Q Manager - Revision history

Tyler at 17:48, 16 July 2024

2024-07-16T17:48:20Z

← Older revision		Revision as of 17:48, 16 July 2024
Line 5:		Line 5:
	NOTE: Currently QManager can only retrieve calls parked via the standard Park feature, not Directed Park.		NOTE: Currently QManager can only retrieve calls parked via the standard Park feature, not Directed Park.

	Right click, and select Save Link to download QManager [[~~http~~://~~wiki~~.ipitomy.com/~~images~~/~~e/e9~~/QManagerSetup.~~zip~~ QManager Download]]		Right click, and select Save Link to download QManager [[https://www.ipitomy.com/pbx_files/qm3/QManagerSetup.exe QManager Download]]

	=== NON-Windows PC Users / Web Manager ===		=== NON-Windows PC Users / Web Manager ===
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	*Click the Restart Call Manager button.		*Click the Restart Call Manager button.
	*Q Manager requires that your PC have .NET Framework 4.0 installed.		*Q Manager requires that your PC have .NET Framework 4.0 installed.
	*Once .NET Framework 4.0 is installed, right click, and select save link to download QManager [~~http~~://~~wiki~~.ipitomy.com/~~images~~/~~e/e9~~/QManagerSetup.~~zip~~ QManager]		*Once .NET Framework 4.0 is installed, right click, and select save link to download QManager [https://www.ipitomy.com/pbx_files/qm3/QManagerSetup.exe QManager]
	**NOTE: You may need to be using Internet Explorer to one click install.		**NOTE: You may need to be using Internet Explorer to one click install.
	*Click Settings in Q Manager if the settings are not displaying on launch		*Click Settings in Q Manager if the settings are not displaying on launch

Matt Compton at 16:41, 23 January 2024

2024-01-23T16:41:40Z

← Older revision		Revision as of 16:41, 23 January 2024
Line 5:		Line 5:
	NOTE: Currently QManager can only retrieve calls parked via the standard Park feature, not Directed Park.		NOTE: Currently QManager can only retrieve calls parked via the standard Park feature, not Directed Park.

	~~Click the link~~ to download QManager [[http://wiki.ipitomy.com/images/e/e9/QManagerSetup.zip QManager Download]]		Right click, and select Save Link to download QManager [[http://wiki.ipitomy.com/images/e/e9/QManagerSetup.zip QManager Download]]

	=== NON-Windows PC Users / Web Manager ===		=== NON-Windows PC Users / Web Manager ===
Line 32:		Line 32:
	*Click the Restart Call Manager button.		*Click the Restart Call Manager button.
	*Q Manager requires that your PC have .NET Framework 4.0 installed.		*Q Manager requires that your PC have .NET Framework 4.0 installed.
	*Once .NET Framework 4.0 is installed, click ~~the following~~ link ~~for~~ [http://wiki.ipitomy.com/images/e/e9/QManagerSetup.zip QManager]		*Once .NET Framework 4.0 is installed, right click, and select save link to download QManager [http://wiki.ipitomy.com/images/e/e9/QManagerSetup.zip QManager]
	**NOTE: You may need to be using Internet Explorer to one click install.		**NOTE: You may need to be using Internet Explorer to one click install.
	*Click Settings in Q Manager if the settings are not displaying on launch		*Click Settings in Q Manager if the settings are not displaying on launch

Mike Lunn at 19:15, 14 November 2022

2022-11-14T19:15:48Z

← Older revision		Revision as of 19:15, 14 November 2022
Line 5:		Line 5:
	NOTE: Currently QManager can only retrieve calls parked via the standard Park feature, not Directed Park.		NOTE: Currently QManager can only retrieve calls parked via the standard Park feature, not Directed Park.

