Desktop Call Manager - Revision history

Nichole: /* Desktop Call Manager (DCM) R2 Display */

2013-05-23T17:45:16Z

Desktop Call Manager (DCM) R2 Display

← Older revision		Revision as of 17:45, 23 May 2013
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	== '''Desktop Call Manager (DCM) R2 Display'''<br/> ==		== '''Desktop Call Manager (DCM) R2 Display'''<br/> ==

	~~</div>~~ The DCM R2 display is comprised of three functional areas, the ''User Panel'', the ''Manager/Monitored User Panel'' and the ''Feature Panel''~~. ~~		The DCM R2 display is comprised of three functional areas, the ''User Panel'', the ''Manager/Monitored User Panel'' and the ''Feature Panel''


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	NOTE that with DCM R2 there is no distinction between the display window for a user and for an operator/supervisor.  In DCM R2 functionality (such as LISTEN, WHISPER and RECORD) is controlled under ''calling permissions'' in the extension configuration in the IPitomy IP PBX database.		NOTE that with DCM R2 there is no distinction between the display window for a user and for an operator/supervisor.  In DCM R2 functionality (such as LISTEN, WHISPER and RECORD) is controlled under ''calling permissions'' in the extension configuration in the IPitomy IP PBX database.
	~~<div></div>~~

	== '''User Panel'''<br/> ==		== '''User Panel'''<br/> ==

Drew Harrell at 19:08, 24 April 2013

2013-04-24T19:08:47Z

← Older revision		Revision as of 19:08, 24 April 2013
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			{{IP_PBX_Manual\|sortkey=Desktop Call Manager}}
	= Desktop Call Manager – DCM<br/> =		= Desktop Call Manager – DCM<br/> =

Nick Branica at 19:26, 17 September 2012

2012-09-17T19:26:33Z

← Older revision		Revision as of 19:26, 17 September 2012
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	== '''Desktop Call Manager (DCM) R2 Display'''<br/> ==		== '''Desktop Call Manager (DCM) R2 Display'''<br/> ==

	</div> The DCM R2 display is comprised of three functional areas, the ''User Panel'', the ''Monitored User Panel'' and the ''Feature Panel''.		</div> The DCM R2 display is comprised of three functional areas, the ''User Panel'', the ''Manager/Monitored User Panel'' and the ''Feature Panel''.

Nick Branica at 19:26, 17 September 2012

2012-09-17T19:26:00Z

← Older revision		Revision as of 19:26, 17 September 2012
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	<div>		<div>
	== '''Manager Panel'''<br/> ==		== '''Manager Panel''' / Monitored User Panel<br/> ==
	</div>
			</div>

	The Manager Panel includes the ability to monitor the status of selected extensions and perform call control functions.  It also includes whisper features that supervisors will find useful.  When an extension is selected from the extension panel, the calls for that extension are displayed on the Manager Panel.		The Manager Panel includes the ability to monitor the status of selected extensions and perform call control functions.  It also includes whisper features that supervisors will find useful.  When an extension is selected from the extension panel, the calls for that extension are displayed on the Manager Panel.
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	<div>		<div></div>

	== '''Tabbed Options to Access Feature Panels'''<br/> ==		== '''Tabbed Options to Access Feature Panels'''<br/> ==
	</div>		</div>

Nick Branica: /* Desktop Call Manager (DCM) R2 Display */

2012-09-17T19:25:00Z

Desktop Call Manager (DCM) R2 Display

← Older revision		Revision as of 19:25, 17 September 2012
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	<div>		<div>
	== '''Desktop Call Manager (DCM) R2 Display'''<br/> ==		== '''Desktop Call Manager (DCM) R2 Display'''<br/> ==
	</div>
	The DCM R2 display is comprised of three functional areas, the ''User Panel'', the ''~~Manager~~ Panel'' and the ''Feature Panel''.		</div> The DCM R2 display is comprised of three functional areas, the ''User Panel'', the ''Monitored User Panel'' and the ''Feature Panel''.


