Revision as of 16:42, 19 March 2013

Q Manager Version 1.4 Update - 3/19/2013

Automatic screen pop functionality added
- In order to enable you must enable automatic screen pops (under CTI->Screen Popup click Enable Automatic Popups). Then next to the URLs that you wish to have pop up automatically, you check the last column that says "Auto Pop Inbound"
- Note this functionality will send the URL when an Inbound call is connected to your extension. Any other popups will have to be manually invoked.

Added Number of Voicemail messages in inbox to extension display
Added Conference bar for viewing conferences. Right Click on a conference and press View to open a Control window for a particular conference.
Added local call API. If you wish to have an application call a phone number, you can send a web request to Q Manager at

 http://localhost/index?dial=<phone number>

do not include anything but digits in <phone number> and exclude the '<' and '>'. Note you need to enable this under Settings -> CTI.

Added Screen Pop URL functionality. You can set up a list of URLs in Queue Manager and then right clicking on a call that you are on allows you to send call parameters to the specified URL. The parameters are as follows:
- {0} = CID Number
- {1} = CID Name
- {2} = Dialed Number (for inbound calls)
- {3} = Logged in Agent (your agent in Q Manager)
- {4} = Your Extension number.
Note you can import Screen Pop Urls from a global list on the PBX. This will be available in next PBX Software update due out early next week.

Fix for issue with transfer to vm in some cases
Fixed display issue with toggle buttons in Win 8 (forwarding, auto forward, and recording buttons).
Fix for listen whisper permissions
Fix for disconnect when you enable autoforward and are idle for extended period.

@@ Line 5: / Line 5: @@
 *Automatic screen pop functionality added
 **In order to enable you must enable automatic screen pops (under CTI->Screen Popup click Enable Automatic Popups). Then next to the URLs that you wish to have pop up automatically, you check the last column that says "Auto Pop Inbound"
+**Note this functionality will send the URL when an Inbound call is connected to your extension.&nbsp; Any other popups will have to be manually invoked.
 == Bug Fixes<br/> ==