Q Manager Release Notes

Q Manager Version 1.4 Update - 3/19/2013

Changes

• Automatic screen pop functionality added
  • In order to enable you must enable automatic screen pops (under CTI->Screen Popup click Enable Automatic Popups). Then next to the URLs that you wish to have pop up automatically, you check the last column that says "Auto Pop Inbound"
  • Note this functionality will send the URL when an Inbound call is connected to your extension.  Any other popups will have to be manually invoked.

Bug Fixes

• Voicemail status text is no longer editable or selectable.

Known Issues

• None

Q Manager Version 1.3 Update - 2/21/2013

Changes

• Added Number of Voicemail messages in inbox to extension display
• Added Conference bar for viewing conferences.  Right Click on a conference and press View to open a Control window for a particular conference.
• Added local call API.  If you wish to have an application call a phone number, you can send a web request to Q Manager at

 http://localhost:<configured port>/index?dial=<phone number> 

do not include anything but digits in <phone number> and exclude the '<' and '>'.  Note you need to enable this under Settings -> CTI. Note configured port is set up in Q Manager under CTI.

• Added Screen Pop URL functionality.  You can set up a list of URLs in Queue Manager and then right clicking on a call that you are on allows you to send call parameters to the specified URL.  The parameters are as follows: 
  • {0} = CID Number
  • {1} = CID Name
  • {2} = Dialed Number (for inbound calls)
  • {3} = Logged in Agent (your agent in Q Manager)
  • {4} = Your Extension number.
• Note you can import Screen Pop Urls from a global list on the PBX.  This will be available in next PBX Software update due out early next week.

Bug Fixes

• Fix for issue with transfer to vm in some cases
• Fixed display issue with toggle buttons in Win 8  (forwarding, auto forward, and recording buttons).
• Fix for listen whisper permissions
• Fix for disconnect when you enable autoforward and are idle for extended period.

Known Issues

• None