Queue Monitoring: Difference between revisions
John Wolfe (talk | contribs) Created page with "{{IP_PBX_Manual|sortkey=Queue Monitoring}} '''Queue Monitoring''' Navigation to Reporting Queue Monitoring, gains access to the page in the following diagram. This allows you..." |
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==Agent/Member Color Key:== | |||
*Green: Idle (logged in) | |||
*Red: On a call | |||
*Yellow: Ringing | |||
*Grey: Unavailable (Not Logged In) | |||
*White: Paused | |||
*Calls is the number of calls taken by the agent/memeber. | |||
*Pen is a designation of the priority set for that agent/member in the ring group. Lower numbers will get calls first. | |||
Latest revision as of 22:45, 11 January 2016
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Queue Monitoring
Navigation to Reporting Queue Monitoring, gains access to the page in the following diagram. This allows you to see a live Queue Status of selected Queues. This view is refreshed every ten seconds so it is a semi live status. The information field shows the following information fields.
1) Hold Time - This is the estimated hold time within the queue at the current time
2) Calls In Q - This is the total calls in Queue at this time connecting and holding.
3) Target Time - This shows the number of calls which have fallen outside the Target estimate
4) Answered - This displays Calls Answered
5) Abandoned - This is the Calls Abandoned display.
6) % in Target - This shows a percentage of calls Answered within Target Estimate.
Agent/Member Color Key:
- Green: Idle (logged in)
- Red: On a call
- Yellow: Ringing
- Grey: Unavailable (Not Logged In)
- White: Paused
- Calls is the number of calls taken by the agent/memeber.
- Pen is a designation of the priority set for that agent/member in the ring group. Lower numbers will get calls first.