IPitomy Wiki - User contributions [en]

Bogen

2024-03-20T16:35:42Z

Matt Compton:

Bogen

2024-03-20T16:35:14Z

Matt Compton:

File:BogenE7000 s3.jpg

2024-03-20T16:34:01Z

Matt Compton:

BogenE7000 s3

Bogen

2024-03-20T14:16:46Z

Matt Compton:

Bogen

2024-03-20T14:14:45Z

Matt Compton:

File:BogenE7000 s2.jpg

2024-03-20T14:14:16Z

Matt Compton:

screen shot 2 Bogen

Bogen

2024-03-20T14:13:24Z

Matt Compton:

For interfacing with a Bogen Nyquist IP-Based Paging System:
[[File:BogenE7000 s1.jpg|Screen shot 1|alt=|left|600x600px]]

Bogen

2024-03-20T14:09:26Z

Matt Compton:

For interfacing with a Bogen Nyquist IP-Based Paging System:
[[File:BogenE7000 s1.jpg|thumb|Screen shot 1|alt=|left]]

Bogen

2024-03-20T14:08:23Z

Matt Compton: Created this new page for Bogen E7000

For interfacing with a Bogen Nyquist IP-Based Paging System:
[[File:BogenE7000 s1.jpg|thumb|Screen shot 1]]

File:BogenE7000 s1.jpg

2024-03-20T14:07:36Z

Matt Compton:

Screen 1 of Bogen E7000 Configuration

Main Page

2024-01-26T21:05:08Z

Matt Compton:

__NOTITLE__

If you want a larger list of results click the Search button after typing your terms in the search field. Note pressing Enter in search field automatically presses the Go Button which performs a narrower search (like google's I feel lucky button).

= Welcome to the IPitomy Wiki =

If you would like to have a topic added to this wiki, please [[http://ticket.ipitomy.com/ open a ticket in our ticket system]]

[[Contacting Support]]

 Products

*[[IP PBX IMM|IPitomy PBXPlus Administration Guide]]
**[[PBXPlus Manual: Music File Format|Prompts and Music on Hold File Formats]]
**[[IP PBX Manual System Admin PBXSetup Feature Codes|Feature Codes]]
**[[IP PBX Manual Branch Offices|Branch Office]]
**[[:Category:Troubleshooting|Troubleshooting]]
**[[IPitomy PBX Software Release Notes|Release Notes]]
*[[HD Phones]]
**[[HD Phones#Phone Configuration|Phone Configuration]]
**[[HD Phones#Upload Custom Ring Tones|Upload Custom Ring Tones]]
**[[HD Phones#Static IP vs DHCP|Static IP vs DHCP]]
**[[HD Phone Firmware Release Notes|Release Notes]]
*[[Yealink|Yealink Phones]]
*[[Q Manager]]
*[[IPitomy Contact Dialer|IPitomy Contact Dialer]]
*[[IPitomy Monitored Router|IPitomy Monitored Router]]
*[[BIOS Settings]]

Useful Links and Information:

*[[Frequently Asked Questions]]
*[[Tech Update Security]]
*[[SIP Provider]]
*[[IPitomy PBX Tips|IPitomy PBX Tips]]
*[[Multitech Fax Finder]]
*[[Outlook Dialer]]
*[[QOS Setup Guide]]
*[[Router Info]]
*[[Router Bypass|Router Bypass]]
*[[Cisco SPA112 FXS Gateway]]
*[[Overhead Paging]]
*[[Chat Client for Android Phones]]
*[[:Category:PBX Manual|List of Manual Pages]]
*[[:Category:Training|List of Training Pages]]
*[[Potential Spam on Cell Phones|Dealing with Potential Spam / Possible Scam calls tagged from cellular carriers]]

Other useful links (external) :

[http://www.ipitomy.com/ IPitomy Communications Website]

[http://www.ipitomy.com/pbx_files/ Support Site]

[http://www.ipitomy.com/webrelease/ Documentation Index]

[http://www.youtube.com/user/IPitomyVideos/ IPitomy Videos]

Potential Spam on Cell Phones

2024-01-26T21:03:42Z

Matt Compton: added link

Dealing with Potential Spam / Possible Scam calls tagged from cellular carriers

Issue: Outbound calls to cellular phones being connected with [Potential Spam] or [Possible Scam] in the caller ID name field

IPitomy recommends that you register your number with Free Caller Registry

https://freecallerregistry.com/fcr/

Once submitted, the information is shared among cellular partners to ensure your number is recognized as legitimate, and to protect it from being flagged as spam in the future.

