IPitomy PBX Tips

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== Feature Codes ==
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{{:PBXPlus_Manual:_Feature_Codes}}
The numbering plan of the IPitomy IP PBX is almost completely open to customization. This is a list of codes that are required when feature buttons are not programmed to accomplish the operation.
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{| class="wikitable"
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|-
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! Code
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! Suffix
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! Function Description
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! Notes
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|-
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| *9*
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| Ext Number
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| Listen
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|
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|-
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| *91
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|
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| PBX Call Forward
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| Use to Enable or Access PBX-CFWD
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|-
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| *92
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|
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| PBX CFWD Destination
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| Use to input FWD destination
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|-
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| *90
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|
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| PBX Call Forward Disable
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| Use to Disable PBX-CFWD
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|-
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| *8*
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| Ext Number
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| Whisper
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|
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|-
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| *0
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| n/a
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| Schedule OFF
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| n/a
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|-
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| *1
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| n/a
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| Go to Day Mode
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| n/a
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|-
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| *2
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| n/a
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| Go to Night Mode
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| Ext must be assigned Operator "Y"
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|-
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| Press Day/Night button
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| 0
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| Go to Schedule Mode
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| Ext must be assigned Operator "Y"
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|-
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| Press Day/Night button
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| 1
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| Go to Day Mode
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| Ext must be assigned Operator "Y"
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|-
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| Press Day/Night button
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| 2
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| Go to Night Mode
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| Ext must be assigned Operator "Y"
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|-
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| 0*
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|
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| Pause Phone
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| Use instead of "Pause" button (ABC+extno)
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|-
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| 1*
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|
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| UnPause Phone
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| Use instead of "Pause" button (ABC+extno)
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|-
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| 0*
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| Agent Number
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| Pause Agent
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| Doesn't pause phone
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|-
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| 1*
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| Agent Number
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| UnPause Agent
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| Doesn't UnPause phone
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|-
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| 2*
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|
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| Agent LogIn
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| PBX SW Ver 4.6.1 and greater, previously Agent Number is required
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|-
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| 3*
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|
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| Agent LogOut
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| PBX SW Ver 4.6.1 and greater, previously "one-shot login"
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|-
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| 4*
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| VMB Number + SEND
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| Call VMBox Cascading List
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| Use to test Cascading Notification List operation
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|-
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| #*
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| Ext Number + SEND
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| Attended transfer
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| Allows you to announce the call
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|-
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| ##
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| Ext Number + SEND
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| Blind transfer
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| Just transfer the call.
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|-
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| On Call
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| *#
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| Call Record
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| n/a
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|-
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| 99
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| SEND
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| Group Call Pickup
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| n/a
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|-
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| 99
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| Ext Number + SEND
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| Directed Call Pickup
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| n/a
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|-
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| 923
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| <pswd>
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| Access your VMB
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| (when no button is available)
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|-
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| 924
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| MB + <pswd>
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| Access a VMB from any extension
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| Use from someone else's phone
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|-
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| 926
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| wait for prompt... first letters of person's name
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| Company Directory
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| Access Company Directory
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|-
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| **
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| Group Number
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| Group Page
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| Multicast Paging impacts network traffic less
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|-
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| *
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| Ext Number + SEND
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| Transfer to this extension's VMB
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| Direct to VM Transfer
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|}
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Revision as of 23:06, 21 August 2012

Contents

Music File Format

MOH and Prompt

For best performance format music files as:

Wave (".wav"), PCM-Signed, 16-bit, 16000Hz (or greater, 44100 worked well too), 256kbps (or greater, 1411kbps worked well too), Mono (The lower the Hz the smaller the file.)

Phone Ring Tone

Wave file (*.wav), 711-aLaw, 8KHz, 64kbps, Mono, and less than 300kb size, file name should be small (8-characters is good)

Port Forwarding

Application Port Protocol LAN IP Address
Remote Management 80 TCP IP Address of PBX
SSH (IPitomy Support) 22 TCP IP Address of PBX
SIP Control 5060 TCP IP Address of PBX
SIP RTP (Voice) 10,000 - 20,000 UDP IP Address of PBX
Chat (Text Messaging) 5222 TCP IP Address of PBX
Branch Office 4569 TCP IP Address of PBX

Feature Codes

The numbering plan of the IPitomy IP PBX is almost completely open to customization. This is a list of codes that are required when feature buttons are not programmed to accomplish the operation.

Code
Then Enter
Function Description
Notes
*8* + Ext

Whisper

*9* + Ext

Listen
3* + Ext

Invoke Follow-Me for Ext Dials the Extension's Follow-me destination(s)
4* + Ext

Call VMBox Cascading List Use to test Cascading Notification List operation
99

Group Call Pickup n/a
99 + Ext

Directed Call Pickup n/a
923 Mailbox password
Access your VMB (when no button is available)
924 Mailbox# password#
Access a VMB from any extension Use from someone else's phone
926 wait for prompt... first letters of person's name
Company Directory Access Company Directory
**+ Ext

Group Page or Extension Page
Multicast Paging impacts network traffic less. 
Note multicast paging is configured by multicast
ext # and does not use **.
* + Ext

Transfer to this extension's VMB Direct to VM Transfer

Forwarding Feature Codes

Code
Suffix Function Description Notes
*91

PBX Call Forward
Use to Enable or Access PBX-CFWD
*92

PBX CFWD Destination Use to input FWD destination
*90
PBX Call Forward Disable Use to Disable PBX-CFWD

Day Night Mode Feature Codes

Code
Then Enter
Function Description Notes
*0 n/a Go to Schedule Mode
n/a
*1 n/a Go to Day Mode n/a
*2 n/a Go to Night Mode Ext must be assigned Operator "Y"
Press Day/Night button 0 Go to Schedule Mode Ext must be assigned Operator "Y"
Press Day/Night button 1 Go to Day Mode Ext must be assigned Operator "Y"
Press Day/Night button
2 Go to Night Mode Ext must be assigned Operator "Y"

Active Call Feature Codes

Code
Then Enter
Function Description Notes
#*
Ext Number + #
Attended transfer Allows you to announce the call
## Ext Number + #
Blind transfer Just transfer the call.
*#

Call Record Press again to stop recording.  Recordings end up in your voicemail box work folder.

ACD Feature Codes

Code
Suffix Function Description Notes
0*
Pause Phone in Queues
Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls.
1*
UnPause Phone in Queues
Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls.
0* + Agent Number
Agent Number
Pause Agent Doesn't pause phone
1* + Agent Number
Agent Number
UnPause Agent Doesn't UnPause phone
2*
Agent LogIn PBX SW Ver 4.6.1 and greater, previously Agent Number is required
2* + Ext

Log Agent In at Ext

3*
Agent LogOut PBX SW Ver 4.6.1 and greater, previously "one-shot login"

Conference Feature Codes

Code
Function
Description
* ConfRm Feature Menu Accesses the features available while in conference
*1 Mute/UnMute
*2 Lock/UnLock Only available to the Conference Administrator
*3 Eject Last User Only Availale to the Conference Administrator
*4 Decrease Conference Volume
*6 Increase Conference Volume
*7 Decrease User Volume
*9 Increase User Volume
*8 Exit Menu

NOTE: Volume adjustments are incrimental, so for anything more then a single level of adjustment it's best to access the conference feature menu by dialing a single * then using the volume adjustments within the menu.

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