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	NOTE that with DCM R2 there is no distinction between the display window for a user and for an operator/supervisor.  In DCM R2 functionality (such as LISTEN, WHISPER and RECORD) is controlled under ''calling permissions'' in the extension configuration in the IPitomy IP PBX database.		NOTE that with DCM R2 there is no distinction between the display window for a user and for an operator/supervisor.  In DCM R2 functionality (such as LISTEN, WHISPER and RECORD) is controlled under ''calling permissions'' in the extension configuration in the IPitomy IP PBX database.
	<div>		<div></div>

	== '''User Panel'''<br/> ==		== '''User Panel'''<br/> ==
	</div>		</div>

Paul Falanga: moved Training:Desktop Call Manager to Desktop Call Manager

2012-09-17T14:04:40Z

moved Training:Desktop Call Manager to Desktop Call Manager

← Older revision	Revision as of 14:04, 17 September 2012
(No difference)

Paul Falanga at 19:14, 13 September 2012

2012-09-13T19:14:02Z

Show changes

Paul Falanga at 18:45, 13 September 2012

2012-09-13T18:45:50Z

Show changes

Paul Falanga at 18:04, 13 September 2012

2012-09-13T18:04:51Z

Show changes

Paul Falanga at 18:01, 13 September 2012

2012-09-13T18:01:17Z

← Older revision		Revision as of 18:01, 13 September 2012
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	\| Shows the status of the call - Connected, Hold, No Link<br/>		\| Shows the status of the call - Connected, Hold, No Link<br/>
	\|}		\|}

			=== ''<br/> ===

	=== '''''Call Control'''''<br/> ===		=== '''''Call Control'''''<br/> ===
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	*'''<u>Park</u>'''<ul style="list-style-type:circle;">		*'''<u>Park</u>'''<ul style="list-style-type:circle;">
	</ul></ul>		</ul></ul>

			</ul>

	</ul>		</ul>
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	*'''<u>Listen to Voicemail</u>'''<ul style="list-style-type:circle;">		*'''<u>Listen to Voicemail</u>'''<ul style="list-style-type:circle;">
	</ul></ul>		</ul></ul>

			</ul>

	*This feature allows you to listen to a caller while s/he is leaving you a message in voicemail.  On your DCM personal call window, highlight the active call that is in your VM.  Then click LISTEN TO VM.   The speaker on your phone will automatically activate, and you will be able to hear the caller leaving the voicemail message (hands free via the phone’s speaker).		*This feature allows you to listen to a caller while s/he is leaving you a message in voicemail.  On your DCM personal call window, highlight the active call that is in your VM.  Then click LISTEN TO VM.   The speaker on your phone will automatically activate, and you will be able to hear the caller leaving the voicemail message (hands free via the phone’s speaker).
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	*'''<u>Pickup Voicemail</u>'''<ul style="list-style-type:circle;">		*'''<u>Pickup Voicemail</u>'''<ul style="list-style-type:circle;">
	<li>On your DCM personal call window, highlight the active call that is in your VM.  Click PICKUP VM to pull the caller out of your voicemail box and into an active call with you.  (Make sure you hang up the previous call using “Listen to Voice Mail)~~</li>~~		</ul></ul>
	~~</ul>~~</li></li>~~<li>~~'''<u>Hang-up</u>'''<ul style="list-style-type:circle;">
			*On your DCM personal call window, highlight the active call that is in your VM.  Click PICKUP VM to pull the caller out of your voicemail box and into an active call with you.  (Make sure you hang up the previous call using “Listen to Voice Mail)

			</li></li>

			*'''<u>Hang-up</u>'''<ul style="list-style-type:circle;">
	<li>On your DCM personal call window highlight the active call and click HANGUP to terminate the call.</li>		<li>On your DCM personal call window highlight the active call and click HANGUP to terminate the call.</li>
	</ul></li></li></li>		</ul></li></li></li><li>'''<u>Record</u>'''<ul style="list-style-type:circle;">
	<li>'''<u>Record</u>'''<ul style="list-style-type:circle;">
	<li>On your DCM personal call window highlight the active call and click RECORD to start recording the call.  The RECORD button automatically changes to STOP RECORD.  To terminate the recording of this call, just click on STOP RECORD.</li>		<li>On your DCM personal call window highlight the active call and click RECORD to start recording the call.  The RECORD button automatically changes to STOP RECORD.  To terminate the recording of this call, just click on STOP RECORD.</li>
	</ul></li>		</ul></li>
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	You should then save and restart the Call Manager Application. Your text messaging window will be populated with your Jabber contacts. </li>		You should then save and restart the Call Manager Application. Your text messaging window will be populated with your Jabber contacts. </li> </li>
	</li>		</li>