Difference between revisions of "PBXPlus Manual: Feature Codes"

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== Feature Codes ==
+
== Feature Codes<br/> ==
 +
 
 
The numbering plan of the IPitomy IP PBX is almost completely open to customization. This is a list of codes that are required when feature buttons are not programmed to accomplish the operation.
 
The numbering plan of the IPitomy IP PBX is almost completely open to customization. This is a list of codes that are required when feature buttons are not programmed to accomplish the operation.
  
−
{| class="wikitable"
+
{| style="width: 80%" class="wikitable" width="687"
 +
|-
 +
! Code<br/>
 +
! Then Enter<br/>
 +
! Function Description<br/>
 +
! Notes<br/>
 +
|-
 +
| *8* + Ext<br/>
 +
| <br/>
 +
| Whisper<br/>
 +
| <br/>
 +
|-
 +
| *9* + Ext<br/>
 +
| <br/>
 +
| Listen
 +
| <br/>
 +
|-
 +
| 3* + Ext<br/>
 +
| <br/>
 +
| Invoke Follow-Me for Ext
 +
| Dials the Extension's Follow-me destination(s)
 +
|-
 +
| 4* + Ext<br/>
 +
| <br/>
 +
| Call VMBox Cascading List
 +
| Use to test Cascading Notification List operation<br/>
 +
|-
 +
| 99<br/>
 +
| <br/>
 +
| Group Call Pickup
 +
| n/a
 +
|-
 +
| 99 + Ext<br/>
 +
| <br/>
 +
| Directed Call Pickup
 +
| n/a
 +
|-
 +
| 923
 +
| Mailbox password<br/>
 +
| Access your VMB
 +
| (when no button is available)
 +
|-
 +
| 924
 +
| Mailbox# password#<br/>
 +
| Access a VMB from any extension
 +
| Use from someone else's phone
 +
|-
 +
| 926
 +
| wait for prompt... first letters of person's name<br/>
 +
| Company Directory
 +
| Access Company Directory
 +
|-
 +
| **+ Ext<br/>
 +
| <br/>
 +
| Group Page or Extension Page<br/>
 +
| Multicast Paging impacts network traffic less.&nbsp;<br/>Note multicast paging is configured by multicast<br/>ext # and does not use **.<br/>
 +
|-
 +
| * + Ext<br/>
 +
| <br/>
 +
| Transfer to this extension's VMB
 +
| Direct to VM Transfer<br/>
 +
|}
 +
 
 +
== Forwarding Feature Codes<br/> ==
 +
 
 +
{| class="wikitable cke_show_border"
 
|-
 
|-
−
! Code
+
! Code<br/>
 
! Suffix
 
! Suffix
 
! Function Description
 
! Function Description
−
! Notes
+
! Notes<br/>
 +
|-
 +
| *91<br/>
 +
| <br/>
 +
| PBX Call Forward<br/>
 +
| Use to Enable or Access PBX-CFWD
 +
|-
 +
| *92<br/>
 +
| <br/>
 +
| PBX CFWD Destination
 +
| Use to input FWD destination<br/>
 
|-
 
|-
−
| *9*
+
| *90
−
| Ext Number
+
| <br/>
−
| Listen
+
| PBX Call Forward Disable
−
|
+
| Use to Disable PBX-CFWD<br/>
 +
|}
 +
 
 +
== Day Night Mode Feature Codes<br/> ==
 +
 
 +
{| class="wikitable cke_show_border"
 
|-
 
|-
−
| *8*
+
! Code<br/>
−
| Ext Number
+
! Then Enter<br/>
−
| Whisper
+
! Function Description
−
|
+
! Notes
 
|-
 
|-
 
| *0
 
| *0
 
| n/a
 
| n/a
−
| Schedule OFF
+
| Go to Schedule Mode<br/>
 
| n/a
 
| n/a
 
|-
 
|-
Line 42: Line 123:
 
| 1
 
| 1
 
| Go to Day Mode
 
| Go to Day Mode
−
| Ext must be assigned Operator "Y"
+
| Ext must be assigned Operator "Y"<br/>
 
|-
 
|-
−
| Press Day/Night button
+
| Press Day/Night button<br/>
 
| 2
 
| 2
 
| Go to Night Mode
 
| Go to Night Mode
−
| Ext must be assigned Operator "Y"
+
| Ext must be assigned Operator "Y"<br/>
 +
|}
 +
 
