Difference between revisions of "Menu Management"

From IPitomy Wiki
Jump to navigation Jump to search
 
(12 intermediate revisions by the same user not shown)
Line 1: Line 1:
The Menu Management feature allows the end user to control their menu destinations, configuration, and prompts. Prompts can be hanged and recorded from any phone that can call into the Menu, and destinations/configuration can be changed from any PC that can access the web interface of the PBX.
+
'''THIS FEATURE IS OBSOLETE AND ONLY HERE FOR ARCHIVAL PURPOSESUSE [http://wiki.ipitomy.com/wiki/IP_PBX_Manual_System_Networking#UI_Users_.26_Groups USERS AND GROUPS] INSTEAD'''
  
If you would like to manage Menu greetings from a remote phone or a phone on the system you must enable the Admin Pin and set an Admin Pin under the menu you wish to manage Advanced settings.
 
  
 +
=== Overview ===
 +
The Menu Management feature allows the end user to control their menu destinations, configuration, and prompts. Prompts can be hanged and recorded from any phone that can call into the Menu, and destinations/configuration can be changed from any PC that can access the web interface of the PBX.
  
 +
[[File:Menus - Edit Menu.jpg|File:Menus - Edit Menu.jpg]]
  
==== <span class="mw-headline" id="Advanced_Menu_Settings">Advanced Menu Settings</span> ====
+
{| border="1" cellpadding="1" cellspacing="1" width="623"
 
 
{| style="border-spacing:0"
 
 
|-
 
|-
| style="background-color:#b8cce4border-top:0.0069in solid #0000ffborder-bottom:0.0069in solid #0000ffborder-left:0.0069in solid #0000ffborder-right:nonepadding-top:0inpadding-bottom:0inpadding-left:0.075inpadding-right:0.075in" | <center>'''Sections/Fields'''</center>
+
| <div dir="ltr" style="font-size: 16.5986pxfont-family: serif;  left: 150.047px;  top: 171.9px;  transform: rotate(0deg) scale(1.13424, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_13_0" data-canvas-width="165.59920531619494"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">Active Menu Prompt</span></span><br/></div>
| style="background-color:#b8cce4border:0.0069in solid #0000ffpadding-top:0inpadding-bottom:0inpadding-left:0.075inpadding-right:0.075in" | <center>'''Description'''</center>
+
| <div dir="ltr" style="font-size: 16.5986pxfont-family: serif;  left: 369.036px;  top: 219.897px;  transform: rotate(0deg) scale(1.06309, 1);  transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="302.979612893461"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">Defines which prompt is set to be used on this menu, taking into</span></span><br/></div><div dir="ltr" style="font-size: 16.5986pxfont-family: serif;  left: 369.036px;  top: 219.897px;  transform: rotate(0deg) scale(1.06309, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="302.979612893461"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">account individual prompts recorded using Menu Management and</span></span><br/></div><div dir="ltr" style="font-size: 16.5986pxfont-family: serif;  left: 369.036px;  top: 219.897px;  transform: rotate(0deg) scale(1.06309, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="302.979612893461"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">system prompts. Prompts recorded through Menu Management will</span></span><br/></div><div dir="ltr" style="font-size: 16.5986px;  font-family: serif;  left: 369.036px;  top: 219.897pxtransform: rotate(0deg) scale(1.06309, 1);  transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="302.979612893461"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">only be available in this Menu, and are defined as 1-5. If set to</span></span><br/></div><div dir="ltr" style="font-size: 16.5986pxfont-family: serif;  left: 369.036px;  top: 219.897px;  transform: rotate(0deg) scale(1.06309, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="302.979612893461"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">default,the Menu will play the Default Menu Prompt which is</span></span><br/></div><div dir="ltr" style="font-size: 16.5986pxfont-family: serif;  left: 369.036px;  top: 219.897px;  transform: rotate(0deg) scale(1.06309, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="302.979612893461"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">selectedfrom the list of system prompts.</span></span><br/></div>
 
