View source for IP PBX Manual Destinations Menus

{{IP_PBX_Manual}}
== Menus ==
Menus direct callers to destinations within a business. A menu can route a caller to a destination once a number on a key-pad has been pressed. The menu prompt tells a caller what number to press to get to a desired destination. Menus can also be used to provide information to callers like driving directions, etc.

=== Edit Menu ===

{| style="border-spacing:0;"
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Sections/Fields'''
| colspan="2"  style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Description'''

|-
| colspan="2"  style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Name =====

| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| Enter a name for the menu.

|-
| colspan="2"  style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Menu Number (dial to go to menu) =====

| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the number of the menu. This number is used to access the menu from extensionsif necessary. The number must be a unique 3 or 4 digit number.

|-
| colspan="2"  style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Default Menu Prompt =====

| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the recording that is active for callers who reach this menu when the Menu Prompt is set to default.

|-
| colspan="2"  style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Active Menu Prompt =====

| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This function is enhanced in version 3.4.1. (Previously “Menu Prompt”.) As it indicates, this selection determines what prompt recording is heard by callers who reach this menu.

Record this first under PBX SetupPrompts.

|-
| colspan="2"  style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Control Menu Prompt: =====
===== Copy To  =====

| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| The Copy To function allows you to place pre-recorded (and previously uploaded, see: PBX SetupPrompts) prompts into the available Prompts to be associated to this menu. Available “slots” are 1-5 where the user may then select 0-5, 0 being the default and 1-5 being those that are loaded. The user also has the ability to rerecord the prompts 1-5 via DTMF Administration access.

Note: uploaded prompts are “copied” to the menu; therefore rerecorded prompts do not overwrite the original uploaded file.

|-
| colspan="2"  style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Fail Over =====

| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the destination that the menu will fail over to if the user does not press a digit in the allotted Response Time.

|-
| colspan="3"  style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| '''Assign Menu Destinations'''

|-
| colspan="2"  style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Menu Destinations =====

| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This list represents the destinations callers are routed to when pressing 0-9,*, <nowiki>#, and FAX. </nowiki>If a destination is set for FAX, the PBX will detect if a call inbound over an Analog or T1/PRI card is a fax while the prompt is playing, and will route calls to this destination if fax tone is detected.

|}
==== Add Menu Settings ====
'''STEPS:'''

# From the '''Destinations''''''Menus '''page, click the '''ADD''' menu button. The '''Edit Menu''' page appears.
# Enter the information for the new Menu item and make necessary destination assignments.
# Click button to save the changes.
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database

==== Edit Menu Settings ====
'''STEPS:'''

# From the '''Destinations''''''Menus '''page, locate the name of the Menu item you want to edit.
# Click on icon to the right of the '''Name '''of the menu you want to update. The '''Edit Menu''' page appears.
# Make the necessary updates to the menu setting then click button.
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database

==== Delete Menu Settings ====
'''STEPS:'''

# From the '''Destinations''''''Menus '''page, locate the name of the Menu item you want to edit.
# Click on icon to the right of the '''Name '''of the menu you want to delete. The Menu name is removed from the Menu listing.
# Click button.
# Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.

==== Advanced Menu Settings ====

{| style="border-spacing:0;"
| style="background-color:#b8cce4;border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Sections/Fields'''</center>
| style="background-color:#b8cce4;border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <center>'''Description'''</center>

|-
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Response Timeout =====

| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the number of seconds (0-60) the PBX will wait for digits to be dialed. If nothing is dialed in the allotted time, the menu will route the call to the Failover Destination. The minimum and default value is '''4'''.

|-
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Digit Timeout =====

| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| While entering digits, the PBX will wait this many seconds (1-20) after the last digit was entered to take any actions. Single decimal digits are permitted. The default value is '''2'''.

|-
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Play the Greeting =====

| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the number of times the greeting will be played before the call is sent to the fail over destination. Default and minimum value is '''1'''.

|-
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Local extension dialing =====

| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This indicates whether you are able to dial local extensions from the menu. Default value is '''YES.'''

Note: It is not necessary to designate leading digits for extensions. This setting alone indicates when digits collected should be compared to the available list of extensions.

|-
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Prompt Padding =====

| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This is the time in seconds that the PBX will wait when entering the menu before playing the prompt. The default is set to '''2''' seconds.

|-
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Enable Admin PIN =====

| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| This enables the use of DTMF Menu Prompt Administration. When enabled the user may access the menu from a DTMF-enabled device and input the PIN to enter into Menu Prompt Administration Default value is '''No'''.

|-
| style="border-top:0.0069in solid #0000ff;border-bottom:0.0069in solid #0000ff;border-left:0.0069in solid #0000ff;border-right:none;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| ===== Admin PIN =====

| style="border:0.0069in solid #0000ff;padding-top:0in;padding-bottom:0in;padding-left:0.075in;padding-right:0.075in;"| <nowiki>This is the PIN used to access DTMF Menu Prompt Administration. Default value is: <empty>.</nowiki>

|}