	Click the link ~~for Q Manager~~ [[http://~~www~~.ipitomy.com/~~index~~.~~php/support-center-q-manager Q Manager~~]]		Click the link to download QManager [[http://wiki.ipitomy.com/images/e/e9/QManagerSetup.zip QManager Download]]

	=== NON-Windows PC Users / Web Manager ===		=== NON-Windows PC Users / Web Manager ===

Mike Lunn: /* Installation */

2021-04-08T20:47:03Z

Installation

← Older revision		Revision as of 20:47, 8 April 2021
Line 32:		Line 32:
	*Click the Restart Call Manager button.		*Click the Restart Call Manager button.
	*Q Manager requires that your PC have .NET Framework 4.0 installed.		*Q Manager requires that your PC have .NET Framework 4.0 installed.
	*Once .NET Framework 4.0 is installed, click the following link for ~~the~~ [http://wiki.ipitomy.com/images/e/e9/QManagerSetup.zip QManager]		*Once .NET Framework 4.0 is installed, click the following link for [http://wiki.ipitomy.com/images/e/e9/QManagerSetup.zip QManager]
	**NOTE: You may need to be using Internet Explorer to one click install.		**NOTE: You may need to be using Internet Explorer to one click install.
	*Click Settings in Q Manager if the settings are not displaying on launch		*Click Settings in Q Manager if the settings are not displaying on launch

Mike Lunn: /* Installation */

2021-04-08T20:46:46Z

Installation

← Older revision		Revision as of 20:46, 8 April 2021
Line 32:		Line 32:
	*Click the Restart Call Manager button.		*Click the Restart Call Manager button.
	*Q Manager requires that your PC have .NET Framework 4.0 installed.		*Q Manager requires that your PC have .NET Framework 4.0 installed.
	*Once .NET Framework 4.0 is installed, click the following link for the [http://wiki.ipitomy.com/images/8/85/~~QManagerSetup_%284%29~~.zip QManager]		*Once .NET Framework 4.0 is installed, click the following link for the [http://wiki.ipitomy.com/images/e/e9/QManagerSetup.zip QManager]
	**NOTE: You may need to be using Internet Explorer to one click install.		**NOTE: You may need to be using Internet Explorer to one click install.
	*Click Settings in Q Manager if the settings are not displaying on launch		*Click Settings in Q Manager if the settings are not displaying on launch

Mike Lunn: /* Installation */

2021-04-08T20:42:38Z

Installation

← Older revision		Revision as of 20:42, 8 April 2021
Line 32:		Line 32:
	*Click the Restart Call Manager button.		*Click the Restart Call Manager button.
	*Q Manager requires that your PC have .NET Framework 4.0 installed.		*Q Manager requires that your PC have .NET Framework 4.0 installed.
	*Once .NET Framework 4.0 is installed, click the following link for the [[http://wiki.ipitomy.com/~~wiki~~/~~File:~~QManagerSetup_~~(4)~~.zip]]		*Once .NET Framework 4.0 is installed, click the following link for the [http://wiki.ipitomy.com/images/8/85/QManagerSetup_%284%29.zip QManager]
	**NOTE: You may need to be using Internet Explorer to one click install.		**NOTE: You may need to be using Internet Explorer to one click install.
	*Click Settings in Q Manager if the settings are not displaying on launch		*Click Settings in Q Manager if the settings are not displaying on launch

Mike Lunn: /* Installation */

2021-04-08T20:40:28Z

Installation

← Older revision		Revision as of 20:40, 8 April 2021
Line 32:		Line 32:
	*Click the Restart Call Manager button.		*Click the Restart Call Manager button.
	*Q Manager requires that your PC have .NET Framework 4.0 installed.		*Q Manager requires that your PC have .NET Framework 4.0 installed.
	*Once .NET Framework 4.0 is installed, click the following link for the [[http://~~www~~.ipitomy.com/~~index.php~~/~~support-center-q-manager Q Manager~~ File]]		*Once .NET Framework 4.0 is installed, click the following link for the [[http://wiki.ipitomy.com/wiki/File:QManagerSetup_(4).zip]]
	**NOTE: You may need to be using Internet Explorer to one click install.		**NOTE: You may need to be using Internet Explorer to one click install.
	*Click Settings in Q Manager if the settings are not displaying on launch		*Click Settings in Q Manager if the settings are not displaying on launch

