2.1
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**[[Smart Personal Console]]
| style="border-top:0.0139in solid #000000;border-bottom:0.0139in solid #000000;border-left:0.0069in solid #000000;border-right:0.0139in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Updated manual to reflect addition of Phoenix HD phones.
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*Desktop Applications
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**[[Desktop Call Manager|Desktop Call Manager]]
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**[[Q_Manager|Queue Manager]]
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*Diagnostics
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**[[Network]]
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**[[Packet Capture]]
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*Appendicies
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**[[IPPBX IMM SystemAdminAppendix1KeyTypesCodes|Appendix 1 Key Types, Codes]]
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**[[HD Phones|Appendix 2 HD Phones]]
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**[[IPPBX IMM SystemAdminAppendix3SoftPhones|Appendix 3 Soft Phones]]
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**[[IPPBX IMM SystemAdminAppendix4IPAddresses|Appendix 4 IP Addresses]]
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**[[IPPBX IMM SystemAdminAppendix5DHCPSettings|Appendix 5 DHCP Settings]]
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**[[IPPBX IMM SystemAdminAppendix6RouterConfiguration|Appendix 6 Router Configuration]]
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**[[IPPBX IMM SystemAdminAppendix7NetworkConsole|Appendix 7 Network Console]]
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**[[IPPBX IMM SystemAdminAppendix8SoftwareUpgrade|Appendix 8 Software Upgrade]]
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**[[IPPBX IMM SystemAdminAppendix9AastraPhones|Appendix 9 Aastra Phones]]
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**[[IPPBX IMM SystemAdminAppendix10TroubleShooting|Appendix 10 Troubleshooting]]
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*[[IPPBX IMM Glossary|Glossary]]
  
 
|}
 
|}
'''''Introduction'''''
 
 
== About the IPitomy IP PBX ==
 
The IPitomy IP PBX is a powerful business communications platform. It is a pure IP PBX designed to use IP networks for voice calls. Engineered to support from 10 to 500 users, the system will work with analog lines and T1 /PRI lines for traditional Public Switched Telephone Network (PSTN) connectivity. In addition to traditional telephone lines, the IPitomy IP PBX can use VoIP SIP Trunks, replacing traditional PSTN lines with a broadband telephone service.
 
 
=== Benefits of VoIP Technology ===
 
The IPitomy IP PBX can support any or all of these connectivity methods simultaneously or in any combination. Customers not quite ready to depend on VoIP providers for all of their business communications can start at their own pace and gain a comfort level, shifting to VoIP broadband providers at their own pace.
 
 
Benefits of VoIP technology include:
 
 
* '''One Wiring System'''  The system uses a single wiring system for telephones and dataall data and voice are on Local Area Network (LAN) Category 5 wiring.
 
* '''Web-based Administration'''  System administration is performed on the network through a Web-based administration program. The Web-Based Administration can be used locally or remotely from anywhere.
 
* '''Remote Users'''  When calls are routed over the Internet, long distance charges can be avoided. In businesses with remote workers, these employees can stay logged into the office through a broadband connection at all times without incurring any additional charges. Remote users have all of the features of the local users. Remote users can be included in any ring groups, ACD (Automatic Call Distribution) Queues and other call routing schemes.
 
* '''Centralized System Features'''  Every extension that is logged into the system is capable of receiving and originating calls. The use of system features such as voicemail, automated attendant and email are all centralized simplifying all support and maintenance.
 
* '''Reduced Costs'''  VoIP system users can reduce cost in many areas of a business. VoIP telephony lowers the cost of support and maintenance costs, as well as, reducing telephony line costs by up to 50%.
 
* '''Simplifies Administration'''  Moves, additions and changes are simple. The IPitomy IP PBX provides enhanced capabilities for users to make changes without incurring a service call.
 
* '''Investment Protection'''  VoIP, and in particular, Session Initiation Protocol (SIP)-based VoIP products offer investment protection. The industry is rapidly moving toward Internet Protocol (IP) communications technologies. Older digital and analog technologies are becoming obsolete and are being replaced with IP-based products that will be around for a long time.
 
 
== IPitomy IP PBX Features ==
 
Understanding the IPitomy IP PBX’s architecture and how it works will make installing the system simple.
 
 
The IPitomy IP PBX is an all-in-one business communications system. This powerful system includes a complete suite of business communication applications in one appliance:
 
 
* Fully-featured Business Phone System
 
* Automated Attendant and Interactive Voice Response (IVR)
 
* Enhanced Call Distribution
 
* Enhanced Voice Messaging System with Unified Messaging
 
* Meet-me Conference Application
 
* Built-in Music on Hold
 
* Call Queuing for Inbound Calls
 
* Find Me/Follow Me
 
* Remote Extensions
 
* Browser-based Administration
 
* Branch Offices
 
* Automatic Call Distribution (ACD)
 
 
The IPitomy IP PBX’s administration menus are a series of Web pages accessible from a Web browser. To the left of the Menu is a navigation bar that allows users to click on and administer each section of the system. Administration of the IPitomy IP PBX is simple and intuitive. The system is designed with six primary areas of functionality:
 
 
* '''System'''  System setup consists of network configuration settings.
 
* '''Providers'''  Providers are sources of PSTN and VoIP connectivity. Providers are the lines that handle all incoming and outgoing calls. All VoIP and traditional telephone providers are setup here. DID numbers are also entered here.
 
* '''Destinations'''  Destinations are places where calls are routed in the system: extensions, groups of extensions, automated attendants, conferences, and voicemail.
 
* '''Call Routing'''  These settings route inbound calls to specific destinations within the system, and send outbound calls over specific local, long distance, international, and emergency routes.
 
* '''PBX Setup'''  These settings globally configure PBX timers, voice messaging, and other system features.
 
* '''Reporting'''  These reports display system usage, monitor activity, and provide diagnostic information.
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Feature'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Extensions =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Extensions are telephones. A telephone can be an IP (SIP) telephone or a Softphone. Calls are routed to an extension where people answer them. In the IPitomy IP PBX, an extension can be located in an office or outside the office where a broadband connection is used.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Groups =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Groups are a set of extensions. Once a group is created, extensions can be designated as members of the group. This is accomplished by selecting group members from a drop- down list. Calls can be routed to groups via inbound routing.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Menus (Automated Attendant) =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| To create an automated attendant use the system’s Menus feature. The Menus feature allows you to route calls to a destination in the system like a group, extension or another menu.
 
 
Call Destinations are selected from a drop-down list for each corresponding key-pad digit a caller must select to get to their chosen destination. A Menu must have a Menu Prompt. This is a recording that identifies for callers the destinations they may choose. For example, a Menu Prompt might offer callers the option to press “1” for Sales, “2” for Accounts Receivable or other digits for another department.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== DTMF Menu Administration =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| New in version: 3.4.1 is DTMF Menu Administration. This feature allows the user to administer the Menu (Auto Attendant) remotely using just a telephone (with DTMF dial capability).
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Advanced Routing Functions =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| When building an automated attendant (Menus) all routable destinations in the system will appear in the drop-down list. In addition to the destinations that are created while configuring the system, there are several advanced functions that can be used from the drop-down list.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Voicemail and Unified Messaging =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| When an extension is created, a voicemail box for that extension is also created. A voicemail box allows a caller to leave a message if a person is not available at the extension. When dialing into a mailbox for the first time, a user should record their name and a mailbox greeting. The name is used in the company’s dial-by-name directory when selected from the auto attendant (Menus). The greeting is played when they are not available to take a call and a caller reaches their mailbox.
 
 
If an email address is included in the Extension page, you can configure Unified Messaging and a copy of the voicemail message will be emailed as a .Wav file to the users email account. This message can then be listened to on a PC.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Directory =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The system has a dial-by-name directory. This option may be part of the automated-attendant. When this option is selected, a caller dials the first three letters of the last / first name of the party they would like to reach. Names that match these three letters are played and the caller selects the extension to which they want to be transferred. Names are stated in the directory as they have been recorded by users in their voicemail box, and spelt out if they have not recorded their name.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Direct Inward Dialing (DID) Numbers =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| A Direct Inward Dialed (DID) number is a telephone number assigned by a service provider (i.e., T1 line, PRI or VoIP). DIDs allow direct routing of a call to a destination within the system. You can route to any destination available on the PBX.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Conferencing (Meet Me) =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| A Meet-me Conference is an extension on the system used for conference calls. Participants can access a conference by dialing the designated Meet-me Conference extension. Routing callers to a Meet-me Conference can be accomplished by using a DID, a menu, or simply transferring callers to the conference extension.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== FollowMe =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This feature allows the PBX to try and find users who are not at their desk. It can be configured to call their cell phones, house phones, or other extensions in the PBX. Once answered, the user can accept the call, or refuse it. Unhandled calls return to the PBX to leave a message at the original extension’s voicemail.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Forwarding Gateway =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Mobility has become a part of everyday life for most people. System users need to be able to take calls anywhere. The IPitomy IP PBX has the ability to forward calls. Users can turn call forwarding “'''on'''” and “'''off'''” while in the office or away from the office by using a touch-tone key pad. This is set up in the edit Extensions page, but can be modified from any phone, including a cell phone. Modifying forward settings remotely requires the automated attendant (Menus) option to be programmed.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Cascading Message Notification =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This feature works using the same methods as FollowMe, but pertains to voicemail messages. When configured, if an extension gets a new voicemail, you will be able to send the voicemail message to a variety of numbers (Destinations), define the order in which to send the message and can be set to make the system to notify you that a new message was received. Additionally, you can add or remove extensions to the list of recipients when a broadcast message is sent.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Voicemail Gateway =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Using either a Menu or a DID, users can call in from any telephone and check messages. The voicemail gateway allows users to dial a pre-defined digit from a touch- tone key pad on any phone to retrieve their messages.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Branch Offices =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Branch offices can be created to allow multiple PBXs to route calls to each other. Branch office extensions can be transferred to, placed in ring groups, or selected as menu destinations.
 
 
|}
 
<center>'''Table 1IP PBX Features'''</center>
 
 
 
'''''Getting Started'''''
 
 
'''''Boot UpSafe Power Down'''''
 
 
Each IPitomy IP PBX is equipped with a Boot Up/Safe Power Down momentary button/switch at the front of the chassis. This switch is a primary element of controlling not only the hardware but the Operating System (OS) and PBX software. If it becomes necessary to use this button/switchespecially when powering downit is imperative that you read and understand the functionality of this switch.
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#ffff00;border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="background-color:#ffff00;border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:none;border-right:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT:'''
 
 
<tt>'''Use of this switch/button is very convenient and VERY specific.'''</tt>
 
 
'''Improper use can cause very undesirable results.'''
 
 
|}
 
<center>'''Use this button/switch by pressing and releasing immediately.'''</center>
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>Legacy 1100</center>
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>Legacy1200</center>
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>PBX+ (1100/1200)</center>
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>2000/5000</center>
 
 
|-
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center> Behind Drive Access Door</center>
 
 
|}
 
The button/switch has three functions:
 
 
'''(Use 1 & 2 onlyunless directed to use the 3<sup>rd</sup> function by a technical support representative). Repeatedly turning off the power with a hard boot can damage (corrupt) the data on the hard drive. In some instances, this can void the warranty.'''
 
 
 
 
{| style="border-spacing:0;"
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>Use</center>
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Condition'''</center>
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Operation'''</center>
 
 
|-
 
| style="background-color:#e5e5e5;border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>1.</center>
 
| style="background-color:#e5e5e5;border-top:none;border-bottom:none;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| While the PBX is '''not''' operating… (power cord connected but not yet powered up OR previously, properly powered down)
 
| style="background-color:#e5e5e5;border-top:none;border-bottom:none;border-left:0.0069in solid #000000;border-right:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Press and release the button/switch to start PBX operation
 
 
|-
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
 
|-
 
| style="background-color:#e5e5e5;border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>2.</center>
 
| style="background-color:#e5e5e5;border-top:none;border-bottom:none;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| While the PBX '''is''' operating…
 
 
Shut down can take as long as 5 minutes. '''Please be patient.'''
 
| style="background-color:#e5e5e5;border-top:none;border-bottom:none;border-left:0.0069in solid #000000;border-right:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Press AND '''Release''' the button/switch to initiate the safe power-down sequence. The PBX will shut-down all applications running in the proper sequenceensuring that no damage occurs to the database and applications during shut-down.
 
 
|-
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
 
|-
 
| style="background-color:#c00000;border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>3.</center>
 
| style="background-color:#c00000;border-top:none;border-bottom:none;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| While the '''PBX''' is '''NON-Responsive''' and all other methods to regain control of the OS and applications have failed.
 
| style="background-color:#c00000;border-top:none;border-bottom:none;border-left:0.0069in solid #000000;border-right:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Press AND '''Hold''' the button/switch to FORCE immediate shut-down.
 
 
This is '''NOT recommended''' and should be avoided.
 
 
|}
 
'''''Connecting the System'''''
 
 
'''Hardware Setup'''
 
 
The IPitomy IP PBX comes assembled and ready to install. The system requires some form of trunking, be it a connection to the PSTN for analog or T1 lines or a SIP trunk. It requires telephones to be connected to the local area network (LAN). Broadband access must be established for VoIP connectivity (allowing remote extensions , branch offices, remote management, and SIP trunks).
 
 
 
'''Connecting the Phone Lines'''
 
 
The IPitomy IP PBX is equipped to support analog, digital, gateway or SIP connections. Analog lines or a T1/PRI are connected with internal hardware resources. A gateway connects analog telephone lines by registering itself as a SIP provider over the LAN. SIP providers create a direct connection to the system.
 
 
==== INTERNAL ANALOG LINE CARDS ====
 
The IPitomy IP PBX uses three basic analog devices for PSTN connectivity.
 
 
'''''Digium TDM04B Analog Line Card (4 PSTN line connections'')  '''This analog line card supporting these connections is already installed and completely configured. Simply connect the phone lines to the RJ11 jacks at the rear of the IPitomy IP PBX and start making calls.
 
 
'''''Digium TDM808B Analog Line Card (8 PSTN line connections'')'''  This analog line card supporting these connections is already installed and completely configured. Simply connect the phone lines to the RJ11 jacks at the rear of the IPitomy IP PBX and start making calls.
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:none;border-right:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: The 4 and 8 PSTN line connections are a single pair, one line per jack. It may be necessary to echo tune the system. Please contact an IPitomy Technical Support personnel if you notice an echo on the line.'''
 
 
|}
 
'''''Digium 2404B 16 and 2406B 24 Analog Line Cards (16 or 24 PSTN line connections)''' '' These lines are plugged into an Amphenol connector and need to be terminated in a cross connect, break-out box or patch panel. The Amphenol connector uses a single pair connection to each phone line.
 
 
 
<center>'''(Diagram''' '''4)'''</center>
 
 
 
=== INTERNAL DIGITAL T1 CARDS ===
 
The IPitomy IP PBX uses two devises for digital connectivity.
 
 
'''''Digium TE122P T1 Card (a single T1/E1/J1 connection) ''''' This card supports industry standard telephony and data protocols, including both RBS and Primary Rate ISDN (PRI) protocol families for voice traffic. The card has a default configuration for the system, but this configuration may be adjusted based on preference. Plug the RJ45 connector into the T1 TDM source supplied by the T1 provider.
 
 
'''''Digium TE205P T1 Card (a dual T1/E1/J1 connection)'''''  This card supports industry standard telephony and data protocols, including both RBS and Primary Rate ISDN (PRI) protocol families for voice traffic. The card has a default configuration for the system, but this configuration may be adjusted based on preference. Plug up to two RJ45 connectors into the T1 TDM sources supplied by the T1 provider.
 
 
 
<center>('''Diagram 5)'''</center>
 
 
=== Connecting Using an External Gateway ===
 
Gateways connect legacy phone equipment (PBXs, ACDs, voicemail systems, etc.) to modern VoIP systems and services. IPitomy supports many different communications protocols from both the modern world of VoIP and from the legacy PSTN. This makes it a powerful tool for building gateways and protocol converters.
 
 
PSTN lines can be connected to a Gateway device. The gateway device is connected to the LAN. The Gateway is then registered as a SIP provider in the system.
 
 
 
=== Connecting to a LAN ===
 
In order to be able to connect all of the devices (PCs, Phones, Gateways, etc) to their Local Area Network (LAN) you will most likely need to install at least one Switch.
 
 
 
=== Connecting Using SIP Providers ===
 
Once connected to the LAN, the LAN's broadband connection provides a pathway for SIP VoIP Providers. Use the SIP Provider pages to setup a connection.
 
 
 
=== Connecting Telephones ===
 
The following diagrams indicate the port locations on the IP120 and IP1500.
 
 
 
'''''DATA and network CONFIGURATION'''''
 
 
Planning before getting started will make the setup and installation of the IPitomy IP PBX simple. IPitomy has created the '''IPitomy Setup Worksheet''' to assist in recording business and system information used in planning system setup and installation. This Checklist can be downloaded from IPitomy.com in the Dealer Section of the Website.
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:none;border-right:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: Please contact your IPitomy Sales Representative to obtain a login information for the Dealer site at (941) 306-2200.'''
 
 
|}
 
'''''Setup Worksheet'''''
 
 
The '''Setup Worksheet''' is broken out into sections where required data can be entered. Once all the information in the setup worksheet is populated, it can then be imported to the IPitomy system. This will save a great amount a setup/configuration time.
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:none;border-right:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT:''' '''To take full advantage of the functionality in the setup worksheet, you will need to make sure that your Excel macro security is set to Medium or lower (you will need to restart Excel after changing these settings). I'''
 
 
|}
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Data Type'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description/Recommended Settings'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Network Information'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| You will need to know some basic information on the target network. Use this page to store all pertinent information regarding the sites LAN and WAN connection.
 
 
* The type of data facilities you will be using for access to the Internet will dictate how much bandwidth is available for phone calls.
 
* If you are going to use remote phones, SIP providers, or Branch Offices, you will need to have a fixed IP address.
 
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''User Data'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Use this page to gather and store information for the extensions and stand alone mailboxes on the PBX. This page allows you to export the extension information to another worksheet. Save this worksheet as a .csv file and you can import it directly into the PBX, saving you time.
 
 
* '''Extension Numbers'''required
 
* '''Name'''required
 
* '''Email Address - '''required if the end user desires to use Unified Messaging
 
* '''Device'''setting this in the worksheet will make your installation much easier when using autoprovisioning and IP550/IP120 phones
 
* '''MAC Address'''for the most part this field can be left blank. If using Aastra phones, it may be more useful.
 
 
Voice mail only boxes may be created as well. You can print out a copy of this sheet and ask your customer to fill it in or provide them the spreadsheet to fill out.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Groups'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Use this page to gather and store information about ring groups. This will allow you to build the groups in the PBX much quicker at the time of install because everything has already been decided upon in advance.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Menus'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Building menus in the PBX will be much easier once you have completed the sections pertaining to Menus. In addition to the setting in the PBX, you will be able to have the end user write out the prompt scripts, ensuring that the key press destinations match the dialogue the callers will hear.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Unified Messaging'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Unified Messaging allows the PBX to send your voicemail messages directly to your email inbox. Use this section to log the end users email server information.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Telephone Lines'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If you know the telephone numbers for your telephone lines, it is good to have them all documented ahead of time. You may want to route calls based on a particular number or specific DID.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Music On Hold'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| When a caller is place on hold, park, or is in Queue for a group of extensions, music may be played for them while they wait. The music on hold files can be uploaded to the system from your browser. The music on hold files need to be in MP3 format for IP1100+ systems, and 8bit 8Khz mono .wav file for the IP1000.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Licensing'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Most IPitomy systems come default with a license for 16 users/extensions. To activate the initial license, you must have a connection to the internet and a license key will be uploaded to the system. This is a security feature that protects the user for warranty coverage as well as against unauthorized use. Filling out the User Data page will automatically tell you how many extensions the system needs, at a minimum, to handle the desired users.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Branch Office'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This page will allow you to more accurately plan out an install that will have multiple sites connected via Branch Office. Using unique numbering for each PBX will allow for easier calling between sites.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The lightning bolt, found on the User Data section of the Setup Worksheet, accesses a macro that allows you to export the User Data information pertaining to extension to another worksheet. Once exported, you can save that worksheet as a .csv file, and then load it directly into the PBX.
 
 
|}
 
<center>'''Table 2Setup Worksheet Descriptions'''</center>
 
 
 
<center>'''Table 3Sample Exported .CSV Worksheet'''</center>
 
 
 
=== CSV Upload ===
 
Once all the extension information has been exported to a .CSV file, you can import that file into the PBX.
 
