Difference between revisions of "Q Manager"

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==Training Video==
 
==Training Video==
 
The following [[http://www.youtube.com/watch?v=ArDyehd6dXI| Video]] goes over how to use Q Manager, with some basic setup instructions near the end.
 
The following [[http://www.youtube.com/watch?v=ArDyehd6dXI| Video]] goes over how to use Q Manager, with some basic setup instructions near the end.
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[[http://wiki.ipitomy.com/wiki/Q_Manager_Icons| Q Manager Icons Explained]]

Revision as of 15:56, 4 March 2014

Q Manager is a Windows application that allows users to monitor and interact with calls. Your PBX must be on version 4.6.1 in order to use Q Manager, and 4.8.0+ to use the integrated chat feature. Licenses are sold to allow extensions access to the Q Manager feature.

Click the link for Q Manager [Release Notes]

Installation

  • Log into the PBX and assign Q Manager licenses to extensions. This is found under PBX Setup=>Services.
    • User licenses have basic functionality, QManager licenses gain the ability to Barge and to Drag/Drop calls from Queue onto particular extensions.
  • Save and Apply Changes.
  • Click the Restart Call Manager button.
  • Q Manager requires that your PC have .NET Framework 4.0 installed.
  • Once .NET Framework 4.0 is installed, click the following link for the [Q Manager File]
    • NOTE: You may need to be using Internet Explorer to one click install.
  • Set Username to an Extension Number that is assigned a license
  • Set Password to the Voicemail PIN of the Extension
  • Set Server Address to the IP of the PBX
  • Leave Port at the default of 5048
  • Save and so long as the PC is in an IP range included in the ACL for Call Manager, you will have a working copy of Q Manager.

Training Video

The following [Video] goes over how to use Q Manager, with some basic setup instructions near the end.

[Q Manager Icons Explained]