PBXPlus Manual: Feature Codes

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== Feature Codes ==
+
== Feature Codes<br/> ==
  
 
The numbering plan of the IPitomy IP PBX is almost completely open to customization. This is a list of codes that are required when feature buttons are not programmed to accomplish the operation.
 
The numbering plan of the IPitomy IP PBX is almost completely open to customization. This is a list of codes that are required when feature buttons are not programmed to accomplish the operation.
  
{| class="wikitable"
+
{| style="width: 80%" class="wikitable" width="687"
 
|-
 
|-
! Code
+
! Code<br/>
! Suffix
+
! Then Enter<br/>
! Function Description
+
! Function Description<br/>
! Notes
+
! Notes<br/>
 
|-
 
|-
| *8*
+
| *8* + Ext<br/>
| Ext Number
+
| <br/>
| Whisper
+
| Whisper<br/>
 +
| <br/>
 
|-
 
|-
| *9*
+
| *9* + Ext<br/>
| Ext Number
+
| <br/>
 
| Listen
 
| Listen
|  
+
| <br/>
 
|-
 
|-
| *91
+
| 3* + Ext<br/>
|  
+
| <br/>
| PBX Call Forward
+
| Invoke Follow-Me for Ext
 +
| Dials the Extension's Follow-me destination(s)
 +
|-
 +
| 4* + Ext<br/>
 +
| <br/>
 +
| Call VMBox Cascading List
 +
| Use to test Cascading Notification List operation<br/>
 +
|-
 +
| 99<br/>
 +
| <br/>
 +
| Group Call Pickup
 +
| n/a
 +
|-
 +
| 99 + Ext<br/>
 +
| <br/>
 +
| Directed Call Pickup
 +
| n/a
 +
|-
 +
| 923
 +
| Mailbox password<br/>
 +
| Access your VMB
 +
| (when no button is available)
 +
|-
 +
| 924
 +
| Mailbox# password#<br/>
 +
| Access a VMB from any extension
 +
| Use from someone else's phone
 +
|-
 +
| 926
 +
| wait for prompt... first letters of person's name<br/>
 +
| Company Directory
 +
| Access Company Directory
 +
|-
 +
| **+ Ext<br/>
 +
| <br/>
 +
| Group Page or Extension Page<br/>
 +
| Multicast Paging impacts network traffic less.&nbsp;<br/>Note multicast paging is configured by multicast<br/>ext # and does not use **.<br/>
 +
|-
 +
| * + Ext<br/>
 +
| <br/>
 +
| Transfer to this extension's VMB
 +
| Direct to VM Transfer<br/>
 +
|}
 +
 
 +
== Forwarding Feature Codes<br/> ==
 +
 
 +
{| class="wikitable cke_show_border"
 +
|-
 +
! Code<br/>
 +
! Suffix
 +
! Function Description
 +
! Notes<br/>
 +
|-
 +
| *91<br/>
 +
| <br/>
 +
| PBX Call Forward<br/>
 
| Use to Enable or Access PBX-CFWD
 
| Use to Enable or Access PBX-CFWD
 
|-
 
|-
| *92
+
| *92<br/>
|  
+
| <br/>
 
| PBX CFWD Destination
 
| PBX CFWD Destination
| Use to input FWD destination
+
| Use to input FWD destination<br/>
 
|-
 
|-
 
| *90
 
| *90
|  
+
| <br/>
 
| PBX Call Forward Disable
 
| PBX Call Forward Disable
| Use to Disable PBX-CFWD
+
| Use to Disable PBX-CFWD<br/>
|  
+
|}
 +
 
 +
== Day Night Mode Feature Codes<br/> ==
 +
 
 +
{| class="wikitable cke_show_border"
 +
|-
 +
! Code<br/>
 +
! Then Enter<br/>
 +
! Function Description
 +
! Notes
 
|-
 
|-
 
| *0
 
| *0
 
| n/a
 
| n/a
| Schedule OFF
+
| Go to Schedule Mode<br/>
 
| n/a
 
| n/a
 
|-
 
|-
Line 58: Line 123:
 
| 1
 
| 1
 
| Go to Day Mode
 
| Go to Day Mode
| Ext must be assigned Operator "Y"
+
| Ext must be assigned Operator "Y"<br/>
 
|-
 
|-
| Press Day/Night button
+
| Press Day/Night button<br/>
 
| 2
 
| 2
 
| Go to Night Mode
 
| Go to Night Mode
| Ext must be assigned Operator "Y"
+
| Ext must be assigned Operator "Y"<br/>
 +
|}
 +
 