 
'''STEPS:'''
 
 
# Navigate in the PBX to '''Destinations Extensions. '''The '''Extensions''' page appears.
 
# Select the '''BROWSE''' button at the top of the page. The '''File Upload''' window appears. Locate and select the file that you want to import then click the '''OPEN''' button.
 
 
# The '''CSV File''' field is updated with the source directory information for the file to be imported.
 
 
# Click the '''IMPORT''' button. The '''Create Extensions''' page appears displaying the information that is going to be imported.
 
# Review the information then select the '''CREATE''' button when you are done.
 
 
# The '''Create Extensions''' page will display the results of your import for each extension. You should see a “'''SUCCESS'''” message.
 
# Click on the '''Return to Extensions''' link that appears on the page. This brings you back to the Create Extensions page. Review the Extensions List and find the extension (s) you just created.
 
# Click on the '''Apply Changes''' link at the top of the page to make these changes live on the PBX. A message “Settings Applied” will appear.
 
# You are now ready to update the various settings for the new extension. (''See the '''Destination''' '''Extensions''' section of this user guide for more details on Extensions)''.
 
 
== Network Requirements ==
 
Making preparations for the network in advance will assure there are no surprises. If you are going to have remote extensions, you will need access to the router to setup a network address translation (NAT) and port forwarding.
 
 
A LAN with a broadband connection is required for operation of the system. It must be on a fast Ethernet (100baseT or better). The system must also use Ethernet data switches. The router can use DHCP or not, depending on preference. The IPitomy IP PBX requires a fixed IP on the router subnet. Several ports may need to be forwarded. Make sure your router has TCP/IP port range forwarding by checking the box or product guide. The router should have a fixed IP address with a public IP.
 
 
Pre-existing TFTP servers or DHCP servers broadcasting TFTP servers may cause conflicts for phone configuration. If you have a pre-existing TFTP server being broadcast by your DHCP server, please contact IPitomy support to determine the best solution.
 
 
 
== Port Forwarding ==
 
The following table outlines the port forwarding information in the router that maps public IP addresses to internal IP addresses. Port forwarding must be configured to utilize features such as remote phones, SIP Providers, remote administration and branch office. IPitomy port forwarding requirements are specified below.
 
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: Please contact an IPitomy Technical Support Representative for assistance or additional information regarding how to configure port forwarding for the IP PBX system.'''
 
 
|}
 
== IP Addresses ==
 
To determine the IP address that can be used on the network, check the router or get this information from the Network Administrator. In many cases, this default IP address will be acceptable without any router configuration other than port forwarding (required for remote administration and remote telephones).
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:none;border-right:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: The IP PBX is required to have a fixed (static) IP address. The system comes with a default static IP address of 192.168.1.249/ippbx.'''
 
 
'''We recommend that you use this default IP address. Please contact IPitomy’s Technical Support Group if you need further assistance by email at [mailto:support@ipitomy.com support@ipitomy.com] or phone 941-306-2200 option2, or visit our FAQ page at our website at [http://www.ipitomy.com/ w][http://www.ipitomy.com/ ww.ipitomy.com].'''
 
 
|}
 
=== Changing the IP Address ===
 
If the default IP address does not match the network schema for your install, the PBX has a simple method for changing this information. The Network Console allows you to view and change settings without requiring an external web browser or any network connection.
 
 
'''STEPS:'''
 
 
# Plug a keyboard and monitor into the IP PBX.
 
# From this keyboard, press CTRL-ALT-F7
 
# Follow the instructions displayed on the page to configure the IPs for the PBX. The options used are as follows.
 
 
*
 
**
 
*** '''1''': Network TypeStatic or DHCP
 
*** '''2''': IP address
 
*** '''3''': Subnet Mask
 
*** '''4''': Default Gateway
 
*** '''5''': Static DNS
 
*** '''6''': Static DNS 2
 
*** '''7''': Static DNS 3
 
*** '''R''': Refresh View
 
*** '''D''': Default Settings
 
*** '''S''': Save & Update
 
 
# Once''' all values have been configured to match the install network, choose S to save and update'''.
 
 
'''Note:''''' For further details on using the '''Net Console''', please refer to '''Appendix 6.'''''
 
 
 
== Service Providers ==
 
In order to provision the IPitomy IP PBX it is necessary to know the type of Service Providers being used. Carrier and SIP are the most common service providers. Carriers provide plain old telephone lines (POTS), T1s and PRI lines. SIP Providers route voice calls over the internet. This is called voice over internet protocol or VoIP. As part of the installation it will be important to know the:
 
 
* Name of Providers
 
* Type of Service Provided (i.e., POTS, T1,or SIP)
 
* Phone Numbers Associated with the Service
 
* Password and Login Information for SIP Service
 
 
''You should always consider any previous historical data that you have from your existing system. Any past reports or spreadsheets which relate to the components being designed, should be considered as possible input when configuring your IP PBX system. We recommended that you record this information on the '''IPitomy Setup Worksheet.'''''
 
 
 
'''''System Administration'''''
 
 
== Administration Menu ==
 
IPitomy IP PBX’s online administration makes it simple to meet the demands of a frequently changing business. It is also designed to be quick to setup and install. The '''Administration Menu''' is located in the '''Navigation Bar''' to the left of the page.
 
 
 
== IP PBX Administration Options ==
 
This menu contains the administration pages used to configure the system. The Administration Menu is divided into six sections. To navigate to an '''Administration Page''' click on the menu section and page to be changed.
 
 
* '''System'''  System setup consists of network configuration settings.
 
* '''Providers'''  Providers are sources of PSTN and VoIP connectivity. Providers are the lines that handle all incoming and outgoing calls. All VoIP providers will be setup here. DID numbers are also entered here.
 
* '''Destinations'''  Destinations are extensions, groups of extensions, automated attendants (menus), conferences and voicemail. Destinations are places where calls get routed to in the system.
 
* '''Call Routing'''  Routing sends callers to specific inbound destinations within the system, and routing outbound callers over specific outbound routes like local, long distance, international and emergency.
 
* '''PBX Setup'''  System settings allow global configuration settings for system applications like PBX timers, voice messaging settings and music-on-hold.
 
* '''Reporting'''  The system displays usage reports, diagnostic information and monitors system activity.
 
 
=== Administration Page Layout ===
 
Each online Administration web page contains the standard layout. The following section describes the features or links you will have access to on each page.
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Link'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Title Bar'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The Title Bar at the top of each page displays the name of the section of the Administration Menu which is currently being edited.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Default Values'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| When the system is installed it automatically registers default values in many of the administration fields. This simplifies the implementation process.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Advanced''''' '''''Link'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| In several of the online administration features there is an '''Advanced''' link where the '''most sophisticated capabilities of the IPitomy IP PBX''' can be configured. If available (depending on applicable functions), the Advanced link will be located on the lower left side of each page.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''About Us Link'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The About Us link is located at the bottom left corner of each page This link provides additional information about IPitomy.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Contact'' ''Us'' ''Link'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The Contact Us link is located at the bottom left corner of each page. This link will take you to the Contact Us page that provides you with important contact information for IPitomy Communications, LLC. The IPitomy team is never more than a call or email away. To '''contact an IPitomy team member''', click on Contact Us in the lower left corner of the page.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Apply Changes'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''To apply changes to the system you must click the Apply Changes button.''' Located in the top right corner of the page, this link '''globally applies changes''' to the system which is different than the '''Save Changes''' button that only saves changes to the current page.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Logout'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The '''Logout''' link located at the top right corner of the page allows you to logout of the Administration page and takes you back to the IP PBX Admin Login page'''.'''
 
 
|}
 
=== Navigational Tools ===
 
The following section describes the navigation tools (buttons) that will allow you to perform various functions such as Add, Delete, Save or Update data within the Administration system. These buttons will appear where the functions are applicable to the type of data being created or modified.
 
 
'''Note:''''' Depending on the page that is being displayed, the buttons/icons may be referred to (labeled) differently. This list describes the more commonly seen and used buttons/icons.''
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Button/Icons'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This button or icon allows you to expand or open the function to view more options.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This button or icon allows you to collapse or close the function.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This button or icon allows you to view the items from a drop down list.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This checkbox button or icon allows you to select or deselect the record for viewing or modifying, as well as to define if certain features are enabled.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This radio button or icon allows you to select or deselect (toggle) between options.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This pencil icon allows you to edit the current settings for a specific record (i.e. extensions or groups).
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This pencil with a phone icon allows you to edit an extension’s current phone settings.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This down arrow icon allows you to download a file off of the system.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This “'''X'''” icon allows you to delete the item selected
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This curved arrow icon allows you to restore a file to the system or in some cases, clear out voice messages.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The '''Add''' button allows you to create a new''' destination, provider, route, schedule, '''etc. For example, to add a new extension, click the '''Add''' button on the Extension Administration page. In some cases, the Add button will change (have a different label) depending on the function or page you are viewing or updating. For instance, the button may be displayed as , if you are on the Menus page.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Located in the bottom left corner of the screen, the Save Changes button executes all the changes made to the current page. '''This button must be pressed before leaving a page or changes will be lost'''.
 
 
|}
 
<center>'''Table 5Navigational Buttons and Links'''</center>
 
 
 
''An easy way to get the information that is required for a specific parameter or field is to mouse over it. A callout box with a description of the requirements or recommended settings will appear.''
 
 
 
=== Login Page ===
 
==== Logging In ====
 
'''''STEPS:'''''
 
 
# From a web browser (ie. Firefox), enter the '''IP Address''' of the System Administration site.
 
# Using the Admin Login (left side), enter the username and password of the PBX. The default login information is:
 
 
'''Username''' = pbxadmin '''Password''' = ipitomy
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:none;border-right:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: Please contact IPitomy’s Technical Support Group if you need further assistance by email at [mailto:support@ipitomy.com support@ipi][mailto:support@ipitomy.com tomy.com] or phone 941-306-2200 option 2. You can also visit our FAQ page at faq.ipitomy.com.'''
 
 
|}
 
# The '''PBX Administration''' screen appears. Now you can navigate around the PBX, configuring different features as needed.
 
 
==== Logging Out ====
 
'''''STEPS:'''''
 
 
* You can logout of the '''PBX Administration''' page at anytime by clicking on the '''Logout''' link located on the top right corner of the screen.
 
* The system logs out and returns you to the '''PBX Administration Login''' page.
 
 
'''''System Networking'''''
 
 
The IPitomy System Menu is for configuring network attributes. For example the IP address of the system and router information. The System Networking Setup Page allows you to define the Internet Setup for the system’s hardware. The system must operate using a static IP address; DHCP should only be used on the IPitomy IP PBX if the router is configured to assign a specific static DHCP address to the system.
 
 
 
The following table describes the fields and recommended settings for Networking Setup for the IP PBX system:
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Field'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Recommended Settings'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IP Address'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Use the default address (192.168.1.249)''' of the IPitomy IP PBX or an address outside the range of existing IP addresses assigned by DHCP in the router.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Subnet Mask'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Leave the default setting for the Subnet Mask as (255.255.255.0)'''. The subnet mask defines what traffic the PBX will listen and communicate to. A value of 255 means the octet in question needs to match exactly, while a value of 0 means the octet is not restricted at all. When the PBX is set to the default IP address, a subnet mask of 255.255.255.0 tells the system to communicate with any devices in the 192.168.1.xxx range.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Default Gateway'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''The default gateway provided is 192.168.1.1'''. Though this default is a common router IP, every network is different. Enter the IP address of the router handling their Internet connection here.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Static DNS'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Enter the DNS IP address being used on the network'''. If a default DNS IP address is not provided by the router it can be obtained from the network’s Internet Service Provider.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Static DNS2'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Enter the DNS IP address being used on the network'''. If a default DNS IP address is not provided by the router it can be obtained from the network’s Internet Service Provider.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Static DNS3'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Enter the DNS IP address being used on the network'''. If a default DNS IP address is not provided by the router it can be obtained from the network’s Internet Service Provider.
 
 
|}
 
<center>'''Table 6Network Setting Descriptions'''</center>
 
 
'''''TCP/IP Settings Section'''''
 
 
'''Edit TCP/IP Default Settings'''
 
 
'''''STEPS:'''''
 
 
# Navigate to '''System Networking'''. The '''TCP/IP Settings''' page appears displaying the default values for the following setting:
 
 
* '''IP Address'''
 
* '''Subnet Mask'''
 
* '''Default Gateway'''
 
* '''Static DNS'''
 
 
# Click on the '''IP Address''' field. Enter the '''IP address''' for the Router. '''Use the default address (192.168.1.249)''' of the IPitomy IP PBX or an address outside the range of existing IP addresses assigned by DHCP in the router Enter the desired IP Address. ''See Table above for recommended settings.''
 
# Click on the '''Subnet Mask '''field. '''Leave the default setting for the Subnet Mask as (255.255.255.0)'''. ''See Table above for recommended settings.''
 
# Click on the '''Default Gateway''' field. Change the default Gateway value to the desired target network. ''See Table above for recommended settings.''
 
# Click on the '''Static DNS''' field. Change the default DNS value to the desired target network. ''See Table above for recommended settings.''
 
# Repeat '''step 5''' to set the remaining DNS values, if necessary.
 
# Click on the button
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
== Access Control (PBX Access) ==
 
The Access Control page is comprised of 3 sub-pages; Host Access, Web Server, and Access Control List. Each is accessible from the buttons at the top of the page and pertains a different method of controlling access to the PBX.
 
 
=== Host Access ===
 
This feature allows you to limit access to special services on the PBX. An “'''allow from'''” entry is a list of one or more host names, host addresses, patterns or wildcards that will be matched against the client host name or address. List elements should be separated by blanks and/or commas.
 
 
 
'''Note:''''' The parameter for the IP PBX Host Access is pre-configured per the manufacturer’s specifications. We recommend that you '''do not change''' this configuration value.''
 
 
 
The following table describes the features and functions available on the Host Access page:
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Fields/Buttons'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Delete Selected Items'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This button allows you to delete multiple services at a time.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Load Factory Defaults'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This button will set the PBX back to the default Host Access settings.
 
 
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Add a New Item'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This section is where you would add new rules for accessing special services on the PBX
 
 
|}
 
<center>'''Table 7Network Features and Descriptions'''</center>
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:none;border-right:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: Changes to the Host Access List are installed immediately. They are database independent so custom changes do not migrate from one box to another via a database backup file.'''
 
 
'''Please contact IPitomy’s Technical Support Group if you think you need to modify these settings. Email via [mailto:support@ipitomy.com support@ipitomy.com] or phone at 941-306-2200 option 2. You can also visit our FAQ page at faq.ipitomy.com.'''
 
 
|}
 
== Web Server Configuration ==
 
This feature allows you to define which IPs and/or domains can access the web server, as well as restart the Web Server. In order for changes to this list to take effect, you must Restart the Web Server.
 
 
''The parameter for the IP PBX Web Server is pre-configured per the manufacturer’s specifications. We recommend that you '''do not change''' this configuration.''
 
 
 
<center>'''Figure 18Web Server Configuration Page'''</center>
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Feature'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Restart Web Server'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This feature allows you to restart the web server so that changes made that impact server components can be applied.
 
 
'''Note:''' '''Restarting the server will not interrupt phone service. A reboot of the PBX system will also apply changes made to other attributes.'''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Allow Access From'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines the networks and/or domains that are allowed to access the PBX. The “Allow” format may be:
 
 
* '''Domain name'''
 
* '''Full IP address'''
 
* '''Partial IP address'''
 
* '''Network / netmask pair'''
 
* '''Network / CIDR specification'''
 
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Delete Selected Items'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This button allows you to delete multiple services at a time.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Load Factory Defaults'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This button will set the PBX back to the default Web Server settings.
 
 
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Add a New Item'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This section is where you would add new rules for accessing the Web Server
 
 
|}
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:none;border-right:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT:''' '''Changes to the Web Server Access List are preconfigured. They are database independent so custom changes do not migrate from one box to another via a database backup file.'''
 
 
'''Please contact IPitomy’s Technical Support Group if you think you need to modify these settings. Email via [mailto:support@ipitomy.com support@ipitomy.com] or phone at 941-306-2200 option 2. You can also visit our FAQ page at faq.ipitomy.com.'''
 
 
|}
 
=== Add New Permission ===
 
'''STEPS:'''
 
 
# Navigate to '''System Access Control'''
 
# Click on the '''Web Server''' button located at the top of the page. The '''Web Server Configuration''' page appears.
 
# In the '''Add a New Item''' section, enter the network or domain you want to allow to access the PBX web server
 
# Click the '''ADD''' button.
 
# The new permission rule will be displayed under Allow Access From window above
 
# Click on the '''Restart Web Server''' button.
 
# Click OK when prompted to confirm you wish to restart the Web Server
 
 
# A “''Please Standby''” message appears. Once the reboot process is completed you will be returned to the '''Web Server Configuration''' page.
 
 
=== Load Factory Default ===
 
This feature allows you to restore the manufacturer’s factory default settings. It will restore the settings to the factory recommended defaults.
 
 
 
'''''STEPS:'''''
 
 
# From the '''Web Server''' page, click '''Load Factory Default''' button. This will return or restores the Allow Access From list back to the manufacturer’s default setting.
 
# Once the changes applied, you will need to restart the web server. Please refer to the ''Restart Web Server'' topic of this user guide for steps on how to restart the server.
 
# Click on the '''Restart Web Server''' button.
 
# Click OK when prompted to confirm you wish to restart the Web Server
 
 
# A “''Please Standby''” message appears. Once the reboot process is completed you will be returned to the '''Web Server Configuration''' page.
 
 
== Access Control List ==
 
The Access Control List defines what networks different PBX features are permitted to communicate with.
 
 
 
The following table outlines the parameters and descriptions for the Access Control List.
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Feature'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Service'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Displays the name of configured services. Typical services on the PBX are:
 
 
SIP - Used for Calls
 
 
Call Manager - Used for Desktop Call Manager
 
 
TFTPUsed by phones to pull down config and firmware files
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Ports'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Displays the ports that were defined for a particular service.
 
 
SIP5060
 
 
Call Manager5048
 
 
TFTP - 69
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Rules'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Displays the rules that were configured for a particular service.
 
 
Deny ListAccepts all traffic, unless specifically definedAllow ListDenies all traffic, unless specifically defined
 
 
|}
 
<center>'''Table 9Access Control List Definitions'''</center>
 
 
 
=== Load Recommended Default ===
 
This is the recommended method to set the Access Control List to the typically used settings.
 
 
'''''STEPS:'''''
 
 
# Navigate to PBX SetupSIP
 
# Set the LocalNet to match the network the PBX is installed on, Save, and Apply Changes
 
# Navigate to the '''Access Control List''' page, click '''Load Recommended Default''' button. This will create default rules allowing the PBX to communicate to devices on the LocalNet in regards to SIP, Call Manager, and TFTP
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
=== Add New Service ===
 
The following table outlines the parameters and descriptions required for adding a new service.
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Feature'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Service Name'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the name of the new service and will populate the Service drop-down list in the Add New Rule section.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Service Transport'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the service type that will be used to transport the message. The options are Both, TCP or UDP'''. '''
 
 
SIP and RTP traffic both occur on UDP, TFTP traffic is UDP, and Call Manager traffic is TCP. Any other rules created would need to be configured for the protocol used by this service.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Service Ports'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the port information that is associated with the host. You can enter a single or range of ports that will be used for this service. SIP uses 5060, Call Manager uses 5048, and TFTP uses 69. Other services must be configured to use the appropriate ports.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Service Policy'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the umbrella rule for the service, which will be further defined under Add New Rules. The options are:
 
 
'''Deny List;''' '''ACCEPT ALL EXCEPT''' rule will apply. This will allow all traffic on the defined port, allowing you to configure a list of Denied IP addresses.
 
