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APPENDICES Appendix 1: Key Types and Codes

This table describes the function of each key type, and how to manually configure them.  It is not advised to manually configure unless the phone is in a situation where you cannot easily use the PBX to set the keys (ie: remote phones).  Unless specified, the Line field when

manually configuring should be set to All.

  

Key Type	Description
BLF	Can be set to an extension or park orbit.  Pressing the key will call the extension or retrieve a call from the park orbit.  When an extension is ringing the light will flash, and when an extension is connected to a call, the light will be solid.  Park BLF keys will lamp when a call is parked in that particular orbit.  To manually configure, log into the phone and set the key to: Type: BLF Label: Meaningful Descriptor Value: The extension or park orbit number to monitor Line: 1
Speed Dial	Dials the digits entered as for the Value and sends them to the PBX.  To manually configure, log into the phone and set the key to:Type: Speed dial Label: Meaningful Descriptor Value: Any number or feature code that the PBX can recognize
Park	Takes the connected call and parks it in an available orbit from 701-720, starting at the lowest available slot.  When parking, the PBX will tell you audibly which orbit the call was sent to.  To manually configure, log into the phone and set the key to:Type: Park Label: Park Value: ##700#
DND	Places the phone itself in a state where it will not receive calls.  This does not communicate your state to the PBX (see Pause key).  To configure manually, log into the phone and set the key to:Type: Do Not Disturb
Blind Transfer	This key starts the transfer process and allows you to enter a transfer destination.  Once entered, press Dial or wait for the digit timeout and the call will transfer.  This key is most useful if a phone has no open lines to perform a transfer using the fixed key on the phone, as it does not open a new line to transfer.  To configure manually, log into the phone and set the key to:Type: Prefix Label: Blind Transfer Value: ##
Call Pickup	Allows the user to answer calls ringing direct to extensions that are in the Call Group that matches the phones Pickup Group.  To manually configure, log into the phone and set the key to:Type: Pickup Label: Meaningful Descriptor Value: 99
Voicemail	Allows the user to check their voicemail messages.  User will be prompted for their password(PIN).  To manually configure, log into the phone and set the key to:Type: Speed dial Label: Voicemail Value: 923
Voicemail Gateway	Allows the user to check any voicemail box for messages.  User will be prompted for mailbox number and password(PIN). To manually configure, log into the phone and set the key to:Type: Speed dial Label: VM Gateway Value: 924
Record	Toggles on and off the record feature on the current active call.  The file will be saved in the voicemail box for the extension, under the Work folder.  To manually configure, log into the phone and set the key to:Type: Speed dial Label: Record Value: *#
Fwd On	With a single press, a user can enable their unconditional forwarding.  If no destination is set, you will need to define one before forwarding can be enabled.  To manually configure, log into the phone and set the key to:Type: Speed dial Label: Fwd On Value: *91
Fwd Off	With a single press, a user can disable their unconditional forwarding.  To manually configure, log into the phone and set the key to:Type: Speed dial Label: Fwd Off Value: *90
Set Fwd	With a singe press, a used can define their forwarding destination.  To manually configure, log into the phone and set the key to:Type: Speed dial Label: Set Fwd Value: *92
Fwd Gateway	This takes the user to a gateway that allows them to control forwarding for extensions other than their own.  User will be prompted for an extension number and password (PIN) before they can make changes.  Once logged in, you can enable, disable, and set the forward destination.  To manually configure, log into the phone and set the key to:Type: Speed dial Label: Fwd Gateway Value: *9
Intercom	This key starts the intercom process and allows you to enter an extension or group number.  Once entered, press Dial or wait for the digit timeout, and the page will happen.  To manually configure, log into the phone and set the key to:Type: Intercom Label: Intercom
Pause	Similar to the DND key, except pressing this key communicates to the PBX, and will pause you out of call queues.  The key is a BLF and will lamp when the phone is paused.  To manually configure, log into the phone and set the key to:Type: BLF Label: Pause Value: ABC<extnum> Line: 1
Day/Night BLF	When pressed, a call is established to the PBX telling the user the state of Day/Night mode override, and gives instructions on how to change the settings.  If Day/Night mode is forced into night mode, the light will blink; and if forced into day mode, the light will be solid.  If Day/Night mode is following the schedule the BLF will not lamp.  To manually configure, log into the phone and set the key to:Type: BLF Label: Day/Night Value: ff Line: 1
Page BLF	Allows BLF monitoring of an extension, as well as one press paging to that extension.  TO manually configure, log into the phone and set the key to:Type: BLF Label: Meaningful Descriptor Value: **<extnum> Line: 1

     Appendix 2: IP Telephones

    
    IPitomy 55i The 55i from IPitomy offers powerful features and flexibility in a standards based carrier-grade advanced level expandable IP telephone. With a sleek and elegant design, 144 x 75 pixel backlit LCD display and 6 dynamic context-sensitive softkeys, the 55i is fully interoperable with leading IP Telephony platforms, offering advanced XML capability to access custom applications and support for up to 9 calls simultaneously. Part of the IPitomy family of IP telephones, the 55i is ideally suited for moderate to heavy telephone users who require more one touch feature keys and XML based programs.

