Difference between revisions of "Triggering Alternate Routing"

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**Out of Hours; Menu: We are Closed
 
**Out of Hours; Menu: We are Closed
 
*Create your Information Menu, in our scenario it will be Menu: In a Meeting
 
*Create your Information Menu, in our scenario it will be Menu: In a Meeting
*Enable Day & Night Mode
+
*Enable Day & Night Mode, found under Call Routing=>Incoming
 
*Click Edit Hours and set the hours (we will not be following these hours, but they need to be set regardless)
 
*Click Edit Hours and set the hours (we will not be following these hours, but they need to be set regardless)
*Go to Call Routing=>Incoming, the page will say Display Day Mode. Point your trunks to Schedule: Business Hours
+
*Go to Call Routing=>Incoming, the page will say Displaying Day Mode. Point your trunks to Schedule: Business Hours
 
*Click the button Edit Night
 
*Click the button Edit Night
 
*Set your trunks on this page (Displaying Night Mode) to go to Menu: In a Meeting
 
*Set your trunks on this page (Displaying Night Mode) to go to Menu: In a Meeting
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#The user will keep the system forced in Day Mode, either by dialing *1 or follow the instructions from pressing a programmed Day/Night mode key to force Day Mode at the Is Operator extension. This will cause all calls to route to Schedule: Business Hours, and route accordingly.
 
#The user will keep the system forced in Day Mode, either by dialing *1 or follow the instructions from pressing a programmed Day/Night mode key to force Day Mode at the Is Operator extension. This will cause all calls to route to Schedule: Business Hours, and route accordingly.
#When the user goes to a meeting, they will either dial *2 or follow the instructions from pressing a programmed Day/Night mode key to force Night mode at the Is Operator extension. This will cause all calls inbound to router to Menu: In a Meeting.
+
#When the user goes to a meeting, they will either dial *2 or follow the instructions from pressing a programmed Day/Night mode key to force Night mode at the Is Operator extension. This will cause all calls inbound to route to Menu: In a Meeting.
 
#When they return from their meeting and wish to resume normal functionality for inbound calls, they will need to follow the instructions listed above in step 1.
 
#When they return from their meeting and wish to resume normal functionality for inbound calls, they will need to follow the instructions listed above in step 1.

Latest revision as of 14:30, 18 March 2015

This Application Design will outline a scenario when the user wants normal calling to follow a schedule, but needs to be able to trigger to a menu on demand to inform callers of something, such as no one being available because they are in a meeting.

  • Create a Schedule: Business Hours; to match the users normal business hours, say 9am-5pm, Monday - Friday
  • Set the In Hours, Out of Hours, and Lunch destinations as needed. eg.:
    • In Hours; Ring Group
    • Out of Hours; Menu: We are Closed
  • Create your Information Menu, in our scenario it will be Menu: In a Meeting
  • Enable Day & Night Mode, found under Call Routing=>Incoming
  • Click Edit Hours and set the hours (we will not be following these hours, but they need to be set regardless)
  • Go to Call Routing=>Incoming, the page will say Displaying Day Mode. Point your trunks to Schedule: Business Hours
  • Click the button Edit Night
  • Set your trunks on this page (Displaying Night Mode) to go to Menu: In a Meeting

Here is how this will function.

  1. The user will keep the system forced in Day Mode, either by dialing *1 or follow the instructions from pressing a programmed Day/Night mode key to force Day Mode at the Is Operator extension. This will cause all calls to route to Schedule: Business Hours, and route accordingly.
  2. When the user goes to a meeting, they will either dial *2 or follow the instructions from pressing a programmed Day/Night mode key to force Night mode at the Is Operator extension. This will cause all calls inbound to route to Menu: In a Meeting.
  3. When they return from their meeting and wish to resume normal functionality for inbound calls, they will need to follow the instructions listed above in step 1.