 
'''Allow List:''' '''DROP ALL EXCEPT''' rule will apply. This will block all traffic on the defined port, allowing you to configure a list of Allowed IP addresses.
 
 
|}
 
The following outlines the steps to add a new service in the PBX system.
 
 
'''''STEPS:'''''
 
 
# Navigate to '''System''''''Access Control'''
 
# Click on the''' '''Access Control List button, The Access Control List page appears.
 
# From the '''Add New Service''' section, enter a Name, and select the appropriate Transport Protocol, Ports, and Policy; then click the '''Create Service''' button.
 
# The new service and its associated values will be displayed in the Service listing.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
The following table outlines the parameters and descriptions required for adding a new rule.
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Feature'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Service'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This drop-down list is populated when a new services is added. This is done in the Add New Service section.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Host(s)'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the IP Address, Domain Name or URL of the host.
 
 
|}
 
<center>'''Table 11Add New Rule Settings and Descriptions'''</center>
 
 
 
=== Add New Rule ===
 
The following outlines the steps to add a new rule for Services in the PBX system.
 
 
'''''STEPS:'''''
 
 
# Navigate to '''System''''''Access Control, '''click on the''' '''Access Control List button, the Access Control List appears.
 
# From the '''Add New Rule''' section, select the Service type from the drop-down list.
 
# Enter the '''Host/s '''to be allowed/denied by the service
 
# Click the '''Create Rule''' button.
 
# The new rule is added and will be displayed in the rules list.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database. .
 
 
=== Delete Rules or Services ===
 
The following outlines the steps to delete existing rules or services.
 
 
'''''STEPS:'''''
 
 
# From the '''Service''' section of the '''PBX AccessAccess Control List''' page, find the service or rule that you want to delete.
 
# Click on icon to the left of either the service or rule. The selected item is removed from the list.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
'''''Providers'''''
 
 
Providers are telephone lines, VoIP providers and other telecommunication resources. This section of the system’s online administration is where these provider resources are configured. The PBX system is equipped to handle two types of provider setting’s Hardware Trunks and SIP Providers.
 
 
 
== Hardware Trunks ==
 
Hardware trunks are associated with telephone lines that connect to the PSTN. These lines process inbound and outbound communication traffic that flows over communication channels. For example, a T1 can be a trunk resource that has multiple lines and multiple Direct Inward Dialed (DID) numbers. These individual numbers can be routed to different destinations within the system.
 
 
 
== Connection Types ==
 
The IP PBX is equipped to support an assortment of hardware cards as discussed earlier. Depending on which card you have, the PBX can integrate with analog lines, T1, or PRI.
 
 
== Provisioning a New Hardware Trunk Group ==
 
Provisioning a hardware trunk defines how the system works with the provider equipment, tells the system what phone numbers are associated with the trunk, and establishes rules for the system to follow when processing incoming and outgoing calls through this physical network connection.
 
 
 
The following table describes the fields and functions available on the Hardware Trunks Provider Configuration page.
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Section'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''''Configuration Section'''''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Slot'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines which physical PCI slot the card is connected to.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Channels'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This indicates whether the card has channels configured. Using the mouse to hover over this field will provide you with the number of channels at are set for this card.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Model'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the model or type of card.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This button changes the card set in the database for the adjacent slot. The change is immediate and will delete trunks associated with another card in the same slot.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Selecting this button will take you to the Channel Group Parameters Card Configuration page, where you can create a channel group.
 
 
|-
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''''Channel Groups Section'''''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Name'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The name associated with this channel group.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Channels'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The number of channels that have been assigned.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Card'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The card number associated with the channel group.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Action'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| - Clicking on the pencil icon allows you edit the settings for the selected channel group.
 
 
* - Clicking on the “'''X'''” icon allows you to delete/remove the selected channel group.
 
 
'''NOTE: You must delete channels from outbound routes in order to delete them.'''
 
 
|-
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''''T-1 Span Configuration'''''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Span'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Should automatically set to the appropriate span in regards to the cards that are installed in the PBX.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Timing'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Set per your providers instructions, “'''0'''” (zero) would be the PBX provides timing, “'''1'''” would be the timing is provided by the Provider.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''LBO'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Line Build Out, set per your providers instructions.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Framing'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Set per your provider’s instructions.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Coding'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Set per your provider’s instructions.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''PRI'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Check if the trunk is a PRI, leave blank if the trunk is a standard T-1.
 
 
|-
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''''T-1 PRI Configuration'''''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Span'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Should automatically set to the appropriate span in regards to the cards that are installed in the PBX.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Switch Type'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines what type of equipment the PBX is communicating with. Set per your provider’s instructions.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Reset Interval'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Set per your provider’s instructions.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Dialplan'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Set per your provider’s instructions.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Indication'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Set per your provider’s instructions.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''D Channel'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Set to 24.
 
 
|-
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''''USB Device Browser'''''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Slot'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Should automatically set to the appropriate slot that corresponds to the USB slot the device is connected to.
 
 
|-
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''''Hardware Functions'''''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Restart USB Devices & PBX Services'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This button will restart USB devices and PBX Services.
 
 
|}
 
<center>'''Table 12Hardware Trunk Provider Settings and Descriptions'''</center>
 
 
 
The following section outlines how to setup the parameters for hardware trunks.
 
 
===== Configuring Hardware Trunks =====
 
'''''STEPS:'''''
 
 
# Navigate to '''Providers''''''Hardware Trunks'''. The '''Hardware Trunk (Providers)''' page appears. The hardware trunks and their values that have already been provisioned will be displayed.
 
# The system will allow configuring of up to 2 cards that interface with analog or T-1 devices. Select the card models installed in your IP PBX individually and click '''Set '''button for each card in order to tell the system which cards you have.
 
# Once you have set the card, click the '''Add''' '''Lines''' button to the right of the corresponding card to define line/channel/trunk groups associated with that card. The '''Edit Hardware Provider''' page appears.
 
 
# Edit the necessary parameters. Required fields are: Group Name, Signalling Type, Start Channel, and End Channel. The rest of the fields can be configured as needed, or left at their defaults. (refer to the table below for descriptions and recommended settings)
 
# Click on the button.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page to commit the changes to the database.
 
# Once the changes are applied, navigate to the '''Hardware Providers''' page and click the '''Restart USB and PBX Services''' button.
 
 
The following table describes the fields and parameters available on the '''Add/Edit Hardware Provider Configuration''' page:
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Section/Field'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Channel Group Parameters Card 1'''''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Group Name'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the name for the groups of channels you want to create. This Group Name will be associated with the line/channel group.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Signaling Type'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the type of signaling used for these channels/lines. Recommendation and default settings are listed below:
 
 
* '''Analog''' lines should be set to '''fxs_ks'''.
 
* '''T-1 '''lines should be set to '''fxs_ls''' or '''em_w'''
 
* '''T-1 PRI''' lines should be set to '''pri_cpe.'''
 
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Generate Ringing on Outbound Calls?'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This should only be checked if the telephone company is not providing ringing. Default this is '''disabled'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Answer Incoming?'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This indicates whether the system should answer incoming calls on these lines/channels. The default value is '''Yes'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Start & End Channel'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Used to define the Start and End channel for this group on the associated card. If you would like a 1 channel group set the start and end channel to the same value (i.e. '''Start=1 and End=1''').
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: If you wish to address analog lines individually you must build multiple single channel groups. T1 and PRI can be grouped with multiple channels and routed via DID.'''
 
 
|}
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Allow Caller to transfer outbound call?'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This indicates whether the system will allow user to transfer a call they origninated that has been connected to the PSTN. Default this is '''disabled'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Answer After'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If the system is configured to answer incoming calls, this defines how many seconds to wait before answering the call. At times this field needs to be tweaked to ensure consistent CID. Default this is set to '''0'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Dial Prefix'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Digits defined here will be dialed out the trunk ahead of the digits dialed by the user. This would be required if your provider needs a 9 or some other digit to dial outbound. Analog trunks might need a one second pause which is denoted by a lowercase w. Default this is '''blank'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Allow Call Recording?'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This setting toggles the ability to record calls on this trunk. Default this is '''disabled'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Ext CID Override?'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This setting allows the users to set an alternate caller ID under their extension that will override the outgoing caller ID. If this is '''enabled''', then this allows extension caller id override capabilities. Default this is '''disabled'''.
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: Contact your provider to determine whether CID override is allowed on your specific trunk'''
 
 
|}
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Restrict CID Override?'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This setting is used to limit an extension’s ability to override Caller ID (CID). If '''enabled''', this allows extension CID Override only for the phone numbers defined for this provider. Default this is '''disabled'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Use Caller ID'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This setting indicates whether the system should attempt to detect caller id on the lines/channels in this group. Default this is set to '''Yes'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Echo Cancellation'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This allows you to configure the Echo Cancel parameter. By default this is set to '''Yes (128) '''which will work in most scenarios. Adjustments can be made as needed.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''RX Gain'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This allows you to set or adjust the gain on sound received from these lines/channels. Typically these settings don’t need to be changed from default settings, unless there are issues relating to the volume on the calls. (This setting is in decibels so 3.0 = 100% increases in volume). Default this is set to '''0.0'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''TX Gain'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This allows you to set or adjust the gain on sound transmitted to these lines/channels. Typically these settings don’t need to be changed from default settings, unless there are issues with the volume on the calls. (This setting is in decibles so 3.0 = 100% increases in volume). Default this is set to '''0.0'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Inbound Caller ID'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the name of the Caller ID of the inbound calls on this trunk. If set to the system default “'''asreceived'''', the calls will capture the Caller ID information sent over the incoming lines. Otherwise you can override the name and number that appears to those receiving calls on the corresponding channels.
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: If you need to change this parameter, we recommend that you contact IPitomy’s Technical Support Group at (941) 306-2200 for the proper syntax or additional information.'''
 
 
|}
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Echo Cancellation Bridged'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This allows you to '''enable or disable''' the Echo Cancellation Bridge parameter on calls routed internally across the network. Set this parameter to”'''YES'''” (enable) if you want echo cancellation on calls that are bridged from one port to another on the network. Default this is set to '''No'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Busy Detect'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| By default, this is set to '''YES '''and''' 8'''. This allows you to enable/disable and set the number of busy signals the system will detect before disconnecting from the call (hanging up). Set the parameter to “'''YES'''” if you want the PBX to hang up after it detects a busy signal.
 
 
The number field is the number of busy tones the system must detect before it disconnects from the call (hangs up).
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Outbound Caller ID Name'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Any values entered here will display as the Outbound CID Name when making calls out this trunk. If this is left blank, the name displayed on outbound calls will match what is registered with the provider. '''Blank''' by default.
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: Contact your provider to determine whether CID override is allowed on your specific trunk'''
 
 
|}
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Outbound Caller ID Number'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Any numbers entered here will display as the Outbound CID number when making calls out this trunk. If this is left blank, the number displayed on outbound calls will match what is registered with the provider. '''Blank''' by default.
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: Contact your provider to determine whether CID override is allowed on your specific trunk'''
 
 
|}
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Echo Training'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This parameter is used to adjust the time spent training the echo cancellation algorithm before a call is picked up. The length of time is set in milliseconds (ms), and is set to '''800''' by default.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Route Calls to'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the default destination for the trunk. A destination is where calls from this provider will be routed to, unless a specific Direct Inward Dial (DID) is indicated. A typical destination is defined as a Menu, Extension, Schedule, Voicemail, or a Ring Group. This can also be set under the Incoming Routing page.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Relax DTMF (Detection)'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This allows you to turn '''On/Off''' the Relax DTMF detection. Enabling this setting allows the line/channels to be more permissive of tone lengths and result in over detecting. By default this is set to '''No'''.
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: We recommend that this parameter is set to NO unless you are having issues. Please contact IPitomy’s Technical Support Group for assistance or more information.'''
 
 
|}
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''DTMF Tone Duration'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This allows you to set the DTMF tone duration in milliseconds (ms) for generated tones generated by calls bridged to SIP devices. Default value of '''300'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Use Inbound CoS'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This allows you to enable/disable inbound routing and provides the dial plan that corresponds to the outbound routes in this Class of Service (CoS). This is '''Off '''by default.
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: Use this only if you intend to provide PSTN connectivity to 3<sup>rd</sup> party equipment. Please contact IPitomy’s Technical Support Group for assistance or more information.'''
 
 
|}
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Phone Numbers'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| On a T1 or PRI, this is where you would configure any DID information. Only numbers or a + should be entered for a DID. Once configured, you can define a different inbound destination for each number, allowing you to route calls to separate places. Contact your provider to find out if they are sending 4, 7, or 10 digits inbound for the DID.
 
 
|}
 
<center>'''Table 13Hardware Provider Configuration Settings and Descriptions'''</center>
 
 
==== Add Phone Numbers to Hardware Provider ====
 
Once all the destinations are created, they will appear in a drop-down list and can be selected for updating.
 
 
'''''STEPS:'''''
 
 
''If a DID destination is set to NONE, it will route to the default location for the trunk itself.''
 
 
 
# From '''Channel Groups''' section of the '''Hardware Provider''' page, click the icon to the right of the name you want to modify. The '''Edit Hardware Providers''' page appears.
 
# The hardware trunks and their values that have already been provisioned will be displayed. Scroll down the page to the '''Phone Numbers''' section. Enter the phone number that you want to add then click the '''ADD''' button. You can also copy and paste a list in. The list should be separated by newline characters.
 
# The phone number entered will appear in the drop-down list to the right of the '''ADD''' button. The numbers will be listed in sequential order.
 
# Click on the button to save the changes to the system.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
==== Remove Phone Numbers from Hardware Provider ====
 
'''''STEPS:'''''
 
 
# From '''Channel Groups''' section of the '''Hardware Provider''' page, click the icon to the right of the name you want to modify. The '''Edit Hardware Providers''' page appears.
 
# Scroll down the page and click on the field to the left of the '''REMOVE''' button. Scroll through the drop-down list to find the phone number that you want to remove.
 
# Click on the desired phone number. Click on the '''REMOVE''' button to the right of the list. The phone number is deleted and will not appear in the drop-down list.
 
 
''Use the CTRL or SHIFT button to select multiple or a range of extensions from the list.''
 
 
# Click on the button to save the changes to the system.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
== Provisioning SIP Providers ==
 
SIP Providers are VoIP service provider accounts or other SIP-based devices that provide PSTN connectivity. SIP provider accounts can have multiple phone numbers or Direct Inward Dialing numbers (DIDs). The individual numbers can be routed to different destinations within the system as DIDs.
 
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:none;border-right:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: SIP Providers settings vary widely. To simplify the provisioning process, we recommend that you ask the provider for a sample Asterisk configuration. Please contact IPitomy’s Technical Support Group for assistance.'''
 
 
|}
 
The following table describes the fields and functions available on the SIP Provider Configuration page:
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/Fields'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''''SIP Provider Section'''''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Name'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Name assigned to the SIP Provider. If given a username, this needs to match that field.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''User Type'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| User type of the associated SIP Provider. This can be User, Friend, or Peer.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''DTMF Mode'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| DTMF tone for the trunk. This can be Inband, rfc2833, info, or auto.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''RFC2833 Compensate'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This advanced feature is sometimes necessary when using RFC2833 is problematic or if the SIP provider has indicated that it is required.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Host'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The domain or IP address associated with the SIP host.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Port'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If your SIP provider requires registration on a port other than the default 5060, set this field to Custom and enter that port value; otherwise set to Default.
 
 
'''NOTE: Be sure to forward this alternate port in your router or the traffic will not be passed through.'''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Register'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Registration option for the SIP Provider.
 
 
* '''YES''' = Automatically generates based upon provided settings
 
* '''NO''' = Doesn’t require authentication from the SIP Provider
 
* '''CUSTOM''' =Allows for any special authentication rules required from the SIP Provider
 
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Authentication'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Authentication (previously “Authorization”) requirements for the SIP Provider.
 
 
* '''YES''' = Automatically generates based upon provided settings
 
* '''NO''' = Doesn’t require authentication from the SIP Provider
 
* '''CUSTOM''' =Allows for any special authentication rules required from the SIP Provider
 
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Authorized User'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Some providers require a different Authorization User Name than the Username provided. The sample asterisk configuration from your provider will let you know if this field needs to be set to '''Custom'''<nowiki>; otherwise set to </nowiki>'''Default.'''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''From User'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The sample asterisk configuration from your provider will let you know if this field needs to be set to '''Custom'''<nowiki>; otherwise set as </nowiki>'''Default.'''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''From Domain'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This parameter is rarely used and if needed, the SIP Domain information can be obtained from your SIP Provider
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Realm'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If your provider requires you to set the Realm to something other than asterisk, set to '''Custom''' and enter the realm given; otherwise this can be set to '''Default'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Outbound Proxy'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Enable''' if the SIP Provider requires you to provide a different outbound IP address, otherwise leave as '''Default'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Username'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Username used for Registration and Authentication.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Secret'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The password used for SIP Registration and Authentication.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Inbound Caller ID'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This parameter should be left blank to display incoming caller ID as received. Otherwise you can override the name and number that appears to those receiving calls on the corresponding channels.
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: If you need to configure the system in a different way, please contact IPitomy’s Technical Support Group for assistance and the proper syntax needed.'''
 
 
'''Contact us via phone at 941-306-2200 option 2 or via email at [mailto:support@ipitomy.com support@ipitomy.com]. Additional information can be found at faq.ipitomy.com.'''
 
 
|}
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Outbound Caller ID Name'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Enter an outbound Caller ID name that will override the Caller ID name that is displayed on outgoing calls through this provider.
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: Contact your provider to determine whether CID override is allowed on your specific trunk'''
 
 
|}
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Outbound Caller ID Number'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Enter the Caller ID number that will override on outgoing calls through this provider..
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: Contact your provider to determine whether CID override is allowed on your specific trunk'''
 
 
|}
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Call Limit'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Set to match the number of concurrent calls allowed by the SIP trunk. (Usually consistent with SIP provider subscription limit.)
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Qualify'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the number of milliseconds (ms) the system should wait before checking to see if the SIP provider is available. Check with your provider to see what value this should be set to. Typically this can be left at the default value of 30000.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Default Destination'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is where all inbound calls will be routed to, unless a different specific destination is designated for DIDs on an individual basis.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Dial Prefix'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Set this parameter only if the SIP Provider requires it.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Area Code'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This parameter is obsolete and will be removed in future releases.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Generate Ringing On Outbound Calls'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This parameter should only be enabled (checked) if ringing is not provided by the SIP Provider.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Allow Outbound Caller to transfer'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Enabling this parameter allows a user to transfer a call that they originated on this trunk. Default is '''disabled.'''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Allow Call Recording'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If enabled (checked), this parameter allows calls to be recorded.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Ext CID Override'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If enabled (checked), this parameter allow the users to set an alternate caller ID under their extension that will override the outgoing Caller ID. Default is '''disabled.'''
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: Contact your provider to determine whether CID override is allowed on your specific trunk'''
 
 
|}
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Restrict CID Override?'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This setting is used to limit an extension’s ability to override Caller ID (CID). If '''enabled''', this allows extension CID Override only for the phone numbers defined for this provider. Default this is '''disabled'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Can Reinvite'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This parameter allows a mechanism to reconnecting calls midstream.
 
 
* '''YES''' = if the phone type allows the re-invite feature
 
* '''NO''' = if the phone type does not allow the re-invite feature
 
* '''N/A''' = accepts the system wide default defined under PBX Setup'''SIPAdvanced'''. If the default setting is acceptable and works within your business, we recommend leaving the parameter set to N/A.
 