    IPitomy 53i The 53i from IPitomy offers powerful features and flexibility in a standards based carrier-grade basic level IP telephone. With a sleek and elegant design and 3 line LCD displays, the 53i is fully interoperable with leading IP Telephony platforms, offering advanced XML capability to access custom applications and support for up to 9 calls simultaneously. Part of the IPitomy family of IP telephones, the 53i is ideally suited for light to regular telephone requirements.

    IPitomy 53i IP Phone The 53i IP phone offers powerful features and flexibility in a standards based, carrier-grade basic level IP telephone. The 53i has a sleek and elegant design and 3 line LCD display, the 53i is fully interoperable with leading IP Telephony platforms, offering advanced XML capability to access custom applications and support for up to 9 calls simultaneously.

      IPitomy 57i The 57i CT from IPitomy offers powerful features and flexibility in a standards based, carrier-grade advanced level, expandable, IP telephone that includes an integrated WDCT cordless mobility handset for coverage up to 300,000 sq ft.* With a sleek and elegant design, large 144 x 128 pixel graphical backlit LCD display and 6 dynamic context-sensitive softkeys, the 57i CT base unit is fully interoperable with leading IP Telephony platforms, offering advanced XML capability to access custom applications and support for up to 9 calls simultaneously. Part of the IPitomy family of IP telephones, the 57i CT is ideally suited for executives, heavy telephone users who require more one touch feature keys and a large screen to take full advantage of XML based programs and mobile warehouse, support and retail staff.
    6739i The new 6739i, a new member of 67xi SIP portfolio, brings leading edge communications technology to the desktop in a stylish design. This phone features a giant touch screen display, Bluetooth, 1 GB Ethernet and enhanced audio components which make G.711 sound almost as good as Hi-Q our G.722 codec. This product is available in December 2009.     IP120 The IP120 is a value priced SIP based IP Telephone/Speakerphone.  It has two Ethernet ports, supports Power over Ethernet and has a two line display.  The IP120 supports two calls and has 5 programmable buttons.  The IP120 is designed for applications where a low cost instrument is required such as kitchen, breakroom, warehouse, exam room or anywhere that does not require a large screen or more lines.  The IP120 uses IPitomy's advanced Auto Provisioning features for easy deployment.     IP51i The 55i from IPitomy offers powerful features and flexibility in a standards based, carrier-grade advanced level expandable IP telephone. With a sleek and elegant design, 144 x 75 pixel backlit LCD display and 6 dynamic context-sensitive softkeys, the 55i is fully interoperable with leading IP Telephony platforms, offering advanced XML capability to access custom applications and support for up to 9 calls simultaneously. Part of the IPitomy family of IP telephones, the 55i is ideally suited for moderate to heavy telephone users who require more one touch feature keys and XML based programs.
    IPitomy 536M The 536M expansion module is designed to increase the power and flexibility of the 5i Series SIP telephones. Up to three modules can be used with the 55i, 57i or 57i CT telephone to create a powerful, feature rich console option. The 536M shares power and signaling with the phone, eliminating the need for additional wiring. Designed for receptionists, administrative assistants call center agents, power users, and executives who need to monitor and manage a large volume of calls on a regular basis, the 5i Series Expansion Modules provide an intelligent choice for all Enterprise IP environments.

    IPitomy 560M The 560M expansion module is designed to increase the power and flexibility of the 5i Series SIP telephones. Up to three modules can be used with the 57i or 57i CT telephone to create a powerful, feature rich console option. The 560M shares power and signaling with the phone, eliminating the need for additional wiring. Designed for receptionists, administrative assistants call center agents, power users, and executives who need to monitor and manage a large volume of calls on a regular basis, the 5i Series Expansion Modules provide an intelligent choice for all Enterprise IP environments.
