IP PBX Manual Destinations Groups - Revision history

Mike Lunn at 20:11, 20 October 2016

2016-10-20T20:11:56Z

Mike Lunn: /* Multicast Paging Group */

2016-09-20T17:44:40Z

Multicast Paging Group

Mike Lunn: /* Multicast Paging Group */

2016-09-20T17:44:22Z

Multicast Paging Group

Drew Harrell at 16:05, 22 September 2014

2014-09-22T16:05:15Z

John Wolfe: /* Add Automatic Call Distribution (ACD) Agents */

2013-07-12T12:45:29Z

Add Automatic Call Distribution (ACD) Agents

John Wolfe: /* Add Automatic Call Distribution (ACD) Agents */

2013-07-12T12:41:19Z

Add Automatic Call Distribution (ACD) Agents

Mike Lunn: /* Ring Group Advanced Settings */

2013-07-02T20:14:06Z

Ring Group Advanced Settings

Nick Branica at 13:14, 25 June 2013

2013-06-25T13:14:38Z

Nick Branica at 12:34, 25 June 2013

2013-06-25T12:34:52Z

Nick Branica at 12:33, 25 June 2013

2013-06-25T12:33:19Z

Show changes

← Older revision		Revision as of 20:11, 20 October 2016
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	For example, a business might create a few user Groups in an IP telephony network, e.g. Sales, Marketing, Administration, Accounting, Engineering, etc. Groups may also be created for people in similar locations like a plant floor, the north section of a building or the front office. The goal of a group is to ring telephones based on the incoming routing logic (e.g. DIDs, Auto Attendant selected by the incoming caller, or time of day). Note that calls routing to an extension from a ring group will ignore that phones PBX forwarding settings. Some phones have forwarding settings which are independent of the PBX (not set through the PBX Web GUI). These settings will still be applied.		For example, a business might create a few user Groups in an IP telephony network, e.g. Sales, Marketing, Administration, Accounting, Engineering, etc. Groups may also be created for people in similar locations like a plant floor, the north section of a building or the front office. The goal of a group is to ring telephones based on the incoming routing logic (e.g. DIDs, Auto Attendant selected by the incoming caller, or time of day). Note that calls routing to an extension from a ring group will ignore that phones PBX forwarding settings. Some phones have forwarding settings which are independent of the PBX (not set through the PBX Web GUI). These settings will still be applied.
		+
		+	WARNING: A busy system WILL start to experience slow down when using more than 20 queues. This is due to the system calculating statistics for all queues, on a live basis. This can be alleviated by using the option on PBXSetup->Services to Suppress Call/Queue Manager statistics and disable RNA Statistics.

	*Link to [https://www.youtube.com/watch?v=dZavlZJW-18&feature=c4-overview&list=UU1cwHaNWU97sdZm3yEBqNeg <u>'''''Ring'''''</u> <u>'''''Group'''''</u>] training video - [https://www.youtube.com/watch?v=dZavlZJW-18&feature=c4-overview&list=UU1cwHaNWU97sdZm3yEBqNeg [1]]		*Link to [https://www.youtube.com/watch?v=dZavlZJW-18&feature=c4-overview&list=UU1cwHaNWU97sdZm3yEBqNeg <u>'''''Ring'''''</u> <u>'''''Group'''''</u>] training video - [https://www.youtube.com/watch?v=dZavlZJW-18&feature=c4-overview&list=UU1cwHaNWU97sdZm3yEBqNeg [1]]

← Older revision		Revision as of 17:44, 20 September 2016
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	'''NOTE: IPitomy recommends using multicast paging for groups of 10 or more phones that are paged frequently.''' [[File:Multicastgroups.png\|center\|Multicastgroups.png]] [[File:Editmultipagewindow.png\|center\|Editmultipagewindow.png]]<br/>The following table describes the fields (parameters) on the Multicast Edit Paging Group window and the recommended settings.		'''NOTE: IPitomy recommends using multicast paging for groups of 10 or more phones that are paged frequently.''' [[File:Multicastgroups.png\|center\|Multicastgroups.png]] [[File:Editmultipagewindow.png\|center\|Editmultipagewindow.png]]<br/>The following table describes the fields (parameters) on the Multicast Edit Paging Group window and the recommended settings.

−	WARNING: Multicast paging DOES NOT WORK from a cloud pbx. In order to simulate multicast paging from cloud, additional specialized hardware will be required, and is not supported directly by IPitomy.	+	'''WARNING: Multicast paging DOES NOT WORK from a cloud pbx. In order to simulate multicast paging from cloud, additional specialized hardware will be required, and is not supported directly by IPitomy.'''

← Older revision		Revision as of 17:44, 20 September 2016
Line 475:		Line 475:

	'''NOTE: IPitomy recommends using multicast paging for groups of 10 or more phones that are paged frequently.''' [[File:Multicastgroups.png\|center\|Multicastgroups.png]] [[File:Editmultipagewindow.png\|center\|Editmultipagewindow.png]]<br/>The following table describes the fields (parameters) on the Multicast Edit Paging Group window and the recommended settings.		'''NOTE: IPitomy recommends using multicast paging for groups of 10 or more phones that are paged frequently.''' [[File:Multicastgroups.png\|center\|Multicastgroups.png]] [[File:Editmultipagewindow.png\|center\|Editmultipagewindow.png]]<br/>The following table describes the fields (parameters) on the Multicast Edit Paging Group window and the recommended settings.
		+
		+	WARNING: Multicast paging DOES NOT WORK from a cloud pbx. In order to simulate multicast paging from cloud, additional specialized hardware will be required, and is not supported directly by IPitomy.