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Send Remote Party ID'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Usually not required. Leave on “N/A” unless advised differently by tech support.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Trust Remote Party ID'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Usually not required. Leave on “N/A” unless advised differently by tech support.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Insecure'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This parameter allows you to specify how to handle connections with peers. Explanation of the different options available on the drop-down list are:
 
 
* '''PORT''' = Ignore the port number where authentication came from.
 
* '''INVITE''' = Do not require the initial invite to authenticate.
 
* '''PORT+INVITE''' = Do not require initial invite to authenticate and ignore the port where the request came from.
 
* '''YES'''To match a peer based by IP Address only and not the port.
 
* '''VERY'''To allow registered hosts to call without re-authenticating.
 
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Allow Codecs'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Encodes a stream or signal for transmission. Select which codecs will be enabled for this provider. Can typically be left to defaults.
 
 
|-
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''''Phone Numbers Section'''''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Phone Numbers'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is where you would configure any DID information. Only numbers or a + should be entered for a DID. Once configured, you can define a different inbound destination for each number, allowing you to route calls to separate places. Contact your provider to find out if they are sending 4, 7, or 10 digits inbound for the DID.
 
 
|}
 
=== Add New SIP Provider ===
 
The following section outlines the steps to add a new SIP Provider in the PBX system.
 
 
'''''STEPS:'''''
 
 
# Click '''Providers''''''SIP Providers'''. The '''SIP Providers''' page appears.
 
# Click on the button. The '''Edit SIP Provider''' page is displayed.
 
# Configure the pertinent fields per your SIP Providers instructions. See the table above for descriptions.
 
# Click on the button.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
==== Add Phone Numbers ====
 
The following section outlines the steps to Add phone numbers to the SIP Provider.
 
 
'''''STEPS:'''''
 
 
# Click '''Providers''''''SIP Providers'''. The '''SIP Providers''' page appears.
 
# From the SIP Providers page, select the SIP provider link (under the '''Name '''field) or the icon to the left of the provider you want to modify. The '''Edit SIP Providers''' page appears.
 
# Scroll down to the '''Phone Numbers''' section of the page. Enter the phone number in the box above the ADD button then click '''ADD'''. The number enter will appear in the list to the right of the box.
 
# To add multiple phone numbers at one time, press the '''ENTER''' key to move to the next space on the list then enter the number. Click on the '''ADD''' button and all the numbers will appear in the list box (on the right). You can also copy and paste a list in. The list should be separated by newline characters.
 
# Click on the button, once all the numbers have been added, to save the changes.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
==== Remove Phone Numbers ====
 
The following section outlines the steps to remove phone numbers from the SIP Provider.
 
 
'''''STEPS:'''''
 
 
# Click '''Providers''''''SIP Providers'''. The '''SIP Providers''' page appears.
 
# From the SIP Providers page, select the SIP provider link (under the '''Name '''field) or the icon to the left of the provider you want to modify. The '''Edit SIP Providers''' page appears.
 
# Scroll down to the '''Phone Numbers''' section of the page. Select the number that you want to remove from the list then click the '''REMOVE''' button. The number enter will be deleted from the list.
 
# To remove multiple phone numbers, hold down the '''SHIFT''' key to select the numbers in sequence or the '''CTRL''' key to select in random order. Click the '''REMOVE''' button to delete the numbers selected.
 
# Click on the button, to save the changes.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
==== Set Destination ====
 
The following section outlines the steps to set a Destination for DID phone numbers.
 
 
'''''STEPS:'''''
 
 
# Click '''Providers''''''SIP Providers'''. The '''SIP Providers''' page appears.
 
# From the SIP Providers page, select the SIP provider link (under the '''Name '''field) or the icon to the left of the provider you want to modify. The '''Edit SIP Providers''' page appears.
 
# Scroll down to the '''Phone Numbers''' section of the page. Select the number that you want to assign a destination. Select the desired Destination from the drop-down list then click the '''SET''' button.
 
# To assign the same destination to multiple phone numbers, hold down the '''SHIFT''' key to select the numbers in sequence or the '''CTRL''' key to select in random order. Click the desired Destination from the drop-down list the click '''SET''' button. You can also set the destinations under Call Routing'''Outgoing.'''
 
# Click on the button, to save the changes.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
=== Delete SIP Provider ===
 
The following section outlines the steps to DELETE a SIP Provider in the PBX system.
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:none;border-right:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: '''You must remove all instances of the SIP provider from any outbound dialing routes before you can delete it.
 
 
|}
 
'''''STEPS:'''''
 
 
# Click '''Providers''''''SIP Providers'''. The '''SIP Providers''' page appears.
 
# From the '''SIP Providers''' page, icon to the left of the provider you want to delete. The SIP provider will be removed and will no longer appear on the list.
 
# Click on the button, to save the changes.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
'''''Destinations'''''
 
 
Destinations are the various places that a call can be routed to within the system. The destinations drop-down list is populated as destinations are added to the system. During system implementation, if destinations are populated first it is easier to provision the hardware trunks because all of the destinations will be available in the drop down menu. These system destinations should be obtained in advance to simplify the setup process. In most cases, there will be a menu to setup for an automated attendant. There will also be business hours to setup. We recommend that you use the '''IPitomy Setup Worksheet '''to help you gather and organize the necessary provisioning information prior to installation (see the figure below). The Setup Worksheet can be found on IPitomy’s website.
 
 
'''''(Please refer to the “Installation Worksheet” section of this user guide for details on how to use the Setup Worksheet).'''''
 
 
 
* '''Extensions:''' are individual extensions assigned to a telephone. When an extension is created, a voicemail box is also created. This voicemail box is automatically the destination for an extension call which exceeds its ring time.
 
* '''Groups:''' are groups of extensions that can have different ringing strategies and can be routed from any trunk, another destination or dialed from an extension.
 
* '''Menus:''' are used for creating automated attendant menus to route callers to different destinations within the system. The voice prompt can also be used to play information like driving directions.
 
* '''Conference Rooms:''' allow multiple users to participate in the same call. Callers can be routed to a Conference via; direct dialing, through a DID, using an automated attendant or transferred by a person.
 
* '''Voicemail Boxes:''' are where callers leave a message when someone is not available at an extension. Voicemail boxes that are created separate from extensions can be used to route callers after hours or as an overflow destination. Note that in the current implementation Voicemail Boxes without an extension cannot be dialed with only the voicemail box number. You can enter as one leaving a message by dialing '''<nowiki>*+</nowiki>''' box number or you can check the messages by going through the voicemail gateway or dialing 924.
 
* '''Schedules:''' route callers to different destinations in the organization during specified times and dates.
 
* '''Branch Office:''' connections provide broadband access to other branch locations by dialing a short access code followed by the extension number. Branch Extensions can also be defined as part of a branch office. These are remote extensions that can be dialed directly as though they were local extensions on your PBX. Branch Extensions also appear in drop down boxes for routing calls to specific destinations.
 
 
'''''Extensions'''''
 
 
Extensions define where specific people or departments can be reached in an organization. They should be setup first in the system. The following is a list of the various settings/parameters that will can be updated for each extension. The parameters you configure for the extensions will vary based on the customer’s general business practices.
 
 
 
* '''General Settings'''
 
* '''Forwarding Settings'''
 
* '''Advanced Network Settings'''
 
* '''Advanced Voicemail Settings'''
 
* '''Advanced Allow Codecs Settings'''
 
* '''Advanced Calling Permissions'''
 
* '''Advanced Follow-Me'''
 
 
'''Add/Import Tab'''
 
 
The '''Add/Import '''tab allows you to create new extensions or edit existing extensions.
 
 
 
''Use the Setup Worksheet to upload the CSV file and automatically create the Extension information. Please refer to the Setup Worksheet section of this guide for details.''
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/Fields'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Extension Name'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the name of the person that the extension will be assigned to (using this device).
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Email Address'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the user’s email address (optional)
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Ext'''. #
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The extension number that is assigned to this device.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Device Type'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the type of device that will be using this extension (i.e. IP550).
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''MAC'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the MAC ID of the device (optional).
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''AutoNumber/Start At'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Selecting this option allows you to automatically number the extensions that you need to add. To use this feature, simply enter the extension number you want to start with then select (place a checkmark) the AutoNumber option.
 
 
|}
 
<center>'''Table 15Create Extension Fields and Descriptions'''</center>
 
 
==== Add/Create Extensions ====
 
This section describes in detail how to create a new extension.
 
 
'''''STEPS:'''''
 
 
# From any page of the PBX Admin system, click on the button next to the '''Destinations''' link to expand the menu. The '''Destination''' menu opens and displays the options available.
 
# Click on the '''Extensions''' link. The Extensions page opens and displays a listing of extensions (if ones already exists).
 
# Click on the box to the left of the '''Extensions '''field. This value defaults to “'''10'''”. Enter the number of extensions you want to add and then click the '''ADD''' button.
 
# The '''Create Extensions''' page appears displaying the number of rows that was specified. Enter information for the extension in these fields. See table above for details.
 
 
''You can have the system automatically number the extensions you want to create by clicking the '''AutoNumber''' checkbox located on the top left hand corner of the '''Create Extensions''' page. ''
 
 
# Click on the '''CREATE''' button when all the extension information you want to create is entered. The system responds with a message indicating the results of adding the new extension(s). You should see a “'''SUCCESS'''” message.
 
# If there is an error, you will see an “'''ERROR'''” indicated under the Results field. An error is typically due to an extension number that is being duplicated (already existing in the system). Make the necessary adjustments to correct the error then click the '''CREATE''' button.
 
# Click on the button, to save the changes.
 
# Select the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
'''Search Tab'''
 
 
This tab allows the user to search the extensions for keywords in the fields: Class of Service, Departments, Name, Numbers, CID Names, CID Numbers, Email, or Status .This section describes in detail how to search for existing extensions.
 
 
 
The following table describes the types of search parameters the system will perform.
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/Fields'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Class of Service'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the class of service that is assigned to the extension(s).
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Departments'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the department that is assigned to the extension(s).
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Names'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the name of the user assigned to the extension(s).
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Numbers'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the extension number.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''CID Names'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The caller ID name that is associated with the extension(s).
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''CID Numbers'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the caller ID number that is associated with the extension(s).
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Emails'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Email address that is associated with the extension(s).
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Status'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the status of the extension(s).
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Match Search Filter'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Exact'''indicates that you want the search to match exactly as the search criteria that is entered.
 
 
'''Partial'''indicates that you want to partially match the search criteria entered.
 
 
|}
 
==== Search Extension ====
 
This section describes how to search for extensions.
 
 
'''''STEPS:'''''
 
 
# From the '''Extensions''' page, click the '''Search Tab'''. The list of extensions that are in the system appears with search options at the top section of the page.
 
# Click the drop-down arrow icon next to the '''Class of Service''' list.
 
 
Select the desired '''search criteria''' then enter the parameters in the box to the right of the list then click the '''Search''' button. If the system finds any extensions matching your search parameter, it will display the information in the extensions window.
 
 
''If the field is left blank, the system will bring all the extensions.''
 
 
=== View Tab (Extensions) ===
 
This tab allows the user to sort the display of extensions by Phone Model. Once sorted, phone key settings can be mass edited for phones of the same model. This section describes in detail how to view existing extensions.
 
 
 
==== Edit or View Extension ====
 
This section describes in detail how to view or edit extension details.
 
 
'''''STEPS:'''''
 
 
# Navigate to the '''Destinations''''''Extensions''' page.
 
# Select the or the icon to the right of the extension name you want to view or edit. The pencil edits the PBX settings and the pencil with the handset behind it edits the Phone settings.
 
# The '''Edit Extensions''' page displays with setting details for the extension.
 
# Make the necessary changes to the extension.
 
# Click on the button to save the changes.
 
# Click the '''Apply Changes''' link located at the right hand corner of the top of the page, to commit the changes to the database.
 
 
''You can edit multiple extensions by selecting (placing a checkmark in the box next to extension name). Only the fields being changed (that is common for all extensions selected) will be modifiedi.e. Status or call group, etc.). ''
 
 
''Another shortcut that the system provides you is the '''Previous''' and '''Next''' button located on the top left corner of the '''Edit Extension''' page. Use these buttons to navigate backward or forward to find the extensions you want to view or modify.''
 
 
==== Mass Edit PBX Extension Settings ====
 
This section describes in detail how to view or edit extension details.
 
 
'''''STEPS:'''''
 
 
# From the '''Destinations''''''Extensions''' page, click on the '''View''' tab. A list of extensions appears.
 
 
''You can sort the list by phone model by selecting (placing a checkmark) the''' Phone Model & Settings''' option located in the top left hand corner of the screen. If you are using this method, you can also Mass Edit Phone Key settings. See the section below for steps.''
 
 
# Select (place a checkmark) in the box next to the extension name(s) you want to view or edit.
 
# Click on the '''Edit PBX Settings''' button. The extension details page appears. On the top left corner of the screen, you will see the extension numbers that you are viewing or editing.
 
# Make the necessary changes to the extension settings then click on the button to save the changes.
 
# Click the '''Apply Changes''' link located at the right hand corner of the top of the page, to commit the changes to the database.
 
 
==== Mass Edit Phone Key Settings ====
 
This section of the Administration Guide describes how to mass edit the key settings for extensions using the same phone model.
 
 
 
'''''STEPS:'''''
 
 
# From the '''Destinations''''''Extensions''' page, click on the '''View '''tab.
 
# Select the '''Phone Models and Settings''' option at the top left hand corner of the list.
 
# The system will display a list of the extensions in a grouping of phone types. Select the group of phones you want to edit. A listing of all the extensions in the phone group will appear.
 
# Select the box next to the name of the extensions you want to update or click on box next to the '''Name''' field at the top of the column to select all the extensions.
 
# Click the '''Edit Phone Settings''' button. The system will take you to the '''Key Settings''' page for the phones. At the top of the page you will see a list of all the extensions that you are updating.
 
# By default, the '''Only Save Changed Fields''' option Is selected, de-select if needed.
 
# Once all the changes are made, select the '''Save and Restart''' '''Phone''' button to save changes and reboot the phones so they can pull down their updated configuration file.
 
 
==== Delete Extension ====
 
This section describes in detail how to delete existing extensions.
 
 
'''''STEPS:'''''
 
 
# Navigate to the '''Destinations''''''Extensions''' page
 
# Select the icon to the right of the extension name you want to Delete
 
# The extension is deleted and a confirmation message will appear. Click '''OK''' on the message window.
 
# The system returns you to the '''Extensions''' page. The extension that was just deleted will no longer appear on the list of extensions.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
 
==== Delete Multiple Extension ====
 
This section describes in detail how to delete multiple extensions.
 
 
'''''STEPS:'''''
 
 
# Navigate to the '''Destinations''''''Extensions''' page
 
# Select (place a checkmark) in the boxes next to the extension name(s) you want to delete.
 
# Click on the Delete All button. The selected extension will be removed from the list and deleted from the database.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
 
=== Extensions - General Settings Section ===
 
Once the extensions have been added to the database, you can edit the settings for each of the extensions.
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/Fields'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Name'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Name of the user associated with the extensions being created
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Number'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Extension number for this person or department. This must be 3 to 4 digits in length
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Email'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Email address for the person assigned to the extension. This will allow the system to forward email messages to the address of the person at the extension when properly configured.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Status'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Active''' = currently in use
 
 
'''Disabled''' = currently not in use
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Class of Service'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the service type for the extension. When initially created, the PBX will set this to the COS you have definined as the system default class of service on the PBX SetupGeneral Page
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''PIN'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the number used to access the extensions voicemail and can be between 1 and 6 digits long. The default setting is for the PIN to be the extension number. Be sure to instruct users to change the PIN to avoid unauthorized use.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Ring Time'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the time in seconds that a call will ring before it is considered unanswered. Ring time must be between 1 and 100 seconds in length.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Call Group'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This number assigns this extension to a group with a similar purpose (e.g., Sales or Customer Service). Multiple call groups can be assigned to each extension by putting a comma between the group numbers. The call groups also define which Pickup Groups can answer calls to this extension.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Pickup Group'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This number should match any Call Group number entered on an extension. It defines the Call Group Numbers this extension can pickup remotely by pressing 99.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Apply Schedule'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| When an extension is created, a schedule destination is created automatically. This schedule is not activated until the Apply Schedule box is selected. When it is selected, all calls sent directly to this extension must first pass through the extension’s schedule and will be routed accordingly. Extension schedules will appear with the name of the extension (e.g., Extension 123 would appear as “ext_123”). ''(See the Schedules section of this guide for more information.)''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''CID Override'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If enabled, the user will be able to override the Caller ID settings. When the user places a call, the original assigned CID will be bypassed and the name and number will that is entered in the CID Name and Number fields will be sent instead. Always check with your provider that CID override is allowed before configuring.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''CID Name'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If the CID Override parameter is enabled, this is the Caller ID name that will be seen by the recipient when an outbound call is placed. Always check with your provider that CID override is allowed before configuring.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''CID Number'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If the CID Override parameter is enabled, this is the Caller ID number that will be seen by the recipient when an outbound call is placed. Always check with your provider that CID override is allowed before configuring.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Detect Fax'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If checked, calls from an Analog or T1/PRI card that route direct to this extension will spend a period of time (Defined under PBX SetupGeneral) checking if the call is a fax. During this time, the PBX holds the call; if fax tone is detected, the call will be passed along to the destination defined for Route Fax To, otherwise it will pass the call to the extension after the detection time has expired.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Route Fax To'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Define where calls will be routed if fax tone is detected.
 
 
|}
 
<center>'''Table 17General Extension Settings and Descriptions'''</center>
 
 
 
=== Extensions - Forward Settings Section ===
 
The extensions forwarding settings are made to be very user friendly. The settings may be modified from the Smart Personal Console, changed from your telephone extension, or changed remotely from any telephone (including cell phones), using the touch-tone key pad.
 
 
 
Forward settings routes calls to a different destination. These settings can be:
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/Fields'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Unconditional'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Always route calls to a specific destination.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Busy'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Route calls to a specific destination when the extension is in use or do not disturb is enabled.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''No Answer'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Route calls to a specific destination when a call is not answered in the defined Ring Time
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Unavailable'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Route calls to a specific destination when a phone is turned off, is not registered with the system, or has reached its call limit (as set in the IPitomy IP PBX).
 
 
|}
 
<center>'''Table 18Extension Forward Settings and Descriptions'''</center>
 
 
 
==== Enable/Disable Forward Settings ====
 
The following outlines steps to enable or disable forward settings:
 
 
'''''STEPS:'''''
 
 
# Pick the setting to be modifiedUnconditional, Busy, No Answer or Unavailable.
 
# Select '''Enabled''' or '''Disabled'''. Disabled turns the forward setting off. Enabled turns the forward setting on.
 
# Select either Phone Number or Destination. Phone Number allows you to enter the digits you want dialed, like a PSTN number. Destination will bring up the standard dropdown list of destinations in the system; Extensions, Groups, etc.
 
# Enter the Phone Number or select the Destination you would like the PBX to route to when meeting the forwarding requirements.
 
# Click button to save the changes. The system returns you to the '''Edit Extensions''' page.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
==== Change Unconditional Forwarding via Keypad ====
 
'''''STEPS:'''''
 
 
Only unconditional forwarding can be changed from a touch-tone keypad. Enter the following code to set the unconditional forwarding setting.
 
 
# Dial '''<nowiki>*90</nowiki>''' to '''disable''' forwarding.
 
# Dial '''<nowiki>*91</nowiki>''' to '''enable''' forwarding.
 
# Dial '''<nowiki>*92</nowiki>''' to '''set''' the forwarding number.
 
 
==== Change Unconditional Forwarding via PC ====
 
The following outlines the steps for the end user to change the extension forwarding setting from a PC using the Smart Personal Console. The administrator will need to have enabled Allow User to control Forwarding under the extensions calling permissions.
 
