Q Manager Release Notes

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Contents

Q Manager Version 1.4 Update - 3/19/2013

Changes

  • Automatic screen pop functionality added
    • In order to enable you must enable automatic screen pops (under CTI->Screen Popup click Enable Automatic Popups). Then next to the URLs that you wish to have pop up automatically, you check the last column that says "Auto Pop Inbound"
    • Note this functionality will send the URL when an Inbound call is connected to your extension.  Any other popups will have to be manually invoked.

Bug Fixes

  • Voicemail status text is no longer editable or selectable.

Known Issues

  • None

Q Manager Version 1.3 Update - 2/21/2013

Changes

  • Added Number of Voicemail messages in inbox to extension display
  • Added Conference bar for viewing conferences.  Right Click on a conference and press View to open a Control window for a particular conference.
  • Added local call API.  If you wish to have an application call a phone number, you can send a web request to Q Manager at
 http://localhost:<configured port>/index?dial=<phone number> 

do not include anything but digits in <phone number> and exclude the '<' and '>'.  Note you need to enable this under Settings -> CTI. Note configured port is set up in Q Manager under CTI.

  • Added Screen Pop URL functionality.  You can set up a list of URLs in Queue Manager and then right clicking on a call that you are on allows you to send call parameters to the specified URL.  The parameters are as follows: 
    • {0} = CID Number
    • {1} = CID Name
    • {2} = Dialed Number (for inbound calls)
    • {3} = Logged in Agent (your agent in Q Manager)
    • {4} = Your Extension number.
  • Note you can import Screen Pop Urls from a global list on the PBX.  This will be available in next PBX Software update due out early next week.

Bug Fixes

  • Fix for issue with transfer to vm in some cases
  • Fixed display issue with toggle buttons in Win 8  (forwarding, auto forward, and recording buttons).
  • Fix for listen whisper permissions
  • Fix for disconnect when you enable autoforward and are idle for extended period.

Known Issues

  • None
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