HD Phone FAQ - Revision history

Mike Lunn at 16:16, 31 January 2018

2018-01-31T16:16:05Z

← Older revision		Revision as of 16:16, 31 January 2018
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	*[http://www.amazon.com/Bluetooth-Microphone-Headphone-Rechargable-Cancelling/dp/B013QV6UZ8/ref=sr_1_64?s=wireless&ie=UTF8&qid=1446722675&sr=1-64&keywords=AGPtek http://www.amazon.com/Bluetooth-Microphone-Headphone-Rechargable-Cancelling/dp/B013QV6UZ8/ref=sr_1_64?s=wireless&ie=UTF8&qid=1446722675&sr=1-64&keywords=AGPtek]		*[http://www.amazon.com/Bluetooth-Microphone-Headphone-Rechargable-Cancelling/dp/B013QV6UZ8/ref=sr_1_64?s=wireless&ie=UTF8&qid=1446722675&sr=1-64&keywords=AGPtek http://www.amazon.com/Bluetooth-Microphone-Headphone-Rechargable-Cancelling/dp/B013QV6UZ8/ref=sr_1_64?s=wireless&ie=UTF8&qid=1446722675&sr=1-64&keywords=AGPtek]
	*[http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage]		*[http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage]
	<pre>~~'''~~If you encounter any trouble with a headset not triggering the EHS when the "One Touch" button is pressed: use the phone menu and go to System Settings -> Phone Settings and turn bluetooth on, and then turn it off again.~~'''~~</pre>		<pre>If you encounter any trouble with a headset not triggering the EHS when the "One Touch" button is pressed: use the phone menu and go to System Settings -> Phone Settings and turn bluetooth on, and then turn it off again.</pre>

	=== How do I load a new background image on the IP620BG? ===		=== How do I load a new background image on the IP620BG? ===

Mike Lunn at 16:15, 31 January 2018

2018-01-31T16:15:30Z

← Older revision		Revision as of 16:15, 31 January 2018
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	*[http://www.amazon.com/Bluetooth-Microphone-Headphone-Rechargable-Cancelling/dp/B013QV6UZ8/ref=sr_1_64?s=wireless&ie=UTF8&qid=1446722675&sr=1-64&keywords=AGPtek http://www.amazon.com/Bluetooth-Microphone-Headphone-Rechargable-Cancelling/dp/B013QV6UZ8/ref=sr_1_64?s=wireless&ie=UTF8&qid=1446722675&sr=1-64&keywords=AGPtek]		*[http://www.amazon.com/Bluetooth-Microphone-Headphone-Rechargable-Cancelling/dp/B013QV6UZ8/ref=sr_1_64?s=wireless&ie=UTF8&qid=1446722675&sr=1-64&keywords=AGPtek http://www.amazon.com/Bluetooth-Microphone-Headphone-Rechargable-Cancelling/dp/B013QV6UZ8/ref=sr_1_64?s=wireless&ie=UTF8&qid=1446722675&sr=1-64&keywords=AGPtek]
	*[http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage]		*[http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage]
			<pre>'''If you encounter any trouble with a headset not triggering the EHS when the "One Touch" button is pressed: use the phone menu and go to System Settings -> Phone Settings and turn bluetooth on, and then turn it off again.'''</pre>
	*'''If you encounter any trouble with a headset not triggering the EHS when the "One Touch" button is pressed: use the phone menu and go to System Settings -> Phone Settings and turn bluetooth on, and then turn it off again.'''

	=== How do I load a new background image on the IP620BG? ===		=== How do I load a new background image on the IP620BG? ===

Mike Lunn at 16:12, 31 January 2018

2018-01-31T16:12:41Z

← Older revision		Revision as of 16:12, 31 January 2018
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	*[http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage]		*[http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage]

			*'''If you encounter any trouble with a headset not triggering the EHS when the "One Touch" button is pressed: use the phone menu and go to System Settings -> Phone Settings and turn bluetooth on, and then turn it off again.'''

	'''If you encounter any trouble with a headset not triggering the EHS when the "One Touch" button is pressed: use the phone menu and go to System Settings -> Phone Settings and turn bluetooth on, and then turn it off again.'''

	=== How do I load a new background image on the IP620BG? ===		=== How do I load a new background image on the IP620BG? ===

Mike Lunn at 16:10, 31 January 2018

2018-01-31T16:10:39Z

← Older revision		Revision as of 16:10, 31 January 2018
Line 211:		Line 211:
	*[http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage]		*[http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage]

	In you encounter any trouble with a headset not triggering the EHS when the "One Touch" button is pressed: use the phone menu and go to System Settings -> Phone Settings and turn bluetooth on, and then turn it off again.