 
'''''STEPS:'''''
 
 
# Browse the internet to the '''Smart Personal Console''' page.
 
# Login.
 
# Click the link to access the forwarding page.
 
# Enable/Disable the desired forwarding setting.
 
# Select either Phone Number or Destination. Phone Number allows you to enter the digits you want dialed, like a PSTN number. Destination will bring up the standard dropdown list of destinations in the system; Extensions, Groups, etc.
 
# Enter the Phone Number or select the Destination you would like the PBX to route to when meeting the forwarding requirements.
 
# Click button to save the changes
 
 
==== Change Forwarding Number While Away from an Extension ====
 
Only unconditional forwarding can be changed from a touch-tone keypad.
 
 
'''''STEPS:'''''
 
 
# Call into the '''Automated Attendant''' (menu).
 
# Select the touch-tone digit that routes to the Forwarding Gateway.
 
# The system will prompt for an '''Extension Number''' and '''Password'''.
 
# The system will indicate if extension forwarding is '''Enabled''' or '''Disabled'''.
 
# Pressing “'''1'''” toggles between Enabled and Disabled.
 
# Pressing “'''2'''” allows the forwarding destination to be modified.
 
 
=== Extensions - Advanced Settings ===
 
==== Extensions - Network Settings Section ====
 
Network settings automatically register in the extension through the system. These settings represent registration and identification information. The system (extension) defaults should not be changed without advanced knowledge of the behaviors of the particular settings.
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/Fields'''
 
| colspan="2"  style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''SIP Password'''
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Password for the user to access IP PBX web-based administration system. Use a combination of uppercase letters, lowercase letters, and numbers.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Generate'''
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If clicked, the system will automatically generate a password for the extension.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Password Strength'''
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This color code bar indicates the '''strength of the password''' being assigned for the extension. The strengths are represented with the following colors:
 
 
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Location'''
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This allows the user to tell the PBX whether to expect this extension to register as a local extension (LAN) or as a remote extension (WAN).
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''NAT'''
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: This setting should be ENABLED (checked) unless otherwise instructed. Please contact an IPitomy’s Technical Support Group for assistance or more information.'''
 
 
|}
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''HOST'''
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: This should be set to DYNAMIC unless otherwise instructed. Please contact IPitomy’s Technical Support Group for assistance.'''
 
 
|}
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Phone Type'''
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The phone type is a drop down list for selecting which IP phone hardware is being used on the extension. IPitomy supports Aastra<sup></sup> phones as well as our own IP550 and IP120 phones, and will be adding additional phone types in the future. When the phone type is selected, another configuration option is available to program the button mapping of each telephone model. The IPitomy IP PBX supports a variety of pre-programmed buttons like BLF, park, voicemail, as well as custom configurable speed dial buttons. Each phone can be configured for its own unique set of buttons.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Phone MAC'''
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| All of the IP phones have a MAC Address. The MAC ID identifies the piece of equipment for configuration. The auto configuration features of IPitomy rely on the MAC address to load the proper configuration files into the telephone when changes are made in the Web-based interface. The configuration files are stored on the IPitomy IP PBX and used when the phone powers back on after a power down cycle. If the configuration files have been updated when the phone powers back on, a new configuration is loaded into the phone. When the new configuration file is loaded, manual settings on the phone take priority and will be kept intact during the upgrade. Note that at this time only Aastra<sup></sup> phones require and utilize the MAC address in the phone settings.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Qualify'''
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the interval of time between checking registration for the phone. Default is set to 8000 and should not be changed unless instructed by an IPitomy representative.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''DTMF Mode'''
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is where you set what kind of DTMF signaling the extension will use. The dropdown lists options are:
 
 
* rfc2833 (recommended in the HD Phone models)
 
* auto
 
* info (recommended in the IPitomy legacy phone models IP120 & IP550)
 
* inband
 
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''User Type'''
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is defaulted to '''Friend''' and should not be changed unless instructed to do so by an IPitomy representative.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Call Limit'''
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the number of concurrent calls allowable at an extension. The Call Limit selected must be between '''1 '''and '''99'''. Default is set to '''4'''. It needs to be above '''0''' for BLF keys to function.
 
| style="border-top:none;border-bottom:none;border-left:0.0069in solid #0000ff;border-right:none;padding:0in;"|
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Can Reinvite'''
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This parameter allows a device to reconnect calls midstream.
 
 
* '''YES''' = if the phone type allows the re-invite feature
 
* '''NO''' = if the phone type does not allow the re-invite feature
 
* '''N/A''' = accepts the system wide default defined in the System Setup section of the Administration System. If the default setting is acceptable and works within your business, we recommend leaving the parameter set to N/A.
 
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Insecure'''
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This parameter allows you to specify how to handle connections with peers. Explanation of the different options available on the drop-down list are:
 
 
* '''PORT''' = Ignore the port number where authentication came from.
 
* '''INVITE''' = Do not require the initial invite to authenticate.
 
* '''PORT.INVITE''' = Do not require initial invite to authenticate and ignore the port where the request came from.
 
* '''YES'''To match a peer based by IP Address only and not the port.
 
* '''VERY'''To allow registered hosts to call without re-authenticating. This is the default setting.
 
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Music On Hold'''
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This setting allows the user to select a different Music On Hold playlist for their extension then the system default playlist.
 
 
|}
 
<center>'''Table 19Extensions Advanced Networking Settings and Descriptions'''</center>
 
 
 
===== Edit Extensions - Network Settings =====
 
'''''STEPS:'''''
 
 
# From the '''Edit Extensions''' page, locate the extension that you want to update. Click the (edit extensions) icon to the right of the name.
 
 
''You can also '''edit multiple''' extensions by selecting (placing a checkmark) in the boxes to the left of the extensions you want to update. Click the Edit PBX Settings button located at the top right hand corner of the list.You will see the extensions that are currently being updated. Make sure that the “'''Only save the changed field'''s” box is selected.''
 
 
# The '''Extension Details''' page appears. Select the link to open the '''Advanced Settings''' page.
 
# Make the necessary changes in the '''Network Settings''' section of the page.
 
# Click button to save the changes. The system returns you to the '''Edit Extensions''' page.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
==== Extensions - Voicemail Settings Section ====
 
These settings manage voicemail messaging and routing. Mailboxes created when the extension is built can either be edited on the Advanded section of the extension or on the Voicemail section under Destinations.
 
 
 
This table describes the voicemail setting options for each extension.
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/Fields'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Mailbox'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the number associated with the extension.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Attach to Email'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Select to enclose the message received in a notification e-mail as an attachment to the email address entered for the extension. An audio file (.Wav) will be the attachment. This requires for Unified Messaging to be configured on the PBX.
 
 
'''YES''' = attach message to email.
 
 
'''NO''' =do not attach message to email.
 
 
'''N/A''' = accepts the system wide default defined under PBX SetupVoicemail. If the default setting is acceptable and works within your business, we recommend leaving the parameter set to N/A.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Delete After Emailing'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Delete the voicemail after it has been emailed to the email address provided for the extension in General Settings.
 
 
'''YES''' = delete message after emailing.
 
 
'''NO''' = do not delete message after emailing.
 
 
'''N/A''' = accepts the system wide default defined under PBX SetupVoicemail. If the default setting is acceptable and works within your business, we recommend leaving the parameter set to N/A.
 
 
'''Note: This option should not be enabled with turn old after emailing. If you enable both, the message will not be emailed but it will be deleted.'''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Turn Old After Emailing'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| After emailing, the system moves the voicemail message to the Old folder.
 
 
'''YES''' = will move message to Old messages folder after emailing.
 
 
'''NO''' = messages will not be moved after emailing.
 
 
'''Note: This option should not be enabled with delete after emailing. If you enable both, the message will not be emailed but it will be deleted.'''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Say Caller ID'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| State Caller ID prior to playback of the message.
 
 
'''YES''' = play caller id prior to message content.
 
 
'''NO''' = do not play caller id prior to message content.
 
 
'''N/A''' = accepts the system wide default defined under PBX SetupVoicemail. If the default setting is acceptable and works within your business, we recommend leaving the parameter set to N/A.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow Review'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Allow callers to review a message after they have recorded it.
 
 
'''YES''' = give callers leaving messages the option to review and rerecord the message they are leaving.
 
 
'''NO''' = do not give callers the option to rerecord.
 
 
'''N/A''' = accepts the system wide default defined under PBX SetupVoicemail. If the default setting is acceptable and works within your business, we recommend leaving the parameter set to N/A.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow Operator'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Allow pressing “0” during the voicemail greeting to reach the system-wide operator.
 
 
'''YES''' = allow dialing 0 from mailbox.
 
 
'''NO''' = disallow dialing 0 from mailbox.
 
 
'''N/A''' = accepts the system wide default defined under PBX SetupVoicemail. If the default setting is acceptable and works within your business, we recommend leaving the parameter set to N/A.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Play Envelope Message'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Play the time of call prior to the message.
 
 
'''YES''' = enabled.
 
 
'''NO''' = disabled.
 
 
'''N/A''' = accepts the system wide default defined under PBX SetupVoicemail. If the default setting is acceptable and works within your business, we recommend leaving the parameter set to N/A.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Auto Delete Voicemail In'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Define the number of days in which voicemail messages are to be automatically deleted from a mailbox. If this is set to “'''0'''” (zero) the voicemail message will never expire.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow Dial Out Access'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This allows the ‘Dial Out’ feature when a user is listening to their voicemail.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Exclude from Directory'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This indicates whether to exclude this extension from the directory.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Mailbox Operator'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If a caller presses “'''0'''” (zero) while listening to your mailbox greeting, the caller will be routed to this destination. Also, this is where a user will be sent if he dials ”0” from this extension. '''Set this to None to use the system default''' '''which is set under PBX SetupGeneral.'''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Mailbox Exit Destination'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The Mailbox Exit Destination is where the system will route a caller who presses '''<nowiki>#</nowiki>''' when they finish leaving a voicemail message. '''Setting this to None will use the system default, which is set under PBX SetupGeneral.'''
 
 
|}
 
<center>'''Table 20Voice Mail Settings and Descriptions'''</center>
 
 
 
===== Edit Voicemail Settings =====
 
The following outlines the steps to set voicemail parameters.
 
 
'''''STEPS:'''''
 
 
# From the '''Edit Extensions''' page, locate the extension that you want to update. Click the (edit extensions) icon to the right of the name.
 
 
''You can also '''edit multiple''' extensions by selecting (placing a checkmark) in the boxes to the left of the extensions you want to update. Click the Edit PBX Settings button located at the top right hand corner of the list.You will see the extensions that are currently being updated. Make sure that the “'''Only save the changed field'''s” box is selected.''
 
 
# The '''Extension Detail '''page appears. Select the link to open the '''Advanced Settings''' page.
 
# Make the necessary changes in the '''Voicemail Settings''' section of the page.
 
# Click button to save the changes. The system returns you to the '''Edit Extensions''' page.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
==== Extensions - Allow CODECs Section ====
 
These transmission speeds are configured by the service provider and designed to automatically register in the extension through the system.
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/Fields'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''CODEC Permissions (Allow CODECs)'''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Allows the administrator to define which codec the extension should use, and specify a priority from top down.
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: Please contact IPitomy’s Technical Support Group for assistance if you feel you need to change these settings.'''
 
 
|}
 
 
 
|}
 
===== Edit CODEC Settings =====
 
The following outlines the steps to set CODECs parameters.
 
 
'''''STEPS:'''''
 
 
# From the '''Edit Extensions''' page, locate the extension that you want to update. Click the (edit extensions) icon to the right of the name.
 
 
''You can also '''edit multiple''' extensions by selecting (placing a checkmark) in the boxes to the left of the extensions you want to update. Click the Edit PBX Settings button located at the top right hand corner of the list.You will see the extensions that are currently being updated. Make sure that the “'''Only save the changed field'''s” box is selected.''
 
 
# The '''Extension Detail''' page appears. Select the link to open the '''Advanced Settings''' page.
 
# Make the necessary changes in the '''Allow CODECs Settings''' section of the page. Clicking Up or Down when highlighting a codec will allow you to raise or lower its usage priority.
 
# Click button to save the changes. The system returns you to the '''Edit Extensions''' page.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
==== Extensions Calling Permissions Section ====
 
Calling permissions define the types of calls that can be sent and received from an extension and the call actions this extension can take. For example, you may want to limit who has the ability to monitor another extension.
 
 
 
The following table describes the settings for an extension’s calling permissions.
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/Fields'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow User to Control Forwarding'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If '''Enabled''' (checked), this allows the user to modify their forwarding and schedule settings when they log into the Smart Personal Console user interface.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow User to Control Follow-Me'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If '''Enabled''' (checked), this allows the user to modify their Follow-Me settings when they log into the Smart Personal Console user interface.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow User to Control Phone Key Settings'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If '''Enabled''' (checked), this allows the user to modify their Phone Key settings when they log into the Smart Personal Console user interface.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Internal Calls'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If '''Enabled''' (checked), this permits calls made from internal extensions.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow Incoming Intercom Paging'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If '''Enabled''' (checked), this permits a page to be heard through this extension.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow Outgoing Intercom Paging'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If '''Enabled''' (checked), this permits a page to be made through this extension.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow User to Forward Calls'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If '''Enabled''' (checked), this permits an extension to forward a call or voicemail message to another destination on the system.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow User to Record Calls'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If '''Enabled''' (checked), this permits the extension to record phone conversations.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow user to Listen to Others’ Calls'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If '''Enabled''' (checked), this allows the user to listen to other user’s phone conversations.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow User to Whisper'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If '''Enabled''' (checked), this allows the user to whisper to another user during a phone conversation. Whisper is similar to Listen but you can coach and only the person at the extension can hear.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow Others to Whisper'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If '''Enabled''' (checked), other extensions can Whisper to your extensions calls
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow Others to Listen'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If '''Enabled''' (checked), other extensions can Listen to your extensions calls
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow Others to Record this User’s Calls'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If '''Enabled''' (checked), other extensions can Record calls at your extension
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow Call Park'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If '''Enabled''' (checked), this permits extension to park a call.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Is Operator'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If '''Enabled''' (checked), the extension is designated as an operator. Being an operator allows the extension to control Day/Night mode overrides.
 
 
|}
 
===== Add/Edit Calling Permissions =====
 
The following outlines the steps to set calling permissions for extensions.'''''STEPS:'''''
 
 
# From the '''Edit Extensions''' page, locate the extension that you want to update. Click the (edit extensions) icon to the right of the name.
 
 
''You can also '''edit multiple''' extensions by selecting (placing a checkmark) in the boxes to the left of the extensions you want to update. Click the Edit PBX Settings button located at the top right hand corner of the list.You will see the extensions that are currently being updated. Make sure that the “'''Only save the changed field'''s” box is selected.''
 
 
# The '''Extension Detail''' page appears. Select the link to open the '''Advanced Settings''' page.
 
# Make the necessary changes in the '''Calling Permissions''' section of the page.
 
# Click button to save the changes. The system returns you to the '''Edit Extensions''' page.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
==== Extensions - Follow-Me Section ====
 
The Follow Me feature allows the PBX to try and find a user by calling pre-configured numbers, simultaneously or in sequence of priority. Once answered, the called party is given the option to accept or reject the call. If the call is rejected, or not answered at all, the call will return to the PBX allowing the caller to leave a Voice Mail message.
 
 
 
From this window it is easy to configure numbers to be dialed by the system in order to find the user. You can adjust the Name, Number (Number to be dialed), Type of Device that is being called, Rings to wait for an answer, and you can ''weight'' the priority from 1-20 (20 being lowest 1 being highest) to define search order.
 
 
The Use radio box allows you to easily turn on and off numbers to be dialed. Since the SPC can be accessed via remote management, this allows the users to modify and create these lists from remote locations easily. The following table details the parameters and descriptions necessary to configure the Follow-Me feature.
 
 
The system also allows you to record your own Prompts (recordings) under '''PBX''' '''Setup''''''Prompts''', and then use those prompts as custom messages for FollowMe feature.
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/Fields'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Play the Incoming Message to Caller before Starting Search =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| When '''Enabled''' (checked), the system plays the Status Prompt to the caller.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Record the Caller’s Name and Play it to You =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| When '''Enabled''' (checked), the caller will be asked to record their name, and will announce that recorded name prior to prompting the called party to accept or reject the call.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Play the Unreachable Message if You Could Not Be Found =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| When '''Enabled''' (checked), this will play the Sorry Prompt if the call is not answered, otherwise it goes right to the voicemail greeting.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Number of Seconds to Total Search Time so Caller Has Time to Listen & Record =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This allows you to configure how many seconds the system will spend searching for the called party. Default is 12 seconds.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Call From Prompt =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This plays when '''Record the Caller’s Name and Play it to You''' is '''enabled '''(checked). The system default message is '''“Incoming Call From”''' followed by the recording the caller made of their name.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== No Recording Prompt =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This plays when '''Record the Caller’s Name and Play it to You''' is '''disabled''' (not checked). The system default message of '''''“You have an incoming call”''''' followed by the Options Prompt.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Options Prompt =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This plays after you have answered the call and prompts you to press either “'''1'''” to '''accept''' the call or “'''2'''” to '''reject''' the call. The system default message can be changed, but the options remain the same.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Please Hold Prompt =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This plays to the caller alerting them that the system is going to find the user they are trying to reach. The system default message of '''''“Please hold while I try to locate the person you are calling”''''' will play during the search process.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Status Prompt =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This plays the system default message of '''''“The person you are calling is not at their desk, I will try to locate them for you”'''''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Sorry Prompt =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This plays if the person could not be reached or they reject the call. The system default message of '''''“I’m sorry, but I was unable to locate the person you were calling”'''.''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Music On Hold =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This allows you to specify a particular Music On Hold playlist to play to the caller during the search process. The system default Music on Hold (set at PBX SetupMusic on Hold) will play when this parameter is set to system default.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Numbers =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If selected (checked), the Follow Me feature will try to either simultaneously or in sequence of priority to try and locate you by using this call list.
 
 
|}
 
===== Add/Edit Follow Me Settings =====
 
The following outlines the steps to set calling permissions for extensions.
 
 
'''''STEPS:'''''
 
 
# From the '''Edit Extensions''' page, locate the extension that you want to update. Click the (edit extensions) icon to the right of the name.
 
# The '''Extension Detail''' page appears. Select the link to open the '''Advanced Settings''' page.
 
# Click on the '''Numbers and Settings''' button under the '''Follow-Me''' section of the '''Advanced''' page.
 
# The '''Administrator ViewFollow-Me Settings/Extensions''' window appears.
 
# Make the necessary changes in the '''Follow-Me''' parameters. Click on the '''SAVE''' button to save the changes to the Follow-Me settings. A message confirming the changes will appear.
 
# Click the '''EXIT''' button to close the window.
 
# Click button to save the changes. The system returns you to the '''Edit Extensions''' page.
 
# Click the '''Apply Changes''' link located at the right hand corner of the top of the page, to commit the changes to the database.
 
 
'''Provisioning - Auto-Discovery Tab'''
 
 
This network discovery tool will automatically detect new devices that have been added to the network. This feature helps identify phones and other devices connected to the network and allow you to configure networked phones. The IP PBX system provides you with the option to either scan the network, or if a scan has been done recently, you could select No Scan to save time.
 
 
 
==== Start Auto-Discovery Scan ====
 
This section describes how to start the Auto-Discovery scan for active devices on the network.
 
 
'''''STEPS:'''''
 
 
# From the '''Destination''''''Extensions''' page, click the '''Auto-Discovery Tab'''.
 
# Select to either Scan or Not Scan the network and an Alert message indicating that the system is scanning the network for active devices appears.
 
# Once the scanning process is complete, the system will display a list of active devices and assigned values such as IP Address, Device Type, Status, etc. Devices that appear on this list may be selected for editing. By default, the PBX will only display IPitomy and Aastra devices. Filter options can be modified to change display other devices.
 