|-
 
|-
| style="border-top:0.0069in solid #0000ffborder-bottom:0.0069in solid #0000ffborder-left:0.0069in solid #0000ffborder-right:none;  padding-top:0inpadding-bottom:0inpadding-left:0.075in;  padding-right:0.075in" | Response Timeout
+
| <div dir="ltr" style="font-size: 16.5986pxfont-family: serif;  left: 150.055px;  top: 259.093pxtransform: rotate(0deg) scale(1.1358, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_13_0" data-canvas-width="183.9998903259735"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">Control Menu Prompts</span></span><br/></div>
| style="border:0.0069in solid #0000ff;  padding-top:0in;  padding-bottom:0in;  padding-left:0.5in;  padding-right:0.075in" | This is the number of seconds (0-60) the PBX will wait for digits to be dialed. If nothing is dialed in the allotted time, the menu will route the call to the Failover Destination. The minimum and default value is '''4'''.
+
| <div dir="ltr" style="font-size: 16.5986pxfont-family: serif;  left: 369.036px;  top: 278.292pxtransform: rotate(0deg) scale(1.09485, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="172.9856646642703"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">Clicking this blue link will expand the page, allowing the administrator</span></span><br/></div><div dir="ltr" style="font-size: 16.5986pxfont-family: serif;  left: 369.036px;  top: 278.292pxtransform: rotate(0deg) scale(1.09485, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="172.9856646642703"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">to copy Menu Management prompts to the system prompts,</span></span><br/></div><div dir="ltr" style="font-size: 16.5986pxfont-family: serif;  left: 369.036px;  top: 278.292pxtransform: rotate(0deg) scale(1.09485, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="172.9856646642703"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">or vice versa.</span></span><br/></div>
|-
+
|}
| style="border-top:0.0069in solid #0000ffborder-bottom:0.0069in solid #0000ffborder-left:0.0069in solid #0000ffborder-right:none;  padding-top:0inpadding-bottom:0inpadding-left:0.075in;  padding-right:0.075in" | Digit Timeout
+
 
| style="border:0.0069in solid #0000ff;  padding-top:0in;  padding-bottom:0in;  padding-left:0.5in;  padding-right:0.075in" | While entering digits, the PBX will wait this many seconds (1-20) after the last digit was entered to take any actions. Single decimal digits are permitted. The default value is '''2'''.
+
[[File:Menus - Advanced.jpg|File:Menus - Advanced.jpg]]
|-
 
| style="border-top:0.0069in solid #0000ffborder-bottom:0.0069in solid #0000ffborder-left:0.0069in solid #0000ff;  border-right:nonepadding-top:0inpadding-bottom:0inpadding-left:0.075in;  padding-right:0.075in" | Play the Greeting
 
| style="border:0.0069in solid #0000ff;  padding-top:0in;  padding-bottom:0in;  padding-left:0.5in;  padding-right:0.075in" | This is the number of times the greeting will be played before the call is sent to the fail over destination. Default and minimum value is '''1'''.
 
|-
 
| style="border-top:0.0069in solid #0000ffborder-bottom:0.0069in solid #0000ffborder-left:0.0069in solid #0000ffborder-right:none;  padding-top:0inpadding-bottom:0inpadding-left:0.075in;  padding-right:0.075in" | Local extension dialing
 
| style="border:0.0069in solid #0000ff;  padding-top:0in;  padding-bottom:0in;  padding-left:0.5in;  padding-right:0.075in" | This indicates whether you are able to dial local extensions from the menu. Default value is '''YES.'''
 
Note: It is not necessary to designate leading digits for extensions. This setting alone indicates when digits collected should be compared to the available list of extensions.
 
  
 +
{| style="width: 500px" border="1" cellpadding="1" cellspacing="1"
 
|-
 
|-
| style="border-top:0.0069in solid #0000ffborder-bottom:0.0069in solid #0000ffborder-left:0.0069in solid #0000ffborder-right:nonepadding-top:0inpadding-bottom:0inpadding-left:0.075inpadding-right:0.075in" | Prompt Padding
+
| Enable Ad<span style="font-family:arial,helvetica,sans-serif">min P</span>IN<br/>
| style="border:0.0069in solid #0000ffpadding-top:0inpadding-bottom:0inpadding-left:0.5inpadding-right:0.075in" | This is the time in seconds that the PBX will wait when entering the menu before playing the prompt. The default is set to '''2''' seconds.
+
| <div dir="ltr" style="font-size: 16.5986px;  font-family: serif;  left: 150.056px;  top: 756.852pxtransform: rotate(0deg) scale(1.13848, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_13_0" data-canvas-width="148.0029194231878"><br/></div><div dir="ltr" style="font-size: 16.5986pxfont-family: serifleft: 519.025pxtop: 756.852pxtransform: rotate(0deg) scale(1.07977, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="323.9319138678867"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">Defines whether Menu Management will be</span></span><br/></div><div dir="ltr" style="font-size: 16.5986pxfont-family: serif;  left: 519.025pxtop: 776.05pxtransform: rotate(0deg) scale(1.08927, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="270.1398576821977"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">enabled when calling into the Menu.</span></span><br/></div>
 
