Q Manager: Difference between revisions
Jump to navigation
Jump to search
No edit summary |
No edit summary |
||
| Line 1: | Line 1: | ||
Q Manager is a Windows application that allows users to monitor and interact with calls. Your PBX must be on version 4.6.1 in order to use Q Manager, and 4.8.0+ to use the integrated chat feature. Licenses are sold to allow extensions access to the Q Manager feature. | Q Manager is a Windows application that allows users to monitor and interact with calls. Your PBX must be on version 4.6.1 in order to use Q Manager, and 4.8.0+ to use the integrated chat feature. Licenses are sold to allow extensions access to the Q Manager feature. | ||
Click the link for Q Manager[[http://wiki.ipitomy.com/wiki/Q_Manager_Release_Notes| Release Notes]] | Click the link for Q Manager [[http://wiki.ipitomy.com/wiki/Q_Manager_Release_Notes| Release Notes]] | ||
==Installation== | ==Installation== | ||
*Log into the PBX and assign Q Manager licenses to extensions. This is found under PBX Setup=>Services. | |||
**User licenses have basic functionality, QManager licenses gain the ability to Barge and to Drag/Drop calls from Queue onto particular extensions. | |||
*Save and Apply Changes. | |||
*Click the Restart Call Manager button. | |||
*Q Manager requires that your PC have .NET Framework 4.0 installed. | *Q Manager requires that your PC have .NET Framework 4.0 installed. | ||
*Once .NET Framework 4.0 is installed, click the following link for the [[http://www.ipitomy.com/index.php/support-center-q-manager| Q Manager File]] | *Once .NET Framework 4.0 is installed, click the following link for the [[http://www.ipitomy.com/index.php/support-center-q-manager| Q Manager File]] | ||
**NOTE: You may need to be using Internet Explorer to one click install. | |||
*Set Username to an Extension Number that is assigned a license | |||
*Set Password to the Voicemail PIN of the Extension | |||
*Set Server Address to the IP of the PBX | |||
*Leave Port at the default of 5048 | |||
Revision as of 15:25, 4 March 2014
Q Manager is a Windows application that allows users to monitor and interact with calls. Your PBX must be on version 4.6.1 in order to use Q Manager, and 4.8.0+ to use the integrated chat feature. Licenses are sold to allow extensions access to the Q Manager feature.
Click the link for Q Manager [Release Notes]
Installation
- Log into the PBX and assign Q Manager licenses to extensions. This is found under PBX Setup=>Services.
- User licenses have basic functionality, QManager licenses gain the ability to Barge and to Drag/Drop calls from Queue onto particular extensions.
- Save and Apply Changes.
- Click the Restart Call Manager button.
- Q Manager requires that your PC have .NET Framework 4.0 installed.
- Once .NET Framework 4.0 is installed, click the following link for the [Q Manager File]
- NOTE: You may need to be using Internet Explorer to one click install.
- Set Username to an Extension Number that is assigned a license
- Set Password to the Voicemail PIN of the Extension
- Set Server Address to the IP of the PBX
- Leave Port at the default of 5048