 +
== Active Call Feature Codes<br/> ==
 +
 
 +
{| class="wikitable cke_show_border"
 +
|-
 +
! Code<br/>
 +
! Then Enter<br/>
 +
! Function Description
 +
! Notes
 +
|-
 +
| #*<br/>
 +
| Ext Number + #<br/>
 +
| Attended transfer
 +
| Allows you to announce the call
 +
|-
 +
| ##
 +
| Ext Number + #<br/>
 +
| Blind transfer
 +
| Just transfer the call.
 +
|-
 +
|
 +
{| class="wikitable cke_show_border cke_show_border"
 +
|-
 +
| *#<br/>
 +
|}
 +
 
 +
| <br/>
 +
| Call Record
 +
| Press again to stop recording.&nbsp; Recordings end up in your voicemail box work folder.<br/>
 +
|}
 +
 
 +
== ACD Feature Codes<br/> ==
 +
 
 +
{| class="wikitable cke_show_border"
 +
|-
 +
! Code<br/>
 +
! Suffix
 +
! Function Description
 +
! Notes
 
|-
 
|-
 
| 0*
 
| 0*
−
|  
+
| <br/>
−
| Pause Phone
+
| Pause Phone in Queues<br/>
−
| Use instead of "Pause" button (ABC+extno)
+
| Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls.<br/>
 
|-
 
|-
 
| 1*
 
| 1*
−
|  
+
| <br/>
−
| UnPause Phone
+
| UnPause Phone in Queues<br/>
−
| Use instead of "Pause" button (ABC+extno)
+
| Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls.<br/>
 
|-
 
|-
−
| 0*
+
| 0* + Agent Number<br/>
−
| Agent Number
+
| Agent Number<br/>
 
| Pause Agent
 
| Pause Agent
 
| Doesn't pause phone
 
| Doesn't pause phone
 
|-
 
|-
−
| 1*
+
| 1* + Agent Number<br/>
−
| Agent Number
+
| Agent Number<br/>
 
| UnPause Agent
 
| UnPause Agent
−
| Doesn't UnPause phone
+
| Doesn't UnPause phone<br/>
 
|-
 
|-
 
| 2*
 
| 2*
−
|  
+
| <br/>
 
| Agent LogIn
 
| Agent LogIn
−
| PBX SW Ver 4.6.1 and greater, previously Agent Number is required
+
| PBX SW Ver 4.6.1 and greater, previously Agent Number is required<br/>
 +
|-
 +
| 2* + Ext<br/>
 +
| <br/>
 +
| Log Agent In at Ext<br/>
 +
| <br/>
 
|-
 
|-
 
| 3*
 
| 3*
−
|  
+
| <br/>
 
| Agent LogOut
 
| Agent LogOut
−
| PBX SW Ver 4.6.1 and greater, previously "one-shot login"
+
| PBX SW Ver 4.6.1 and greater, previously "one-shot login"<br/>
 +
|}
 +
 
 +
== Conference Feature Codes<br/> ==
 +
 
 +
{| class="wikitable cke_show_border"
 
|-
 
|-
−
| #*
+
| '''Code'''<br/>
−
| Ext Number + SEND
+
| style="text-align: center" | '''Function'''<br/>
−
| Attended transfer
+
| style="text-align: center" | '''Description'''<br/>
−
| n/a
+
|-
 +
| *
 +
| ConfRm Feature Menu
 +
| Accesses the features available while in conference
 +
|-
 +
| *1
 +
| Mute/UnMute
 +
| <br/>
 +
|-
 +
| *2
 +
| Lock/UnLock
 +
| Only available to the Conference Administrator
 
|-
 
|-
−
| On Call
+
| *3
−
| *#
+
| Eject Last User
−
| Call Record
+
| Only Availale to the Conference Administrator
−
| n/a
 
 
|-
 
|-
−
| 99
+
| *4
−
| SEND
+
| Decrease Conference Volume
−
| Group Call Pickup
+
| <br/>
−
| n/a
 
 
|-
 
|-
−
| 99
+
| *6
−
| Ext Number + SEND
+
| Increase Conference Volume
−
| Directed Call Pickup
+
| <br/>
−
| n/a
 
 
|-
 
|-
−
| 923
+
| *7
−
| <pswd>
+
| Decrease User Volume
−
| Access your VMB
+
| <br/>
−
| (when no button is available)
 