@@ Line 466: / Line 466: @@
 #Click [[File:Savechanges.png]] button to save the changes.
 #Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 === Multicast Paging Group ===

@@ Line 445: / Line 445: @@
 #Click the '''Apply Changes''' link located at the top right hand corner of the page, to commit the changes to the database.
 {{:Agents}}
 ==== Edit Automatic Call Distribution (ACD) Agent ====

@@ Line 220: / Line 220: @@
 | colspan="3" | <center>'''Ring/Hold Settings'''</center>
 |-
-| style="text-align: center;" | '''Caller Hears'''
+| style="text-align: center" | '''Caller Hears'''
-| colspan="2" | update text
+| colspan="2" | Ringing plays a ring tone to the caller, Music on Hold plays music to the caller.<br/>
 |-
-| style="text-align: center;" | '''Override Hold Music'''
+| style="text-align: center" | '''Override Hold Music'''
-| colspan="2" | update text
+| colspan="2" | If set to yes, the Hold Music set here will play whenever this call goes on hold.&nbsp; This ensures the same message is played, even if the extension that puts teh call on hold has its own custom MOH set.&nbsp; If set to no, the Hold Music set in the group will not override another hold music.<br/>
 |-
-| style="text-align: center;" | '''Hold Music'''
+| style="text-align: center" | '''Hold Music'''
-| colspan="2" | update text
+| colspan="2" | Set this to the Music on Hold play list you want heard for callers in this ring group.<br/>
 |-
-| style="text-align: center;" | '''Ring Tone'''
+| style="text-align: center" | '''Ring Tone'''
 | colspan="2" | When Caller Ring Settings are set to Ringing, use this to define the ring cadence.
 |-
 | colspan="3" | <center>'''Custom Caller ID Settings'''</center>
 |-
-| style="text-align: center;" | '''Use'''
+| style="text-align: center" | '''Use'''
 | colspan="2" | Defines what method, if any, you wish to use to override Inbound CID. The options are:
 System Default, Name, Number, Name and Number
 |-
-| style="text-align: center;" | '''Name'''
+| style="text-align: center" | '''Name'''
 | colspan="2" | This is the name of the caller that will be displayed when a call is received.
 |-
-| style="text-align: center;" | '''Number'''
+| style="text-align: center" | '''Number'''
 | colspan="2" | This is the number of the caller that will be displayed when a call is received.
 |-
-| style="text-align: center;" | '''Prepend'''
+| style="text-align: center" | '''Prepend'''
 | colspan="2" | Selecting Prepend will enter the text you put in the field, followed by the original CID. If not prepending, the override eliminates the original information.
 |}

@@ Line 11: / Line 11: @@
 For example, a business might create a few user Groups in an IP telephony network, e.g. Sales, Marketing, Administration, Accounting, Engineering, etc. Groups may also be created for people in similar locations like a plant floor, the north section of a building or the front office. The goal of a group is to ring telephones based on the incoming routing logic (e.g. DIDs, Auto Attendant selected by the incoming caller, or time of day). Note that calls routing to an extension from a ring group will ignore that phones PBX forwarding settings. Some phones have forwarding settings which are independent of the PBX (not set through the PBX Web GUI). These settings will still be applied.
-*Link to <u>'''''Ring'''''</u>&nbsp;<u>'''''Group'''''</u> training video - [https://www.youtube.com/watch?v=dZavlZJW-18&feature=c4-overview&list=UU1cwHaNWU97sdZm3yEBqNeg [1]]
+*Link to [https://www.youtube.com/watch?v=dZavlZJW-18&feature=c4-overview&list=UU1cwHaNWU97sdZm3yEBqNeg <u>'''''Ring'''''</u>&nbsp;<u>'''''Group'''''</u>] training video - [https://www.youtube.com/watch?v=dZavlZJW-18&feature=c4-overview&list=UU1cwHaNWU97sdZm3yEBqNeg [1]]
 [[File:Ringgroupspages.png|center|Ringgroupspages.png]]

@@ Line 11: / Line 11: @@
 For example, a business might create a few user Groups in an IP telephony network, e.g. Sales, Marketing, Administration, Accounting, Engineering, etc. Groups may also be created for people in similar locations like a plant floor, the north section of a building or the front office. The goal of a group is to ring telephones based on the incoming routing logic (e.g. DIDs, Auto Attendant selected by the incoming caller, or time of day). Note that calls routing to an extension from a ring group will ignore that phones PBX forwarding settings. Some phones have forwarding settings which are independent of the PBX (not set through the PBX Web GUI). These settings will still be applied.
-*Link to <u>'''''Group'''''</u> training video - [https://www.youtube.com/watch?v=dZavlZJW-18&feature=c4-overview&list=UU1cwHaNWU97sdZm3yEBqNeg [1]]
+*Link to <u>'''''Ring'''''</u>&nbsp;<u>'''''Group'''''</u> training video - [https://www.youtube.com/watch?v=dZavlZJW-18&feature=c4-overview&list=UU1cwHaNWU97sdZm3yEBqNeg [1]]
 [[File:Ringgroupspages.png|center|Ringgroupspages.png]]
@@ Line 636: / Line 636: @@
 #Locate to the '''General Settings''' section (second section from the top).
 #Locate the SPC Reports User Password field (bottom of section)
 [[File:Spcreportsuserpass.png]]&lt;p/&gt;