Potential Spam on Cell Phones

2024-01-26T18:24:48Z

Matt Compton: new page creation

Dealing with Potential Spam / Possible Scam calls tagged from cellular carriers

Main Page

2024-01-26T18:19:56Z

Matt Compton: fixed the link

__NOTITLE__

If you want a larger list of results click the Search button after typing your terms in the search field. Note pressing Enter in search field automatically presses the Go Button which performs a narrower search (like google's I feel lucky button).

= Welcome to the IPitomy Wiki =

If you would like to have a topic added to this wiki, please [[http://ticket.ipitomy.com/ open a ticket in our ticket system]]

[[Contacting Support]]

 Products

*[[IP PBX IMM|IPitomy PBXPlus Administration Guide]]
**[[PBXPlus Manual: Music File Format|Prompts and Music on Hold File Formats]]
**[[IP PBX Manual System Admin PBXSetup Feature Codes|Feature Codes]]
**[[IP PBX Manual Branch Offices|Branch Office]]
**[[:Category:Troubleshooting|Troubleshooting]]
**[[IPitomy PBX Software Release Notes|Release Notes]]
*[[HD Phones]]
**[[HD Phones#Phone Configuration|Phone Configuration]]
**[[HD Phones#Upload Custom Ring Tones|Upload Custom Ring Tones]]
**[[HD Phones#Static IP vs DHCP|Static IP vs DHCP]]
**[[HD Phone Firmware Release Notes|Release Notes]]
*[[Yealink|Yealink Phones]]
*[[Q Manager]]
*[[IPitomy Contact Dialer|IPitomy Contact Dialer]]
*[[IPitomy Monitored Router|IPitomy Monitored Router]]
*[[BIOS Settings]]

Useful Links and Information:

*[[Frequently Asked Questions]]
*[[Tech Update Security]]
*[[SIP Provider]]
*[[IPitomy PBX Tips|IPitomy PBX Tips]]
*[[Multitech Fax Finder]]
*[[Outlook Dialer]]
*[[QOS Setup Guide]]
*[[Router Info]]
*[[Router Bypass|Router Bypass]]
*[[Cisco SPA112 FXS Gateway]]
*[[Overhead Paging]]
*[[Chat Client for Android Phones]]
*[[:Category:PBX Manual|List of Manual Pages]]
*[[:Category:Training|List of Training Pages]]
*[[CellularInfo|Dealing with Potential Spam / Possible Scam calls tagged from cellular carriers]]

Other useful links (external) :

[http://www.ipitomy.com/ IPitomy Communications Website]

[http://www.ipitomy.com/pbx_files/ Support Site]

[http://www.ipitomy.com/webrelease/ Documentation Index]

[http://www.youtube.com/user/IPitomyVideos/ IPitomy Videos]

CellularInfo

2024-01-26T18:18:49Z

Matt Compton: New Page for cell links

Free Caller Registry

https://freecallerregistry.com/fcr

Main Page

2024-01-26T18:08:33Z

Matt Compton:

__NOTITLE__

If you want a larger list of results click the Search button after typing your terms in the search field. Note pressing Enter in search field automatically presses the Go Button which performs a narrower search (like google's I feel lucky button).

= Welcome to the IPitomy Wiki =

If you would like to have a topic added to this wiki, please [[http://ticket.ipitomy.com/ open a ticket in our ticket system]]

[[Contacting Support]]

 Products

*[[IP PBX IMM|IPitomy PBXPlus Administration Guide]]
**[[PBXPlus Manual: Music File Format|Prompts and Music on Hold File Formats]]
**[[IP PBX Manual System Admin PBXSetup Feature Codes|Feature Codes]]
**[[IP PBX Manual Branch Offices|Branch Office]]
**[[:Category:Troubleshooting|Troubleshooting]]
**[[IPitomy PBX Software Release Notes|Release Notes]]
*[[HD Phones]]
**[[HD Phones#Phone Configuration|Phone Configuration]]
**[[HD Phones#Upload Custom Ring Tones|Upload Custom Ring Tones]]
**[[HD Phones#Static IP vs DHCP|Static IP vs DHCP]]
**[[HD Phone Firmware Release Notes|Release Notes]]
*[[Yealink|Yealink Phones]]
*[[Q Manager]]
*[[IPitomy Contact Dialer|IPitomy Contact Dialer]]
*[[IPitomy Monitored Router|IPitomy Monitored Router]]
*[[BIOS Settings]]

