IPitomy PBX Tips

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Music File Format

MOH and Prompt

For best performance format music files as:

Wave (".wav"), PCM-Signed, 16-bit, 16000Hz (or greater, 44100 worked well too), 256kbps (or greater, 1411kbps worked well too), Mono (The lower the Hz the smaller the file.)

Upload Custom Ring Tones

You can send and store a music file on the IPitomy HD phone for playback during ringing. To do so the file MUST be formatted properly. IPitomy does not recommend doing this because it requires the phone to no longer pair to the PBX for its config file, and because its difficult to find a file that fits the parameters.

File Format

Wave file (*.wav), 711-aLaw, 8KHz, 64kbps, Mono, and less than 300kb size, file name should be small (mine is 8-characters)

Upload File

  • Once the file is created (I like Goldwave Audio Editing software.) Load it onto the telephone:
  1. Open browser
  2. Navigate to the phone IP (this operation cannot be done from the PBX)
  3. Navigate to Phone Maintenance / Auto Provisioning
  4. Uncheck the box at Auto Download Config File (this will keep the PBX from loading setting that don't include your loaded file)
  5. Click Submit
  6. Navigate to Audio
  7. Click the Browse button
  8. locate your wav file on your PC and select it (Windows/MAC, command)
  9. Click Upload
  10. If it doesn't succeed, fix the problem.
  11. Navigate to Audio (again)
  12. Under Audio / Ring / Ring Type select the file which should appear in the list
  13. Click Submit
  14. Call the phone - it should play your file as ring tone

Port Forwarding

The following table outlines the port forwarding information in the router that maps public IP addresses to internal IP addresses. Port forwarding must be configured to utilize features such as remote phones, SIP Providers, remote administration and branch office. IPitomy port forwarding requirements are specified below. Note you should only forward ports you intend to use.

Remote Phones 
Web Access to PBX (do not forward without changing password) 
Branch Office Networking 
Text Messaging (via eJabbard - NOT SMS)
Tech Support Access 
SSH - you should always forward this before you contact Technical Support
Application Port Protocol
Transport Protocol
LAN IP Address
Remote Management
IP Address of PBX
Secure Remote Management
IP Address of PBX
SSH (IPitomy Support)
22 SSH
IP Address of PBX
SIP Control 5060 SIP
IP Address of PBX
SIP RTP (Voice) 10000 - 20000
UDP + TCP IP Address of PBX
Chat (Text Messaging) 5222 XMPP
TCP IP Address of PBX
Branch Office 4569 IAX2
IP Address of PBX

Note that when you are configuring a port forward in your router, that many routers let you specify an external and internal port.  The internal port numbers that are forwarded to the PBX must match the numbers fromt the table above.  However, for SSH, HTTP, or HTTPS you may use any external port number that is available in your router.

Feature Codes

The numbering plan of the IPitomy IP PBX is almost completely open to customization. This is a list of codes that are required when feature buttons are not programmed to accomplish the operation.

Then Enter
Function Description
*8* + Ext


*9* + Ext

3* + Ext

Invoke Follow-Me for Ext Dials the Extension's Follow-me destination(s)
4* + Ext

Call VMBox Cascading List Use to test Cascading Notification List operation

Group Call Pickup n/a
99 + Ext

Directed Call Pickup n/a
923 Mailbox password
Access your VMB (when no button is available)
924 Mailbox# password#
Access a VMB from any extension Use from someone else's phone
926 wait for prompt... first letters of person's name
Company Directory Access Company Directory
**+ Ext

Group Page or Extension Page
Multicast Paging impacts network traffic less. 
Note multicast paging is configured by multicast
ext # and does not use **.
* + Ext

Transfer to this extension's VMB Direct to VM Transfer

Forwarding Feature Codes

Suffix Function Description Notes

PBX Call Forward
Use to Enable or Access PBX-CFWD

PBX CFWD Destination Use to input FWD destination
PBX Call Forward Disable Use to Disable PBX-CFWD

Day Night Mode Feature Codes

Then Enter
Function Description Notes
*0 n/a Go to Schedule Mode
*1 n/a Go to Day Mode n/a
*2 n/a Go to Night Mode Ext must be assigned Operator "Y"
Press Day/Night button 0 Go to Schedule Mode Ext must be assigned Operator "Y"
Press Day/Night button 1 Go to Day Mode Ext must be assigned Operator "Y"
Press Day/Night button
2 Go to Night Mode Ext must be assigned Operator "Y"

Active Call Feature Codes

Then Enter
Function Description Notes
Ext Number + #
Attended transfer Allows you to announce the call
## Ext Number + #
Blind transfer Just transfer the call.

Call Record Press again to stop recording.  Recordings end up in your voicemail box work folder.

ACD Feature Codes

Suffix Function Description Notes
Pause Phone in Queues
Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls.
UnPause Phone in Queues
Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls.
0* + Agent Number
Agent Number
Pause Agent Doesn't pause phone
1* + Agent Number
Agent Number
UnPause Agent Doesn't UnPause phone
Agent LogIn PBX SW Ver 4.6.1 and greater, previously Agent Number is required
2* + Ext

Log Agent In at Ext

Agent LogOut PBX SW Ver 4.6.1 and greater, previously "one-shot login"

Conference Feature Codes

* ConfRm Feature Menu Accesses the features available while in conference
*1 Mute/UnMute
*2 Lock/UnLock Only available to the Conference Administrator
*3 Eject Last User Only Availale to the Conference Administrator
*4 Decrease Conference Volume
*6 Increase Conference Volume
*7 Decrease User Volume
*9 Increase User Volume
*8 Exit Menu

NOTE: Volume adjustments are incrimental, so for anything more then a single level of adjustment it's best to access the conference feature menu by dialing a single * then using the volume adjustments within the menu. Since * is a special key in a Conference bridge, you cannot record a call by dialing *# from within the Conference. Here are two methods that can be used to accommodate an end users desire to record their Conference bridge calls.

  • Call Manager/QManager
    • Using the record feature in Q/Call Manager is a quick and easy way to record a call you are on in the Conference Bridge as it uses a different means to record.
  • Creating a Three-Way Call to another phone
    • Start by making a call from your Conference phone to another phone in the office. Once answered, start a 3-Way Call from the Conference phone into the Conference Bridge. Once all parties are connected, go to that 'other phone' and dial *#. This will result in the entire Conference call being recorded.
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