IPitomy PBX Tips

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(Created page with "== Music File Format == We have found that music files work best in both MOH and Prompt applications when formatted as: '''Wave (".wav"), PCM-Signed, 16-bit, 16000Hz (or grea...")
 
(Feature Codes)
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| Agent LogOut
 
| Agent LogOut
 
| PBX SW Ver 4.6.1 and greater, previously "one-shot login"
 
| PBX SW Ver 4.6.1 and greater, previously "one-shot login"
 +
|-
 +
| 4*
 +
| VMB Number + SEND
 +
| Call VMBox Cascading List
 +
| Use to test Cascading Notification List operation
 
|-
 
|-
 
| #*
 
| #*
 
| Ext Number + SEND
 
| Ext Number + SEND
 
| Attended transfer
 
| Attended transfer
| n/a
+
| Allows you to announce the call
 +
|-
 +
| ##
 +
| Ext Number + SEND
 +
| Blind transfer
 +
| Just transfer the call.
 
|-
 
|-
 
| On Call
 
| On Call
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| Access a VMB from any extension
 
| Access a VMB from any extension
 
| Use from someone else's phone
 
| Use from someone else's phone
 +
|-
 +
| 926
 +
| wait for prompt... first letters of person's name
 +
| Company Directory
 +
| Access Company Directory
 
|-
 
|-
 
| **
 
| **

Revision as of 14:43, 1 August 2012

Music File Format

We have found that music files work best in both MOH and Prompt applications when formatted as:

Wave (".wav"), PCM-Signed, 16-bit, 16000Hz (or greater, 44100 worked well too), 256kbps (or greater, 1411kbps worked well too), Mono

The lower the Hz the smaller the file.

Feature Codes

The numbering plan of the IPitomy IP PBX is almost completely open to customization. This is a list of codes that are required when feature buttons are not programmed to accomplish the operation.

Code Suffix Function Description Notes
*9* Ext Number Listen
*91 PBX Call Forward Use to Enable or Access PBX-CFWD
*92 PBX CFWD Destination Use to input FWD destination
*90 PBX Call Forward Disable Use to Disable PBX-CFWD
*8* Ext Number Whisper
*0 n/a Schedule OFF n/a
*1 n/a Go to Day Mode n/a
*2 n/a Go to Night Mode Ext must be assigned Operator "Y"
Press Day/Night button 0 Go to Schedule Mode Ext must be assigned Operator "Y"
Press Day/Night button 1 Go to Day Mode Ext must be assigned Operator "Y"
Press Day/Night button 2 Go to Night Mode Ext must be assigned Operator "Y"
0* Pause Phone Use instead of "Pause" button (ABC+extno)
1* UnPause Phone Use instead of "Pause" button (ABC+extno)
0* Agent Number Pause Agent Doesn't pause phone
1* Agent Number UnPause Agent Doesn't UnPause phone
2* Agent LogIn PBX SW Ver 4.6.1 and greater, previously Agent Number is required
3* Agent LogOut PBX SW Ver 4.6.1 and greater, previously "one-shot login"
4* VMB Number + SEND Call VMBox Cascading List Use to test Cascading Notification List operation
#* Ext Number + SEND Attended transfer Allows you to announce the call
## Ext Number + SEND Blind transfer Just transfer the call.
On Call *# Call Record n/a
99 SEND Group Call Pickup n/a
99 Ext Number + SEND Directed Call Pickup n/a
923 <pswd> Access your VMB (when no button is available)
924 MB + <pswd> Access a VMB from any extension Use from someone else's phone
926 wait for prompt... first letters of person's name Company Directory Access Company Directory
** Group Number Group Page Multicast Paging impacts network traffic less
* Ext Number + SEND Transfer to this extension's VMB Direct to VM Transfer
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