			'''If you encounter any trouble with a headset not triggering the EHS when the "One Touch" button is pressed: use the phone menu and go to System Settings -> Phone Settings and turn bluetooth on, and then turn it off again.'''

	=== How do I load a new background image on the IP620BG? ===		=== How do I load a new background image on the IP620BG? ===

Mike Lunn: /* How do I use the EHS/Bluetooth Dongle function on the new IP620B and IP320 rev2.3.0 */

2018-01-31T16:10:03Z

How do I use the EHS/Bluetooth Dongle function on the new IP620B and IP320 rev2.3.0

← Older revision		Revision as of 16:10, 31 January 2018
Line 191:		Line 191:
	NOTE: The phones need to be on version 2.3.2.4 or greater for the EHS to work.		NOTE: The phones need to be on version 2.3.2.4 or greater for the EHS to work.

	If the EHS button does not answer/hang up the phone, you may need to toggle bluetooth on and back off again to engage it. Do so on the phone itself, on menu>phone settings>basic>bluetooth		If the EHS button does not answer/hang up the phone, you may need to toggle bluetooth on and back off again to engage it. Do so on the phone itself, on menu>phone settings>basic>bluetooth

	A note about Bluetooth headsets with a UC Base unit:		A note about Bluetooth headsets with a UC Base unit:
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	*[http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage]		*[http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage]

			In you encounter any trouble with a headset not triggering the EHS when the "One Touch" button is pressed: use the phone menu and go to System Settings -> Phone Settings and turn bluetooth on, and then turn it off again.

	~~<br/~~>

	=== How do I load a new background image on the IP620BG? ===		=== How do I load a new background image on the IP620BG? ===

Mike Lunn: /* How do I use the EHS/Bluetooth Dongle function on the new IP620B and IP320 rev2.3.0 */

2017-11-29T22:22:51Z

How do I use the EHS/Bluetooth Dongle function on the new IP620B and IP320 rev2.3.0

← Older revision		Revision as of 22:22, 29 November 2017
Line 190:		Line 190:

	NOTE: The phones need to be on version 2.3.2.4 or greater for the EHS to work.		NOTE: The phones need to be on version 2.3.2.4 or greater for the EHS to work.

			If the EHS button does not answer/hang up the phone, you may need to toggle bluetooth on and back off again to engage it. Do so on the phone itself, on menu>phone settings>basic>bluetooth

	A note about Bluetooth headsets with a UC Base unit:		A note about Bluetooth headsets with a UC Base unit:

Mike Lunn: /* IP620 fails to obtain an IP address using Power over Ethernet (PoE) */

2017-10-06T13:19:51Z

IP620 fails to obtain an IP address using Power over Ethernet (PoE)

← Older revision		Revision as of 13:19, 6 October 2017
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	=== IP620 fails to obtain an IP address using Power over Ethernet (PoE) ===		=== IP620 fails to obtain an IP address using Power over Ethernet (PoE) ===
	There is a known issue where an IP620 may fail to obtain an IP address when plugged into PoE. This specific issue can be identified if that same phone successfully obtains an IP address when used in conjunction with an AC power supply (12v 1A). It is caused by a failed capacitor on the main system board of the phone. Aside from our standard return and repair processes, we are now publishing a quick guide on replacing this capacitor for those who are familiar with soldering and circuit boards.
			There is a known issue where an IP620 may fail to obtain an IP address when plugged into PoE. This specific issue can be identified if that same phone successfully obtains an IP address when used in conjunction with an AC power supply (12v 1A). It is caused by a failed capacitor on the main system board of the phone. Aside from our standard return and repair processes, we are now publishing a quick guide on replacing this capacitor for those who are familiar with soldering and circuit boards.

			[[File:Capacitor C11 replacement.pdf\|File:Capacitor C11 replacement.pdf]]

Mike Lunn: /* HD Phone FAQ */

2017-10-05T19:11:58Z

HD Phone FAQ

← Older revision		Revision as of 19:11, 5 October 2017
Line 247:		Line 247:
	Clarity is a well-established brand that may offer a solution based on the users specific needs. http://shop.clarityproducts.com/		Clarity is a well-established brand that may offer a solution based on the users specific needs. http://shop.clarityproducts.com/
	Analog phones require a SIP gateway to connect to IPitomy. Clarity also has a handset amplifier that may solve the problem if extra volume is needed.		Analog phones require a SIP gateway to connect to IPitomy. Clarity also has a handset amplifier that may solve the problem if extra volume is needed.