 +
== Active Call Feature Codes<br/> ==
 +
 
 +
{| class="wikitable cke_show_border"
 
|-
 
|-
| 0*
+
! Code<br/>
|
+
! Then Enter<br/>
| Pause Phone
+
! Function Description
| Use instead of "Pause" button (ABC+extno)
+
! Notes
|-
+
| 1*
+
|
+
| UnPause Phone
+
| Use instead of "Pause" button (ABC+extno)
+
 
|-
 
|-
| 0*
+
| #*<br/>
| Agent Number
+
| Ext Number + #<br/>
| Pause Agent
+
| Doesn't pause phone
+
|-
+
| 1*
+
| Agent Number
+
| UnPause Agent
+
| Doesn't UnPause phone
+
|-
+
|-
+
| 1* + Ext
+
| Dial this Extension's Follow-me destination(s)
+
|
+
|
+
| 2*
+
|
+
| Agent LogIn
+
| PBX SW Ver 4.6.1 and greater, previously Agent Number is required
+
|-
+
| 3*
+
|
+
| Agent LogOut
+
| PBX SW Ver 4.6.1 and greater, previously "one-shot login"
+
|-
+
| 4*
+
| VMB Number + SEND
+
| Call VMBox Cascading List
+
| Use to test Cascading Notification List operation
+
|-
+
| #*
+
| Ext Number + SEND
+
 
| Attended transfer
 
| Attended transfer
 
| Allows you to announce the call
 
| Allows you to announce the call
 
|-
 
|-
 
| ##
 
| ##
| Ext Number + SEND
+
| Ext Number + #<br/>
 
| Blind transfer
 
| Blind transfer
 
| Just transfer the call.
 
| Just transfer the call.
 
|-
 
|-
| On Call
+
|  
| *#
+
{| class="wikitable cke_show_border cke_show_border"
 +
|-
 +
| *#<br/>
 +
|}
 +
 
 +
| <br/>
 
| Call Record
 
| Call Record
| n/a
+
| Press again to stop recording.&nbsp; Recordings end up in your voicemail box work folder.<br/>
 +
|}
 +
 
 +
== ACD Feature Codes<br/> ==
 +
 
 +
{| class="wikitable cke_show_border"
 
|-
 
|-
| 99
+
! Code<br/>
| SEND
+
! Suffix
| Group Call Pickup
+
! Function Description
| n/a
+
! Notes
 
|-
 
|-
| 99
+
| 0*
| Ext Number + SEND
+
| <br/>
| Directed Call Pickup
+
| Pause Phone in Queues<br/>
| n/a
+
| Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls.<br/>
 
|-
 
|-
| 923
+
| 1*
| &lt;pswd&gt;
+
| <br/>
| Access your VMB
+
| UnPause Phone in Queues<br/>
| (when no button is available)
+
| Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls.<br/>
 
|-
 
|-
| 924
+
| 0* + Agent Number<br/>
| MB + &lt;pswd&gt;
+
| Agent Number<br/>
| Access a VMB from any extension
+
| Pause Agent
| Use from someone else's phone
+
| Doesn't pause phone
 
|-
 
|-
| 926
+
| 1* + Agent Number<br/>
| wait for prompt... first letters of person's name
+
| Agent Number<br/>
| Company Directory
+
| UnPause Agent
| Access Company Directory
+
| Doesn't UnPause phone<br/>
 
|-
 
|-
| **
+
| 2*
| Group Number
+
| <br/>
| Group Page
+
| Agent LogIn
| Multicast Paging impacts network traffic less
+
| PBX SW Ver 4.6.1 and greater, previously Agent Number is required<br/>
 
|-
 
|-
| *
+
| 2* + Ext<br/>
| Ext Number + SEND
+
| <br/>
| Transfer to this extension's VMB
+
| Log Agent In at Ext<br/>
| Direct to VM Transfer
+
| <br/>
 +
|-
 +
| 3*
 +
| <br/>
 +
| Agent LogOut
 +
| PBX SW Ver 4.6.1 and greater, previously "one-shot login"<br/>
 +
|}
 +
 
 +
== Conference Feature Codes<br/> ==
 +
 
 +
{| class="wikitable cke_show_border"
 +
|-
 +
| '''Code'''<br/>
 +
| style="text-align: center" | '''Function'''<br/>
 +
| style="text-align: center" | '''Description'''<br/>
 