 
''If you click the refresh-view more than once within a short time period, the network is not rescanning. The minimum time period allowed between scans is indicated under the Advanced Settings (Min Refresh Interval).The network is only scanned for new information when you click REFRESH. Both REFRESH and FILTER ONLY apply whatever filters you have chosen to the displayed list.''
 
 
==== List of Devices & Extensions ====
 
The list of discovered network devices comes from two sources:
 
 
* Network
 
* PBX Database
 
 
The following table describes the status of devices that will appear once an Auto-Discovery scan is completed.
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/ Fields'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Assigned =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This field indicates that extension that is assigned to the device (phones). Clicking on the box to the left of this field allows you to select it for editing.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Device =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The Device column lists info about the device. Database info is preferred, so if a device is set to a certain phone type in the database, this is listed instead of the actual device type.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Status =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the status of the device. If the status field is blank, this indicates that the device was not found on the network.
 
 
'''''NOTE:''' Phones that are in the process of restarting, turned-off, or operating on a different network during a network scan will not be in an “'''Online'''” status.''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Hovering the mouse over this icon will provide device information. See '''Figure 43''' for an example of the data that can be viewed.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== MAC Address =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the MAC Address assigned to the device.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== IP Address =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the IP Address assigned to the device.
 
 
|}
 
==== Device Information ====
 
To view detail information for a specific device, hover your cursor over the information icon to obtain details about the network device or phone. This can be an important source of information about which phones are available for live configuration.
 
 
 
==== Edit Selected Tab ====
 
The IP PBX system offers many ways to configure devices. This section describes an optional method using the Auto-Discovery feature.
 
 
 
The following table describes the fields and functions available on the Edit Selected Tab of the Auto-Discovery page:
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Fields'''
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Commands Phone?'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Create =====
 
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Create new extensions for selected phones. You can upload extension details in a file or manually enter information.
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>NO</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Assign =====
 
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Assign existing extensions to selected phones.
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>NO</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Unassign =====
 
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Removes the configuration file for the phone and all association between the extension and the phone.
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>NO</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Unassign & Default =====
 
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Same as Unassign but also sends a Factory Default instruction to the phone.
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>YES</center>
 
 
|}
 
===== Create, Assign and Configure Phone =====
 
The following outlines steps to create, assign and configure a device.
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:none;border-right:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT:''' '''This assumes that the phones are in a FACTORY DEFAULTED state.'''
 
 
'''IPitomy recommends using the CSV upload file and the IP550 phone type which will help to simplify the setup and auto configuration process.'''
 
 
|}
 
'''''STEPS:'''''
 
 
# From the '''Extensions''''''Destinations''''''Auto-Discovery '''page, click the '''Edit Selected '''tab.
 
# Place a check mark next to the phones you wish to use when creating the extensions
 
# Click the '''Create''' button.
 
# Enter the new extension information. The MAC addresses of the selected phones will be populated so you have a reference as to what phones you are creating the extensions for.
 
# Click the “'''Create'''” button. If successful, Click “'''Return to Extensions'''”
 
# Click the '''Apply Changes''' link located at the right hand corner of the top of the page, to commit the changes to the database.
 
# Click the “'''Auto-Discovery'''” button and you will note the newly created extensions are now assigned to the phones that were checked.
 
# Check the boxes next to the phones that you just created extensions for.
 
# Click the Commands Tab.
 
# Click on the '''Configure & Restart''' button to provision the phones.
 
 
==== View Settings Tab ====
 
Filtering does not change how the network scanning is performed. It only limits the list of items displayed. This means that if you only want to change filters it is not necessary to re-scan the network. All of the network information from the last network scan is retained and used by filters.
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/Fields'''
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Commands Phone'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Select All, None, Invert =====
 
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Check or uncheck multiple checkboxes with the click of a button.
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>NO</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Refresh =====
 
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Scan the network for devices. Scanning is done using the settings in Advanced Scan Settings. The scan results displayed depend on the active filters,controlled via Advanced Filter Settings.
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>NO</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Filter Only =====
 
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Displays results of the last network scan after applying the filters set in Advanced Filter Settings.
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>NO</center>
 
 
|}
 
===== Advanced Filter Settings =====
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/Fields'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Sort Order =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This allows you to set what order items are listed. Hover your cursor over the help icon next to the Sort Order fields for options.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Hide =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Allows you to hide different status types from view.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Filter Patterns =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Allows you to either enter a partial MAC or IP here. The only system criterion is that the pattern must match from the first character onward. i.e. “000D” would match “000DE” but not “A000DE”.
 
 
Full Regular Expression Matching is supported when you enclose your search pattern in double quotes. Some Examples are:
 
 
* Pattern 1.2.3 = ^1\.2\.3
 
* Pattern “1\.2\.3.*” = 1\.2\.3.*
 
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Filter by Type =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| You can select multiple device types to filter by. Auto-Discovery is aware of MAC address ranges used by many popular networked devices. Although this is not the only way Auto-Discovery identifies devices, this allows the tool to identify and filter devices by type.
 
 
''Only IPitomy devices and Aastra phones are shown by default because they are set in the Filter by Type.''
 
 
|}
 
===== Advanced Scan Settings =====
 
Changes to Scan Settings are kept when you click the GUI ‘Refresh’ button. Clicking on your browser’s refresh button will discard changes. For the most part these settings can remain unchanged and all will function as needed.
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/Fields'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Min Refresh Interval =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Minimum number of seconds required between fresh network scans. If you attempt to scan the network more often than this you only get results stored from a previous scan.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Maximum wait =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Maximum number of seconds to wait for all packets to return.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Packet Count =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Number of packets to send
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== TX Interval =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Transmission interval between packets. Only meaningful when Packet Count is greater than 1. Minimum allowed value is 0.2
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Batch Size =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <nowiki>Divide scanning range into batch jobs. Jobs are run sequentially. Each job will have at most <Batch Size> pings running in parallel at a time. The special value 255 means run all pings as one big job.</nowiki>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Network =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Network address with last octet reserved for From and To range. Example: 192.168.1.x
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== From =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Start number for last octet of network address.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== To =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| End number for last octet of network address.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Send Wakeup ping before Survey Ping if… =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Some devices are slow to respond to the first ping they receive but have faster response times afterwards.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Port 80 Ping Wait =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Maximum seconds to wait for basic phone web interface to signal that it is alive. Rarely used.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Command Wait =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Maximum seconds to wait for most commands.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== User and Password =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Phone’s Web User Name & Password may have to be specified if the phone is not using factory default settings for these items. When these fields are blank Auto-Discovery uses default settings.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Factory Default Wait =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Maximum seconds to wait for the phone to signal completion of a Factory Default.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Reset =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The ‘Reset’ button will return all Scan Settings to original default values.
 
 
|}
 
==== Commands Tab ====
 
The IP PBX system offers many ways to configure devices. This section describes an optional method using the use Auto-Discovery feature.
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/ Fields'''</center>
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Commands Phone?'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Factory Default =====
 
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Sends a Factory Default and restarts the phone.
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>YES</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Restart =====
 
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Sends a Restart instruction to the phone.
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>YES</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Configure & Restart =====
 
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Instructs phone to set TFTP server to the Server IP specified under Advanced Settings. Then the phone is commanded to restart, which will result in pulling down configuration files and firmware files if there are updated ones present.
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>YES</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Assign, Configure & Restart =====
 
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Combines the functions of the Assign button with the Configure & Restart button.
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>YES</center>
 
 
|}
 
===== Factory Default Phone =====
 
'''''STEPS:'''''
 
 
# From the '''Extensions''''''Destinations '''page, click the '''Auto-Discovery Tab'''.
 
# Click the “'''Auto-Discovery'''” button, choosing to scan or not scan the network as needed.
 
# Click (placing a checkmark) on the boxes next to phones you wish to default.
 
# From the '''Auto-Discovery''' page, click on the '''Command''' tab. Click the “'''Factory Default'''” button. Wait long enough for the phones to default and restart. This could be anywhere from 30 seconds to 2 minutes for each phone, depending on the model. The phones will set themselves back to factory default and reboot during this period.
 
 
===== Troubleshooting Network Scanning Problems =====
 
Scan settings have been configured to work in a standard one subnet network environment. More complicated environments may require further tuning. The most useful setting is ‘Maximum wait’. However noisy environments will require increasing the packet Count and TX interval.
 
 
 
'''''STEPS:'''''
 
 
To tune scanning for your network:
 
 
# From the '''Extensions''''''Destination''''''Auto-Discovery''' page, click on '''Advanced Scan Settings''' link.
 
# Increase the ‘'''Maximum Wait'''’ setting by a few seconds.
 
# Click the GUI ‘'''Refresh'''’ button.
 
 
''More specific tuning will require knowledge of your network and diagnostic tools like Ping.Phones that are in the process of restarting, turned-off, or operating on a different network during a network scan will not be in an “'''Online'''” status.''
 
 
===== Auto Provisioning Phone Settings from Actual Device =====
 
The remainder of the configuration is done via the Phone interface, and will only work with IPitomy phones.
 
 
 
'''''STEPS:'''''
 
 
# Create an extension, setting the Device to either IP550 or IP120, depending on what IPitomy phone you intend to register to the extension.
 
 
 
{| style="border-spacing:0;"
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''IMPORTANT: To configure the phone using the auto provisioning, make sure that the “Auto-Provisioning” parameter is RUNNING. This can be done in PBX SetupGeneral option of the system.'''
 
 
|}
 
# From your phone, select the Menu button to start Auto-Provisioning then select '''Option 7: SIP Settings '''(you can do this without using the scroll keys by just pressing Menu then 7).
 
# It will prompt you for the '''Admin''' password. Enter the default password “'''1234'''” then press the Enter softkey (IP550) or the OK button (IP120)
 
# Select '''Option 8: Auto Prov'''.
 
# Select “'''YES'''” when the '''''Autosearch PBX '''prompt'' appears.
 
# '''Enter''' either the '''extension''' number of the extension that has been created.
 
# Press the Done softkey (IP550) or the OK button (IP120) and the phone will run through the process of downloading its configuration file, updated firmware file, etc.
 
 
=== Edit Phone Settings ===
 
The settings for each individual device (phone) can be configured in the IP PBX system. The following outlines the steps to modify the phone settings from the IP PBX system.
 
 
==== View Phone Settings ====
 
==== Edit Phone Settings ====
 
===== Key Settings =====
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/ Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Key Type =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Key type determines what function a key performs. A dropdown list shows which key types are available to the phone model you are working with.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Label =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the label associated with this key. If configured for a key around the LCD screen, this is what will display.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Value =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The value completes a key’s function. It may contain a number to dial special codes or allow you to select an extension from a dropdown list. Most key types do not require you to enter a value. For example, the Voicemail key does not require a value because the System Administrator determines it for the end user.
 
 
|}
 
<center>'''Table 30Edit Key Settings and Descriptions'''</center>
 
 
 
'''''STEPS:'''''
 
 
# From the '''Extensions''''''Destination '''page, find the extension you want to edit.
 
# Click on the icon to the right of the extensions name. The '''Edit Phone Settings''' page appears.
 
# Make the necessary changes to the settings for the phone the click the '''Save & Configure Phone''' button.
 
# The PBX will update the configuration file and reboot the phone so that it can download the updated information for the keys.
 
 
===== Audio Settings =====
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/ Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Handset Input =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Adjusts handset microphone volume. Default is 5.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Handset Output =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Adjusts handset speaker volume. Default is 5.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Speakerphone Input =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Adjusts speakerphone microphone volume. Default is 5.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Speakerphone Output =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Adjusts speakerphone speaker volume. Default is 5.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Headset Input =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Adjusts headset microphone volume. Default is 5.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Headset Output =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Adjusts headset speaker volume. Default is 5.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Ringer Volume =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Adjusts ringer volume. Default is 3.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Headset Mode =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Toggles functionality of making and answering calls. Default is Normal.
 
 
Normal: Primary method for making and answering calls will be the Handset and Speaker, depending on if the hookswitch is pressed.
 
 
Headset: Primary method for making and answering calls will be the Headset. Press the Headset key to wait for calls without an open line. After that, pressing a Line key will open a line on the headset or answer an inbound call on the headset, as will pressing the Ans softkey for an inbound call. The hookswitch will not be functional.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Ringer Mode =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Toggles between Headset and Speaker for inbound ringing. Default is Speaker.
 
 
Speaker: Inbound calls ring on the speaker.
 
 
Headset: Used in conjunction with Headset Mode, this will have inbound calls ring to the headset instead of the speaker.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Echo Cancellation =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Toggles the phones echo cancellation. Default settings is No.
 
 
|}
 
'''''STEPS:'''''
 
 
# From the '''Extensions''''''Destination''' page, find the extension you want to edit.
 
# Click on the icon to the right of the extensions name. The '''Edit Phone Settings''' page appears.
 
# Make the necessary changes to the settings for the phone and click the '''Save & Configure Phone''' button.
 
# The PBX will update the configuration file and reboot the phone so that it can download the updated audio settings.
 
 
===== SIP/Network Settings =====
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/ Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== SIP Location =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This defines whether the phone is communicating to the PBX over the LAN, WAN, or a Custom server address.
 
 
'''LAN'''Tells the phone to communicate to the '''local '''IP of the PBX
 
 
'''WAN'''Tell the phone to communicate to the '''public '''IP of the PBX, as entered under PBX SetupSIP
 
 
'''Custom'''Tells the phone to communicate to the PBX via an IP you enter manually
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== DTMF Mode =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines what DTMF method the phone uses. Default is Follow Server. The dropdown lists options are:
 
 
'''Follow Server'''
 
 
'''RFC2833'''
 
 
'''Inband'''
 
 
'''Info'''
 
 
'''Auto'''
 
 
 
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Time Server Location =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Displays the address the phone is using for its time server. When set to '''Custom '''this field allows you to manually enter the time server address.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Protocol =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines what protocol the phone will use to download configuration information, HTTP or TFTP. Default is TFTP.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Web Port =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines what port the phones uses to access its GUI. Default is 80.
 
 
|}
 
'''''STEPS:'''''
 
 
# From the '''Extensions''''''Destination''' page, find the extension you want to edit.
 
# Click on the icon to the right of the extensions name. The '''Edit Phone Settings''' page appears.
 
# Make the necessary changes to the settings for the phone and click the '''Save & Configure Phone''' button.
 
# The PBX will update the configuration file and reboot the phone so that it can download the updated SIP/Network settings.
 
 
===== Dispaly Settings =====
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/ Fields'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Description'''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''BLF Green for Idle'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Toggles if BLFs for idle phones will light green, or not light at all. Default is disabled.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Backlight Mode'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Toggles between backlight always On, always Off, or on a timer. Default is on.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Backlight Timer'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines the interval when Backlight Mode is set to Timer. Default is 60 sec.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Contrast Level'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Controls the screen contrast. Default is 3.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Backlight Level'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Controls the backlight brightness. Default is 3.
 
 
|}
 
<center>'''Table 33Edit Phone Display Settings and Descriptions'''</center>
 
 
'''''STEPS:'''''
 
 
# From the '''Extensions''''''Destination''' page, find the extension you want to edit.
 
# Click on the icon to the right of the extensions name. The '''Edit Phone Settings''' page appears.
 
# Make the necessary changes to the settings for the phone and click the '''Save & Configure Phone''' button.
 
# The PBX will update the configuration file and reboot the phone so that it can download the updated display settings.
 
 
===== Expansion Module Settings =====
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/ Fields'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Description'''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Number of Modules'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines how many expansion modules the phone is using. Once configured, you can select each module and set their keys.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Print All Labels'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Prints labels for all configured expansion modules.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Print Labels'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Prints labels for the expansion module that is currently displayed.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Key Type'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Key type determines what function a key performs. A dropdown list shows which key types are available to the phone model you are working with.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Label'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the label associated with this key. If configured for a key around the LCD screen, this is what will display.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Value'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The value completes a key’s function. It may contain a number to dial special codes or allow you to select an extension from a dropdown list. Most key types do not require you to enter a value. For example, the Voicemail key does not require a value because the System Administrator determines it for the end user.
 
 
|}
 
'''''STEPS:'''''
 
 
# From the '''Extensions''''''Destination''' page, find the extension you want to edit.
 
# Click on the icon to the right of the extensions name. The '''Edit Phone Settings''' page appears.
 
# Make the necessary changes to the settings for the phone and click the '''Save & Configure Phone''' button.
 
# The PBX will update the configuration file and reboot the phone so that it can download the updated expansion module settings.
 
 
'''''Groups'''''
 
 
A Group is a logical grouping of extensions and their privileges. Each Group is associated with a set of PBX features and call routing strategies. It is advised to build the extensions in the PBX first, allowing the groups to be populated at the time of creation.
 
 
These Groups allow incoming calls to be distributed to a group of extensions rather than just one extension. Within the Groups, different distribution strategies may be selected based on the call coverage required by the application. Groups also provide off-hook paging functionality. By dialing the intercom button or code followed by the group number, extensions in the group will receive the page over the intercom. Groups are a set of extensions that are related either because they:
 
 
* Serve a similar business function.
 
* Work within the same department.
 
* Are located in proximity to each other.
 
 
For example, a business might create a few user Groups in an IP telephony network, e.g. Sales, Marketing, Administration, Accounting, Engineering, etc. Groups may also be created for people in similar locations like a plant floor, the north section of a building or the front office. The goal of a group is to ring telephones based on the incoming routing logic (e.g. DIDs, Auto Attendant selected by the incoming caller, or time of day). Note that calls routing to an extension from a ring group will ignore that phones PBX forwarding settings. Some phones have forwarding settings which are independent of the PBX (not set through the PBX Web GUI). These settings will still be applied.
 
 
 
=== Ring Group Examples ===
 
Ring groups define a set of extensions (people) that answer calls. Ring groups can be created for departments (e.g. Sales, Engineering) or buisiness regions (e.g. north, south, etc), or areas of a business (e.g. a warehouse or plant floor). These ring groups can appear on an Automated Attendant (menu). When the group is selected from a Menu, the call is routed to the group. These calls will be distributed to the member extensions based upon the ring strategy for the group. The ring strategy for the group can be set from the drop-down list. Available call distribution options are:
 
 
* Ring AllRing all extensions in the group simultaneously
 
* Round RobinTake turns ringing each extension, starts at the first extension for each new call
 
* Round Robin (with memory)Take turns ringing each extension, starts where the last call left off
 
* Least RecentRing extensions in order of which was least recently called by the queue
 
* Fewest CallsRing extension in order of which has the fewest completed calls from the queue
 
* RandomRandomly ring one extension at a time
 
 
==== Example Ring Group 1Departmental Grouping ====
 
Ring group definitions can be found in the '''Add a New Ring Group''' section of this guide. If a business has the following departments and people: This business can setup the following ring groups supporting business operations.
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#4f81bd;border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''GROUP 1 - Sales'''
 
| style="background-color:#4f81bd;border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Ext.'''
 
| style="background-color:#c0504d;border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''GROUP 2Customer Services'''
 
| style="background-color:#c0504d;border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Ext.'''
 
 
|-
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Cathy Caldwell
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| 123
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Gretchen Goodall
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| 134
 
 
|-
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| David Dawson
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| 124
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Peter Polk
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| 135
 
 
|-
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Susan Smith
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| 125
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
 
|-
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Robert Reed
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| 126
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"|
 
 
|}
 
Using this ring group scenario the '''Menu would look like''':
 
 
* Sales (Destination - Group 1).
 
* Customer Service (Destination - Group 2).
 
* Office Manager (Destination - Ext. 113).
 
 
The menu prompt (message) for this menu and group arrangement would read as follows:
 
 
'''''“Thank you for calling CompanyA, a leading manufacturer of cable assemblies and wiring harnesses. If you know the extension of the party you would like to reach you may dial it at any time.”'''''
 
 
* For Sales, press 1.
 
* For Customer Service, press 2.
 
* For Accounting, press 3.
 