			=== IP620 fails to obtain an IP address using Power over Ethernet (PoE) ===
			There is a known issue where an IP620 may fail to obtain an IP address when plugged into PoE. This specific issue can be identified if that same phone successfully obtains an IP address when used in conjunction with an AC power supply (12v 1A). It is caused by a failed capacitor on the main system board of the phone. Aside from our standard return and repair processes, we are now publishing a quick guide on replacing this capacitor for those who are familiar with soldering and circuit boards.

Mike Lunn: /* How do I use the EHS/Bluetooth Dongle function on the new IP620B and IP320 rev2.3.0 */

2016-12-09T17:03:22Z

How do I use the EHS/Bluetooth Dongle function on the new IP620B and IP320 rev2.3.0

← Older revision		Revision as of 17:03, 9 December 2016
Line 205:		Line 205:
	*Plantronics Discovery 600		*Plantronics Discovery 600
	*Inland ProHT Bluetooth Headset		*Inland ProHT Bluetooth Headset
	*Jabra 920 (be sure to disable Missed Call ~~in the headset interface~~ or it will play a tone that sounds like ringing when you miss a call) Note: Also enable auto-sleep mode in the headset.		*Jabra 920 (be sure to disable Missed Calls Display on the pbx under Destinations=>Extensions=>Edit PHONE settings=>Display Settings/Call Control or it will play a tone that sounds like ringing when you miss a call) Note: Also enable auto-sleep mode in the headset.
	*[http://www.amazon.com/Bluetooth-Microphone-Headphone-Rechargable-Cancelling/dp/B013QV6UZ8/ref=sr_1_64?s=wireless&ie=UTF8&qid=1446722675&sr=1-64&keywords=AGPtek http://www.amazon.com/Bluetooth-Microphone-Headphone-Rechargable-Cancelling/dp/B013QV6UZ8/ref=sr_1_64?s=wireless&ie=UTF8&qid=1446722675&sr=1-64&keywords=AGPtek]		*[http://www.amazon.com/Bluetooth-Microphone-Headphone-Rechargable-Cancelling/dp/B013QV6UZ8/ref=sr_1_64?s=wireless&ie=UTF8&qid=1446722675&sr=1-64&keywords=AGPtek http://www.amazon.com/Bluetooth-Microphone-Headphone-Rechargable-Cancelling/dp/B013QV6UZ8/ref=sr_1_64?s=wireless&ie=UTF8&qid=1446722675&sr=1-64&keywords=AGPtek]
	*[http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage]		*[http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage]

Mike Lunn: /* How do I use the EHS/Bluetooth Dongle function on the new IP620B and IP320 rev2.3.0 */

2016-05-19T19:38:12Z

How do I use the EHS/Bluetooth Dongle function on the new IP620B and IP320 rev2.3.0

← Older revision		Revision as of 19:38, 19 May 2016
Line 205:		Line 205:
	*Plantronics Discovery 600		*Plantronics Discovery 600
	*Inland ProHT Bluetooth Headset		*Inland ProHT Bluetooth Headset
	*Jabra 920 (be sure to disable Missed Call in the headset interface or it will play a tone that sounds like ringing when you miss a call)		*Jabra 920 (be sure to disable Missed Call in the headset interface or it will play a tone that sounds like ringing when you miss a call) Note: Also enable auto-sleep mode in the headset.
	*[http://www.amazon.com/Bluetooth-Microphone-Headphone-Rechargable-Cancelling/dp/B013QV6UZ8/ref=sr_1_64?s=wireless&ie=UTF8&qid=1446722675&sr=1-64&keywords=AGPtek http://www.amazon.com/Bluetooth-Microphone-Headphone-Rechargable-Cancelling/dp/B013QV6UZ8/ref=sr_1_64?s=wireless&ie=UTF8&qid=1446722675&sr=1-64&keywords=AGPtek]		*[http://www.amazon.com/Bluetooth-Microphone-Headphone-Rechargable-Cancelling/dp/B013QV6UZ8/ref=sr_1_64?s=wireless&ie=UTF8&qid=1446722675&sr=1-64&keywords=AGPtek http://www.amazon.com/Bluetooth-Microphone-Headphone-Rechargable-Cancelling/dp/B013QV6UZ8/ref=sr_1_64?s=wireless&ie=UTF8&qid=1446722675&sr=1-64&keywords=AGPtek]
	*[http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage]		*[http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage http://www.amazon.com/gp/product/B008HLVWH4?psc=1&redirect=true&ref_=oh_aui_search_detailpage]