−
|-
 
−
| 924
 
−
| MB + <pswd>
 
−
| Access a VMB from any extension
 
−
| Use from someone else's phone
 
 
|-
 
|-
−
| **
+
| *9
−
| Group Number
+
| Increase User Volume
−
| Group Page
+
| <br/>
−
| Multicast Paging impacts network traffic less
 
 
|-
 
|-
−
| *
+
| *8
−
| Ext Number + SEND
+
| Exit Menu
−
| Transfer to this extension's VMB
+
| <br/>
−
| Direct to VM Transfer
 
 
|}
 
|}
 +
 +
'''NOTE: Volume adjustments are incrimental, so for anything more then a single level of adjustment it's best to access the conference feature menu by dialing a single * then using the volume adjustments within the menu.'''

Latest revision as of 20:24, 6 November 2018

Feature Codes

The numbering plan of the IPitomy IP PBX is almost completely open to customization. This is a list of codes that are required when feature buttons are not programmed to accomplish the operation.

Code
 Then Enter
 Function Description
 Notes
*8* + Ext
Whisper
*9* + Ext
Listen
3* + Ext
Invoke Follow-Me for Ext Dials the Extension's Follow-me destination(s)
4* + Ext
Call VMBox Cascading List Use to test Cascading Notification List operation
99
Group Call Pickup n/a
99 + Ext
Directed Call Pickup n/a
923 Mailbox password
 Access your VMB (when no button is available)
924 Mailbox# password#
 Access a VMB from any extension Use from someone else's phone
926 wait for prompt... first letters of person's name
 Company Directory Access Company Directory
**+ Ext
Group Page or Extension Page
 Multicast Paging impacts network traffic less. 
Note multicast paging is configured by multicast
ext # and does not use **.
* + Ext
Transfer to this extension's VMB Direct to VM Transfer

Forwarding Feature Codes

Code
 Suffix Function Description Notes
*91
PBX Call Forward
 Use to Enable or Access PBX-CFWD
*92
PBX CFWD Destination Use to input FWD destination
*90
PBX Call Forward Disable Use to Disable PBX-CFWD

Day Night Mode Feature Codes

Code
 Then Enter
 Function Description Notes
*0 n/a Go to Schedule Mode
 n/a
*1 n/a Go to Day Mode n/a
*2 n/a Go to Night Mode Ext must be assigned Operator "Y"
Press Day/Night button 0 Go to Schedule Mode Ext must be assigned Operator "Y"
Press Day/Night button 1 Go to Day Mode Ext must be assigned Operator "Y"
Press Day/Night button
 2 Go to Night Mode Ext must be assigned Operator "Y"

Active Call Feature Codes

Code
 Then Enter
 Function Description Notes
#*
 Ext Number + #
 Attended transfer Allows you to announce the call
## Ext Number + #
 Blind transfer Just transfer the call.
*#
Call Record Press again to stop recording.  Recordings end up in your voicemail box work folder.

ACD Feature Codes

Code
 Suffix Function Description Notes
0*
Pause Phone in Queues
 Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls.
1*
UnPause Phone in Queues
 Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls.
0* + Agent Number
 Agent Number
 Pause Agent Doesn't pause phone
1* + Agent Number
 Agent Number
 UnPause Agent Doesn't UnPause phone
2*
Agent LogIn PBX SW Ver 4.6.1 and greater, previously Agent Number is required
2* + Ext
Log Agent In at Ext
3*
Agent LogOut PBX SW Ver 4.6.1 and greater, previously "one-shot login"

Conference Feature Codes

Code
 Function
 Description
* ConfRm Feature Menu Accesses the features available while in conference
*1 Mute/UnMute
*2 Lock/UnLock Only available to the Conference Administrator
*3 Eject Last User Only Availale to the Conference Administrator
*4 Decrease Conference Volume
*6 Increase Conference Volume
*7 Decrease User Volume
*9 Increase User Volume
*8 Exit Menu

NOTE: Volume adjustments are incrimental, so for anything more then a single level of adjustment it's best to access the conference feature menu by dialing a single * then using the volume adjustments within the menu.

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