Detailed information regarding these phones including technical specifications can be found at www.aastra.com.   APPENDIX 3: SOFTPHONES CounterPath™ eyeBeam® 1.5 and X-Lite® 3.0 What is a Softphone? CounterPath’s eyeBeam® 1.5 and X-Lite® 3.0 are Web-based telephones that operate from a PC. These next-generation Voice Over IP (VoIP) telephony client’s are designed to enhance a user’s communication experience by keeping them connected to callers anyplace and anytime through the convenience of an intuitive and user-friendly desktop. Based on open standards, CounterPath™ Softphones use a telephone-centric interface that allows users to manage voice, video, instant messaging (IM) and presence applications on their desktop. This comprehensive suite of carrier-grade solutions, give users the flexibility to meet the fast-paced and changing demands of any business. X-Lite® 3.0 Free Softphone •   Intuitive user interface makes it easy for both novice and power users to make and receive calls, initiate video conferencing, and communicate using Instant Messaging. •   Comprehensive Personal Address Book, including detailed calls lists and history. •   Microsoft Outlook® integration allowing users to import their address book into their eyeBeam® contact list. •   Zero-Touch Configuration of audio or video devices. •   Instant messaging (IM) and presence management. •   Multi-party and ad-hoc voice and video conferencing (IP and PSTN). •   Voice and video call recording. •   Pop-up management of incoming calls. eyeBeam® 1.5 (Pricing available at www.counterpath.com) •   Intuitive user interface that makes it easy for both novice and power users to make and receive calls, initiate video conferencing, and communicate using Instant Messaging. •   Comprehensive Personal Address Book, including detailed calls lists and history. •   Microsoft® Outlook® integration allowing users to import an address book into the eyeBeam® contact list and dial directly from the application. •   Zero-Touch Configuration of audio or video devices. •   Instant messaging (IM) and presence management. •   Multi-party and ad-hoc voice and video conferencing (IP and PSTN). •   Voice and video call recording. •   Pop-up management of incoming calls. •   Security offering signaling and media encryption via TLS and SRTP streams. •   Performance management of the SIP end-point (Softphone). •   High compression CODEC support.   Softphone Installation  STEPS: 1  Using the Internet Explorer, go to the CounterPath website at the www.counterpath.com. 2  Download the CounterPath™ Softphone to be used with the system. The installation utility will install a phone icon in the toolbar of the operating system. It looks like a green light. 3  Left click the Softphone Icon in the operating system toolbar. The Softphone will appear. 4  Right click on the Softphone and select SIP Account Settings from the drop-down menu. 5  Click Properties. The properties window for the Softphone will appear. 6  Enter a Display Name. This is the name of the person or department associated with the phone. 7  Create a User Name. This is the extension the phone will be off of the IPitomy IP PBX. Be sure to use a number that is not being used by an existing extension. 8  Enter a Password. This password will need to be the same as the one used in the IPitomy IP PBX Extension Setup (Add New) page. 9  Enter the Extension Number in the Authorization User Name field. 10    Enter the Domain (IP Address) of the system to which the Softphone is to be connected. 11    Click Apply then select OK. Softphone Account Settings page will close. 12    Log into the IPitomy IP PBX (if not already logged in). Click Destinations and Extensions in the navigation bar of the system’s administration menu. The Extensions page will appear. 13    Click Add New. The Edit Extensions page will appear. Note that each new extension added automatically has a voice mailbox created. 14    Insert the Name or department associated with the extension being created. 15    Create an Extension Number for this person or department. 16    Populate the Email address for the person or extension. This will allow the system to forward email messages to the address of the person at the extension. 17    Select a status from the drop-down menu. An extension can be: •   Active – Currently in use. •   Disabled – Not currently in use.
18    Create a voicemail PIN for the extension. PIN numbers must be between 3 and 4 characters long. The default setting is for the PIN to be the extension number. Be sure to instruct users to change the PIN to avoid unauthorized use. 19    Enter a Ring Time. This is the time in seconds that a call will ring before it is considered unanswered. Ring time must be between 1 and 360 seconds in length. 20    Define a Call Limit. This is the number of concurrent calls allowable at an extension. The Call Limit selected must be between 0 and 9. This limit will depend on the phone being installed. 21    Create a Call Group number. This number assigns this extension to a group with a similar purpose (e.g., Sales or Customer Service). Multiple call groups can be assigned to each extension by putting a comma between the group numbers. The call groups also define which Pickup Groups can answer calls to this extension. 22    Create a Pickup Group. This number must match the Call Group number(s). It defines the Call Group Numbers this extension can pickup remotely by pressing *8. 23    Click Apply Schedule. When an extension is created, a schedule destination is created. This schedule is not activated until the Apply Schedule box is selected. When it is selected, you can setup a schedule for this extension by selecting Schedule under the Destinations Menu and clicking on the schedule for that extension. Extension schedules will appear with the name of the extension (e.g., Extension 123 would appear as “ext_123”). See the Schedules section of this guide for more information. Forward Settings The forwarding settings are made to be very user friendly. The settings may be modified from the Smart Personal Console, changed from your telephone extension or changed remotely from any telephone (including cell phones) using the touch-tone key pad of any telephone. Forward settings routes calls to a different destination. These settings can be: •   Unconditional – Always route calls to a specific destination. •   Busy – Route calls to a specific destination when the extension is in use or do not disturb is selected. •   No Answer – Route calls to a specific destination when a call is not answered. •   Unavailable – Route calls to a specific destination when a phone is turned off, is not registered with the system or has reached its call limit (as set In the IP PBX). Provisioning Forward Settings  STEPS: 1  Pick the setting to be provisioned – Unconditional, Busy, No Answer or Unavailable. 2  Select Enabled or Disabled. Disabled turns the forward setting off. Enabled turns the forward setting on. 3  If the Forward setting is Enabled, you can choose to select a destination from the drop-down list. The IPitomy IP PBX allows calls to be forwarded to a PSTN. Forward calls to a PSTN number by entering it into the field provided. Calls can be forwarded to any destination (or telephone number) in the drop-down list or any telephone number. Changing a Forwarding Number from an Extension Only unconditional forwarding can be changed from a touch-tone keypad. •   Dial *90 to disable forwarding. •   Dial *91 to enable forwarding. •   Dial *92 to set the forwarding number.   Changing a Forwarding Number from a PC  STEPS: 1  Browse to the Smart Personal Console page. 2  Login. 3  Select a Destination for the chosen forward type. 4  Enter the telephone number. Changing a Forwarding Number While Away from an Extension Only unconditional forwarding can be changed from a touch-tone keypad. When it is necessary to modify the forwarding setting while away from the office, the IPitomy IP PBX has a forwarding application built into the system. It is necessary to have an automated attendant menu accessible from outside the system. The forwarding gateway is selectable as an option from the Smart Personal Console. When away from the office, it is possible to call into the Automated Attendant, enter the digit setup to be the forwarding gateway. Here users can turn forwarding on or off and enter a different number to forward calls to.  STEPS: 1  Call into the Automated Attendant menu. 2  Select the touch-tone digit that has been set for modifying forwarding settings. 3  The system will prompt for an Extension Number and Password. 4  The system will indicate if extension forwarding is Enabled or Disabled. 5  Pressing “1” toggles between Enabled and Disabled. 6  Pressing “2” allows the forwarding destination to be modified.