|-
 
|-
| style="border-top:0.0069in solid #0000ffborder-bottom:0.0069in solid #0000ffborder-left:0.0069in solid #0000ffborder-right:nonepadding-top:0inpadding-bottom:0inpadding-left:0.075inpadding-right:0.075in" | Enable Admin PIN
+
| Admin PIN<br/>
| style="border:0.0069in solid #0000ffpadding-top:0inpadding-bottom:0inpadding-left:0.5inpadding-right:0.075in" | This enables the use of DTMF Menu Prompt Administration. When enabled the user may access the menu from a DTMF-enabled device and input the PIN to enter into Menu Prompt Administration Default value is '''No'''.
+
| <div dir="ltr" style="font-size: 16.5986px;  font-family: serif;  left: 519.024px;  top: 796.05pxtransform: rotate(0deg) scale(1.08181, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="340.771405563603"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">When Enable Admin PIN is set to YES, this is</span></span><br/></div><div dir="ltr" style="font-size: 16.5986pxfont-family: serifleft: 519.024pxtop: 815.248pxtransform: rotate(0deg) scale(1.09518, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="353.74184447998374"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">the code that must be entered when calling into</span></span><br/></div><div dir="ltr" style="font-size: 16.5986pxfont-family: serif;  left: 519.024pxtop: 834.447pxtransform: rotate(0deg) scale(1.10597, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="325.1544252874113"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">the Menu to access the Menu Management</span></span></div><div dir="ltr" style="font-size: 16.5986px;  font-family: serif;  left: 519.024px;  top: 853.645pxtransform: rotate(0deg) scale(1.10435, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="337.93206602437067"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">feature in regards to recording and managing</span></span></div><div dir="ltr" style="font-size: 16.5986pxfont-family: serifleft: 519.024pxtop: 872.844pxtransform: rotate(0deg) scale(1.08708, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="323.94912368560705"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">prompts, and the password for logging in to</span></span><br/></div><div dir="ltr" style="font-size: 16.5986pxfont-family: serif;  left: 519.024pxtop: 891.842pxtransform: rotate(0deg) scale(1.08359, 1)transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="292.56995794424137"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">edit the Menu. This must be a 5-6 digit</span></span></div><div dir="ltr" style="font-size: 16.5986px;  font-family: serif; left: 519.024px; top: 911.041px;  transform: rotate(0deg) scale(1.13304, 1);  transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_8_0" data-canvas-width="65.79180570615692"><span style="font-size:small"><span style="font-family: arial,helvetica,sans-serif">number.</span></span><br/></div>
|-
+
|}
| style="border-top:0.0069in solid #0000ffborder-bottom:0.0069in solid #0000ffborder-left:0.0069in solid #0000ffborder-right:nonepadding-top:0inpadding-bottom:0inpadding-left:0.075inpadding-right:0.075in" | Admin PIN
+
<div dir="ltr" style="font-size: 16.5986px;  font-family: serif;  left: 150.047px;  top: 796.05px;  transform: rotate(0deg) scale(1.10763, 1);  transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_13_0" data-canvas-width="88.6105793440597"><br/></div><div dir="ltr" style="font-size: 16.5986px;  font-family: serif;  left: 150.047px;  top: 796.05px;  transform: rotate(0deg) scale(1.10763, 1);  transform-origin: 0% 0% 0px" data-angle="0" data-font-name="g_font_13_0" data-canvas-width="88.6105793440597"><br/></div>
| style="border:0.0069in solid #0000ffpadding-top:0inpadding-bottom:0inpadding-left:0.5inpadding-right:0.075in" |
 
This is the PIN used to access DTMF Menu Prompt Administration, and must be a 5 or 6 digit number. Default value is: &lt;empty&gt;.
 
 
 
 
 
  
 +
===Copying Menu Prompts to System Prompts===
 +
STEPS:
 +
#When editing a menu, click the blue link Control Menu Prompts to reveal the option for copying prompts.
 +
#Under the Copy dropdown, select the menu prompt (1-5) that you wish to copy to a system prompt.
 +
#Under the To dropdown, select New Prompt.
 +
#Click the Submit button.
 +
#Enter a name for the new prompt to have when copied to system prompts under PBX Setup=>Prompts.
  
 +
===Copying System Prompts to Menu Prompts===
 +
STEPS:
 +
#When editing a menu, click the blue link Control Menu Prompts to reveal the option for copying prompts.
 +
#Under the Copy dropdown, select the System prompt that you wish to copy to a Menu prompt.
 +
#Under the To dropdown, select which Menu prompt (1-5) you want to copy to.
 +
#Click the Submit button.
  
 +
=== Prompt Management ===
 +
By calling into a Menu, you can enter the Admin PIN which allows the caller to control and record prompts for that menu.  Once logged in, the system will audibly instruct the user how to listen to all prompts for the menu, record up to 5 new prompts, and how to change which of the prompts is set as active in the Menu.
  