Useful Links and Information:

*[[Frequently Asked Questions]]
*[[Tech Update Security]]
*[[SIP Provider]]
*[[IPitomy PBX Tips|IPitomy PBX Tips]]
*[[Multitech Fax Finder]]
*[[Outlook Dialer]]
*[[QOS Setup Guide]]
*[[Router Info]]
*[[Router Bypass|Router Bypass]]
*[[Cisco SPA112 FXS Gateway]]
*[[Overhead Paging]]
*[[Chat Client for Android Phones]]
*[[:Category:PBX Manual|List of Manual Pages]]
*[[:Category:Training|List of Training Pages]]
*[[:Category:Training|Dealing with Potential Spam / Possible Scam calls tagged from cellular carriers]]

Other useful links (external) :

[http://www.ipitomy.com/ IPitomy Communications Website]

[http://www.ipitomy.com/pbx_files/ Support Site]

[http://www.ipitomy.com/webrelease/ Documentation Index]

[http://www.youtube.com/user/IPitomyVideos/ IPitomy Videos]

Main Page

2024-01-26T18:04:10Z

Matt Compton:

__NOTITLE__

If you want a larger list of results click the Search button after typing your terms in the search field. Note pressing Enter in search field automatically presses the Go Button which performs a narrower search (like google's I feel lucky button).

= Welcome to the IPitomy Wiki =

If you would like to have a topic added to this wiki, please [[http://ticket.ipitomy.com/ open a ticket in our ticket system]]

[[Contacting Support]]

 Products

*[[IP PBX IMM|IPitomy PBXPlus Administration Guide]]
**[[PBXPlus Manual: Music File Format|Prompts and Music on Hold File Formats]]
**[[IP PBX Manual System Admin PBXSetup Feature Codes|Feature Codes]]
**[[IP PBX Manual Branch Offices|Branch Office]]
**[[:Category:Troubleshooting|Troubleshooting]]
**[[IPitomy PBX Software Release Notes|Release Notes]]
*[[HD Phones]]
**[[HD Phones#Phone Configuration|Phone Configuration]]
**[[HD Phones#Upload Custom Ring Tones|Upload Custom Ring Tones]]
**[[HD Phones#Static IP vs DHCP|Static IP vs DHCP]]
**[[HD Phone Firmware Release Notes|Release Notes]]
*[[Yealink|Yealink Phones]]
*[[Q Manager]]
*[[IPitomy Contact Dialer|IPitomy Contact Dialer]]
*[[IPitomy Monitored Router|IPitomy Monitored Router]]
*[[BIOS Settings]]

Useful Links and Information:

*[[Frequently Asked Questions]]
*[[Tech Update Security]]
*[[SIP Provider]]
*[[IPitomy PBX Tips|IPitomy PBX Tips]]
*[[Multitech Fax Finder]]
*[[Outlook Dialer]]
*[[QOS Setup Guide]]
*[[Router Info]]
*[[Router Bypass|Router Bypass]]
*[[Cisco SPA112 FXS Gateway]]
*[[Overhead Paging]]
*[[Chat Client for Android Phones]]
*[[:Category:PBX Manual|List of Manual Pages]]
*[[:Category:Training|List of Training Pages]]
*Dealing with Potential Spam / Possible Scam calls tagged from cellular carriers

Other useful links (external) :

[http://www.ipitomy.com/ IPitomy Communications Website]

[http://www.ipitomy.com/pbx_files/ Support Site]

[http://www.ipitomy.com/webrelease/ Documentation Index]

[http://www.youtube.com/user/IPitomyVideos/ IPitomy Videos]

Q Manager

2024-01-23T16:41:40Z

Matt Compton:

{{IP_PBX_Manual|sortkey=QManager}}

Q Manager is a Windows application that allows users to monitor and interact with calls. Your PBX must be on version 4.6.1 in order to use Q Manager, and 4.8.0+ to use the integrated chat feature. Licenses are sold to allow extensions access to the Q Manager feature.

NOTE: Currently QManager can only retrieve calls parked via the standard Park feature, not Directed Park.

Right click, and select Save Link to download QManager [[http://wiki.ipitomy.com/images/e/e9/QManagerSetup.zip QManager Download]]

=== NON-Windows PC Users / Web Manager ===

If you have a user that has MAC and/or not a Windows PC, Q Manager software will not run. To accommodate this, we have created something we call Web manager. To access, the user will still need to have a license assigned to their extension for Q Manager, but they will access a webpage instead of running a piece of software. The address for Web Manager would be <PBXipAddress>/ippbx/WebManager. The user will be prompted to login, the username will be their extension number, and the password will be their voicemail PIN. Web Manager does not have all of the advanced functionality of Q Manager, but you are able to left click on a call and do some actions.