Advanced Settings Network Settings When installing a Softphone change the SIP Password in Network Settings to match the password created in the Softphone Account Settings. The rest of these settings represent service provider permissions and identification information. These other system (extension) defaults should not be changed.
  APPENDIX 4: IP ADDRESSES Determining Local Network Address (on a Microsoftâ Windowsâ Machine) To determine the local network address on a MicrosoftÒ WindowsÒ machine:  STEPS: 1  Go to Start and click on Run. Type “cmd” and press Enter. 2  At the Command Prompt type “ipconfig /all” and press Enter. Windows will display the current connection details (Diagram 63). These connection details contain important information used in the setup of the IPitomy IP PBX. 3  Write the following information in the IPitomy IP PBX Installation Checklist: •   IP Address •   Subnet Mask •   Default Gateway
Determining an Available IP Address Adding the IPitomy IP PBX to an existing Local Area Network (LAN) requires knowing what IP address can be given to the system. Every new piece of equipment added to the network must have its own IP address. Pinging an IP address determines if an IP address is available to be used. A ping is a call to the IP address to see if it exists. If a ping gets a response then the IP address is in use. To ping an IP address on a Windowsâ-based machine already configured on the local network:  STEPS: 1  Go to Start and click on Run. Type “cmd” and press Enter. 2  At the Command Prompt type “ping *[192.168.1.249]” and press Enter. This IP Address is the IPitomy IP PBX default static IP Address. The IP Addresses you ping on your local network will be defined by your router. For example, even though the default IP Address for the IPitomy IP PBX is 192.168.1.249, the IP Addresses that you ping to determine if one is available may differ. This will be determined by your gateway (router) address. 3  If you receive a “Destination net unreachable” message like in the number *[192.168.1.249] is an IP Address not in use and can be assigned to the IPitomy IP PBX.
NOTE: Sample configurations are for a Windows XP â operating system and Linksysâ router and are for demonstration purposes only. This IP Address is determined by the default gateway (router) you discovered in Determining the Local Network Address.
4  If you get a return or “Reply from *192.168.1.249”, the IP Address is in use. Continue pinging IP addresses on “*[192.168.1.XXX]” that are greater than “*[192.168.1.249]” until you find a “Destination net unreachable.” Make a record of this IP address in the IPitomy IP PBX Installation Checklist to use later in the installation.   APPENDIX 5: DHCP SETTINGS Internet Protocol (IP) addresses are used to facilitate communication between equipment within a network. Each piece of equipment on a network has a unique IP address. These addresses are maintained in a list on a server (a computer that manages information traffic throughout a network). The list has both static (non-changing) and dynamic (varying) IP addresses. Those that are static do not change and can be used by Web servers that require a permanent connection to the Internet. Those that are dynamic are assigned as needed to allow communication between equipment or servers on the network. Dynamic Host Configuration Protocol (DHCP) lets Network Administrators manage an organization’s network centrally and automate the assignment of IP addresses using the internet protocol TCP/IP. DHCP supports the management of IP addresses and internet traffic by: Automatically assigning an IP address to a computer if it moves to another location on the network. If DHCP didn't exist the new IP address would have to be manually configured. Allowing a Network Administrator to supervise and distribute IP addresses from a central point¾ automatically sending a new IP address when a computer is plugged into a different place in the network.
Leasing Time for an IP Address DHCP uses the concept of a “lease” or an amount of time that a given IP address will be valid for a computer. The lease time can vary depending on how long a user is likely to require the Internet connection at a particular location. DHCP is especially useful in education and other environments where network users change frequently. In these settings, by using very short leases, DHCP can dynamically reconfigure networks in which there are more computers than there are available IP addresses. Determining/Viewing DHCP Settings on a Linksysâ Router  STEPS: 1  Log into the router using the router’s IP address (e.g., 192.168.1.1). 2  Enter a Username and Password at the Login page. 3  Click the Advanced Tab and DHCP.