 +
==== Navigating Prompt Management ====
 +
STEPS:
 +
#Call into the Menu, either locally by dialing the menu number, or from an outbound line that routes to the Menu.
 +
#Once the prompt begins playing, enter the Admin PIN for the Menu.
 +
#The system will announce “Your current menu prompt is set to announcement (X).  To manage announcement, press the announcement number 0-5 or press * to hear the current announcement”
 +
#Pressing 0 will access the System Prompt for the Menu.  Pressing 1-5 will access one of the Menu specific prompts.
 +
#While accessing a prompt, you can press 1 to listen to it, 2 to record, 3 to set as the active prompt, or * to return to the beginning of Menu Management. (You cannot record over slot 0, the System Prompt) 
  
|}
+
=== Menu Management Console<br/> ===
 
 
  
 +
[[File:Menu Management Console.jpg|File:Menu Management Console.jpg]]
  
Be sure to use a 5-6 digit pin. Once enable you can call the menu and as the greeting is being played you can dial the PIN. This will take you into the Menu Management IVR and allow options for control of prompts and recording of promts.
+
====Accessing Menu Management Console ====
 +
STEPS:
 +
#Access the login screen for the PBX, either from a local or remote PC.  
 +
#On the right hand side (User Login) enter the Menu Number as the Username and the Menu Admin PIN as the Password.  
 +
#Click Login, which will take you to the Menu Management Console.
 +
#Edit the Menu using the console the same as you would edit it when logged into the PBX as an administrator.
 +
#Once changes are completed, click Save Changes, which will Save and Apply the settings in the PBX.

Latest revision as of 13:20, 6 August 2018

THIS FEATURE IS OBSOLETE AND ONLY HERE FOR ARCHIVAL PURPOSES. USE USERS AND GROUPS INSTEAD


Overview

The Menu Management feature allows the end user to control their menu destinations, configuration, and prompts. Prompts can be hanged and recorded from any phone that can call into the Menu, and destinations/configuration can be changed from any PC that can access the web interface of the PBX.

File:Menus - Edit Menu.jpg

Active Menu Prompt
Defines which prompt is set to be used on this menu, taking into
account individual prompts recorded using Menu Management and
system prompts. Prompts recorded through Menu Management will
only be available in this Menu, and are defined as 1-5. If set to
default,the Menu will play the Default Menu Prompt which is
selectedfrom the list of system prompts.
Control Menu Prompts
Clicking this blue link will expand the page, allowing the administrator
to copy Menu Management prompts to the system prompts,
or vice versa.

File:Menus - Advanced.jpg

Enable Admin PIN

Defines whether Menu Management will be
enabled when calling into the Menu.
Admin PIN
When Enable Admin PIN is set to YES, this is
the code that must be entered when calling into
the Menu to access the Menu Management
feature in regards to recording and managing
prompts, and the password for logging in to
edit the Menu. This must be a 5-6 digit
number.


Copying Menu Prompts to System Prompts

STEPS:

  1. When editing a menu, click the blue link Control Menu Prompts to reveal the option for copying prompts.
  2. Under the Copy dropdown, select the menu prompt (1-5) that you wish to copy to a system prompt.
  3. Under the To dropdown, select New Prompt.
  4. Click the Submit button.
  5. Enter a name for the new prompt to have when copied to system prompts under PBX Setup=>Prompts.

Copying System Prompts to Menu Prompts

STEPS:

  1. When editing a menu, click the blue link Control Menu Prompts to reveal the option for copying prompts.
  2. Under the Copy dropdown, select the System prompt that you wish to copy to a Menu prompt.
  3. Under the To dropdown, select which Menu prompt (1-5) you want to copy to.
  4. Click the Submit button.

Prompt Management

By calling into a Menu, you can enter the Admin PIN which allows the caller to control and record prompts for that menu. Once logged in, the system will audibly instruct the user how to listen to all prompts for the menu, record up to 5 new prompts, and how to change which of the prompts is set as active in the Menu.

Navigating Prompt Management

STEPS:

  1. Call into the Menu, either locally by dialing the menu number, or from an outbound line that routes to the Menu.
  2. Once the prompt begins playing, enter the Admin PIN for the Menu.
  3. The system will announce “Your current menu prompt is set to announcement (X). To manage announcement, press the announcement number 0-5 or press * to hear the current announcement”
  4. Pressing 0 will access the System Prompt for the Menu. Pressing 1-5 will access one of the Menu specific prompts.
  5. While accessing a prompt, you can press 1 to listen to it, 2 to record, 3 to set as the active prompt, or * to return to the beginning of Menu Management. (You cannot record over slot 0, the System Prompt)

Menu Management Console

File:Menu Management Console.jpg

Accessing Menu Management Console

STEPS:

  1. Access the login screen for the PBX, either from a local or remote PC.
  2. On the right hand side (User Login) enter the Menu Number as the Username and the Menu Admin PIN as the Password.
  3. Click Login, which will take you to the Menu Management Console.
  4. Edit the Menu using the console the same as you would edit it when logged into the PBX as an administrator.
  5. Once changes are completed, click Save Changes, which will Save and Apply the settings in the PBX.