Mike Lunn at 14:02, 18 May 2020

2020-05-18T14:02:07Z

← Older revision		Revision as of 14:02, 18 May 2020
Line 7:		Line 7:
	Click the link for Q Manager [[http://www.ipitomy.com/index.php/support-center-q-manager Q Manager]]		Click the link for Q Manager [[http://www.ipitomy.com/index.php/support-center-q-manager Q Manager]]

	=== NON-Windows PC Users ===		=== NON-Windows PC Users / Web Manager ===

	If you have a user that has MAC and/or not a Windows PC, Q Manager software will not run. To accommodate this, we have created something we call Web manager. To access, the user will still need to have a license assigned to their extension for Q Manager, but they will access a webpage instead of running a piece of software. The address for Web Manager would be <PBXipAddress>/ippbx/WebManager. The user will be prompted to login, the username will be their extension number, and the password will be their voicemail PIN. Web Manager does not have all of the advanced functionality of Q Manager, but you are able to left click on a call and do some actions.		If you have a user that has MAC and/or not a Windows PC, Q Manager software will not run. To accommodate this, we have created something we call Web manager. To access, the user will still need to have a license assigned to their extension for Q Manager, but they will access a webpage instead of running a piece of software. The address for Web Manager would be <PBXipAddress>/ippbx/WebManager. The user will be prompted to login, the username will be their extension number, and the password will be their voicemail PIN. Web Manager does not have all of the advanced functionality of Q Manager, but you are able to left click on a call and do some actions.

Mike Lunn: /* MAC Users */

2020-05-18T14:01:35Z

MAC Users

← Older revision		Revision as of 14:01, 18 May 2020
Line 7:		Line 7:
	Click the link for Q Manager [[http://www.ipitomy.com/index.php/support-center-q-manager Q Manager]]		Click the link for Q Manager [[http://www.ipitomy.com/index.php/support-center-q-manager Q Manager]]

	=== ~~MAC~~ Users ===		=== NON-Windows PC Users ===

	If you have a user that has MAC and not PC, Q Manager software will not run. To accommodate this, we have created something we call Web manager. To access, the user will still need to have a license assigned to their extension for Q Manager, but they will access a webpage instead of running a piece of software. The address for Web Manager would be <PBXipAddress>/ippbx/WebManager. The user will be prompted to login, the username will be their extension number, and the password will be their voicemail PIN. Web Manager does not have all of the advanced functionality of Q Manager, but you are able to left click on a call and do some actions.		If you have a user that has MAC and/or not a Windows PC, Q Manager software will not run. To accommodate this, we have created something we call Web manager. To access, the user will still need to have a license assigned to their extension for Q Manager, but they will access a webpage instead of running a piece of software. The address for Web Manager would be <PBXipAddress>/ippbx/WebManager. The user will be prompted to login, the username will be their extension number, and the password will be their voicemail PIN. Web Manager does not have all of the advanced functionality of Q Manager, but you are able to left click on a call and do some actions.

	NOTE: The URL is case sensitive.		NOTE: The URL is case sensitive.
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	Idle extensions will show as Green, Ringing extensions will show as Light Green, and extensions on a call will show as Red.		Idle extensions will show as Green, Ringing extensions will show as Light Green, and extensions on a call will show as Red.

	Parked Calls will show on the right side of the screen, clicking a parked call will bring up an option to Pickup, which retrieves that call from park. (NOTE: Currently this will not work with Directed Park, only the standard park feature)		Parked Calls will show on the right side of the screen, clicking a parked call will bring up an option to Pickup, which retrieves that call from park. (NOTE: Currently this will not work with Directed Park, only the standard park feature)

Mike Lunn at 20:56, 16 June 2017

2017-06-16T20:56:39Z

← Older revision		Revision as of 20:56, 16 June 2017
Line 5:		Line 5:
	NOTE: Currently QManager can only retrieve calls parked via the standard Park feature, not Directed Park.		NOTE: Currently QManager can only retrieve calls parked via the standard Park feature, not Directed Park.

	Click the link for Q Manager [[http://www.ipitomy.com/index.php/support-center-q-manager\| Q Manager]]		Click the link for Q Manager [[http://www.ipitomy.com/index.php/support-center-q-manager Q Manager]]

	=== MAC Users ===		=== MAC Users ===