Tips for Understanding the IP Address List Listed below are some tips that explain the DHCP Settings: •   The starting IP address determines the first IP that will be auto assigned by the router (e.g., 192.168.1.100). •   The number of DHCP users determines the amount of auto assigned IP addresses that can be generated (e.g., 50). •   In a scenario with 50 users, "192.168.1.49" would be the last auto assigned IP address in the pool. •   To set an IP address outside the DHCP pool, statically assign the system to a number beyond the pool (e.g., 192.168.1.249).
  APPENDIX 6: ROUTER CONFIGURATION The sample setup instructions below use a Linksysâ  router and are meant for demonstration purposes only.  STEPS: 1  Log into the router using the router’s IP address (e.g., 192.168.1.1). 2  Open a Web browser. Enter the IP address of the router (e.g., 192.168.1.1) and press Enter. 3  Login to the router using the Username and Password. For help refer to router documentation. 4  Navigate to Port Forwarding. For help refer to router documentation. Open ports 5060 to 5060 on the IP address for the system being installed (e.g., 192.168.1.249) for both UDP and TCP (Name = SIP). 5  Open ports 10000 to 20000 on the IP address for the system being installed for both UDP and TCP (Name = RTP). 6  Open ports 4569 to 4569 on the IP address for the system being installed for both UDP and TCP (Name = IAX2). 7  Click Apply Changes to commit the changes to the database.
APPENDIX 7: NETWORK CONSOLE The system comes with an application that allows the IP Address and other network attributes to be changed to meet the requirements of the specific network. Using the Network Console allows you to view and change settings without requiring an external web browser. Accessing the Network Console  STEPS: 1  Verify that the IP1500 is powered and that a keyboard and monitor are connected directly to it. 2  If the monitor screen is blank go to step 4. However, if you see the Network Console, go to step 5. 3  If you just powered up the IP1500, you will see various system housekeeping messages scrolling on the screen. Do not press any keys at this time. Soon the messages will stop moving and be replaced with a “login as” prompt. 4  Press CTRL + ALT + F7, simultaneously. If nothing happens, go to step 1. 5  View or make changes as needed.
Selecting Options Options are single letters or digits within brackets. You select an option by typing the option letter/digit and then pressing the Enter key. For example, on the Main menu, [1] indicates you can select the Network Type by typing 1 and pressing Enter. A blank option [ ] indicates that you cannot edit the value in the current context.
Menus •   Each menu screen contains 4 sections: •   Menu Location. •   “Using” (Live) System Settings. •   Database Settings. •   Commands.
Menu Location The location “bar” tells you where in the configuration system you are. For example, the Main Menu is “IPitomy Networking – TCP/IP Settings”. Another menu is “IPitomy Networking – TCP/IP Settings – Subnet Mask” Using the “Live” System Settings This section always contains the current network system information. Database Settings Most values in this section are IP Addresses. The values can be edited. To edit a value you first select the corresponding option. Options here are always numbered. Edits do not modify actual network settings until you “Save & Update”. Command Options To issue a command select the desired option. Which options are available vary depending on where you are within the menu system. Some important options are: Refresh View [R] •   When to use: •   Undo edits you do not wish to save. •   See the latest live network information. •   See if the database has been modified by someone else. Default Settings [D] Changes the values listed in the menu to factory defaults. Remember, you must save your changes to actually update your network interface. Save & Update [S] Save settings and update network connections. Disable [Z] IP address values can be disabled with this option.
  Network Type DHCP DHCP may be used to simplify networking administrative tasks such as initial system configuration. With Network Type set to DHCP, several IP Address options become unavailable. For more information about DHCP and IP1500 networking requirements, refer to the appropriate section of this manual. Acquiring a DHCP Lease  STEPS: 1  Change Network Type to “DHCP”. 2  Save & Update.
Renewing DHCP Lease  STEPS: 1  Verify Network Type is set to “DHCP”. 2  Save & Update.
Other Menus •   [W] Web Server •   [H] Host Access •   [F] Fix Database
Web Server This menu allows you to restart the Web Server, and modify which IPs and/or domains can access the web server. To apply changes you must restart the web server. This will not interrupt phone service. A reboot of the PBX will also apply changes made here. The “Allow” format may be: domain name, full IP address, partial IP address, network/netmask pair, network/nnn CIDR specification. Changes to the Web Server access list are database independent so custom changes do not migrate from one box to another via a database backup file.
Host Access Limit access to special services on the PBX. An “allow from” entry is a list of one or more host names, host addresses, patterns or wildcards that will be matched against the client host name or address. List elements should be separated by blanks and/or commas. Changes to the Host access list are installed immediately. They are database independent so custom changes do not migrate from one box to another via a database backup file.

• Changes made to Web Server and Host Access settings are installed immediately. You must restart the Web Server ([U] option, or the

PBX) before Web Server access changes are used by the Web Server. The Web Server and Host Access console menus provide all of the functionality of the System > Access Control web page.
Fix Database From here you can factory default your database. This will permanently change your system. Be sure this is really what you want to do before proceeding.