NOTE: The URL is case sensitive.

*Pickup: Use this to grab a call that is ringing on an extension other than yours.
*Page: Use this to page another extension.
*Call: Use this to call another extension.

Idle extensions will show as Green, Ringing extensions will show as Light Green, and extensions on a call will show as Red.

Parked Calls will show on the right side of the screen, clicking a parked call will bring up an option to Pickup, which retrieves that call from park. (NOTE: Currently this will not work with Directed Park, only the standard park feature)

[[File:WebManager.jpg|File:WebManager.jpg]]

== Installation ==

*Log into the PBX and assign Q Manager licenses to extensions. This is found under PBX Setup=>Services.
**User licenses have basic functionality, QManager licenses gain the ability to Barge and to Drag/Drop calls from Queue onto particular extensions. Agent and Operator are not used at this time and are there for future possible functionality.
*Save and Apply Changes.
*Click the Restart Call Manager button.
*Q Manager requires that your PC have .NET Framework 4.0 installed.
*Once .NET Framework 4.0 is installed, right click, and select save link to download QManager [http://wiki.ipitomy.com/images/e/e9/QManagerSetup.zip QManager]
**NOTE: You may need to be using Internet Explorer to one click install.
*Click Settings in Q Manager if the settings are not displaying on launch
*Set Username to an Extension Number that is assigned a license
*Set Password to the Voicemail PIN of the Extension
*Set Server Address to the IP of the PBX
*Leave Port at the default of 5048
*Save and so long as the PC is in an IP range included in the ACL for Call Manager, you will have a working copy of Q Manager.

[[File:QManager-GeneralSettings.jpg|File:QManager-GeneralSettings.jpg]]

*NOTE: If you would like to use Q Manager as a remote user, we advise that the remote PC come in over a VPN.

==Training Video==
The following [[http://www.youtube.com/watch?v=ArDyehd6dXI| Video]] goes over how to use Q Manager, with some basic setup instructions near the end.

[[http://wiki.ipitomy.com/wiki/Q_Manager_Icons| Q Manager Icons Explained]]

== Chat ==

The PBX has a built in XMPP Server that allows Q Manager to use Chat.

*Under PBX Setup=>Chat, make sure Enable Chat Server is set to Yes
*Ensure that Chat Server Status says Running
*Apply Changes

[[File:QManager-ChatConfig.jpg|File:QManager-ChatConfig.jpg]]

*Click Settings in Q Manager
*Click Chat and ensure its enabled
**Q Manager automatically uses the same settings for the extension

NOTE: Chat must be enabled for a user to see an Abandoned Call Notification for a ring group.

[[File:QManager-ChatConfig2.jpg|File:QManager-ChatConfig2.jpg]]

IPitomy Cloud Connect

2022-03-01T15:03:04Z

Matt Compton:

Note: This Guide will assist the user in Installing the [https://ipitomy.com/index.php/products/mobile-cloud-phone IPitomy Cloud Connect Softphone] application on an [https://apps.apple.com/us/app/ipitomy-cloud-connect/id1534327260 iPhone] and [https://play.google.com/store/apps/details?id=com.ipitomy.ipitomycloudconnect.android Android] smartphone.

== '''iPhone''' ==

==== Search & Download ====

Visit Apple AppStore and search "IPitomy" Press Get button to download application

[[File:AppStore Screen270x480R.png]] [[File:App Screen270x480R.png]]

==== Open Application ====

Once application has finished installing press open button or tap on App icon to open

[[File:OpenApp270x480.png]] [[File:OpenAppHS270x480.png]]

==== Sign In ====

Sign in by entering your username and password or scanning your QR Code (automatically logs into your account)

[[File:SignIn.png]] [[File:OpenAppQR.png]]

== '''Android''' ==

==== Search & Download ====

Visit Google Play Store and search "IPitomy" Press Install button to download application

[[File:1R.png]] [[File:2R.png]]

==== Open Application ====

Once application has finished installing press open button or tap on App icon to open

[[File:3-1R.png]] [[File:3R.png]]

==== Sign In ====

Sign in by entering username and password or scanning QR Code (automatically logs into your account)

[[File:4R.png]]

PROXY SERVER IP's:

165.227.0.0/16

167.99.0.0/16

159.65.0.0/16