 
Once a call is sent to Sales, member extension will be rang according to the '''ring group strategy.'''
 
 
 
==== Example Ring Group 2Regional Sales Grouping ====
 
 
{| style="border-spacing:0;"
 
| style="background-color:#4f81bd;border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''GROUP 1 East Coast Sales'''
 
| style="background-color:#4f81bd;border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Ext.'''
 
| style="background-color:#c0504d;border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''GROUP 2 -West Coast Sales'''
 
| style="background-color:#c0504d;border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Ext.'''
 
| style="background-color:#9bbb59;border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''GROUP 3 Customer Service'''
 
| style="background-color:#9bbb59;border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Ext.'''
 
 
|-
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Cathy Caldwell
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| 123
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Susan Smith
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| 125
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Gretchen Goodall
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| 134
 
 
|-
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| David Dawson
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| 124
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Robert Reed
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| 126
 
| style="border-top:0.0069in solid #000000;border-bottom:0.0069in solid #000000;border-left:0.0069in solid #000000;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Peter Polk
 
| style="border:0.0069in solid #000000;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| 135
 
 
|}
 
Using this ring group scenario the '''Menu would look like''':
 
 
* East Coast Sales (Destination - Group 1).
 
* West Coast Sales (Destination - Group 2).
 
* Customer Service (Destination - Group 3).
 
* Office Manager (Destination - Ext. 113).
 
 
The menu '''prompt '''for this menu and group arrangement would read as follows:
 
 
'''''“Thank you for calling CompanyA, a leading manufacturer of cable assemblies and wiring harnesses. If you know the extension of the party you would like to reach you may dial it at any time. For”'''''
 
 
* East Coast Sales, press 1.
 
* West Coast Sales, press 2.
 
* Customer Service, press 3.
 
* Accounting, press 4.
 
 
Calls sent to these groups might use different ring strategies. The East Coast Sales group might answer calls Round Robin, distributing the calls to each Sale Representative consecutively. If a sales person is missing from the West Coast team this group might set phones to Ring All in the group so that calls don’t get missed. The Customer Service team may get high volumes of calls during a specified period of time, so this group may be set to ring Least Recent.
 
 
==== Add/Edit New Ring Group ====
 
The following table describes the parameters (fields) on the Edit Ring Group page and their descriptions and recommended settings.
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Name =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The name associated with this ring group.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Group Number (to dial group) =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The number dialed to access this ring group. Must be 3 or 4 digits.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Allow Paging with **+Group Number =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If enabled (checked), this will allow '''<nowiki>**+ </nowiki>'''group number to page this ring group
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Ring Strategy =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This defines how calls are distributed to member extensions. Options are:
 
 
'''Ring All'''Ring all extensions in the group simultaneously
 
 
'''Round Robin'''Ring extensions consecutively. Delivers a new call to the first person in the group only after the last person in the group has taken a call. If an extension is busy the call will automatically be routed to the next extension in the group.
 
 
'''Round Robin (with memory)'''Ring extensions consecutively. Delivers a new call to the first person in the group only after the last person in the group has taken a call. Remembers where the last call was taken and distributes new calls to the next extension in the rotation.
 
 
'''Least Recent'''Ring extensions in order of which was least recently called by the queue.
 
 
'''Fewest Calls'''Ring extension in order of which has the fewest completed calls from the queue
 
 
'''Random'''Distributes calls randomly to the group.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Failover Destination =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This defines where a call will be sent when it goes unanswered for a duration that matches the Timeout for the group.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Timeout =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines, in seconds, the total time a call will spend in the ring group before being sent to the Failover Destination
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Allow Recording =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Determines if feature code recording is allowed for calls in this queue.
 
 
If '''YES''' = enables the recording feature.
 
 
If '''NO''' = disables the recording feature.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Agent Ring Time =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines, in seconds, how long the queue will ring a particular agent. If using the Ring All strategy, this value should match the Timeout. For other strategies, this should be set to how long an extension should ring before moving on to the next.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Autofill =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This deals with how the queue handles multiple concurrent calls. If set to '''NO''' the queue will wait until the first call is answered before ringing phones with the second call. If set to '''YES''' the queue will ring phones for all calls as they come in.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Ring In use =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If '''YES''' = Distribute calls to group members if they are already on a call
 
 
If '''NO''' = Do NOT distribute calls to group members if they are already on a call
 
 
|}
 
The following outlines the steps to add/edit ring group settings.
 
 
'''''STEPS:'''''
 
 
# From the '''Destinations''''''Group''' page, click the '''ADD Group''' button. The '''Edit Ring Group''' page appears.
 
# In the '''Name''' field, enter a name for the group.
 
# In the '''Group Number''' field, enter a number for the group. This number must be three or four digits in length.
 
# Check the '''Allow Paging with <nowiki>**+</nowiki> the Group Number''' to enable the setting.
 
# Select the desired '''Ring Strategy''' from the drop-down list.
 
# Select the desired '''Failover Destination''' from the list of available options.
 
# Enter the time for the '''Timeout''' parameter.
 
# Select “'''Yes'''” if you want to enable the '''Allow Recording '''setting. Otherwise, set it to “'''No'''”.
 
# Enter the time for the '''Agent Ring Time''' parameter.
 
# Select “'''Yes'''” if you want to enable the '''Autofill '''setting. Otherwise, set it to “'''No'''”
 
# Select “'''Yes'''” if you want to enable the '''Ring in use '''setting. Otherwise, set it to “'''No'''”
 
# Click the button.
 
# From the '''Members''' section of the '''Edit Ring Group''' page, select the extension number from the list of extensions that you want to add to the ring group. Click the '''ADD''' button.
 
# A second list appears next to the Members list displaying the selected extension. Repeat step 13 until all extensions that you want to add are on the list. Additionally, Shift or Control click functionality works for adding multiple extensions at once.
 
# To remove an item from the list of additions, select the extension number then click the '''REMOVE''' button.
 
# Define '''Priorities''' for the extensions, if needed. The scale ranges 0 thru 9 (0 is the highest priority).
 
# Click button to save the changes.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
 
==== Ring Group Advanced Settings ====
 
The following table describes the parameters (fields) on the '''Advanced''' '''Settings''' for Ring Groups page and their descriptions and recommended settings.
 
 
 
{| style="border-spacing:0;"
 
| colspan="2"  style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| colspan="3"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''''Advanced Ring Group Settings'''''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Caller Ring Settings =====
 
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines what a caller will hear while they are waiting for someone to pick up a call from the call group. Callers can either hear:
 
 
'''Ringing'''The phone continues to ring while the caller is waiting.
 
 
'''Music on Hold'''The caller hears music while waiting for a group member to pick up the call. The dropdown list displays the MOH playlists that are on the PBX. Select a playlist and it will play the sound files found in the playlist.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Queue Dial String =====
 
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''OBSOLETE'''and will be removed in a future release.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Ring Tone =====
 
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| When '''Caller Ring Settings''' are set to Ringing, use this to define the ring cadence.
 
 
|-
 
| colspan="3"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''''Custom Caller ID Settings'''''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Use =====
 
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines what method, if any, you wish to use to override Inbound CID. The options are:
 
 
System Default, Name, Number, Name and Number
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Name =====
 
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the name of the caller that will be displayed when a call is received.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Number =====
 
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the number of the caller that will be displayed when a call is received.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Prepend =====
 
 
| colspan="2"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Selecting Prepend will enter the text you put in the field, followed by the original CID. If not prepending, the override eliminates the original information.
 
 
|}
 
<center>'''Table 36Advanced Ring Group and Custom Caller ID Settings and Descriptions'''</center>
 
 
 
==== Edit Advanced Ring Group Settings ====
 
'''''STEPS:'''''
 
 
# Select '''DestinationsGroups'''. The '''Ring Groups''' page appears.
 
# Select the Ring Group you want to edit by either select the icon to the right of the group name or click on the blue Group Name link.
 
# The '''Edit Ring Group''' page appears. Scroll down the page and click on the '''Advanced''' link. The '''Advanced Ring Group Settings''' section is displayed.
 
# Make the necessary changes to the settings then click button to save the changes.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
 
==== Edit Custom Caller ID Settings ====
 
'''''STEPS:'''''
 
 
# Select '''DestinationsGroups'''. The '''Ring Groups''' page appears.
 
# Select the Ring Group you want to edit by either select the icon to the right of the group name or click on the blue Group Name link.
 
# The '''Edit Ring Group''' page appears. Scroll down the page and click on the '''Advanced''' link. '''The Custom Caller ID''' section is displayed.
 
# Make the necessary changes to the settings then click button to save the changes.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
 
==== Edit Members/Agents ====
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Members =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the list of available extensions that are in the database.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Agents =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the list of available agents that are in the database.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Priority =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This field allows you to set the priority level for the members or agents. The lower the number, the higher the priority.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== ADD =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This button will add the select item on the list to the right of the available members or agents. Shift and Control click functionality works for adding more than one at a time.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== REMOVE =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This button will remove the item(s) that have been selected from the list of available members or agents. Shift and Control click functionality works for adding more than one at a time.
 
 
|}
 
<center>'''Table 37Edit Members/Agents Settings and Descriptions'''</center>
 
 
 
==== Add Agents/Members to the Group ====
 
'''''STEPS:'''''
 
 
# Navigate to the '''DestinationsGroupsEdit Group''' page.
 
# Select from the left hand column which agents/members to add to the group.
 
# Click the '''Add '''button.
 
# Click button to save the changes.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database
 
 
==== Delete Agents/Members from the Group ====
 
'''''STEPS:'''''
 
 
# STEPS: Navigate to the '''Destinations''''''Groups''''''Edit Group '''page.
 
# Select from the right hand column which agents/members to remove from the group.
 
# Click the '''Add '''button.
 
# Click button to save the changes.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database
 
 
=== Automatic Call Distribution (ACD) ===
 
Systems licensed to use ACD will have access to additional functionality pertaining to Ring Groups. ACD allows for more flexibility and control over the queuing in a Ring Group, as well as allowing the creation of Agents who can be added to the Ring Group.
 
 
 
<center>'''Table 38Automatic Call Distribution (Agents) Page'''</center>
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Agent Retry Timer =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This defines, in seconds, how long the queue will wait before attempting to ring an agent again.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Weight =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The priority of the queue in relation to other queues in the system.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Wrap-up Time =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This defines, in seconds, how long the queue will wait after an agent has ended a call before flagging then as an active agent ready to accept more calls.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Autopause =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This will place an agent in a pause state in relation to this queue when they ignore or answer a call. To become an active member of the queue again unpause using the 1* feature code a phone or 1*+agent# for an agent.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Maximum # of people in queue =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines how many callers can join the queue before it is considered full.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Announce Frequency =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Must be set for Announce Holdtime to function. This pertains to how often the caller will hear the hold time announcement, in seconds
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Periodic Announce Frequency =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This defines how much time passes between playing the recording that was set for this queue under Periodic Announcement.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Announce Holdtime =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If set to '''YES''' this will announce a caller’s status in the queue with regards to their expected hold time, pending the hold time is estimated to be over 1 minute. If the hold time is less than one minute, this will announce the caller’s position in the queue. A period of time is needed for the algorithm to ‘learn’ and estimate hold times accurately. This message will not play for the first caller in the queue. Caller Ring Settings must be set to a MOH file in order for this message to play.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Join Empty Queue =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Controls if a caller can join a queue.
 
 
'''YES''' = Callers can join the queue with no members or whose members are busy.
 
 
'''NO''' = Callers can only join the queue with active, non-busy members.
 
 
'''STRICT''' = Callers can join the queue as long as there are active members, be they available or busy.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Leave Empty Queue =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Controls if a caller will leave an empty queue.
 
 
'''YES''' = Callers will leave the queue if there are no active members, or all members are busy.
 
 
'''NO''' = Callers will not leave the queue even if there are no active members, or all members are busy.
 
 
'''STRICT''' = Callers will leave the queue if there are no active members, but will remain in the queue if all members are busy.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Report Hold Time =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Set to '''YES''' if you want the person answering the queue call to hear a message indicating how long the call they just answered was in the queue
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Member Delay before connect =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Delay, in seconds, before a member is connected to the queue.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Timeout Restart =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If set to '''YES''' the ring group timeout will reset after attempting to ring an agent/member. When set to '''NO''', time taken to ring an agent/member will be subtracted from the ring group time, and when the timer ends the group will send the caller to the Failover Destination
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Service Level =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Set this to the time, in seconds, that defines the acceptable level of service for the queue. The Live Queue Data page will track the percentage of calls answered within the allotted time.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Exit Status: FULL =====
 
===== Exit Status: JOINEMPTY =====
 
===== Exit Status: LEAVEEMPTY =====
 
===== Exit Status: JOINUNAVAIL =====
 
===== Exit Status: LEAVEUNAVAIL =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| These are the destinations where calls will go based on the exit strategy defined. If no one in the group accepts the call this is the destination to which the call will be sent. Destinations can be extensions, other ring groups, a menu or a voicemail box.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Intro Announcement =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Define what prompt to play to the caller just before they enter the queue. (Previously “Announce Filename”)
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Agent Announcement =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines what prompt to play to the agent/member who answers the queue call. This setting is set per Queue and therefore can be used to identify what Queue is being answered (for agents handling calls from multiple Queues.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Periodic Announcement =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines what prompt to play to the caller at the Periodic Announce frequency interval. This will not play for the caller in the first position of the queue. Caller Ring Settings must be set to a MOH file in order for this message to play.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Exit Menu =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Set this to a menu. Key presses while in this group will send people the corresponding destination from that menu.
 
 
|}
 
<center>'''Table 39Edit Ring Group ACD Agents Settings and Descriptions'''</center>
 
 
 
==== Edit Automatic Call Distribution (ACD) Settings ====
 
'''''STEPS:'''''
 
 
# From the '''Destinations''''''GroupsEdit Group '''page, scroll to the '''ACD Settings''' section.
 
# Make the necessary updates to the ACD settings.
 
# Click button to save the changes.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
 
==== Add Automatic Call Distribution (ACD) Agents ====
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Name =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Enter a name that will identify this agent.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== ID =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Enter a unique 3-4 digit number to identify this agent. This number is used to log in/out.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== PIN =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Enter a minimum of 4 digits for the PIN. This is the password used to log in/out with the agent.
 
 
|}
 
<center>'''Table 40Add/Edit Agent Features and Descriptions'''</center>
 
 
 
'''''STEPS:'''''
 
 
# From the '''Destinations''''''GroupsEdit Group '''page, scroll to the '''ACD Settings''' section.
 
# Click on the blue '''Agents''' link to the right of the words '''ACD Settings'''. The Agents page appears.
 
# Click on the '''ADD''' button to add a new agent. A box with the name, ID and PIN field appears. Enter the information for the new agent.
 
# Click button to save the changes.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
 
==== Edit Automatic Call Distribution (ACD) Agent ====
 
'''''STEPS:'''''
 
 
# From the '''Destinations''''''GroupsEdit Group '''page, scroll to the '''ACD Settings''' section.
 
# Click on the blue '''Agents''' link to the right of the words '''ACD Settings'''. The '''Agents''' page appears.
 
# Update the necessary information for agent(s) then click the '''SAVE CHANGES''' button. The changes that you made will appear in the updated list.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database
 
 
==== Delete Automatic Call Distribution (ACD) Agent ====
 
'''''STEPS:'''''
 
 
# From the '''Destinations''''''GroupsEdit Group '''page, scroll to the '''ACD Settings''' section.
 
# Click on the blue '''Agents''' link to the right of the words '''ACD Settings'''. The '''Agents''' page appears.
 
# From the list of existing agents, click on the box (placing a checkmark) to the left of the Agent(s) that you want to delete. Click the '''DELETE SELECTED''' button.
 
# The agent selected is removed from the list.
 
# Click button to save the changes.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
 
=== Multicast Paging Group ===
 
A Multicast Paging Group provides a way to page a large number of phones, while keeping the burden on the network and PBX to a minimum.
 
 
'''NOTE: ''IPitomy recommends using multicast paging for groups of 10 or more phones that are paged frequently.'''''
 
 
 
The following table describes the fields (parameters) on the Multicast Edit Paging Group window and the recommended settings.
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Name =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is a name of the multicast paging group.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Local Number =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the number that will be dialed to launch the multicast paging to the defined group. This is the unique 3-4 digit number.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Multicast Address =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This should be a valid multicast IP for a Multicast Address<ref name="ftn1"><sup>224.0.0.0 to 239.255.255.255, with many addresses reserved.</sup></ref>. We recommend '''225.5.5.5'''. You can use the same IP for each group, so long as you assign them different ports.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Multicast Port =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This must be a valid, unused port Multicast Port.
 
 
'''''NOTE: This must be a port below 6535.'''''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Time to Live =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Time to Live is a counter that decreases by 1 each time a packet passes through a router. When the counter reaches 0, the packet is considered dead and will not pass to any other networks. This can be left blank or configured as needed for your particular install.
 
 
'''''NOTE: Leaving it blank the packet will not pass to another network.'''''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Members =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The Members section allows you to add the extensions to be paged within the group when a page is sent.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Add/Remove =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The Add and Remove button allows you to add or remove members (extensions) from the paging group.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Create/Update =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Depending on the process that is being performed, this button will appear (be labeled) as either Create or Update. This will create a new member or process the changes made.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Close Window =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This link will close the Edit Page Group window and return you to the Ring Groups page.
 
 
|}
 
The following section outlines the steps to add a new Multicast Paging Group.
 
 
==== Add Multicast Paging Group ====
 
'''''STEPS:'''''
 
 
# Navigate to the '''Destinations''''''Group '''page
 
# Locate to the '''Multicast Paging Groups''' section (at the bottom of the page).
 
# Click on the '''Add Groups '''button. The '''Edit Page Group''' page appears.
 
# Enter the necessary information for the new paging group.
 
# From the '''Members''' section of the '''Edit Page Group''' window, select the members (extensions) that you want to include in the paging group.
 
 
''Use the CTRL or SHIFT button to select multiple or a range of extensions from the list.''
 
 
# Click on the '''ADD''' button to add the selected members to the group.
 
# Click the '''CREATE''' button to save the changes. The “Group Created” message appears. Close the window (click on the “X”). The system returns you to the '''Ring Groups''' page.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database
 
# '''Re-boot''' the phones that correspond to extensions that were added to the '''Multicast Paging Group'''. Once all the phones have been re-booted, you will be able to utilize this feature by simply dialing the Local Number that was just created.
 
 
==== Edit Multicast Paging Group ====
 
'''''STEPS:'''''
 
 
# Navigate to the '''Destinations''''''Group '''page
 
# Locate the '''Multicast Paging Groups''' section (at the bottom of the page).
 
# Click on icon to the right of the '''Name '''of the paging group you want to update. The '''Edit Page Group''' page appears.
 
# Enter the necessary information for the paging group.
 
# Click the '''UPDATE''' button to save the changes. Close the window (click on the “X”). The system returns you to the '''Ring Groups''' page.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database
 
# '''Re-boot''' the phones for all the extensions that were involved in the Multicast Paging Group.
 
 
==== Delete Multicast Paging Group ====
 
'''''STEPS:'''''
 
 
# Navigate to the '''Destinations''''''Group '''page
 
# Locate the '''Multicast Paging Groups''' section (at the bottom of the page).
 
# Click on icon to the right of the '''Name '''of the paging group you want to delete. The group is removed from the '''Multicast Paging Group''' page.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database
 
# '''Re-boot''' the phones for all the extensions that were involved in the Multicast Paging Group which was deleted.
 
 
=== Live Queue Data ===
 
The Live Queue Data page displays current call statistics for ACD queues. The page will refresh every 10 seconds, allowing a manager to monitor the activity in the queue as it happens.
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== <queue selection box> =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| In the queue selection box the Queue or Queues to be displayed can be selected. Use the Control key (Command on Mac) to select multiple queues for display.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== <queue statistics box> =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The Queue Statistics box has been reformatted in SW release 3.4.1 to allow its use on call center wall boards (large PC displays).
 