Tips for Using the IPitomy IP PBX Network Console Always read the text near the cursor before pressing keys. Otherwise you could miss an important warning message. If the IP1500 console has been left unattended with the Network Console Menu present on the monitor screen, and you believe someone else may have modified network settings remotely since the last time the console was used, be sure to select Refresh Database View before making changes or using Save & Update. This ensures that you do not accidentally revert settings to an undesired prior state and that you are not relying on out of date information. While unlikely, it is possible for the actual database settings to be out of sync with the “Using” (live) network settings. If you want to switch the actual settings to the database values, simply select Save & Update. If you want to re-configure the network, edit the settings first. Then Save & Update.
  APPENDIX 8: SOFTWARE UPGRADE Checking for Upgrade Availability 1. Log into the PBX   2. Navigate to PBX Setup=>Services and note the firmware version.  If the PBX firmware is earlier than 3.x-xxxx then your system requires a Hard Drive upgrade before you will be able to load any 3.x firmware onto the system.  Please contact your IPitomy Sales Representative if an HD upgrade is needed; otherwise continue with the steps laid out in this guide.   System Backup 1. Go to PBX Setup=>Database 2. Click Backup to create a backup of the current database 3. Find the most recent backup and click the Down action arrow to download this database to your computer Downloading the Firmware File 1. In a web browser, navigate to http://www.ipitomy.com/pbx_files/ip1500/ 2. Download the Current Release Loading the Firmware File 1. Log into the PBX and navigate to PBX Setup=>Services   2. Scroll down to the File System panel 3. Click Browse and find the current firmware file ipitomy_pbx_<build#>-uf.tgz 4. Click Load File to begin the upgrade process 5. Depending on your starting firmware version, one of two things will occur: 1. A dialog box will pop up announcing that the PBX will reboot, click OK and wait 5 minutes.  After the 5 minutes has passed, log out of the PBX, then log back into the PBX (you should see a message when logging in that the Database does not match and will be converted) 2. A progress bar will appear while the PBX upgrades and reboots, after which you will be returned to the login screen. 6. Log into the PBX and a message will display stating the Database version does not match.  Click OK and the DB will update. 7. Click Apply Changes Restoring Backups (Does not need to be done if you want to use the same DB as was previously running on the system) 1. Navigate to PBX Setup=>Database 2. Find the backup you wish to load and click the curved arrow to restore it as the active database. 3. Once the Database loads, Click Apply Changes. 3. Navigate to PBXSetup->Services and Click "Restart All Services" For systems with Digium© Analog Cards/T1/PRI Cards or Xorcom© USB Devices 1. If your system has any of these products installed, navigate to Providers=>Hardware Providers 2. Scroll down to the Hardware Functions panel 3. Click Restart USB Devices & PBX Services APPENDIX 9: TROUBLESHOOTING (FAQ) (Q)  Why does my Aastra phone freeze with 100% done written on the screen? (A)  The phone is attempting to access an unreachable network. You need to manually change the TFTP server IP on the phone to match the PBX IP. Also make sure that PBX Network Settings IP matches your actual PBX IP. If it does not, change it and SAVE the change. Make sure that the PBX Sip IP has been properly set:  STEPS: 1  Change the setting in PBX Setup / SIP. 2  Click on “Apply Changes” button to commit the changes to the database 3  Restart the phone.
(Q)  Why did my phone restart with an old configuration after using Auto Discovery to create a new extension, assign and restart the phone? (A)  When you create a new extension you are taken to the Create Extensions page. After you click on the "Create" button you must then click on "Apply Changes" before restarting the affected phones.
(Q)  Why does my Aastra phone hang (or freeze) with "40% Done" written on the screen? (A)  This is a known issue with the Aastra 480i model that sometimes occurs after Factory Defaulting the phone. You need to turn the phone off and turn it back on. Remove the power connection, wait a few seconds and then re-connect the power.
(Q)  Why won’t my time zone on my voicemail change after my system settings have been changed? (A)  You have to go to PBX>Services and click on the Restart PBX button in order for the changes to take effect.
(Q)  Why can’t I delete a menu? (A)  Be sure the menu is not being used in incoming routing.
(Q)  What is the default IP Address for the IP PBX? (A)  The IP Address for the PBX is 192.168.1.249
For the most recent troubleshooting FAQ’s please visit www.ipitomy.com



  GLOSSARY The following terminologies relate to either standard Internet Protocol (IP) and/or IPitomy’s suite of products.
A Analogue Telephone Adapter (ATA) – Connects a telephone to a high-speed modem and facilitates VoIP or fax calls over the internet. Automatic Call Distribution (ACD) - The IPitomy’s ACD product is an IP-based component that allows management of calls and features Virtual Call Centers, Skills-based Routing, Multiple Queue Assignments and Overflow/Load Balancing.
B Backbone – Global network connections that route voice and data traffic from one major metropolitan area to another. Bandwidth – The transmission capacity of a given device or network. Broadband – An internet connection that is always-on and fast. Browser – A software application that allows users to view and navigate to information on the Web. Microsoft® Explorer® and Mozilla Firefox® are two common browsers. Busy Lamp Field (BLF) –This is an LED on a phone that designates the status or another phone or feature in the PBX.