|-
 
|-
| Conference Room
 
 
| *
 
| *
 
| ConfRm Feature Menu
 
| ConfRm Feature Menu
 
| Accesses the features available while in conference
 
| Accesses the features available while in conference
 
|-
 
|-
| Conference Room
 
 
| *1
 
| *1
 
| Mute/UnMute
 
| Mute/UnMute
 
| <br/>
 
| <br/>
 
|-
 
|-
| Conference Room
 
 
| *2
 
| *2
 
| Lock/UnLock
 
| Lock/UnLock
 
| Only available to the Conference Administrator
 
| Only available to the Conference Administrator
 
|-
 
|-
| Conference Room
 
 
| *3
 
| *3
 
| Eject Last User
 
| Eject Last User
 
| Only Availale to the Conference Administrator
 
| Only Availale to the Conference Administrator
 
|-
 
|-
| Conference Room
 
 
| *4
 
| *4
 
| Decrease Conference Volume
 
| Decrease Conference Volume
 
| <br/>
 
| <br/>
 
|-
 
|-
| Conference Room
 
 
| *6
 
| *6
 
| Increase Conference Volume
 
| Increase Conference Volume
 
| <br/>
 
| <br/>
 
|-
 
|-
| Conference Room
 
 
| *7
 
| *7
 
| Decrease User Volume
 
| Decrease User Volume
 
| <br/>
 
| <br/>
 
|-
 
|-
| Conference Room
 
 
| *9
 
| *9
 
| Increase User Volume
 
| Increase User Volume
 
| <br/>
 
| <br/>
 
|-
 
|-
| Conference Room
 
 
| *8
 
| *8
 
| Exit Menu
 
| Exit Menu
 
| <br/>
 
| <br/>
 
|}
 
|}
 +
 +
'''NOTE: Volume adjustments are incrimental, so for anything more then a single level of adjustment it's best to access the conference feature menu by dialing a single * then using the volume adjustments within the menu.'''

Latest revision as of 15:24, 6 November 2018

Contents

Feature Codes

The numbering plan of the IPitomy IP PBX is almost completely open to customization. This is a list of codes that are required when feature buttons are not programmed to accomplish the operation.

Code
Then Enter
Function Description
Notes
*8* + Ext

Whisper

*9* + Ext

Listen
3* + Ext

Invoke Follow-Me for Ext Dials the Extension's Follow-me destination(s)
4* + Ext

Call VMBox Cascading List Use to test Cascading Notification List operation
99

Group Call Pickup n/a
99 + Ext

Directed Call Pickup n/a
923 Mailbox password
Access your VMB (when no button is available)
924 Mailbox# password#
Access a VMB from any extension Use from someone else's phone
926 wait for prompt... first letters of person's name
Company Directory Access Company Directory
**+ Ext

Group Page or Extension Page
Multicast Paging impacts network traffic less. 
Note multicast paging is configured by multicast
ext # and does not use **.
* + Ext

Transfer to this extension's VMB Direct to VM Transfer

Forwarding Feature Codes

Code
Suffix Function Description Notes
*91

PBX Call Forward
Use to Enable or Access PBX-CFWD
*92

PBX CFWD Destination Use to input FWD destination
*90
PBX Call Forward Disable Use to Disable PBX-CFWD

Day Night Mode Feature Codes

Code
Then Enter
Function Description Notes
*0 n/a Go to Schedule Mode
n/a
*1 n/a Go to Day Mode n/a
*2 n/a Go to Night Mode Ext must be assigned Operator "Y"
Press Day/Night button 0 Go to Schedule Mode Ext must be assigned Operator "Y"
Press Day/Night button 1 Go to Day Mode Ext must be assigned Operator "Y"
Press Day/Night button
2 Go to Night Mode Ext must be assigned Operator "Y"

Active Call Feature Codes

Code
Then Enter
Function Description Notes
#*
Ext Number + #
Attended transfer Allows you to announce the call
## Ext Number + #
Blind transfer Just transfer the call.
*#

Call Record Press again to stop recording.  Recordings end up in your voicemail box work folder.

ACD Feature Codes

Code
Suffix Function Description Notes
0*
Pause Phone in Queues
Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls.
1*
UnPause Phone in Queues
Use instead of "Pause" button (ABC+extno). Only works if phone extension is a group member and only works on group calls.
0* + Agent Number
Agent Number
Pause Agent Doesn't pause phone
1* + Agent Number
Agent Number
UnPause Agent Doesn't UnPause phone
2*
Agent LogIn PBX SW Ver 4.6.1 and greater, previously Agent Number is required
2* + Ext

Log Agent In at Ext

3*
Agent LogOut PBX SW Ver 4.6.1 and greater, previously "one-shot login"

Conference Feature Codes

Code
Function
Description
* ConfRm Feature Menu Accesses the features available while in conference
*1 Mute/UnMute
*2 Lock/UnLock Only available to the Conference Administrator
*3 Eject Last User Only Availale to the Conference Administrator
*4 Decrease Conference Volume
*6 Increase Conference Volume
*7 Decrease User Volume
*9 Increase User Volume
*8 Exit Menu

NOTE: Volume adjustments are incrimental, so for anything more then a single level of adjustment it's best to access the conference feature menu by dialing a single * then using the volume adjustments within the menu.

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