 
Each queue is encapsulated with a thin-line box. Queue statistics are color-coded for quick orientation on wall boards. Since this data is presented in GUI format it can be easily resized to accommodate large displays.
 
 
The top line of the queue display presents the Queue Name and the date.
 
 
Statistics are a running total and will reset to zero whenever Apply Changes is clicked (as is the case of the screen capture above).
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Time in Q =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the average time that callers have waited in queue before being answered by a queue member/agent.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Calls in Q =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the number of calls that are waiting in the queue.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Answered =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the number of calls answered by members/agent of this queue.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Abandoned =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the number of calls that have not been answered and the caller abandoned the queue.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Target Time =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Displays the service level set for this ACD queue. The Service Level is the arbitrary time allocated by the queue administrator which is set as a gauge by which all calls should be answered.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== % in Target =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the percentage of answered calls measured against the service level. (The percentage of calls being answered within the set Target Time.)
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== <Member/Agent field> =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| At the right side of the Queue Statistics box the agents and queue members are listed. There are two maximum columns and the window will resize to accommodate all members and agents registered to this queue.
 
 
Member/Agent status is available at a glance with color-codes as follows:
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#c00000;border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Red'''</center>
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center><nowiki>=</nowiki></center>
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| In Use
 
 
|-
 
| style="background-color:#006600;border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Green'''</center>
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center><nowiki>=</nowiki></center>
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Idle (Logged In)
 
 
|-
 
| style="background-color:#ffff00;border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Yellow'''</center>
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center><nowiki>=</nowiki></center>
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Ringing
 
 
|-
 
| style="background-color:#7f7f7f;border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Gray'''</center>
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center><nowiki>=</nowiki></center>
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Unavailable (Not Logged In)
 
 
|-
 
| style="background-color:#e36c0a;border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Orange'''</center>
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center><nowiki>=</nowiki></center>
 
| style="border:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Paused
 
 
|}
 
Also in the Member/Agent data are two numeral fields. The first number represents the Priority of this Member/Agent in this queue. The second number is the total calls taken by this Member/Agent.
 
 
|}
 
=== Live Queue DataWallboard ===
 
Software version 3.4.1 and above allows the use of call center wall boards with Live Call Queue. This function is facilitated using a special user name and password via Smart Personal Console.
 
 
==== Activate Live Call Queue Wallboard ====
 
'''''STEPS:'''''
 
 
# Navigate to the '''PBX Setup''''''General '''page
 
# Locate to the '''General Settings''' section (second section from the top).
 
# Locate the SPC Reports User Password field (bottom of section)
 
# It may be helpful to change this to a user-friendly password. If you change the password be sure to and .
 
# Make a note of this password.
 
# On the PC that will be used for the wallboard display, open a web browser and navigate to the IPitomy PBX login screen
 
# Using the right sideSmart Personal Console (User Login) input the word “reports” as the user name and the password saved in step 3.
 
# Click on .
 
# The CDR-Report page is opened. On this page is a button to select Live Queue.
 
# Click on .
 
# The same display presented in PBX Administration is displayed. Simply select the group or groups that you wish to display on the wallboard.
 
# Size this web page data output for the monitor in use by pressing and holding the Cntrl key (PC, Command key on Mac) and press “+” or “-“ until the data is sized as you wish.
 
 
== Menus ==
 
Menus direct callers to destinations within a business. A menu can route a caller to a destination once a number on a key-pad has been pressed. The menu prompt tells a caller what number to press to get to a desired destination. Menus can also be used to provide information to callers like driving directions, etc.
 
 
 
=== Edit Menu ===
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/Fields'''
 
| colspan="2"  style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Description'''
 
 
|-
 
| colspan="2"  style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Name =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Enter a name for the menu.
 
 
|-
 
| colspan="2"  style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Menu Number (dial to go to menu) =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the number of the menu. This number is used to access the menu from extensionsif necessary. The number must be a unique 3 or 4 digit number.
 
 
|-
 
| colspan="2"  style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Default Menu Prompt =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the recording that is active for callers who reach this menu when the Menu Prompt is set to default.
 
 
|-
 
| colspan="2"  style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Active Menu Prompt =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This function is enhanced in version 3.4.1. (Previously “Menu Prompt”.) As it indicates, this selection determines what prompt recording is heard by callers who reach this menu.
 
 
Record this first under PBX SetupPrompts.
 
 
|-
 
| colspan="2"  style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Control Menu Prompt: =====
 
===== Copy … To … =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The Copy… To… function allows you to place pre-recorded (and previously uploaded, see: PBX SetupPrompts) prompts into the available Prompts to be associated to this menu. Available “slots” are 1-5 where the user may then select 0-5, 0 being the default and 1-5 being those that are loaded. The user also has the ability to rerecord the prompts 1-5 via DTMF Administration access.
 
 
Note: uploaded prompts are “copied” to the menu; therefore rerecorded prompts do not overwrite the original uploaded file.
 
 
|-
 
| colspan="2"  style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Fail Over =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the destination that the menu will fail over to if the user does not press a digit in the allotted Response Time.
 
 
|-
 
| colspan="3"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Assign Menu Destinations'''''
 
 
|-
 
| colspan="2"  style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Menu Destinations =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This list represents the destinations callers are routed to when pressing 0-9,*, <nowiki>#, and FAX. </nowiki>If a destination is set for FAX, the PBX will detect if a call inbound over an Analog or T1/PRI card is a fax while the prompt is playing, and will route calls to this destination if fax tone is detected.
 
 
|}
 
==== Add Menu Settings ====
 
'''''STEPS:'''''
 
 
# From the '''Destinations''''''Menus '''page, click the '''ADD''' menu button. The '''Edit Menu''' page appears.
 
# Enter the information for the new Menu item and make necessary destination assignments.
 
# Click button to save the changes.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database
 
 
==== Edit Menu Settings ====
 
'''''STEPS:'''''
 
 
# From the '''Destinations''''''Menus '''page, locate the name of the Menu item you want to edit.
 
# Click on icon to the right of the '''Name '''of the menu you want to update. The '''Edit Menu''' page appears.
 
# Make the necessary updates to the menu setting then click button.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database
 
 
==== Delete Menu Settings ====
 
'''''STEPS:'''''
 
 
# From the '''Destinations''''''Menus '''page, locate the name of the Menu item you want to edit.
 
# Click on icon to the right of the '''Name '''of the menu you want to delete. The Menu name is removed from the Menu listing.
 
# Click button.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
 
==== Advanced Menu Settings ====
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Response Timeout =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the number of seconds (0-60) the PBX will wait for digits to be dialed. If nothing is dialed in the allotted time, the menu will route the call to the Failover Destination. The minimum and default value is '''4'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Digit Timeout =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| While entering digits, the PBX will wait this many seconds (1-20) after the last digit was entered to take any actions. Single decimal digits are permitted. The default value is '''2'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Play the Greeting =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the number of times the greeting will be played before the call is sent to the fail over destination. Default and minimum value is '''1'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Local extension dialing =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This indicates whether you are able to dial local extensions from the menu. Default value is '''YES.'''
 
 
Note: It is not necessary to designate leading digits for extensions. This setting alone indicates when digits collected should be compared to the available list of extensions.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Prompt Padding =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the time in seconds that the PBX will wait when entering the menu before playing the prompt. The default is set to '''2''' seconds.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Enable Admin PIN =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This enables the use of DTMF Menu Prompt Administration. When enabled the user may access the menu from a DTMF-enabled device and input the PIN to enter into Menu Prompt Administration Default value is '''No'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Admin PIN =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <nowiki>This is the PIN used to access DTMF Menu Prompt Administration. Default value is: <empty>.</nowiki>
 
 
|}
 
== Conferences ==
 
The Conference Bridge allows groups of callers (large and small) to participate in the same call. An internal extension can dial the number direct to a conference; and outside callers can be routed to a conference by: being transferred from an existing call, being routed direct via a DID, or selecting an option from a menu. Each conference can be configured to require a PIN for entrance, or not.
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Name =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Enter a name to distinguish this conference from others.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Conference Number =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Enter a unique 3-4 digits number for the conference.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Intro Prompt =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If desired, a Prompt file can be played when entering the conference.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Admin PIN =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the Administrator personal identification number (PIN). This is a '''3-4 character numeric '''field.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== General PIN =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the User personal identification number (PIN). This is a '''3-4 character numeric '''field.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Announce on Enter =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If Enabled (checked), this prompts the user to record their name before entering the conference.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Enter Muted =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If Enabled (checked), users enter the conference in muted mode. The user can dial *1 to un-mute the themselves.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Optimize Talker Detection =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If the DCM speech detection is triggering when no one is talking you can check this box to lessen the effect of background noise.
 
 
|}
 
==== Add/Edit Conference ====
 
'''''STEPS:'''''
 
 
# Navigate to '''Destinations''''''Conferences.'''
 
# Click the Add button to create a new Conference, or the button to edit an existing entry.
 
# Build the conference room to match your end users desires.
 
# Click button.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
 
=== Conference Feature Codes ===
 
The Feature Code section of the Conference page displays the key or key combinations that need to be pressed to activate or deactivate (toggling function) features for conferencing.
 
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Feature List =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Pressing * will list all the features available while in the conference.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Mute/Unmute =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Pressing *1 will allow you to toggle (switch) the mute state for yourself.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Lock/Unlock =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Pressing *2 as the administrator will allow you to toggle (switch) whether new callers can join the conference.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Eject Last User =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Pressing *3 as the administrator will allow you to eject the last caller who entered the conference.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Decrease Conference Volume =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Pressing *4 will allow you to decrease the overall volume of the conference call.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Increase Conference Volume =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Pressing *6 will allow you to increase the overall volume of the conference call.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Decrease User Volume =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Pressing *7 will decrease your call volume during the conference call.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Increase User Volume =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Pressing *9 will increase your call volume during the conference call.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Exit Menu =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Pressing *8 will exit the features menu and return you to the conference call.
 
 
|}
 
<center>'''Table 46Features Code Settings and Descriptions'''</center>
 
 
== Voicemail ==
 
When an extension is created, a Voicemail box tied to that extension is automatically created. Voicemail boxes that do not have an extension associated with them are created and administered exclusively through '''DestinationsVoicemail. '''There are three locations in the IP PBX that allow management of a voicemail box:
 
 
* '''DestinationsExtensons'''Under the Advanced Settings section, the basic settings for the mailbox can be configured.
 
* '''DestinationsVoicemail'''This area allows for total configuration of the voicemail box, including features like Broadcast and Cascading Message Notification.
 
* '''Smart Personal Console'''Gives end users the ability to configure some mailbox settings.
 
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/Fields'''
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Mailbox'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the mailbox number, which must be a unique '''3 or 4''' digit number.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Name'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the name of the voicemail box.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Password'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the password to access the voicemail messages. Only numbers are allowed.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''User E-mail'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the email address associated with this mailbox.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Attach to Email'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines whether the PBX will send an email to the user informing them they have a new message. An audio file (.Wav) of the message will be attached.
 
 
'''YES''' = send email with attachment.
 
 
'''NO''' = do not send an email.
 
 
'''N/A''' = use the system wide default defined under PBX Setup''''''Voicemail.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Delete After Emailing'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines if the voicemail message will be deleted from the PBX after the email has been sent.
 
 
'''YES''' = delete message after it has been emailed.
 
 
'''NO''' = do NOT delete message after emailing.
 
 
'''N/A''' = use the system wide default defined under PBX Setup''''''Voicemail.
 
 
'''Note: This feature should not be enable at the same time as Turn Old After Emailing. '''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Turn Old After Emailing'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines if the voicemail message will be sent from the NEW folder to the OLD folder after emailing.
 
 
'''YES''' = move message to Old messages folder after emailing.
 
 
'''NO''' = leave the message in the NEW messages folder after emailing.
 
 
'''Note: This feature should not be enable at the same time as Delete After Emailing. '''
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Say Caller ID'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines if the Caller ID will be played prior to playback of the message.
 
 
'''YES''' = state caller id prior to message content playback.
 
 
'''NO''' = do NOT state caller id prior to message content playback.
 
 
'''N/A''' = use the system wide default defined under PBX Setup''''''Voicemail.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow Review'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines if the caller is permitted to review and take action on the message they leave.
 
 
'''YES''' = allow callers to review and re-record the message they left.
 
 
'''NO''' = do not allow callers to re-record their message.
 
 
'''N/A''' = use the system wide default defined under PBX Setup''''''Voicemail.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow Operator'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines if the caller is permitted to press “0” to reach the mailbox operator while leaving a voicemail message.
 
 
'''YES''' = allow dial 0 while listening to mailbox greeting.
 
 
'''NO''' = disallow dialing 0 while listening to mailbox greeting
 
 
'''N/A''' = use the system wide default defined under PBX Setup''''''Voicemail.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Play Envelope Message'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines if the system will play caller ID and time of call prior to playback of the message.
 
 
'''YES''' = play message details prior to playback of message contents
 
 
'''NO''' = do not play message details prior to playback of contents.
 
 
'''N/A''' = use the system wide default defined under PBX Setup''''''Voicemail.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Auto Delete VoicemaiI In'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Define the number of days in which voicemail messages are to be automatically deleted from a mailbox. If this is set to “0” (zero) the voicemail message will never expire.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Allow Dial Out Access'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This permits the user to dial out from voicemail.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Exclude from Directory'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This indicates whether to exclude the extension paired with this mailbox from the directory.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Mailbox Operator'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Defines where to route a calller if they press “0” (zero) while listening to your mailbox greeting. Set this to None to use System Default from value defined at '''PBXSetupGeneral'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Mailbox Exit Destination'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If a caller remains on the line or presses # after leaving a message in this voice mailbox, this is where they will be routed. Set this to None to use System Default from '''PBXSetupGeneral'''.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Broadcast Messages'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If this setting is configured, messages that are directly left in this box are broadcasted to the boxes that are added to the list. Note that messages forwarded to this box are not broadcast.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''''Cascading Message Notification'''''
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| If enabled, the Cascading Message Notification feature will be activated, allowing you to configure the system to call a single or group of phone numbers when a new voicemail message has been received.
 
 
|}
 
===== Add Voicemail Settings =====
 
The following outlines the steps to create a stand alone voicemail box.
 
 
'''''STEPS:'''''
 
 
# From the '''DestinationVoicemail''' page, click the '''Add Mailbox''' button located at the top left corner of the page.
 
# The '''Edit Voicemail Box Settings''' page is displayed. Using the table of parameters and descriptions above, configure the voicemail box to meet your business requirements.
 
# Click button to save the changes. The system returns you to the '''Edit Voicemail Box''' page.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
 
===== Edit Voicemail Settings =====
 
The following outlines the steps to modify voicemail parameters.
 
 
'''''STEPS:'''''
 
 
# From the '''Voicemail Box Setup''' page, locate the mailbox that you want to update.
 
# Click the icon to the right of the '''Mailbox Name'''.
 
# The '''Edit Voicemail Box Settings''' page is displayed. Make the necessary changes to the extension information.
 
# Click button to save the changes. The system returns you to the '''Edit Voicemail Box''' page.
 
 
===== Clear Voicemail Messages =====
 
The following outlines the steps to clear a voicemail box of all messages and greetings.
 
 
'''''STEPS:'''''
 
 
# From the '''Voicemail Box Setup''' page, locate the mailbox that you want to clear messages from. Click the icon to the right of the '''Mailbox Name'''.
 
# The messages from that mailbox will be deleted.
 
# Click button to save the changes. The system returns you to the '''Edit Voicemail Box''' page.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
===== Delete Voicemail Box =====
 
'''''STEPS:'''''
 
 
# From the '''Voicemail Box Setup''' page, locate the mailbox that you want delete.
 
# Click on icon to the right of the '''Mailbox Name '''of the menu you want to delete.
 
# The mailbox is removed from the Mailbox listing.
 
# Click button to save the changes. The system returns you to the '''Edit Voicemail Box''' page.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
===== Broadcast MessageAdd =====
 
'''''STEPS:'''''
 
 
# From the '''Edit Voicemail Box Settings''' page is displayed. Scroll to the '''Broadcast Messages''' section.
 
# Select the mailbox from the left list box then click the '''Add''' button. The item selected will populate the list on the right.
 
 
''CTRL and Shift clicking is supported to select multiple mailboxes at once.''
 
 
 
# Click button to save the changes. The system returns you to the '''Edit Voicemail Box''' page.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
 
===== Broadcast MessageRemove =====
 
'''''STEPS:'''''
 
 
# From the '''Edit Voicemail Box Settings''' page is displayed. Scroll to the '''Broadcast Messages''' section.
 
# Select the mailbox from the right list box then click the '''Remove''' button. The item selected will be removed from the list.
 
 
''CTRL and Shift clicking is supported to select multiple mailboxes at once.''
 
 
 
# Click button to save the changes. The system returns you to the '''Edit Voicemail Box''' page.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
# Click the '''Apply Changes''' link located on the right hand corner of the page, to commit the changes to the database.
 
 
==== Cascading Message Notification ====
 
Cascading Message Notification works along the same principle as FollowMe, but pertains to voicemail messages. When configured, if an extension gets a new VM, the PBX can call a variety of numbers, in the order defined, to inform the user of the message.
 
 
'''''Note:''''' ''Once the call is answered, the user will have the ability to listen to their message from their phone, or to refuse the call. Until the voicemail box has its new messages cleared, the system will continue to call out when the Notification Interval is met.''
 
 
===== Set Cascading Messages =====
 
'''''STEPS:'''''
 
 
# Navigate to the '''Edit Voicemail Box Settings''' page.
 
# Scroll to the '''Cascading Message Notification''' section.
 
 
# Select '''Disable''' to turn the notification feature '''OFF'''. Select '''Enabled''' to turn the notification feature '''ON'''.
 
# Click button to save the changes. The system returns you to the '''Edit Voicemail Box''' page.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
 
===== Setting Cascading Interval =====
 
'''''STEPS:'''''
 
 
# Navigate to '''PBX SetupGeneral'''.
 
# Locate the '''Cascading Voicemail Notification Interval''', set the value to the desired number of minutes, the PBX will check for new emails and make calls to notify when the interval passes. Default is 5 minutes.
 
# Click the button to save the changes.
 
# Cick the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
 
===== Configure Contact Numbers for Cascading Message Notification =====
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Add X seconds to total search time =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This allows you to configure how many seconds the system will spend searching for the called party. Default is 12 seconds.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Introduction Prompt =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Introduction Prompt plays '''''“You have new messages” '''''after you answer the call. This can be set to any custom prompt you have recorded on the system.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Options Prompt =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Options Prompt plays “'''''Please enter your voicemail password, or 2 to reject this call”''''' after you answer the call. This can be set to any custom prompt you have recorded on the system.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Outbound Context =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Outbound Context gets set to an extension number, and will use that extension’s Class of Service when making outbound calls.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Numbers =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Configure the numbers you wish to be called when a VM message is received. The calls will be made in order, with 1 being the highest priority and 20 the lowest. You must check the Use column for each number to be considered active.
 
 
If you wish to delete a number, click the button then save and exit.
 
 
|}
 
<center>'''Table 48Notification and Voicemail Box Settings and Descriptions'''</center>
 
 
'''''STEPS:'''''
 
 
# From the '''DestinationsVoicemail''' page, click the pencil of the mailbox you wish to edit.
 
# Scroll to the '''Cascading Message Notification''' section and click the '''Contact Numbers''' button (Cascading Message Notification needs to be enabled)
 
# The '''Notification Settings / Voicemail Box''' window will appear. Set the parameters based on the description of the values provided in the table above.
 
# Click the button to save the changes.
 
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 
 
== Schedules ==
 
 
{| style="border-spacing:0;"
 
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
 
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Name =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the name that is associated with the schedule.
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Hours of Operation =====
 
 
| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Define the start and end time for the hours that will be considered Operational hours
 
 
|-
 
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== In Hours Destination =====