C Caller ID – Displays the name and telephone number of a person calling. Call Detail Record (CDR) – Information about calls collected from the IPitomy IP PBX for a specified period of time. This report is downloadable. The report details the numbers of calls, call duration, call origination and call destination. Class of Service (CoS) – Class of Service defines which outbound routes a particular extension or feature has access to for outbound dialing. Cloud Computing - refers to applications and services offered over the Internet. These services are offered from data centers all over the world, which collectively are referred to as the "cloud." This metaphor represents the intangible, yet universal nature of the Internet. CODEC (Compression-Decompression) –  Defines the algorithm used to compress and decompress audio, video, etc.  The IPitomy PBX has many codecs to choose from.
D Digital Subscriber Line (DSL) – This service provides digital phone service over an analog line. Direct Inward Dial (DID) – When a trunk has multiple lines, you can use a DID to route calls in the PBX to specific destination. Domain Name Server (DNS) – These are servers on the public internet which resolve the domain name into an IP address.  Without a valid DNS server, many of the services used by the PBX (Time, Email, etc) will not be accessible if they use a domain name. Do Not Disturb – Prevents notification of incoming calls. DTMF (Dual-tone Multi-frequency) – This is the touch-tone or audio signal a phone sends to a phone system to get it to perform some action. Dynamic IP– An IP address that changes and is not static. Dynamic Host Configuration Protocol (DHCP) - This is a computer networking protocol used by hosts (DHCP clients) to retrieve IP address assignments and other configuration information.
E Encryption – The process of scrambling data to prevent the accurate interpretation of this data by anyone except those for whom it is intended. Ethernet - a family of frame-based computer networking technologies for local area networks (LANs).
F Firewall - A firewall is a part of a computer system or network that is designed to block unauthorized access while permitting authorized communications. It is a device or set of devices which is configured to permit or deny computer based application upon a set of rules and other criteria. Forward – the action of automatically configuring a call that was intended for one party to go to another destination.
G Gateway – A device that interconnects networks with different, incompatible communications protocols.
H
I Institute of Electrical and Electronics Engineers (IEEE) – An independent institute that develops networking standards. Infrastructure – Currently installed computing and networking equipment. IP Telephony – Phone service (voice calls) carried over a network using Session Initiation Protocol. Interactive Voice Response (IVR) - IVR is a telephony technology that can read a combination of touch tone and voice input. It gives users the ability to access a database of information via phone. A typical IVR system has several menus of prerecorded options that the caller can choose from. While many choices are as basic as choosing a number, some options may require the caller to speak detailed information such as his name or account number. This input is read by the IVR system and is used to access the appropriate information in the database.   Internet Protocol (IP) – A protocol used to send data over a network.  These are currently set to IPv4 meaning 4 octets ranging from 0-255.  The public internet takes up a majority of these addresses, but there are certain ranges reserved for private LANs. Reserved Private IP Address Ranges     Start End  Number of Addresses 24-bit Block (/8 prefix, 1 × A)   10.0.0.0   10.255.255.255   16,777,216 20-bit Block (/12 prefix, 16 × B)   172.16.0.0   172.31.255.255   1,045,576 16-bit Block (/16 prefix, 256 × C)     192.168.0.0 192.168.255.255 65,536
Internet Service Provider (ISP) – A company that provides access to the Internet.
J Jitter - This is the deviation in or displacement of some aspect of the pulses in a high-frequency digital signal. As the name suggests, jitter can be thought of as shaky pulses. The deviation can be in terms of amplitude, phase timing, or the width of the signal pulse. K
L Local Area Network (LAN) – A group of computers and other devices that share a common communications line. These devices most often share a server and are located within a small geographic area. Loop Back - The term loopback is generally used to describe methods or procedures of routing electronic signals, digital data streams, or other flows of items, from their originating facility quickly back to the same source entity without intentional processing or modification.  This is not something you want to do on a LAN.
M MAC Address - A Media Access Control address (MAC address) is a unique identifier assigned to network interfaces for communications on the physical network. http://en.wikipedia.org/wiki/MAC_address Message Waiting Light – A light on a phone indicating that a voicemail message is waiting. Music on Hold – Music or announcements callers listen to while on hold.
N Network – A group of computers or devices that share a common communication line and are typically used for the transmission of data and voice traffic. Network Address Translation (NAT) – Network address translation converts your LAN IP to the Public IP, allowing traffic to go out to the internet and route back to the correct device on your LAN. http://en.wikipedia.org/wiki/Network_address_translation   O Original Equipment Manufacturer (OEM) - This refers to a company that produces hardware to be marketed under another company's brand name.
P Packet – A unit of data transmitted over a network. This is a small amount of computer data sent over a network. Any time you receive data from the Internet, it comes to your computer in the form of many little packets. Each packet contains the address of its origin and destination, and information that connects it to the related packets being sent. Park – Parks a call in a reserved extension (park slot) and allows the call to be retrieved from another extension. POE (Power over Ethernet) – A method of providing power to a network device over the network cabling, eliminating the need for a power supply. Port – Ports can describe two different devices. An Internet port. This is a number that indicates what kind of protocol a server on the Internet is using. For example, Web servers typically are listed on port 80. Web browsers use this port by default when accessing Web pages A hardware port. This refers to any one of the ports that are on the back of a computer where devices can be hooked up (like a keyboard, mouse, printer, etc). Some common ports found on today's computers are USB, Firewire, and Ethernet. PRI (Primary Rate Interface) – ISDN service provides 23 64-Kbps B (Bearer) channels and one 64-Kbps D (Data) channel (23 B and D). The D Channel is used for control in signaling information. Private Branch Exchange (PBX) – An in-house telephone system that connects extensions and the Public Switched Telephone Network. Public Switched Telephone Network (PSTN) – This is the global circuit-switched telephone network. It is similar to the Internet. However, on the Internet packets of data are sent and received using Internet protocol over a network.
Q Quality of Service (QoS) - The ability to provide different priority to different applications, users, or data flows, or to guarantee a certain level of performance to a data flow.
R Redundant Array of Independent Disks (RAID) – This is a method of storing data on multiple hard disks. When disks are arranged in a RAID configuration, the computer sees them all as one large disk. However, they operate much more efficiently than a single hard drive. Since the data is spread out over multiple disks, the reading and writing operations can take place on multiple disks at once. This can speed up hard drive access time significantly. Multiple hard drives may not improve hard disk performance as much as multiple processors may enhance the CPU performance, but it is based on a similar logic. Real-Time Protocol (RTP) - a standardized packet format for delivering audio and video over IP networks. Router – A networking device that connects multiple networks together, such as a local network and the Internet. S Server – Any computer in a network that provides users access to files, printing, communications, etc. Server Time – this is the time set on the server where the phone or device is located. The server time for IPitomy’s IP PBX system is synched to time.nist.gov server time. Session Initiation Protocol (SIP) – A signaling protocol that establishes data sessions. For example when making a call from one extension to another on a VoIP phone system SIP sets up the call and creates the connection between the two extensions. Smart Personal Console (SPC) – This user-friendly Web page gives a person the ability to set basic phone features (mailbox settings, phone key settings, call forwarding, etc) from anywhere.  Additionally, the user can check their voicemail and call logs from the SPC. Stateful Packet Inspection (SPI) – A stateful inspection is a firewall architecture that works at the network layer. Unlike static packet filtering, which examines a packet based on the information in its header, a stateful inspection tracks each connection traversing all interfaces of the firewall and makes sure they are valid. Static IP – an IP address that does not change. Subnet Mask – A subnet mask is a number that defines a range of IP Addresses that can be used in a network. Subnet masks are used to designate subnetworks, or subnets, which are typically local networks LANs that are connected to the Internet. Systems within the same subnet can communicate directly with each other, while systems on different subnets must communicate through a router. Therefore, subnetworks can be used to partition multiple networks and limit the traffic between them. Switch – A network device that connects network segments.  These come in POE and non-POE varieties.
T T1 – A dedicated digital voice circuit that has 24 channels. This point-to-point circuit delivers 1.544 Mbps of bandwidth. TFTP (Trivial File Transfer Protocol) – a simple protocol to transfer files. IPitomy uses this method in regards to phone firmware and configuration files.  http://en.wikipedia.org/wiki/Trivial_File_Transfer_Protocol Time to Live (TTL) – This refers to an aspect of the Internet Protocol. TTL is used when a "ping," or a request for a response, is sent to another computer, such as a server. The TTL represents the number of hops, or servers in different locations, the request can travel to before returning a failed attempt message. Transfer – Sends a call to another extension. Trunk – A communications channel between two points. Transmission Control Protocol (TCP) – Packets sent via this method are verified end to end.
U Upload - While downloading is receiving a file from another computer, uploading is the exact opposite. It is sending a file from your computer to another system. It is possible to upload and download at the same time, but it may cause slower transfer speeds, especially if you have a low bandwidth connection. Because most files are located on Internet servers, people generally do a lot more downloading than uploading. Uniform Resource Locator (URL) - A URL is the address of a specific Web site or file on the Internet. It cannot have spaces or certain other characters and uses forward slashes to denote different directories. Some examples of URLs are http://www.cnet.com/, http://web.mit.edu/, and ftp://info.apple.com/. Uninterruptible Power Supply (UPS) – A devise that maintains continual electrical power. User Datagram Protocol (UDP) - Packets sent via this method are fire and forget.
V Virtual Private Network (VPN) – a computer network that uses a public telecommunication infrastructure, such as the Internet, to provide remote offices or individual users with secure access to their organization's network. Voice Over Internet Protocol (VoIP) – The routing of voice traffic over the internet. VoIP is basically a telephone connection over the Internet. The data is sent digitally, using the Internet Protocol (IP) instead of analog telephone lines.
W Wide Area Network (WAN) – A computer network that crosses geographic boundaries like cities, states or countries. Wireless Local Area Network (WLAN) – A link between two or more computers in a network without wires. Wireless LANs use radio waves to communicate between computers in a limited area.   Notes: